10-12-2016 12:42 PM
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  1. Jona005's Avatar
    The clerk at my local store wouldn't allow that. Not that I needed the duplicate stuff because I already have enough type-c cables and chargers, but I was a little surprised because from this board, I'm hearing differently. My old phone went in the new box, with all the new accessories, to be shipped back.
    I feel like used accessories are pretty worthless to both Samsung and the carrier store. There's probably a giant bin of accessories sitting somewhere.
    09-21-2016 01:42 PM
  2. sean8102's Avatar
    Well went and did my exchange today at the AT&T store. Was quick and easy about 15 mins after waiting for a few mins. Decided to swap my silver for a black one. Liked the look but the fingerprints drove me crazy and I've heard the black is not quite as bad. Currently downloading my backup from my samsung account.
    09-21-2016 02:06 PM
  3. mediaseth's Avatar
    Probably, or the clerks at the store are making off with them. Like I said, I didn't need them, but I think it was a bit strange.
    09-21-2016 02:24 PM
  4. pinkvikchick's Avatar
    Just exchanged- painless. Happy as a clam.
    09-21-2016 02:31 PM
  5. Strong_Genetics's Avatar
    Probably, or the clerks at the store are making off with them. Like I said, I didn't need them, but I think it was a bit strange.
    Pretty much cause Samsung only wants the phones back.....
    09-21-2016 02:50 PM
  6. notsky's Avatar
    Walked in with the phone only, no stylus, charger, cords, headphones, box.... only the phone.

    No questions asked, they swapped me out and I now have a spare oem charger, headphones and stylus
    09-21-2016 03:43 PM
  7. soulsmilen's Avatar
    FYI to all those who bought on ATT Next ....they won't refund you the payment you made (assuming you bought the device in August) and your upgrade clock starts from today ....totally scummy move IMO
    I just spoke to CS (*611) about the same thing. The rep was adamant that it shouldn't have happened, because it should have been a swap only. She was not happy. In effect, the store sold you a new phone and cancelled your existing contract. Mine did the same thing yesterday, but I didn't realize it until I looked at the plan info today.

    So I just got off the phone with a very helpful rep who said she had to make a case # and get a specialist to call me back. They will fix it on their end and I will get the full credit for the two payments I already made along with the 25.00 Samsung credit.

    Give them a call, and they will help.
    09-21-2016 04:32 PM
  8. jsk0703's Avatar
    I got the update at 12:38am because it woke me up when the phone lit up my bedroom. Lol
    clg82 likes this.
    09-21-2016 05:03 PM
  9. nonie's Avatar
    I've not, Nonie, and I'm checking several times daily!
    Thanks
    hummingbirdhill likes this.
    09-21-2016 05:07 PM
  10. nonie's Avatar
    Sprint and Verizon are the only ones selling it right now..... If I'm not mistaken they aren't supposed to be for sale yet.... Only exchanges... Their gonna end up screwing over their customers that want Exchanges by selling those exchange units to new customers...
    Thanks
    09-21-2016 05:08 PM
  11. clg82's Avatar
    I got the update at 12:38am because it woke me up when the phone lit up my bedroom. Lol
    same here my wife woke me up and was like what the heck!
    09-21-2016 05:38 PM
  12. sean8102's Avatar
    Already had a bill credit on my account by the time I got home from the AT&T store. And I gotta say I'm really glad I got to change from silver to black, I like it alot more.

    AT&T Note 7 Recall Thread-capture.png

    And got the green battery update and new security patch after checking for updates.

