12-05-2016 12:00 PM
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  1. LdotAdot13's Avatar
    Hopefully we dont have to wait too long. Look at #5
    Attached Thumbnails Best Buy Note 7 Recall Thread-23532.jpg  
    09-11-2016 07:07 AM
  2. pirarre's Avatar
    Idk why they would say you have till September 30 to do one of the options they're offering. If that's the case, it makes me assume that they will definitely have enough Note 7's in stock to exchange. But in the event they don't, then what....? Are we just stuck...?
    09-11-2016 07:10 AM
  3. jsgiv's Avatar
    You must go to BBY in person to preorder your replacement! At least that is what I was told. They claim they cannot do this by phone. So more wasted time.

    After I got home I had 2 emails confirming my "order" & listed the price as $899.99!
    When I bought it it was $864.00 (Verizon)
    BBY actually advertised it for $849.99 but that was not necessarily true, depending on which carrier. In any event, I plan on paying exactly $0.00 for the replacement.
    I asked if they would transfer data & they said they are "not allowed" to do that?! They said there will be a Samsung Rep there & he will be able to do that. If I could have both old & new note 7s in my home, I could easily transfer everything using Samsung Smart Switch.
    Actually It was weird - BB called me to verify some of my information. Once that was done - I received 2 emails confirming my reservation. Was surprised as I had to return the device to ATT directly and got a loaner.

    Checked with ATT and they stated that I could get from BB (if I wanted to and they didn't have stock). However I would need to return the loaner before picking up at BB.

    Guess I have a few options to pickup a device now.
    09-11-2016 07:56 AM
  4. rushmore's Avatar
    Just left BB, and they put me on reservation list.

    Lady said they only got in 4 blue and 4 black for verizon. She also told me they can't do exchanges due to the Esn's are on hold from all carriers so they are unable to process them through their system. But we know that the CPSC is what's causing the block of the exchanges.

    Was about to trade it in for the s7e and a $150 gift card... Just can't do it.
    I went to BB and they said the only process is the email notification on their site. When you get an email response, "contact them" was the direction.
    09-11-2016 09:40 AM
  5. Serkle K's Avatar
    I went to BB and they said the only process is the email notification on their site. When you get an email response, "contact them" was the direction.
    Yup, pretty much the same info I got, after they tried to tell me it was supposed to shipped directly to my house. They only then said I would have to wait to get the notification by email, when I told them no one has my mailing address, so how are they supposed to know where to send it? Smh.

    In the grand scheme of things, while I was looking forward to having the note7, and it being my first Samsung and android device, I'm okay with not having invested all the time in trying to really customize it completely for my overall usages, and then have to send it back in and do the smart switch or whatever. As well as not having to pay for it on my CC when I'm not even able/supposed to use it.

    At this point I'd rather take my chances trying to get a replacement or having to repurchase after everyone else, than take my chances with a bad battery. My luck would be the bad battery.
    09-11-2016 10:20 AM
  6. naturecannon's Avatar
    Unreal!! Some got on a list, some got on a list and referred to att for a loaner and some just get put on an email list (like i was told amd can do myself on their site). BB is so F'ed up. Don't they have an email instructing employees updates every morning on various topics. I guess some are not reading the daily updates and memos. One big reason to never purchase a phone from BB again.

    It's like the b-otch at BB that refused my phone because broken screen, 2 days later they take it anyways because they are finally up to speed. Then my wife trades in her note 7 and they say they must have charger returned too, then that night after returning charger they put out a memo saying only phone return is required and only return the accessories you wish to.return.
    09-11-2016 03:23 PM
  7. Oj467's Avatar
    Can someone post the email they got from BB about getting on the replacement list in-store? Mine is on my work PC at the office right now and I don't really want to drag *** in there on a Sunday to retrieve it.
    09-11-2016 03:33 PM
  8. toy4x's Avatar
    This is the email I received from BB after getting on the list in store. I also put my name on the list on BB.Com. Lady asked if I want to stay with the blue or get something else.. I did pre order from the same store...

    Not sure why it say pre release date again... Not sure if she just brought up my order again or what?

    Devenchi likes this.
    09-11-2016 04:02 PM
  9. pirarre's Avatar
    I got my Sprint Model Note 7 from Best Buy. I called into Sprint to inquire about my BOGO credit.

    She asked when I was going to take care of my Note 7 Recall issue and I said when Best Buy get some phones in.

    She told me I don't have to go through Best Buy if I don't want to. She told me I can go through any Sprint Store. I asked her if she was sure and she said yes.

    She also said that I don't have to stay with the a Samsung phone. However if I do, I'd get the $25 bill credit.

    Still gonna wait it out some more though.

