10-12-2016 12:42 PM
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  1. Kelly Kearns's Avatar
    No issues here and today's my 2nd week of ownership.

    My Note doesnt lag , heat up nor scratch easily aaand I still love the Blue Coral.

    Like some folks here I'll simply see what happens but until it's confirmed that my phone is dangerous I'll enjoy every second of it
    All phones are at risk, that is why Samsung is doing this.
    09-02-2016 05:13 PM
  2. SaltGuy's Avatar
    I think it is best to just give everybody time. The clerks in these stores usually don't know the details until it trickles down. I had a question about this phone when it first came out and asked about the release of the v20 and the clerk was clueless to both. Not everyone that works in these places works there because they love the tech or reads these forums... wish they would though. Until then, decide whether you want to keep the note 7 you have until the new devices get to AT&T for the switch and use common sense when charging - where you can see it and with original charging perhaps on normal setting - or take it for exchange to another Samsung until the new Note 7s arrive. Not sure about the refunds to leave note completely, but if so another. As for me, I have not had any issues thankfully and hope not to until replacement shows up. Enjoying the phone and giving kudos to Samsung for at least owning an error and using their money to replace ALL instead of just a defective one. Just want this crap over so I can get my stuff reloaded onto new phone and get back to norm. My phone is work / personal and gets heavy use.

    Wow... That was a lot of typing on the Samsung Galaxy Note 7 - pre-recall model ....
    09-02-2016 05:13 PM
  3. Inevitable Flux's Avatar
    To add one point, it's not just replace. They were clear you could get a full refund as well.
    AT&T, at this point, is only offering a full refund if you're within the 14 day return window. If you're outside the 14 day window (14 days from receipt of device), your only options are to 1) hang onto the current Note 7 or 2) exchange it for an S7 Edge, S7, S7 Active. That's it.

    The most recent AT&T statement indicates that you can exchange out for another Note 7 if you do the exchange now once Note 7s become available. There's no mention of a refund at all in their official statement if you're outside the return period.
    09-02-2016 05:15 PM
  4. omgitselaine's Avatar
    All phones are at risk, that is why Samsung is doing this.
    Understood. I didn't realize that since there was no way I was gonna read 50 plus pages of that Recall thread so UGH.

    Hopefully we'll be able to get actual new replacements soon !!

    Thanks for the FYI !
    Kelly Kearns likes this.
    09-02-2016 05:15 PM
  5. Kelly Kearns's Avatar
    Understood. I didn't realize that since there was no way I was gonna read 50 plus pages of that Recall thread so UGH.

    Hopefully we'll be able to get actual new replacements soon !!

    Thanks for the FYI !
    It is probably going to take a few days for all carriers to get something set in stone, but the plan now is to have phones ready in two weeks to replace.

    They started getting phones ready this last week.
    nonie likes this.
    09-02-2016 05:18 PM
  6. J4To's Avatar
    Yay! Samsung issued a press release. They will have their own exchange program plus throw in a $25 GC for your trouble.

    Samsung Establishes US Product Exchange Program for the Galaxy Note7 | Business Wire
    nonie likes this.
    09-02-2016 05:22 PM
  7. clerk's Avatar
    AT&T, at this point, is only offering a full refund if you're within the 14 day return window. If you're outside the 14 day window (14 days from receipt of device), your only options are to 1) hang onto the current Note 7 or 2) exchange it for an S7 Edge, S7, S7 Active. That's it.

    The most recent AT&T statement indicates that you can exchange out for another Note 7 if you do the exchange now once Note 7s become available. There's no mention of a refund at all in their official statement if you're outside the return period.
    You may be right but the rep told me the 14 day didn't apply and a refund was absolutely ab option. I'll post the chat when I get the email transcripts
    09-02-2016 05:24 PM
  8. Marcjcd's Avatar
    Same here. NO issues with my phone at all and to run to AT&T now when their in-store employees have no info at all would just be a waste of time. For the time being I will continue using my phone only with the wires included in the box and I wont charge the phone while asleep. If and when AT&T gets themselves trained and prepared to answer each question the same way then I will evaluate my options and decide from there. And of coarse if they send new Note 7s for us to exchange for then ill do that.
    No issues here and today's my 2nd week of ownership.

