AT&T Note 7 Recall Thread

[Strong_Genetics]

The people at the phone stores. Still has their note 7 in their pocket.
They are keeping them till the replacements comes out.

I'm not letting mine go wither

I still have mine and hopefully in a weeks time I'll have another one

 

[calicocat2010]

The people at the phone stores. Still has their note 7 in their pocket.
They are keeping them till the replacements comes out.

Yeah the sales rep at my AT&T store still have theirs , but were telling me that when they heard about the recall, man they were pissed because they Really like the Note 7.

 

[cardboard60]

Does anybody know for sure when they are gonna release the replacement note 7 ?

 

[Strong_Genetics]

Does anybody know for sure when they are gonna release the replacement note 7 ?

No one knows.. we have no official dates but the current speculation is between Sept 16th and 19th...those were the most consistent dates being throw around by carrier personnel

 

[jbcatl]

I don't have any faith that the 16th-19th are accurate given the CPSC's involvement and the silent treatment from Samsung. I'm using the Edge right now, and it's a nice phone, but wouldn't have made me switch from iOS. If I don't have a firm date by next Monday I'm undoing my upgrade and ordering an iPhone 7+ 128GB. Samsung seems to be in full meltdown right now and have created a crisis they are ill equipped to manage.

 

[ddymond]

I agree on the Samsung part. They are in crisis mode and the stock took a major hit today. I am concerned that a "new" Note 7 will NOT be available anytime soon, if at all. I don't want to switch to an Edge, but its getting to the point of we may have no choice.

 

[rtwright68]

Had a brief (but useless) conversation with Samsung support:

 

[cardboard60]

I agree on the Samsung part. They are in crisis mode and the stock took a major hit today. I am concerned that a "new" Note 7 will NOT be available anytime soon, if at all. I don't want to switch to an Edge, but its getting to the point of we may have no choice.

You always got a choice.
You are getting up tight and worrying about things.
Relax.
You are not going to run out of time.

You say you are worried about Samsung's stock taking a Hit.
You have any idea what their net worth is ?

https://www.google.com/webhp?source...1&espv=2&ie=UTF-8#q=what is samsung net worth

 

[cardboard60]

Had a brief (but useless) conversation with Samsung support:

View attachment 239322

Samsung is having the same people that made batteries for Apple to make them batteries.

 

[mvsmith]

Is ATT system still down. For the fourth time my friend tried to return his note (different store) and he was told they can't do any note returns due to system down or accessories. He got a suitable unlocked phone to use in the meantime and they can't even active or give a sim right now. Trying to help him as much as I can.

ATT store even said he's probably fine hanging onto his note money because ATT clerk said Samsung is going to push out an OTA to not let devices charge over 60% soon. I told my friend that was only announced for Korea right now. I'm not sure what he can really do he's stopped using his note at least.

 

[joe.kent]

Got mine at Target originally, but I would guess I deal with AT&T for this. I don't want another phone though so I'll just wait until they have the new ones. I hope at that time I can just walk into AT&T and walk out with my new device.

This is what I was told by an AT&T store locally that I could do. Wait it out, walk in with the old device, leave with a new one.. 14 day window doesn't matter in this situation, it's a manufacturer recall.

 

[cardboard60]

Is ATT system still down. For the fourth time my friend tried to return his note (different store) and he was told they can't do any note returns due to system down or accessories. He got a suitable unlocked phone to use in the meantime and they can't even active or give a sim right now. Trying to help him as much as I can.

ATT store even said he's probably fine hanging onto his note money because ATT clerk said Samsung is going to push out an OTA to not let devices charge over 60% soon. I told my friend that was only announced for Korea right now. I'm not sure what he can really do he's stopped using his note at least.

I want to make sure my phone does not get that update.

 

[Rmbrown1964]

I want to make sure my phone does not get that update.

I agree

 

[cmb713]

Do we only get 14 days to decide whether or not we can exchange our loaners? I don't want to get stuck with this S7... it's way too small for my hands.

 

[Strong_Genetics]

Do we only get 14 days to decide whether or not we can exchange our loaners? I don't want to get stuck with this S7... it's way too small for my hands.

I'm told the loaners are not being treated as such... Technically they just switched you to that phone and their is no penalty if you want to switch back to the note.... No 14day rule... But be careful cause all the stores may not be up to speed on the revised loaner return policy....before your 14days are up I would call the store you got it from and ask them if this policy is being upheld (if no new notes are available) That's why I chose to avoid that headache and keep my phone

 

[qnet]

I haven't read this thread for a few days. I returned my Note 7 a week ago, and have heard nothing. I'm a little concerned because I shipped it back and the post office is no longer tracking it. It just says "received by returns agent no further tracking info will be provided" I called At&t yesterday and the rep seen no record of me returning it. He said to give it until Friday. I didn't do an exchange and my local store told me to ship it back instead of returning it to them.

 

[csmall]

I haven't read this thread for a few days. I returned my Note 7 a week ago, and have heard nothing. I'm a little concerned because I shipped it back and the post office is no longer tracking it. It just says "received by returns agent no further tracking info will be provided" I called At&t yesterday and the rep seen no record of me returning it. He said to give it until Friday. I didn't do an exchange and my local store told me to ship it back instead of returning it to them.

I think you are fine. My recent LG G4 return also said that in the tracking. After some digging the rep determined that that means it was received by an AT&T handler facility and they shipped it to another facility.

After a few more days sure enough I got an email from AT&T saying they received my device.

I think the rep you spoke with just wasn't ambitious enough to keep looking or didn't know better.

I think you're going to be good.

 

[sweetypie31]

I haven't read this thread for a few days. I returned my Note 7 a week ago, and have heard nothing. I'm a little concerned because I shipped it back and the post office is no longer tracking it. It just says "received by returns agent no further tracking info will be provided" I called At&t yesterday and the rep seen no record of me returning it. He said to give it until Friday. I didn't do an exchange and my local store told me to ship it back instead of returning it to them.

They probably have it and they just haven't updated it to the main system yet. I've had this happen before.

 

[dvarapala]

I want to make sure my phone does not get that update.

That's easy to do if you power the phone off and leave it off, but how can you avoid an update while still using the phone on a daily basis?

 

[jimd1050]

I don't have any faith that the 16th-19th are accurate given the CPSC's involvement...

All the CPSC has to do, if they were smart (key word) is realize that in 3/4 of a million Note 7's in China, there hasn't been one failure. "Samsung, you must use the Chinese batteries to send phones to the US!" Done! No testing needed... ahhh, but that's not the way we do things here - we have too many committees, and Test Facilities and Procedures to follow! BS!