10-12-2016 12:42 PM
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  1. ShiftTab's Avatar
    I have two questions, if anyone knows the answers.

    1. If you get another loaner Samsung device to replace your Note 7, do you need to pay anything (taxes, etc)?
    2. If you get the loaner and return it, can you technically return the loaner and not get the Note 7 and get another device (ex: get the iPhone 7)?
    09-06-2016 06:03 PM
  2. Tarah Sorber's Avatar
    I know you've been looking at an S7 active as a loaner or maybe replacement and we've been trying to sway you from doing so. If you're still considering it please read this post.

    http://forums.androidcentral.com/sam...ml#post5397660

    Another reason not to have taken a loaner phone, especially the active.
    I know you guys are trying to sway me lol. I have not done it yet. I've been hesitant. Lol. Trying to hold out for the new notes. Using a crappy phone at the moment.
    09-06-2016 06:11 PM
  3. Marcjcd's Avatar
    I have two questions, if anyone knows the answers.

    1. If you get another loaner Samsung device to replace your Note 7, do you need to pay anything (taxes, etc)?

    I returned mine today for an S7E and they actually had to refund me 8 bucks LOL.

    2. If you get the loaner and return it, can you technically return the loaner and not get the Note 7 and get another device (ex: get the iPhone 7)?
    Not sure about that. When i asked if I could return it for a non-Samsung phone they told me i wouldnt get the $25 credit toward my bill and they werent sure it I would be allowed to get another Note 7 when the new ones come in. That part sounded a little weird to me and they didnt seem very sure about it but since I was getting the S7E it didnt make a difference to me.
    09-06-2016 06:16 PM
  4. sparkomatic's Avatar
    I am really missing the Always on Display features on the Note 7. The S7 Edge doesn't have the extra bells and whistles!
    Denisej likes this.
    09-06-2016 06:16 PM
  5. cmb713's Avatar
    Wouldn't it be cool if Samsung snuck in an updated version of the Note with more ram and internal storage? I think that would be a nice perk for everyone affected, especially those who returned their phone already.
    09-06-2016 06:20 PM
  6. anon(871934)'s Avatar
    This is why Consumer Reports has been going ballistic about not involving the CPSC in the recall. There are so many different commercial and third party sellers, and once these get into private hands they need to be recovered regardless which seller is involved. Samsung can't look the other way because you bought it on eBay, or from a friend, or in a back alley. Hopefully those of us who bought heads up from a carrier get the first shipment of new units before too long.
    Wouldn't it be trivial for Samsung to send a blacklist database of all of the bad imei phones and prevent it from activating on any carrier?
    09-06-2016 06:37 PM
  7. Pluka471's Avatar
    duplicate - deleted
    09-06-2016 06:50 PM
  8. Pluka471's Avatar
    I have two questions, if anyone knows the answers.

    1. If you get another loaner Samsung device to replace your Note 7, do you need to pay anything (taxes, etc)?
    2. If you get the loaner and return it, can you technically return the loaner and not get the Note 7 and get another device (ex: get the iPhone 7)?
    1. You do not need to pay anything for the loaner.
    2. No. If you accept the loaner you have two choices, keep the loaner permenantly or swap it for a new Note 7.
    ShiftTab likes this.
    09-06-2016 06:52 PM
  9. Rmbrown1964's Avatar
    Wouldn't it be cool if Samsung snuck in an updated version of the Note with more ram and internal storage? I think that would be a nice perk for everyone affected, especially those who returned their phone already.
    I agree, but we can dream right lol
    jimd1050 likes this.
    09-06-2016 10:59 PM
  10. sweetypie31's Avatar
    Return process didn't go as smoothly as I thought. Went on att to check my bill. They are still charging me for a phone I don't have and they did not reset my upgrade /next plan status. 7 am can't come soon enough. The only thing that turned out right was I got refunded my money for the taxes I paid on the 7 😠
    09-07-2016 04:11 AM
  11. Tarah Sorber's Avatar
    Return process didn't go as smoothly as I thought. Went on att to check my bill. They are still charging me for a phone I don't have and they did not reset my upgrade /next plan status. 7 am can't come soon enough. The only thing that turned out right was I got refunded my money for the taxes I paid on the 7

    SAME HERE except the store i returned mine to on Sunday LOST MY PHONE they can not find it! I spent nearly an hour on the phone yesterday. I am still being charged for it as well. I am beyond furious.
    09-07-2016 06:25 AM
  12. sweetypie31's Avatar
    SAME HERE except the store i returned mine to on Sunday LOST MY PHONE they can not find it! I spent nearly an hour on the phone yesterday. I am still being charged for it as well. I am beyond furious.
    This is ridiculous. How did they lose the
    phone? Did they give you a receipt?
    09-07-2016 06:31 AM
  13. Tarah Sorber's Avatar
    This is ridiculous. How did they lose the
    phone? Did they give you a receipt?