    My Note doesnt lag , heat up nor scratch easily aaand I still love the Blue Coral.

    Like some folks here I'll simply see what happens but until it's confirmed that my phone is dangerous I'll enjoy every second of it
    09-02-2016 05:33 PM
  9. Inevitable Flux's Avatar
    You may be right but the rep told me the 14 day didn't apply and a refund was absolutely ab option. I'll post the chat when I get the email transcripts
    Sadly, I think reps everywhere are all over the place presently. Even with a chat transcript, I'm not sure if that's AT&T's official policy. I spoke (verbally) with two different store retailers... Both indicated there's no refund option if you're outside the 14 day return period, but they'll certainly exchange it for an S7 et. al. I'm going to assume the worst and figure that's the only option.

    I'd caution all of us in believing anything other than an official AT&T statement on the matter.
    For myself, I just have to decide if I continue using my Note 7 until an exchange for another N7 is possible or do I go back to my Note 5 in the interim and put the Note 7 in a drawer somewhere (which is totally sacrilegious )

    Edit: Joking on the sacrilegious part for those that somehow take offense. I'm aware the Note 7 isn't truly a sacred object/on sacred ground even though I might personally see it as such. =)
    duke1231 and nonie like this.
    09-02-2016 05:34 PM
  10. Lobwedgephil's Avatar
    $25 credit seems strange, I just want to replace so hopefully its not too long for new stock to arrive.
    Serkle K likes this.
    09-02-2016 05:35 PM
  11. clerk's Avatar
    Sadly, I think reps everywhere are all over the place presently. Even with a chat transcript, I'm not sure if that's AT&T's official policy. I spoke (verbally) with two different store retailers... Both indicated there's no refund option if you're outside the 14 day return period, but they'll certainly exchange it for an S7 et. al. I'm going to assume the worst and figure that's the only option.

    I'd caution all of us in believing anything other than an official AT&T statement on the matter.
    For myself, I just have to decide if I continue using my Note 7 until an exchange for another N7 is possible or do I go back to my Note 5 in the interim and put the Note 7 in a drawer somewhere (which is totally sacrilegious )

    Edit: Joking on the sacrilegious part for those that somehow take offense. I'm aware the Note 7 isn't truly a sacred object/on sacred ground even though I might personally see it as such. =)
    If they are sticking people to the 14 days that's a ****ty thing to do to customers. Basically holding us hostage.
    ladyc0524 likes this.
    09-02-2016 05:52 PM
  12. Inevitable Flux's Avatar
    If they are sticking people to the 14 days that's a ****ty thing to do to customers. Basically holding us hostage.
    Yep... Especially when the other big three carriers have all officially offered full refunds outside the 14 day return period.
    09-02-2016 05:53 PM
  13. sweetypie31's Avatar
    I'm still debating whether or not I'll just switch back to my note 5 until Samsung and att put out a plan for replacements. I'm a little nervous , but I'm not having any issues with my 7.i don't think at this point it will do any good to call or go to an att store. This recall was unexpected and they probably need a little time to get their service personnel trained on what they are going to do.
    Kelly Kearns, SaltGuy and nonie like this.
    09-02-2016 05:57 PM
  14. clerk's Avatar
    I'm still debating whether or not I'll just switch back to my note 5 until Samsung and att put out a plan for replacements. I'm a little nervous , but I'm not having any issues with my 7.i don't think at this point it will do any good to call or go to an att store. This recall was unexpected and they probably need a little time to get their service personnel trained on what they are going to do.
    I'm gonna roll the dice. I don't have a backup. Might even go a little crazy and charge it overnight😆
    SaltGuy and justin1578 like this.
    09-02-2016 06:00 PM
  15. Serkle K's Avatar
    I'm in the same boat as you so I'm just going to sit tight and see what they say, see what AT&T says - and then eventually how this will be handled by Samsung (which will probably do it through the carriers). Too much is being said and a lot of people there may not have the full story. In the meantime, I'm going to use the phone.
    I just left an AT&T store, I was originally in there so my fiancée could get a new screen protector for her iPhone, and I asked the opinion of the sales reps there. They said to be safe, since I'm within my return period, and I paid outright (but really on my BB card) that it might be a safer bet to just return it. They were very confused by the statements published that say only within the 14 day period, since technically Best Buy is the same as a Samsung store, since they have the full setups in there.

