AT&T Note 7 Recall Thread

[Samsmome]

We just switched from Verizon to AT&T because we have Directv and Uverse for home wifi. Gave up my unlimited data plan w/mobile hotspot on Verizon.
Anyway, is AT&T telling us we must bring in the Note 7, get a replacement and then swap that one for a new Note 7 when they are in stock or can we wait until they have new Note 7 in stock?
If we have to do 2 swaps that is a real inconvenience having to go to a store twice.
I'd just rather wait until the new Note 7's are in store.
I did turn off fast charging. Don't know if that helps, but kinda gives me a little piece of mind.

 

[simonduz]

This was interesting so I thought it worth mentioning. I just switched from Sprint to ATT on Friday(9/2) evening and from iOS back to Android.
I was in an ATT store around 6pm to look at the phones and the Note 7 was not on display. The rep at the store mentioned the recall.
At around 8pm I was on the phone with customer service adding my account details and when I was asked which phone I wanted. I told them I wanted the Note 7. The person I spoke with had not even heard of the recall and said the computer system was not showing any sort of recall for that phone. The order was placed for the phone and the transaction proceeded as normal. No red flags.
We'll see what the official email says when I get one to verify the purchase.
If it does get shipped my intention is to swap it for another Note 7.

 

[duke1231]

That's wired that I never got the text from ATT...

 

[geraldem]

So with BB you have no option of getting a phone today if you eventually want to stay with N7 when the new units are available. So I can get S7 Edge... Etc today. But when new N7s come in... I cannot exchange that for a new N7.

BUT. since I am on the next payment plan... I got notice and text from AT&T last night to come in asap and exchange. SO my question is.... Can I just deal with AT&T?

 

[Kristin Brown1]

I'm going to wait it out for a week then go in and talk to someone. My phone works perfectly and doesn't get hot while charging. I don't want to keep swapping phones km hoping AT&T will juts let me swap this one for a new one when it comes out.

 

[ehosey2]

I'm going to wait it out for a week then go in and talk to someone. My phone works perfectly and doesn't get hot while charging. I don't want to keep swapping phones km hoping AT&T will juts let me swap this one for a new one when it comes out.

I am thinking the same.

 

[sqa4life]

I got my AT&T N7 from bestbuy along with a free fit2/watch. I broke the watch within a week and trashed it. Now, wondering if I still can return the phone without return/repay the watch. Most likely no.

What if I keep the phone for now and (if) the battery exploded while waiting for a new N7, who will be responsible?

Just a thought.

 

[Strong_Genetics]

I got my AT&T N7 from bestbuy along with a free fit2/watch. I broke the watch within a week and trashed it. Now, wondering if I still can return the phone without return/repay the watch. Most likely no.

What if I keep the phone for now and (if) the battery exploded while waiting for a new N7, who will be responsible?

Just a thought.

If you keep the phone after being informed you will be responsible for anything that happens... Samsung did their job of informing and offering immediate options.... I am also not getting a temp and waiting on the note 7 to come back in stock... Good thing is this ordeal has scared away a lot of customers and we shouldn't have a problem finding them in stores or online

 

[sqa4life]

If you keep the phone after being informed you will be responsible for anything that happens... Samsung did their job of informing and offering immediate options.... I am also not getting a temp and waiting on the note 7 to come back in stock... Good thing is this ordeal has scared away a lot of customers and we shouldn't have a problem finding them in stores or online

I am keeping the phone because I no longer have the watch to return and I guess BB won't accept the return without the watch. Unless I pay for it.

 

[Kelly Kearns]

Re: AT&T Note 7 Recall Thread

I am keeping the phone because I no longer have the watch to return and I guess BB won't accept the return without the watch. Unless I pay for it.

Just do an exchange and yes Best Buy is allowing people to keep the gifts. All Best Buy stores aren't up to date on this. They just issued a statement late last night.

Seems from reading, AT&T will do your exchange. Problem solved.

 

[TylerLV76]

Re: AT&T Note 7 Recall Thread

I just turned mine in at at&t. They refunded the phone and reversed the upgrade. It doesnt affect my bogo and they will email me when they get a new batch in. The store manager says he'll call me directly when he gets one but we all know that never happens. They have no clue how long its going to take either. Also if you take a loaner phone and theres any damage what so ever they wont take it back when the notes come in so youll be stuck with whatever loaner you took. I chose to just use my Active until a new note is available.

 

[Kelly Kearns]

My question is....are the phones we replace it with have a new fixed battery? or is it just another in their current stock?

Of course it will have a corrected battery, otherwise this would be all for nothing.

 

[TylerLV76]

Re: AT&T Note 7 Recall Thread

I just turned mine in at at&t. They refunded the phone and reversed the upgrade. It doesnt affect my bogo and they will email me when they get a new batch in. The store manager says he'll call me directly when he gets one but we all know that never happens. They have no clue how long its going to take either. Also if you take a loaner phone and theres any damage what so ever they wont take it back when the notes come in so youll be stuck with whatever loaner you took. I chose to just use my Active until a new note is available.

To add to this, the guy next to me had a shattered Note 7 and they refunded his with no questions asked.

 

[Kelly Kearns]

Re: AT&T Note 7 Recall Thread

I just turned mine in at at&t. They refunded the phone and reversed the upgrade. It doesnt affect my bogo and they will email me when they get a new batch in. The store manager says he'll call me directly when he gets one but we all know that never happens. They have no clue how long its going to take either. Also if you take a loaner phone and theres any damage what so ever they wont take it back when the notes come in so youll be stuck with whatever loaner you took. I chose to just use my Active until a new note is available.

Samsung said two weeks, they started the new manufacturing this last week. T-Mobile also says two weeks, some possibly being available next week. Samsung online is also going to be shipping in the next week.

 

[TylerLV76]

I surely hope so. This Active feels so small now.

 

[Katrina White1]

Re: AT&T Note 7 Recall Thread

I just turned mine in at at&t. They refunded the phone and reversed the upgrade. It doesnt affect my bogo and they will email me when they get a new batch in. The store manager says he'll call me directly when he gets one but we all know that never happens. They have no clue how long its going to take either. Also if you take a loaner phone and theres any damage what so ever they wont take it back when the notes come in so youll be stuck with whatever loaner you took. I chose to just use my Active until a new note is available.

Were you on Next?

So for people who are on Next, are these the steps?
Return your Note.
They refund your down-payment and give a 25 account credit.
They cancel your Next plan.
You get contacted for new Note.

My question is if you choose a loaner, how is it added to your account?
And when your Note comes, you do the down-payment and Next plan all over again?

 

[TylerLV76]

Yes I was on next.
You only get a credit if you take a loaner. If you take a loaner they do it as a next upgrade then return that when the note comes in. To me the risk of a loaner is too high to deal with so I turned it down.

 

[Kelly Kearns]

I surely hope so. This Active feels so small now.

I just saw the new TMO time might be 2 to 4 weeks. I haven't checked that myself, but I wouldn't be surprised.

 

[ShiftTab]

Yes I was on next.
You only get a credit if you take a loaner. If you take a loaner they do it as a next upgrade then return that when the note comes in. To me the risk of a loaner is too high to deal with so I turned it down.

What would be some risks of a loaner?

 

[TylerLV76]

Scratches, dents, cracks etc. Any damage at all and they wont return it.