10-12-2016 12:42 PM
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  1. sweetypie31's Avatar
    At the store to get my phone. Watch the news in case they won't give me my phone. I'm going to windmill every employee . Lol
    LegalAmerican and Bbarbie like this.
    09-19-2016 04:12 PM
  2. superlawyer15's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    BustA Groove likes this.
    09-19-2016 04:14 PM
  3. boufa's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    They told you to come in and switch phones. You chose to keep your old one...so you pay the bill. I don't see anything wrong with that. I switched to an s7 edge. Timing on my billing cycle was that I paid nothing for my Note, and 1 payment on the s7 edge, that I don't expect back. That's life.
    Jona005 likes this.
    09-19-2016 04:20 PM
  4. andrewg13's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    This doesn't sound right at all. So you're saying they are making you pay full price plus the payments you've already made on the N7? I could see this for a loaner but not for someone who held onto their recalled N7. I guess I should be glad that I returned my N7 for a full refund and went back to my N4.
    hummingbirdhill likes this.
    09-19-2016 04:20 PM
  5. juergen99's Avatar
    Just called the 2 corporate stores closest to me. The first said they should have them in tomorrow or wednesday. The other said wednesday. I asked the second guy about what is needed for the return (i.e. box, cable, etc.). He said they would do a direct swap for each item returned.
    09-19-2016 04:31 PM
  6. juergen99's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    Any payment you made should be deducted from the device cost. If they reset your ATT Next date, you will have your device paid off 1 month early at the end of your term. When I exchange mine I will be sure to check .
    BustA Groove likes this.
    09-19-2016 04:39 PM
  7. superlawyer15's Avatar
    Please name any other retailer where if you go exchange a device (especially when you're exchanging it because of a manufacturing fault and not just because you changed your mind) you have to pay extra for the time you had it with you. Had the recall not happened I would have never had to pay anything extra. The payment you made on the s7 should be refunded as well. Its not our problem the device had a defect, why should we pay more? This brings the total cost of the device up by 1 payment ($36.25 if you did it on Next 24) ...they should be extending discounts to us not shafting us for an additional payment.
    09-19-2016 04:43 PM
  8. wildcard30's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    They returned my first payment when I returned my launch day note 7
    09-19-2016 04:49 PM
  9. Katrina White1's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    I'm not sure I understand. If I'm giving them my old Note for a new one which is an even exchange, why should anything change on my bill or with my plan?
    Daniel Ferrara likes this.
    09-19-2016 04:52 PM
  10. superlawyer15's Avatar
    That's exactly my point ..nothing should change. The response I got was "our system isn't smart enough to handle the recall and this is how we have to do it" ...they are pretty much pocketing at least 1 month's worth of installment payments.
    09-19-2016 05:05 PM
  11. TJohnsonmp01's Avatar
    I tried posting around 3 pm today but Android Central was down...on my end neways. This AM my AT&T didn't have any in stock but this afternoon as I was leaving the gym my AT&T guy texted me they were in. It was a VERY simple process. I came in gave them loander S7E..I forgot the charging cable...they didn't care. I paid the $5 difference in tax between the 2 phones and that was it. They also put a new screen saver on. It was great and easy process. I have the Coral or as I like to call it Carolina Blue Note 7. I am in Bowie, MD...just outside of DC.
    Jona005 likes this.
    09-19-2016 05:26 PM
  12. nonie's Avatar
    I am interested in hearing from some that received there new Note replacement.
    How are we to verify they are replacement ones?
    Some are saying nothing on box or phone indicating they are.
    09-19-2016 05:27 PM
  13. Strong_Genetics's Avatar
    Just called my local ATT corporate store here in Jersey and they say they have plenty in stock in all colors... I will be heading there tomorrow for my replacement
    felloffthetruck likes this.
    09-19-2016 05:31 PM
  14. justin1578's Avatar
    Local stores here are still saying they have no confirmation the phones have even been shipped.
    I guess I will be going in before work and wasting 2 hours yet again.
    09-19-2016 05:41 PM
  15. kayjbee's Avatar
    Getting my new Note 7 now. AT&T Roseville CA
    09-19-2016 05:58 PM
  16. sweetypie31's Avatar
    I got mine. I had to pay the taxes again and I somehow got suckered into walking out with $200 worth of accessories. B*stards lol
    09-19-2016 06:25 PM
  17. shaleem's Avatar
    I got my replacement Note 7 today at a corporate store in the Chicago area. Turned in my S7 Edge and received new N7 with no hassle at all. This store has always been very helpful. I paid about $18 total out of my pocket today. I'm happy.
    TJohnsonmp01 likes this.
    09-19-2016 06:30 PM
  18. sweetypie31's Avatar
    My build date is 9/10/16 on my phone
    Thank you again for the heads up.
    09-19-2016 06:31 PM
  19. TJohnsonmp01's Avatar
    I honestly didn't care if it was indicated as a replacement. I just wanted my phone. My AT&T store told me both Samsung and AT&T checked the phones...I don't know how much truth is in that. BUT I would say that I'm certain Samsung would NOT want to have to recall AGAIN so they made sure these were good to go. Time will tell of course. I just want everyone to be able to enjoy this phone with no safety issues.
    09-19-2016 06:47 PM
  20. Bbarbie's Avatar
    I got mine, the box has a black square on it and the IMEI was clean on samsung website
    Jona005 likes this.
    09-19-2016 07:02 PM
  21. Strong_Genetics's Avatar
    Did the ATT corporate stores ask for all the accessories?... I'm planning on giving them nothing in the box but have accessories with me just in case
    09-19-2016 07:03 PM
  22. Thehomez's Avatar
    I got mine at target but going to exchange at Att store. Do I have to bring in my original receipt or can I just walk in for the exchange?
    09-19-2016 07:04 PM
  23. Lobwedgephil's Avatar
    Thanks guys for the heads up, got mine exchanged today.
    09-19-2016 07:18 PM
  24. felloffthetruck's Avatar
    Did they just credit you for the exchange or did you have to refund and repurchase all over again?

    Is everyone getting their $25. credit from Samsung?
    09-19-2016 07:22 PM
  25. sweetypie31's Avatar
    Did the ATT corporate stores ask for all the accessories?... I'm planning on giving them nothing in the box but have accessories with me just in case
    I overheard an employee telling another customer that all he needed was to bring in the phone.
    Strong_Genetics likes this.
    09-19-2016 07:31 PM
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