    I've already switched back to my Passport for now, and I'll think about it over the weekend. If any new developments pop up during now and next Friday, I'll likely follow that if it's in my favor to be walk out with a device the day I return it. Preferably the Note7. Otherwise it's back to the drawing board for my next device.

    Posted via the Android Central App
    09-02-2016 06:05 PM
  16. Inevitable Flux's Avatar
    I'm still debating whether or not I'll just switch back to my note 5 until Samsung and att put out a plan for replacements. I'm a little nervous , but I'm not having any issues with my 7.i don't think at this point it will do any good to call or go to an att store. This recall was unexpected and they probably need a little time to get their service personnel trained on what they are going to do.
    I'm with ya. No point in continuing to contact store or customer service reps until we have official statements I, too, also need to decide whether I stick with Note 7 or go back to Note 5 in the interim.
    nonie likes this.
    09-02-2016 06:22 PM
  17. stlmikey's Avatar
    I return mine today to best buy.. no issues. no restocking fee.. and kept the sd card
    benjamminh and nonie like this.
    09-02-2016 06:25 PM
  18. sparkomatic's Avatar
    Went to an AT&T store today and exchanged mine for an S7 edge. They told me I could exchange again for the Note 7 when they had replacements but not sure when that will be. He said possibly next week.
    nonie likes this.
    09-02-2016 06:29 PM
  19. Ludatyk's Avatar
    I return mine today to best buy.. no issues. no restocking fee.. and kept the sd card
    Whaaaaaaa.. they let you keep the SD card?

    When did you buy the Note7? On launch day?
    nonie likes this.
    09-02-2016 06:31 PM
  20. naturecannon's Avatar
    Anybody here return a Bestbuy purchase to an ATT store. I think I would rather deal with and trust ATT with this matter. Its a Samsung issue anyways in my opinion, not a retailer return choice, right?
    nonie likes this.
    09-02-2016 06:32 PM
  21. clerk's Avatar
    Anybody here return a Bestbuy purchase to an ATT store. I think I would rather deal with and trust ATT with this matter. Its a Samsung issue anyways in my opinion, not a retailer return choice, right?
    No one has confirmed how that works. But at one point an ATT told me target only and then when I pressed he said ATT. I think ATT is going to have to deal with those of us who bought from brick and mortar but used ATT next.
    nonie likes this.
    09-02-2016 06:36 PM
  22. scottishlassy's Avatar
    Interesting because I asked about that and was told no. Complicating matters is I purchased from Target and no one seems to have any clue whether that affects the process or not. It was Target but using ATT Next.
    I went to my local Target today and was told they will exchange my Note 7 when the new ones come in. I had gone to AT&T first and they said no way because I didn't buy it from them. Target is going to take care of it. I don't even have to go back to the original Target store. Check with your local Target store.
    09-02-2016 06:36 PM
  23. melonzzzzz's Avatar
    per Gizmodo

    In its announcement this evening, Samsung says customers are allowed to replace their Galaxy Note 7 with a new device, which will be available as early as next week. Alternatively, you can exchange you Galaxy Note 7 for a a Galaxy S7 or Galaxy S7 edge. If you chose the second option, Samsung will also replace or refund any Note 7 accessories you already purchased, and refund the price difference of the two phones.

    All Galaxy Note 7 owners will be given a $25 gift card or that amount off their bill “as a gesture of appreciation.” To exchange your device, “contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG.”
    Serkle K likes this.
    09-02-2016 06:36 PM
  24. Kelly Kearns's Avatar
    Those that bought at Target or Best Buy and are having an issue, you might want to check this. Samsung USA might be willing to do this.

    http://news.samsung.com/us/2016/09/0...-galaxy-note7/
    Serkle K and nonie like this.
    09-02-2016 06:44 PM
  25. melonzzzzz's Avatar
    Just got off the 1-800-Samsung number.

    They said look next week for an update on the exact procedure they will be implementing the exchange.

    I asked if AT&T would be taking care of me despite buying my phone from Samsung directly and the CS rep said yes but I'm taking that with a grain of salt.
    Serkle K and nonie like this.
    09-02-2016 06:58 PM
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