10-12-2016 12:42 PM
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  1. James Pettengill's Avatar
    Just did a swap on two at corporate AT&T store in Shawnee, Ok. Brought everything with me from old phones but they just wanted the phones. Got to keep everything on new phones and even both old stylus'. (spare cords and wall plugs!!!)
    We all even joked about bending them over our knees and dropping them in a pitcher of water they used to display a nice waterdlproof speaker, as Samsung didn't care what condition they came back in. Lol we didn't do anything to the phones tho. Great service here and didn't take very long. Took longer to run smartswitch than do the exchange.
    09-19-2016 07:44 PM
  2. sweetypie31's Avatar
    I forgot to add that the store I went to only had black and silver. The guy said hopefully they will send the blue soon because alot of people returned blue. I'm just happy they had black.
    09-19-2016 08:10 PM
  3. Lobwedgephil's Avatar
    Did they just credit you for the exchange or did you have to refund and repurchase all over again?

    Is everyone getting their $25. credit from Samsung?
    I had paid in pull, so just straight exchange with a new receipt, no refund and repurchase. I forgot about $25 from Samsung, need to check on that.
    09-19-2016 08:12 PM
  4. screwhead728's Avatar
    I got 3 replacement phones today, AT&T, Miami, FL.
    09-19-2016 08:34 PM
  5. ddymond's Avatar
    Did my exchange in Miami Fl (Kendall area ). The process was simple. I asked what they were doing with the returned phones and the guy had no idea. AT&T I guess hasn't thought that far ahead. He joked that the backroom would be filled with bombs. Kind of took it he was an Apple guy. I also asked how many have been returned for a equal swap and he said the few that were done so far, no one went going back to Note 7's, all were switching to iphones. Found it hard to believe, but that's what he said. Glad this nightmare is over and I did the switch. Time to move on.
    09-19-2016 08:36 PM
  6. kayjbee's Avatar
    I got mine at target but going to exchange at Att store. Do I have to bring in my original receipt or can I just walk in for the exchange?
    You can walk in without receipt they will look up your account
    Thehomez and pinkvikchick like this.
    09-19-2016 08:59 PM
  7. MisterEd's Avatar
    Did my exchange in Miami Fl (Kendall area ).
    I got 3 replacement phones today, AT&T, Miami, FL.
    Corp Stores in and around Pembroke Pines FL (not far from you) still don't have a clue (or a phone). Make sure yours don't come with Zika bugs.
    09-19-2016 09:06 PM
  8. Thehomez's Avatar
    You can walk in without receipt they will look up your account
    Perfect. Thanks!
    09-19-2016 09:10 PM
  9. juergen99's Avatar
    Just called the 2 corporate stores closest to me. The first said they should have them in tomorrow or wednesday. The other said wednesday. I asked the second guy about what is needed for the return (i.e. box, cable, etc.). He said they would do a direct swap for each item returned.
    Just to be sure, I stopped by the first store on my way home from work. They came in today (after I called)! They refunded the full cost of the phone and charged it again for the new one. My AT&T Next plan was not affected. They wanted all the accessories that came in the original box and gave me the new phone and box. The sticker has a black square. Made in Korea on 9/12/16
    09-19-2016 09:22 PM
  10. dvarapala's Avatar
    You can walk in without receipt they will look up your account
    ^this. They never even asked to see my receipt.
    09-19-2016 09:29 PM
  11. LegalAmerican's Avatar
    he said the few that were done so far, no one went going back to Note 7's, all were switching to iphones. Found it hard to believe, but that's what he said. Glad this nightmare is over and I did the switch. Time to move on.
    I bet he said the same exact thing to the next person who was there to get their Note replaced
    09-19-2016 09:30 PM
  12. cmb713's Avatar
    Got mine tonight! Just letting the screen protector dry overnight!
    09-19-2016 09:34 PM
  13. cardboard60's Avatar
    Service man at At&t said today.
    That the Note 7 with the USB-C connector put a lot of voltage into the phone.
    And that there is really nothing wrong with the Note 7.
    That people are not using a Samsung Charger that controls the voltage going into the phone..
    They are going and buying cheap chargers and Cheap chargers to use in the car.
    And the voltage is not controlled and the battery is getting too much voltage causing it to melt.
    09-19-2016 10:06 PM
  14. mellyf's Avatar
    Got mine last night. When I'd called the corporate store in the morning, they'd only gotten one silver and a bunch of black phones. He said they could not hold the silver for me, that they had a letter of very specific instructions as to how this was supposed to be handled. When I called late afternoon to see if the silver was still available, a different employee said it was, and offered (without being asked) to put my name on it. I said "yes please" and drove the 45 min to get there. So glad he held it for me. I would have been annoyed to get there, and not have the silver be available.
