10-12-2016 12:42 PM
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  1. MisterEd's Avatar
    My local corp store says they will take it back. Wonder if they would just refund me as this is the replacement for the temp phone after the original return. . I forgot to ask.

    It is paid in full. I came to the Note 7 from an iPhone 6S+ problem is AT&T has no iPhone 7+ for 3-4 weeks. If I can't get a refund I will have to order and use an old phone from my drawer while I wait.
    10-10-2016 08:47 PM
  2. nizmoz's Avatar
    Imma trade my note 7 for lg v20 preorder, i rather have google pixel xl but only verizon will have it
    Not true. All providers can use it. Just order it from google.
    10-10-2016 09:01 PM
  3. jsgiv's Avatar
    Update:

    Just came back from a 2 hour stint at the att store.

    When I first came in I asked about my options .... they immediately noted that they could exchange for any phone in the store...

    I noted that I was undecided currently and instead of making a rushed decision, I simply wanted to return the device at this time..

    They asked if I wanted a cheaper device (Go Phone).. I noted I had an older iPhone 5s / 5c that I would use for now... I just needed a SIM card...

    They told me they'd be happy to return the device ... they had already seen the updated notices from Samsung and CPSC this evening...

    I had to wait a bit, as it took them awhile to figure out how to do the return (I was on my second replacement). During this period... they were chatting about the recall and the rep helping me essentially noted that ATT was done at this moment with respect to the N7.... you could tell they've had enough of the problems as well ...

    Long story short.. full refund is credited - I have my upgrade option back (not that I'm planning on using it anytime soon as they really don't have any phones I'm interested in)..

    Reminder: be *courteous* to these reps... they are not to blame here... Samsung is - call and yell at them if you need to get your frustration out... and make sure you go to a corporate store...

    If you're not getting what you need - politely ask to speak to a manager and/or district manager...
    jimd1050 likes this.
    10-10-2016 09:57 PM
  4. sweetypie31's Avatar
    Update:

    Just came back from a 2 hour stint at the att store.

    When I first came in I asked about my options .... they immediately noted that they could exchange for any phone in the store...

    I noted that I was undecided currently and instead of making a rushed decision, I simply wanted to return the device at this time..

    They asked if I wanted a cheaper device (Go Phone).. I noted I had an older iPhone 5s / 5c that I would use for now... I just needed a SIM card...

    They told me they'd be happy to return the device ... they had already seen the updated notices from Samsung and CPSC this evening...

    I had to wait a bit, as it took them awhile to figure out how to do the return (I was on my second replacement). During this period... they were chatting about the recall and the rep helping me essentially noted that ATT was done at this moment with respect to the N7.... you could tell they've had enough of the problems as well ...

    Long story short.. full refund is credited - I have my upgrade option back (not that I'm planning on using it anytime soon as they really don't have any phones I'm interested in)..

    Reminder: be *courteous* to these reps... they are not to blame here... Samsung is - call and yell at them if you need to get your frustration out... and make sure you go to a corporate store...

    If you're not getting what you need - politely ask to speak to a manager and/or district manager...
    I plan on being nice until they tell me something I don't want to hear lol. I understand it's not their fault, but it's not our fault either. We shouldn't have to take devices that we don't want. Samsung should be the ones giving them their money back.
    10-10-2016 10:08 PM
  5. jsgiv's Avatar
    I plan on being nice until they tell me something I don't want to hear lol. I understand it's not their fault, but it's not our fault either. We shouldn't have to take devices that we don't want. Samsung should be the ones giving them their money back.
    I was prepared to threaten to take my business elsewhere... but never had to.. honestly, imho ATT has handled my replacements (and full refund) each time without question. Add to that I've had managers come out, provide me with their cards, and instructed me to contact them directly if I have any trouble.

    I've yet to push for anything during this whole process ... ATT has been completely professional the entire time and handled my issues often exceeding my expectations as of late.