    Hopefully we start to get some replacement Note 7's this week.
    09-11-2016 04:11 PM
  10. Joe378's Avatar
    I returned my Note 7 to my nearest Best Buy today with no hassle and received a full refund. I am back to using my Note 4 in the meantime until I decide if I want a new a note 7 when they are released of the Motorola Droid Z Force.
    Serkle K likes this.
    09-11-2016 04:39 PM
  11. Daunting1's Avatar
    They added me to a list when I turned in my note 7 for the loaner s7. It was the one on the website I had already signed up for. My store had the new phones locked up waiting on cpsc approval. What worries me is they spent months approving hoverboard batteries. Government agencies usually aren't efficient.
    09-11-2016 05:39 PM
  12. Strong_Genetics's Avatar
    They added me to a list when I turned in my note 7 for the loaner s7. It was the one on the website I had already signed up for. My store had the new phones locked up waiting on cpsc approval. What worries me is they spent months approving hoverboard batteries. Government agencies usually aren't efficient.
    Hoverboard situation was quite different......They had to track down multiple companies and test all those variants ...Here it's just samsung and one type of battery manufactured at the same source.. Hopefully it's a lot faster cause everything will be laid out and they don't have to go on a wild goose chase with companies that don't wanna play ball and just trying to make a quick buck off the hover board craze...
    bbqdroid likes this.
    09-11-2016 06:01 PM
  13. Blues Fan's Avatar
    They added me to a list when I turned in my note 7 for the loaner s7. It was the one on the website I had already signed up for. My store had the new phones locked up waiting on cpsc approval. What worries me is they spent months approving hoverboard batteries. Government agencies usually aren't efficient.
    That's what I mean why I don't want to buy an Edge. Because it could be any day then I just waited time and money.
    09-11-2016 06:02 PM
  14. Devenchi's Avatar
    I just left BB, they just had me preorder and said they will call and email me in a couple of days. The sales rep said they changed the policy so much within a couple of days.
    09-11-2016 06:06 PM
  15. homer813's Avatar
    I chatted with the Verizon fulfillment company that handles the BOGO offer. They require both Note's to be active when it comes time to give you the BOGO credit. I asked them about the recall and they said that as long as I have documentation from Best Buy showing the exchange of my two recalled Notes for two new Notes (or another Samsung device on the BOGO offer) they can update my submission documents to reflect the new phones IMEI numbers. However, if I don't do give them documentation on the exchange or I sell or return the phones for a different model of phone (for example an iPhone), I would not get the BOGO gift-card.

    The BOGO and two $150 Best Buy gift-cards are the only reasons I haven't returned our two Note 7s yet
    Did I miss this deal somewhere? When I bought mine, it came with the choice of the watch or the 256 sd card. I don't recall a BOGO deal.

    I went to BB today and asked them what my options are. All he told me was that I could be placed on a reminder list for when the new ones get in. I asked him what happens if it blows up between now and then, and he said it would be fine. Never once mentioned anything about returning it for a refund, or getting a loaner. Gotta love the consistency.
    09-11-2016 06:08 PM
  16. dadsterflip's Avatar
    Hoverboard situation was quite different......They had to track down multiple companies and test all those variants ...Here it's just samsung and one type of battery manufactured at the same source.. Hopefully it's a lot faster cause everything will be laid out and they don't have to go on a wild goose chase with companies that don't wanna play ball and just trying to make a quick buck off the hover board craze...
    Yes but people rather rant anyways. Then compare apples and banana situation. I've already said the same thing but everybody loves that drama .
    09-11-2016 06:21 PM
  17. Daunting1's Avatar
    From what I found on the web If you incurr property damage because of the phone after the cpsc becomes officially involved Samsung might not be liable.

    My bb manager said I would probably be ok waiting but he would not officially tell me that. The loaner s7 gets hotter than the note I turned in.
    09-11-2016 06:28 PM
  18. naturecannon's Avatar
    After calling 6 stores I finally found one in my area that knew about the registration process (not the generic email one). I visited that store and praised the employee for reading his daily memos and keeping up with the times. It took me painless seconds to register, get on the list and choose my color. I also received documentation, it's basically a reserved pre-order replacement agreement.
    09-11-2016 06:51 PM
  19. michnow's Avatar
    I decided not to risk it, even though the risk is low and I went to BB to return the Note 7 for the S7 Edge. There was a Best Buy Mobile at the mall and they were great. Unfortunately, the procedure they had was to call AT&T to deal with the AT&T Next BS. The AT&T person they called was horrible, although she was a manager, she never heard about the Note recall and insisted a return without penalty was impossible. The Best Buy person called their AT&T rep directly and she took care of things. I am going to make it my life's purpose to ensure the AT&T manager who was arrogant and ignorant at the same time, get's dinged.