    09-20-2016 05:48 AM
  15. joe's Avatar
    Got mine yesterday. I called my corporate AT&T store in the morning and they didn't have them, didn't have a real ETA. I was out picking up an iPhone for my boss at the Apple Store across the street so I decided to stop by AT&T since I was there. They had just gotten them in. I returned the GS7 edge loaner and the case for it and got the non explosive Not 7 back. I didn't know it was going to work out that way so I didn't have the box, etc. for the S7 but they took it anyway. The only bummer is the SmartSwitch software kept hanging so I will have to set up the note7 manually. I was able to get my texts and call history and I used the Google backup to restore my apps so it's not that bad. Now I can return to my regularly scheduled life.
    Daniel Ferrara likes this.
    09-20-2016 06:46 AM
  16. jbcatl's Avatar
    I got mine at the Northlake (Atlanta metro) AT&T Corporate store late yesterday afternoon. After confirming twice that they had them via phone call, I got there and was told, yeah, we have them, but they aren't in inventory yet so we can't give them out. I kind of threw a fit since I'd driven through afternoon traffic to actually do the exchange (for interim S7 Edge). Finally a manager stepped in and got it done. Still setting the phone up and don't really have any new opinions yet. I prefer not to use any sort of restore, and actually did a factory reset before beginning configuration. So far so good, but lots to do to get it like I had it.

    It's a Black, 64GB, date of 9/9/2016 - made in Korea, but passes IMEI check on Samsung's site.
    09-20-2016 07:13 AM
  17. Codeworks's Avatar
    I asked this a week or so ago and did not get a response; however, for those of us that applied and got approved from Samsung to get the 256GB card or the Gear 2, will we still receive this when we swap the phone? I got the email saying my application was approved; however, I never got anything after that and am wondering if it may get "lost in the shuffle" with all the phone swapping due to the recall. Thoughts?
    09-20-2016 07:39 AM
  18. ehosey2's Avatar
    I just got my email last night stating the 256GB Samsung card is on the way. I submitted my info on August 25th. Yes, even with a phone swap we keep the card.
    09-20-2016 07:44 AM
  19. Iva_LadyDiCaprio98's Avatar
    I'm going to go in tomorrow after work to exchange my sister's Blue Coral Note 7 for the new one. Luckily the transfer won't take long since my sister doesn't have that much apps on it yet and all her photos and music is stored on the card. Hopefully they'll have the blue in stock!
    09-20-2016 07:52 AM
  20. Ludatyk's Avatar
    I just got my email last night stating the 256GB Samsung card is on the way. I submitted my info on August 25th. Yes, even with a phone swap we keep the card.
    I already got the 256GB from my original Note7, but with the replacement Note7 does that mean we can get another gift?
    09-20-2016 08:08 AM
  21. Anzorian's Avatar
    Just received my replacement Note 7 at AT&T in Coral Gables FL !!
    Jona005 likes this.
    09-20-2016 09:40 AM
  22. sweetypie31's Avatar
    I asked this a week or so ago and did not get a response; however, for those of us that applied and got approved from Samsung to get the 256GB card or the Gear 2, will we still receive this when we swap the phone? I got the email saying my application was approved; however, I never got anything after that and am wondering if it may get "lost in the shuffle" with all the phone swapping due to the recall. Thoughts?
    I still got my SD card even though I returned the first note 7. I got approved on the 29th. I didn't get my shipping details until the 8th of September. By then I had already returned the phone. I just got the card a few days ago.
    09-20-2016 09:51 AM
  23. aggie's Avatar
    I had a launch day Note 7 that I returned last week and I didn't get a loaner device as I already had a Nexus 6P and iPhone 6 plus. Since I returned my phone and got a refund do I have to wait for them to be released to the general public or would I still be eligible to receive one under the exchange program?
    09-20-2016 11:24 AM
  24. kayjbee's Avatar
    I had a launch day Note 7 that I returned last week and I didn't get a loaner device as I already had a Nexus 6P and iPhone 6 plus. Since I returned my phone and got a refund do I have to wait for them to be released to the general public or would I still be eligible to receive one under the exchange program?
    I would call and ask I'm sure they can see on your account that you previously had one
    09-20-2016 12:16 PM
  25. aggie's Avatar
    I would call and ask I'm sure they can see on your account that you previously had one
    I just went in at lunch and there was no issue. Cancelled my iPhone 7 Plus order and my Next eligibility was immediately restored and I have a Note 7 back in my hands and could not be more happy.
    kayjbee, Jona005 and TJohnsonmp01 like this.
    09-20-2016 01:13 PM
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