    This is quite a drastic change from a few years ago... and quite welcome... and it's definitely one of the primary reasons I continue to stay with them...
    10-10-2016 10:25 PM
  6. E Padilla's Avatar
    B.S.! I have AT&T... cant wait for all my drama to start. I am just waiting it out a bit. I love the N7 and hate to get rid of it.
    Gotta love AT&T. I swear people have to prepare their minds before heading in to talk with their reps. But I think it depends on the customer rep and how knowledgeable they are of ATT policies Sometimes you get people who just can't be bothered with a hassle.
    10-10-2016 10:29 PM
  7. BustA Groove's Avatar
    In late September, opened a Better Business Bureau complaint based on AT&T handling of the first Note 7 exchange program and customer service. When we pre-ordered the phones we took advantage of the BOGO deal: 2 Note 7s, two Samsung tables and two Gear S2s. The AT&T representative has been using to close out of the BBB complaint. I updated the complaint to indicate that there are new reports of replacement Note 7s that are running hot and catching fire and that the replacement phones are under recall. Don't know what AT&T's next course of action will be in light of this new Note 7 debacle. The AT&T representative has been trying to convince us to exchange Note 7s for S7 Edge. I think Samsung needs to offer more than a $25 bill credit.
    10-10-2016 10:39 PM
  8. BustA Groove's Avatar
    two words: class action

    which will lead to these six words: happy lawyer shopping for new yacht
    On this next go 'round, I can see class action becoming more viable.
    10-10-2016 10:41 PM
  9. sooner2k1's Avatar
    I switched over to AT&T with the Note 7 BOGO free deal that also got my wife an S7. The free phone and the Note 7 were the only reason I switched to AT&T. Paying for 2 full price phones via AT&T is more expensive than my previously grandfathered unlimited data plan from Verizon.

    Now I'm being told that the only option I have to keep the BOGO promotion is to switch to an S7 or S7 Edge from the Note 7 or to get a refund/exchange on the Note 7 and start paying full price for my wife's phone. I had the S7 Edge during the 1st recall and I hated it due to phantom or unregistered touches, so neither of these are good options.

    I went all the way to AT&T's retention department basically requesting to return all my devices and cancel my AT&T account. They refused and insisted that they have a right after recalls to change device (IMEI) without it being considered a change to the contract. My interpretation of that is that they can swap my Note 7 with another Note 7 without it being a change to contract, but to force me to take a cheaper phone that I don't want would be a change.

    Has anybody else experienced this?
    10-11-2016 08:37 AM
  10. felloffthetruck's Avatar
    I have a Bodyguardz HD Contour screen protector that I paid $25.00 for and never used. Will AT&T refund me for this?
    10-11-2016 08:54 AM
  11. jmnesq's Avatar
    Experimented this morning: Went into a Sprint Store after a meeting this morning. They wanted to give me a replacement Note 7. They were unaware that the phone had been discontinued. SMH. Then, they were willing to put me into an Edge S7 but not refund any difference. Decided I'd wait until they knew more. Called Sprint and they were actually, for a chance, very apologetic and very nice; the problem is that they can't ship a phone out to me because I'm an old customer on a 2 year deal and there's no mechanism in place to send a replacement and allow me to ship the Note back when I get the replacement. I asked for an iPhone 7+ which apparently is backordered a month +. This is going to be a huge cluster for everyone involved. As long as Samsung doesn't effectively shut the phone down, I'll be patient.
    10-11-2016 08:57 AM
  12. D13H4RD2L1V3's Avatar
    In light of Samsung's recent announcement telling people to power down their Note 7 devices and to exchange them for an S7/S7 edge or be given a full refund, please use this thread to discuss about Note 7 exchanges and refunds.