    I asked for one but was told my account was clear and already showing that i am able to upgrade and have a 0 balance. Of course i trusted them and said ok and left.. So no i have no receipt... but i am sure the store has cameras so if need be i can prove myself being there at 1:30 on Sunday. I will fight this because i did everything i was supposed to do the store messed up, not me.

    I was on the phone yesterday for an hour disputing this entire thing and the store apparently stated they can not find the phone i returned but i must give them 24 hours to locate it..... I said my account better be made clear even if you cant find it.. of course i was being treated as a liar as if i never returned it... they can obviously see when the last time i used it and the phone i switched to which was a crappy back up phone i had laying in a drawer.
    09-07-2016 06:42 AM
  14. sweetypie31's Avatar
    I asked for one but was told my account was clear and already showing that i am able to upgrade and have a 0 balance. Of course i trusted them and said ok and left.. So no i have no receipt... but i am sure the store has cameras so if need be i can prove myself being there at 1:30 on Sunday. I will fight this because i did everything i was supposed to do the store messed up, not me.
    I'm sorry you have to go through all of that. 😠
    jimd1050 likes this.
    09-07-2016 06:45 AM
  15. Marcjcd's Avatar
    I can't lie my exchange went better then expected. Took long because it seems their system is just so slow but besides taking a little more then an hour it wasn't that bad. Went to S7E while I wait for the new Note 7s to come in. They did say there was no list or way to notify me when the new Notes come in so I have to just keep checking. No first come first serve for the people who returned the defects. People at the store all believed they'd have the new ones in 10 days or so.
    09-07-2016 07:10 AM
  16. sweetypie31's Avatar
    Att phone people have no idea what they are doing. She said that everything is good on their end, but I'm not seeing it when I look at my account. 😩
    09-07-2016 09:44 AM
  17. aebcjl's Avatar
    Give it a few days or even a week to update. I've had to have my bill adjusted in the past, and it took a while to show up on the website.
    sweetypie31 likes this.
    09-07-2016 09:48 AM
  18. bobxxz's Avatar
    Now that IPhone 7 came out, I wonder if I wait to exchange my Note will they let me replace it with the iPhone 7 when it releases on the 16th.
    09-07-2016 01:51 PM
  19. pinkvikchick's Avatar
    I am really missing the Always on Display features on the Note 7. The S7 Edge doesn't have the extra bells and whistles!
    Weird, my Edge 7 has AOD? That's really weird. I hope it's a setting you missed, I LOVE AOD!
    09-07-2016 02:36 PM
  20. boufa's Avatar
    Now that IPhone 7 came out, I wonder if I wait to exchange my Note will they let me replace it with the iPhone 7 when it releases on the 16th.
    Its my understanding that you may return your recalled Note 7 at any time, and you can then be free to do whatever you want. That is why Samsung is offering the $25 bill credit.. to stay with Samsung.
    09-07-2016 02:45 PM
  21. bobxxz's Avatar
    Its my understanding that you may return your recalled Note 7 at any time, and you can then be free to do whatever you want. That is why Samsung is offering the $25 bill credit.. to stay with Samsung.
    Is this correct? I am pretty sure for AT&T if we return our note 7 we have to select another smartphone. I am hoping they do not have a set date to end the exchange for another device. I really want to see how the iPhone 7 works out.
    09-07-2016 02:58 PM
  22. ShiftTab's Avatar
    Now that IPhone 7 came out, I wonder if I wait to exchange my Note will they let me replace it with the iPhone 7 when it releases on the 16th.
    Negative. It's not an exchange at this point. You would just returned the Note 7 for a full refund and do an iPhone 7 pre-order separately.
    09-07-2016 03:21 PM
  23. Kriegripper's Avatar
    I still haven't traded in my n7. I may want to switch to Apple until the next note comes out. Could I just swap it for an iPhone 7plus?
    09-07-2016 03:23 PM
  24. bobxxz's Avatar
    Negative. It's not an exchange at this point. You would just returned the Note 7 for a full refund and do an iPhone 7 pre-order separately.
    Are you sure we can do full refund for AT&T? On their website says it says exchange for new device.
    09-07-2016 03:24 PM
  25. jimd1050's Avatar
    Return process didn't go as smoothly as I thought. Went on att to check my bill. They are still charging me for a phone I don't have and they did not reset my upgrade /next plan status. 7 am can't come soon enough. The only thing that turned out right was I got refunded my money for the taxes I paid on the 7 ������
    SAME HERE except the store i returned mine to on Sunday LOST MY PHONE they can not find it! I spent nearly an hour on the phone yesterday. I am still being charged for it as well. I am beyond furious.
    Boy, am I glad I still have mine and am waiting until the new ones arrive! Now, I'm not even sure about that... maybe I'd better video the entire transaction on my Note 5 to have a record of it when it does happen after what you two have gone through! Jeekahz!

    AT&T Note 7 Recall Thread-un_laugh.jpg
    09-07-2016 03:32 PM
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