    I walked out with the S7 Edge, a BB credit of $150, and a coupon to get the Gear VR for free. It was messy, but the outcome was good.

    I think I am going to stick with the Edge. The S7 Edge has much better battery life for my use case. With the Note 7, it felt like I could see the battery life count down like a timer. I was always doing stuff like turning down the brightness, turning off WiFi and Bluetooth, etc. With the Edge 7, I am set and forget and last the whole day without needing a charge. I Don't know if my previous Note 7 was an outlier, but battery life for me was horrible.

    All in all, Best Buy and AT&T were great. In the process they were confused and incompetent... sending me back and fourth not knowing what to do. But at the end of the day, I walked away saving money, received the complementary Gear Fit2 Watch, a Gear VR, a $150 BB credit, and an $25 AT&T credit.
    09-11-2016 07:07 PM
  20. djarchow's Avatar
    Did I miss this deal somewhere? When I bought mine, it came with the choice of the watch or the 256 sd card. I don't recall a BOGO deal.

    .
    It wasn't well publicized. They had a similar BOGO on the other Galaxy phones too. The deal was you had to buy two Notes both of which had to be on a device payment plan and one of the them had to be a new line. Then after two billing cycles you would get a $672 gift card. Any new line also got a $200 best buy gift card. Both lines must stay on Verizon for at least 6 months. You also got the gear fit or SD card.

    We missed the $200 gift card but there was a couple days at the end of the BOGO promo where any upgrade or new Galaxy phone also got a $150 gift card. So we actually got the best deal with the BOGO and $300 in gift cards. Only bad thing was all the SD cards were gone and we had to get the Gear Fits.
    09-11-2016 07:11 PM
  21. triscuit22's Avatar
    To be clear, best buy is now handing out loaner phones?

    or are people exchanging their notes for s's?

    I went the weekend after the recall was announced and they said no loaner just the website for an email notification.
    09-11-2016 08:09 PM
  22. RobSteal's Avatar
    I decided not to risk it, even though the risk is low and I went to BB to return the Note 7 for the S7 Edge. There was a Best Buy Mobile at the mall and they were great. Unfortunately, the procedure they had was to call AT&T to deal with the AT&T Next BS. The AT&T person they called was horrible, although she was a manager, she never heard about the Note recall and insisted a return without penalty was impossible. The Best Buy person called their AT&T rep directly and she took care of things. I am going to make it my life's purpose to ensure the AT&T manager who was arrogant and ignorant at the same time, get's dinged.

    I walked out with the S7 Edge, a BB credit of $150, and a coupon to get the Gear VR for free. It was messy, but the outcome was good.

    I think I am going to stick with the Edge. The S7 Edge has much better battery life for my use case. With the Note 7, it felt like I could see the battery life count down like a timer. I was always doing stuff like turning down the brightness, turning off WiFi and Bluetooth, etc. With the Edge 7, I am set and forget and last the whole day without needing a charge. I Don't know if my previous Note 7 was an outlier, but battery life for me was horrible.

    All in all, Best Buy and AT&T were great. In the process they were confused and incompetent... sending me back and fourth not knowing what to do. But at the end of the day, I walked away saving money, received the complementary Gear Fit2 Watch, a Gear VR, a $150 BB credit, and an $25 AT&T credit.
    So you can opt for the s7 edge in the interim (with all the freebies), then when the Note 7 replacements are approved, exchange that for a Note 7 and not have to return the $150 GC & Gear VR?

    That doesn't seem right.
    09-11-2016 08:12 PM
  23. triscuit22's Avatar
    So you can opt for the s7 edge in the interim (with all the freebies), then when the Note 7 replacements are approved, exchange that for a Note 7 and not have to return the $150 GC & Gear VR?

    That doesn't seem right.
    I'd like to know too.
    09-11-2016 08:15 PM
  24. Daunting1's Avatar
    Got the loaner s7 Friday with the free offers. They did it as a new purchase but said I could switch back to Note 7 when available. I made it very clear I wanted my black note 7 back. Personally I am going to get my note 7 replacement before I use the free offers so there aren't any reasons to give me my note 7.
    09-11-2016 08:35 PM
  25. Clocks's Avatar
    Got the loaner s7 Friday with the free offers. They did it as a new purchase but said I could switch back to Note 7 when available. I made it very clear I wanted my black note 7 back. Personally I am going to get my note 7 replacement before I use the free offers so there aren't any reasons to give me my note 7.
    Hope you got more than the word of the employee who just got a commission on your s7 sale. Otherwise I'd plan on returning that s7 within 14 days whether the new notes are in or not.
    rushmore likes this.
    09-11-2016 08:41 PM
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