    Please keep this thread focused on Note 7 returns/refunds.
    skatergirl likes this.
    10-11-2016 09:03 AM
  13. andrewg13's Avatar
    I have a Bodyguardz HD Contour screen protector that I paid $25.00 for and never used. Will AT&T refund me for this?
    I had the same screen protector mine and got a full refund.
    10-11-2016 09:20 AM
  14. Misterb's Avatar
    Went to a Verizon corporate store last night to trade for an S7 Edge. They informed me they were sold out and all stores in the area were too. They refused to order one for me. Said I would have to buy a cheap $200 phone to use temporarily until they got more stock in. I refused and left. Called customer service to order one. Was on hold for 40 minutes combined, only to have the person hang up on me by accident after they checked with their supervisor for an answer. Thing I don't get is, they know I have a phone and they know my number. Why no call back? But, oh I got an automated call several minutes later with a survey...

    Called back and talked to customer retention. Guy was nice, but said their system didn't know what to do yet, and that I'd have to call back in the morning after their system was updated to accept the exchange.

    Called back this morning, and was advised they can't take an order over the phone, and that I need to go back to the store! What the hell!

    What is the real answer to this issue?
    10-11-2016 09:49 AM
  15. sweetypie31's Avatar
    When I called att yesterday they told me that Samsung advised them not to do any orders or exchanges dealing with the note 7 situation over the phone. Everything will be done in the store.
    10-11-2016 09:52 AM
  16. Misterb's Avatar
    When I called att yesterday they told me that Samsung advised them not to do any orders or exchanges dealing with the note 7 situation over the phone. Everything will be done in the store.
    And if they don't have the phone you want? Then what?
    10-11-2016 09:54 AM
  17. felloffthetruck's Avatar
    I had the same screen protector mine and got a full refund.
    Did you do it at the same time you returned the Note 7?
    10-11-2016 09:54 AM
  18. D13H4RD2L1V3's Avatar
    And if they don't have the phone you want? Then what?
    Refund and use the money to buy whatever phone you want somewhere else?
    10-11-2016 09:56 AM
  19. keepnitreel's Avatar
    Take a look at your verizon account and see if you're back on month to month like most of us just found out, that we are and with upgrade eligibility.... If so, see if you can order online if it allows you to....
    10-11-2016 09:58 AM
  20. sweetypie31's Avatar
    And if they don't have the phone you want? Then what?
    That's where I got mad because she told me that right now all att is doing is exchanging the note for any other phone I want. If I choose a refund, It's up to the manager of the store if they want to offer a refund. Not sure how Verizon will handle it.
    10-11-2016 09:59 AM
  21. amluvsandroid's Avatar
    My Verizon account says my Note 7 is paid in full. I am going to take my time weighing my other options.
    10-11-2016 10:02 AM
  22. fargas0822's Avatar
    We have a Verizon business account. I called this morning and did a full refund towards an iPhone 7 plus. They gave me no hassle. Figured I'd use this as a chance to try Apple out until the next Note line comes out
    10-11-2016 10:07 AM
  23. mickeyboat's Avatar
    I have it in writing that my monthy Verizon bill for the Note 7 has been refunded. It also shows up in my online bill a credit of $36 for Oct. Verizon also stated in writing that if I return my accessories, ie case and screen saver I will also get a refund for those. I do have to take them to a Verizon store. Verizon did not know how long I would have before I would have to replace my Note 7, but they would publish that as soon as they hear from Samsung. My phone was not a replacement but one I purchased after the replacement phones were being exchanged. mickeyboat
    10-11-2016 10:09 AM
  24. canonuevo's Avatar
    So what's going to happen if you upgraded via next plan with ATT, but do not want to get another phone and have a spare at home that I can use?
    10-11-2016 10:16 AM
  25. keepnitreel's Avatar
    What's the deal with the 2 gb bonus data they're offering for my N7 my line and my S7edge line? I accepted the 2gb bonus on the S7edge line but haven't accepted on the N7 line yet....
    10-11-2016 10:19 AM
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