10-12-2016 12:42 PM
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  1. Jona005's Avatar
    I got the same text message and read the site - but it DOES NOT address what to do if you purchased from AT&T online. The Chat Bot is swamped an getting no person answering the 800 number. I'm not going to send mine back without a replacement in hand...
    I chatted with an att rep a little while ago about this. He claimed that I could just go to any att store to do the exchange. I'd like to see this spelled out in their statement though.
    09-02-2016 09:14 PM
  2. Kelly Kearns's Avatar
    If I read the att site right they will immediately exchange it or order me an exchange. As long as they order it right then I should be good.
    Yeah you should if they say that. Some carriers are saying if you return it, the you don't have one ordered for you but wait for new stock.
    09-02-2016 09:15 PM
  3. convert's Avatar
    Yup-just got the text too and can't help but what wonder-are the replacements really ready this fast? I'm not giving mine up without a swap then and there.
    09-02-2016 09:16 PM
  4. fabris40's Avatar
    Will you have to turn your note 7 in or will they allow you to keep your old phone untill the exchange takes place?
    09-02-2016 09:16 PM
  5. Kelly Kearns's Avatar
    Yup-just got the text too and can't help but what wonder-are the replacements really ready this fast? I'm not giving mine up without a swap then and there.
    Because they started manufacturing first of this week and it is only the battery that had to be replaced.
    09-02-2016 09:18 PM
  6. TylerLV76's Avatar
    I chatted with an att rep a little while ago about this. He claimed that I could just go to any att store to do the exchange. I'd like to see this spelled out in their statement though.
    They did. Its in the 2nd faq of how to exchange the device but it says take it to the store you bought your device.
    09-02-2016 09:21 PM
  7. DaleReeck#AC's Avatar
    So, is AT&T the only one not offering a return outside 14 days? (figures) I like how Samsung waited to announce details jut AFTER the 14 or 15 day return periods passed for most carriers.
    09-02-2016 09:24 PM
  8. TylerLV76's Avatar
    So, is AT&T the only one not offering a return outside 14 days? (figures) I like how Samsung waited to announce details jut AFTER the 14 or 15 day return periods passed for most carriers.
    It says in the faq that they are offering a return outside of 14 days. Its the 3rd item in the faq

    Everyone really needs to read the entire page and especially the faqs.
    Serkle K likes this.
    09-02-2016 09:24 PM
  9. Kelly Kearns's Avatar
    So, is AT&T the only one not offering a return outside 14 days? (figures) I like how Samsung waited to announce details jut AFTER the 14 or 15 day return periods passed for most carriers.
    Samsung announced when it happened. They are replacing all phones regardless of when they were purchased. Samsung said those words.

    The carriers are facilitating for Samsung here.
    Serkle K likes this.
    09-02-2016 09:26 PM
  10. sqa4life's Avatar
    This is bad timing for Samsung and good timing for Apple. Get as many apple stocks as you can.
    09-02-2016 09:27 PM
  11. sean8102's Avatar
    So, is AT&T the only one not offering a return outside 14 days? (figures) I like how Samsung waited to announce details jut AFTER the 14 or 15 day return periods passed for most carriers.
    They are ignoring the 14 day return period for this.

    AT&T Note 7 Recall Thread-oimywsd.png

    My plan is to keep my Note 7 until I can exchange it for a new Note 7. My concern is the fact that I ordered from att.com. I saw someone say they were told we can just go to a AT&T retail store, I'm guessing that's how it will work. I'm also worried about how much of a pain in the *** it might be to get lucky and walk in when they have a new Note 7 I can exchange for and walk out with. Hope to get this over with ASAP.

    If I start feeling nervous about using my Note 7 I luckily bough a Blu R1 HD from Amazon partly to have it as a backup phone and partly just because it was so cheap with Amazon prime ($60). I would rather use that than go to the store, exchange for a S7 Edge, use it while waiting for the new batch of Note 7 phones, and go back to get one of those.
    09-02-2016 09:33 PM
  12. trmiv's Avatar
    Since it seems target returns are handled by target and not att can a moderator make a target thread like the best buy and Sam's club thread?
    09-02-2016 09:39 PM
  13. TylerLV76's Avatar
    Im going to take mine in tomorrow and try to get them to order me a replacement. Ill let you guys know how it goes and what the turn around time looks like. Itll be early because the Michigan game starts at 12 and I dont miss my Michigan football.
    09-02-2016 09:44 PM
  14. Kelly Kearns's Avatar
    Since it seems target returns are handled by target and not att can a moderator make a target thread like the best buy and Sam's club thread?
    A moderator is making one now.

    http://forums.androidcentral.com/sam...ml#post5389223
    09-02-2016 09:47 PM
  15. Noeone415's Avatar
    So if I bought at Sam's club do i take it there or an AT&T store.....or through Samsung
    09-02-2016 10:01 PM
  16. andrewg13's Avatar
    Just visited my local ATT company store. Milpitas,Ca. Rep said they do not have any stock for exchanges. They don't know when they will come. They didn't know anything about ordering a replacement. I was told I can return for a full refund or exchange for another phone. One rep said to go through Samsung for an exchange. I got the feeling that they still don't know what is going on despite the text message that went out. I'll just wait it out as my N7 has been flawless. Knock on wood.
    09-02-2016 10:02 PM
  17. Kelly Kearns's Avatar
    Just visited my local ATT company store. Milpitas,Ca. Rep said they do not have any stock for exchanges. They don't know when they will come. They didn't know anything about ordering a replacement. I was told I can return for a full refund or exchange for another phone. One rep said to go through Samsung for an exchange. I got the feeling that they still don't know what is going on despite the text message that went out. I'll just wait it out as my N7 has been flawless. Knock on wood.
    The stock hasn't been delivered yet, they are building it now.