    AT&T Note 7 Recall Thread-screenshot_20160921-181553.jpg
    09-21-2016 06:14 PM
  13. sal2726's Avatar
    Walked into AT&T yesterday to inquire about when they would be available to general public. They said they had a bunch of them in the back, and no one was coming in for exchanges. They were told they could start selling them again today (Thursday), so she went ahead for me. Got it on AT&T next, in and out in 15 mins. Have to say, the nicest overall phone I have ever had so far. By a long shot. Better than Nexus 6P, iPhone 6s+, HTC 10, just incredible. Never had a Samsung before, none of them ever appealed to me, but this phone is crazy. As long as it doesn't start the dreaded "TouchWiz Lag" I will be happy.
    Jona005 and hummingbirdhill like this.
    09-22-2016 07:31 AM
  14. Iva_LadyDiCaprio98's Avatar
    I got my sisters Note 7 replaced! The manager I spoke to the other day said since I waited an hour he will hold one for me and gave me a contact number for me to call him the next day. So, during lunch at work yesterday I called that AT&T store and asked if they had any new note 7 in stock and he said they were only for exchanges and I explained that that was exactly why I was calling and he said yes he did. I then asked if they had any in blue and when he checked he said they only had two left but that he couldn't hold it for me it was a first come first serve deal and I explained how the manager told me he would help me out since I waited an hour the previous day and he handed me over to the manager and he confirmed that he would hold it for me. So when I went to the store after work and asked about the note 7 the rep said they ran out but luckily the manager was still there and told the rep where he hid it in the back for me. I was so relieved. The swap took about 15 minutes total and when I went home I made sure to do the update and had my sister set up her phone after that. Overall, happy experience and I'm finally at a peace of mind and I no longer have to worry about my sister's phone potentially blowing up.
    Jona005 likes this.
    09-22-2016 07:49 AM
  15. Iva_LadyDiCaprio98's Avatar
    Also forgot to mention that I got to keep all the old accessories and get new ones as well which is an added bonus!
    Liquid7 likes this.
    09-22-2016 08:13 AM
  16. bobxxz's Avatar
    Does anyone know if you return your note 7 for a full refund, can you go to the store right now and buy a brand new note 7 replacement?
    09-22-2016 12:39 PM
  17. andrewg13's Avatar
    Does anyone know if you return your note 7 for a full refund, can you go to the store right now and buy a brand new note 7 replacement?
    I returned my N7 for a full refund when the recall was announced. I went on Tuesday to get my replacement. I kept my receipt from the refund but they didn't even ask to see it. It seems they can see your previous purchase of the N7. I got on a new next plan without any problems.
    Jona005 likes this.
    09-22-2016 12:47 PM
  18. bobxxz's Avatar
    Just to confirm, this is for AT&T?
    09-22-2016 01:02 PM
  19. Jona005's Avatar
    I returned my N7 for a full refund when the recall was announced. I went on Tuesday to get my replacement. I kept my receipt from the refund but they didn't even ask to see it. It seems they can see your previous purchase of the N7. I got on a new next plan without any problems.
    I can second this. I brought my receipt from my original N7 for S7E swap because I thought they would need it. Didn't ask for anything other than my phone number and ID. On top of that I could have kept the accessories from the S7E, but not much need for a micro-usb cable anymore in my case.
    09-22-2016 01:04 PM
  20. andrewg13's Avatar
    Just to confirm, this is for AT&T?
    yes
    09-22-2016 01:21 PM
  21. bobxxz's Avatar
    Just an update, I went to AT&T just right now and I told them I refunded the phone when the recall was announced. Initially they told me no I cannot buy a new note 7 due to it only available to people who needs to replace the phone. So thankfully I brought my receipt and showed them that I preordered the phone and returned it and had to make a story that I was still part of the exchange program because I preordered the phone. In the end, they said yes and I got my brand new coral blue note 7.
    09-22-2016 07:03 PM
  22. andrewg13's Avatar
    Just an update, I went to AT&T just right now and I told them I refunded the phone when the recall was announced. Initially they told me no I cannot buy a new note 7 due to it only available to people who needs to replace the phone. So thankfully I brought my receipt and showed them that I preordered the phone and returned it and had to make a story that I was still part of the exchange program because I preordered the phone. In the end, they said yes and I got my brand new coral blue note 7.
    thats great
    09-22-2016 07:56 PM
  23. SaltGuy's Avatar
    Still waiting on replacements to arrive at our authorized AT&T stores here locally. So much for everyone getting the phones in stock by 21st! Neither store received any of yet. I am on 3 lists within a 25 mile radius since Monday. One of these 3 stores will surely get one in soon. Can't wait to get my replacement.
    09-23-2016 12:06 AM
  24. bobxxz's Avatar
    Still waiting on replacements to arrive at our authorized AT&T stores here locally. So much for everyone getting the phones in stock by 21st! Neither store received any of yet. I am on 3 lists within a 25 mile radius since Monday. One of these 3 stores will surely get one in soon. Can't wait to get my replacement.
    There is no corporate stores around your area? I am pretty sure all corporate stores have them in stock. Authorized stores are different from corporate.
    09-23-2016 12:28 AM
  25. Strong_Genetics's Avatar
    There is no corporate stores around your area? I am pretty sure all corporate stores have them in stock. Authorized stores are different from corporate.
    Yeah i didnt even bother with the authorized stores around me i went straight to corporate and they had plenty
    hummingbirdhill and SaltGuy like this.
    09-23-2016 12:33 AM
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