    Sounds like the manager needs to contact their district manager.
    09-02-2016 10:06 PM
  18. Kelly Kearns's Avatar
    So if I bought at Sam's club do i take it there or an AT&T store.....or through Samsung
    Sam's
    09-02-2016 10:07 PM
  19. TylerLV76's Avatar
    So if I bought at Sam's club do i take it there or an AT&T store.....or through Samsung
    Sams club
    Just visited my local ATT company store. Milpitas,Ca. Rep said they do not have any stock for exchanges. They don't know when they will come. They didn't know anything about ordering a replacement. I was told I can return for a full refund or exchange for another phone. One rep said to go through Samsung for an exchange. I got the feeling that they still don't know what is going on despite the text message that went out. I'll just wait it out as my N7 has been flawless. Knock on wood.
    Dont call Samsung. They told me to deal with my carrier that they arent taking any exchange requests directly.
    09-02-2016 10:08 PM
  20. mikeshauling's Avatar
    i have 2 blue 7s that are 3 days old , im waiting til they have replacements i think. If i decide to return and switch to new phones, i have a question about the accessories i have. I got the phones from att dot com but cases and screen protectors from best buy, will they refund the stuff from best buy ? The cases can be returned to best buy but the screen protectors cant since they have been installed.
    09-02-2016 10:09 PM
  21. TylerLV76's Avatar
    i have 2 blue 7s that are 3 days old , im waiting til they have replacements i think. If i decide to return and switch to new phones, i have a question about the accessories i have. I got the phones from att dot com but cases and screen protectors from best buy, will they refund the stuff from best buy ? The cases can be returned to best buy but the screen protectors cant since they have been installed.
    Best buy posted on their site they will return all accessories. The word all must include screen protectors. They can fight that but they will lose horribly if you stand your ground.
    mikeshauling likes this.
    09-02-2016 10:10 PM
  22. dstrauss's Avatar
    This just keeps getting worse and more frustrating. Spent 20 minutes in online chat with AT&T specialist - you can take your phone into your local corporate store if you bought it online (good part), but they may not have Note7 for some time. Worse yet, they want you to bring it in NOW because he said they had reported cases of phones "literally blowing up in hand" which I find incredulous. Will post chat as soon as I get my email transcript.
    09-02-2016 10:13 PM
  23. Kelly Kearns's Avatar
    This just keeps getting worse and more frustrating. Spent 20 minutes in online chat with AT&T specialist - you can take your phone into your local corporate store if you bought it online (good part), but they may not have Note7 for some time. Worse yet, they want you to bring it in NOW because he said they had reported cases of phones "literally blowing up in hand" which I find incredulous. Will post chat as soon as I get my email transcript.
    They actually have caught on fire and blown up while not charging.

    He isn't telling you what corporate AT&T is telling you.
    09-02-2016 10:14 PM
  24. sweetypie31's Avatar
    This just keeps getting worse and more frustrating. Spent 20 minutes in online chat with AT&T specialist - you can take your phone into your local corporate store if you bought it online (good part), but they may not have Note7 for some time. Worse yet, they want you to bring it in NOW because he said they had reported cases of phones "literally blowing up in hand" which I find incredulous. Will post chat as soon as I get my email transcript.
    They haven't gotten the new stock yet. I guess they are just trying to get all the old units in. If the wait may be too long for you then you have the option to get another type of phone.
    09-02-2016 10:18 PM
  25. dstrauss's Avatar
    Here's the transcript of my chat session with the AT&T tech advisor:

    Mxxxxx : We are doing exchanges under our Buyer's Remorse, even if yours has expired, and regardless of the condition of the phone.
    Mxxxxx : The standard restocking fee is waived as well.
    Dale : So I'll need to do a mail-in return? Or do I take it to my local store?
    Mxxxxx : No, you can return them to a corporate store as well.
    Dale : Do I have to return it before a replacement Note 7 is available, or will I be without a phone.
    Mxxxxx : It is recommended they be returned for another Samsung device now, since it is a huge safety concern. Once new note 7's become available, you can get one at that time. There currently is no information on when they may be re-released.
    Dale : My smartphone is essential to my law practice - I gave up my iPhone 6s Plus for the GN7, which I use constantly. There isn't another comparable device.
    Mxxxxx : I can understand that important need. But this recall is happening because phone have literally blown up in users hands. That is why the message you received came as a warning.
    Mxxxxx : Samsung is working with all service providers to get the issue corrected and the phone back out ASAP.
    Dale : OK - I'll contact my local corporate AT&T store tomorrow.
    Mxxxxx : We apologize for any inconvenience, but your safety is AT&T's and Samsung's primary consideration.
    Mxxxxx : Is there anything else I can assist you with today?
    Mxxxxx : Did you need the contact for your local store?
    Dale : Can I just bring it in and cancel everything - go back to iPhone? I visit my local store frequently.
    Mxxxxx : You can get anything you prefer. Your Installment is voided as well, so you can start new.
    09-02-2016 10:36 PM
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