12-05-2016 12:00 PM
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  1. brau0303's Avatar
    I stopped in to my local BB on Sat, The Mobile guy checked and said they were hoping to get AT&T replacements in this week and that hopefully they would actually be in AT&T's system so they could use them. (They had some Verizon replacements they could not do anything with because they were not in their system)

    Cheers,
    BR
    09-12-2016 06:51 AM
  2. convert's Avatar
    I powered down my Note 7 last night and am using my Note 3 as a back up. I didn't want to power down, but at this point I am willing to even though I haven't seen any problems-I decided better safe than sorry. Even though I doubt my phone probably would be the one of the 2.5 million, since I do have a back-up phone, I decided it made sense for me to just go ahead and use my Note 3 but in the meantime I am holding on to my Note 7 until Best Buy can exchange it for the one with the new battery. I'm not returning my current one until the replacements are out.
    ggrr8t likes this.
    09-12-2016 08:21 AM
  3. mmsean's Avatar
    Just had a rep from Best Buy call me about my Sprint Note 7 which I called and asked to be on the pre-order list. He took my information and finally I got a reservation via email about 2 minutes ago. He said I was #2 on the list.
    09-12-2016 10:04 AM
  4. Ludatyk's Avatar
    Im going to catch fire!!!! Im not trading in my note 7 until BB says they have them available. Ive turned off fast charging and it's worked great from day 1. I'm going on a month now and my phone was made in korea. Only time my phone gets warm is when I crank the brightness
    I'm with you!

    As soon as I get notified of exchanges are available then I'll gladly do so. I've gone this long.. figured I should go the distance now!
    haganjeff and Blacktagangel like this.
    09-12-2016 10:12 AM
  5. ScottJ28's Avatar
    I have a very strong feeling that it will take quite a while before we get our replacements. Best Buy has no clue as to when the CPSC will give the green light for the replacements, so anything they say is only speculation. After reviewing the CPSC's guidelines, they will have to thoroughly inspect the "replacement" Note 7's before they can give the green light for them to be sold to the public. And I can promise you, this will be a thorough inspection and won't happen in a couple of weeks time. I hope I'm wrong on this one, but looking at their previous inspections, it can take months.
    09-12-2016 10:20 AM
  6. Ludatyk's Avatar
    I have a very strong feeling that it will take quite a while before we get our replacements. Best Buy has no clue as to when the CPSC will give the green light for the replacements, so anything they say is only speculation. After reviewing the CPSC's guidelines, they will have to thoroughly inspect the "replacement" Note 7's before they can give the green light for them to be sold to the public. And I can promise you, this will be a thorough inspection and won't happen in a couple of weeks time. I hope I'm wrong on this one, but looking at their previous inspections, it can take months.

    I'm sure it will be awhile now that CPSC is involved. But with a lot of stories coming out of batteries flaring up... I wouldn't be surprised of a mandatory recall and officially banning sales going forward.
    09-12-2016 10:27 AM
  7. geekstergrl's Avatar
    I just called, and she told me I had to do it in-store. Would have been nice of them to notify all of us via email of this detail. First and last phone I ever buy from Best Buy. Their communication skills are lacking.
    09-12-2016 11:20 AM
  8. dohlo's Avatar
    I'm holding onto mine until the replacements come in. I went in the day after the recall was announced and they told me as soon as they show up, then just bring it in and exchange it. I was advised to call and make sure they have AT&T models in the store ready to swap out before I head in to check and that they'll pull one aside when I call.

    Phone doesn't get warm, doesn't really have any issues at all except it randomly vibrates occasionally despite no notification? Not battery related, and I know I'm getting a new phone so it's not really a big deal for me.
    09-12-2016 11:23 AM
  9. KupKrazy's Avatar
    If someone ordered it online for store pickup, do they still go to the store? They're not going to have a in-store receipt. and go to any store?

    Anyway, I hope the CPSC realizes the longer their review takes, the longer some people will be holding onto the old Note 7s. I imagine the vast majority of folks are just holding onto the phone and waiting to exchange (though I have no stats to support that - just gut feeling).
    09-12-2016 11:30 AM
  10. pirarre's Avatar
    I'm holding onto mine until the replacements come in. I went in the day after the recall was announced and they told me as soon as they show up, then just bring it in and exchange it. I was advised to call and make sure they have AT&T models in the store ready to swap out before I head in to check and that they'll pull one aside when I call.

    Phone doesn't get warm, doesn't really have any issues at all except it randomly vibrates occasionally despite no notification? Not battery related, and I know I'm getting a new phone so it's not really a big deal for me.
    Best buy is giving us until Sept 30 to exchange. I don't know why they would put a timeframe on something like this. They set the Sept 30 date before the CPSC got involved. Since there's a great probability that this takes much longer, they should remove the sept 30 date.

    But I think what theyre hoping to happen is that people take advantage of the exchange program and get another Galaxy Device. That way they ..meaning best buy don't lose money on this. Furthermore, carriers is allowing customers to exchange for devices other than Samsung's. But I don't think that's the case with best buy. I believe they want you to exchange for another Galaxy device l.

    I'm holding out for as long as I can....
    If someone ordered it online for store pickup, do they still go to the store? They're not going to have a in-store receipt. and go to any store?

    Anyway, I hope the CPSC realizes the longer their review takes, the longer some people will be holding onto the old Note 7s. I imagine the vast majority of folks are just holding onto the phone and waiting to exchange (though I have no stats to support that - just gut feeling).
    09-12-2016 11:35 AM
  11. ScottJ28's Avatar
    But I think what theyre hoping to happen is that people take advantage of the exchange program and get another Galaxy Device. That way they ..meaning best buy don't lose money on this. Furthermore, carriers is allowing customers to exchange for devices other than Samsung's. But I don't think that's the case with best buy. I believe they want you to exchange for another Galaxy device l.
    Best Buy will let you switch for any device; iPhone, LG, another Samsung, they don't really care, as long as you are getting it from them. They will also issue you a full refund and you can buy whatever phone you choose.
    09-12-2016 11:58 AM
  12. archer75's Avatar
    Im going to catch fire!!!! Im not trading in my note 7 until BB says they have them available. Ive turned off fast charging and it's worked great from day 1. I'm going on a month now and my phone was made in korea. Only time my phone gets warm is when I crank the brightness
    Except there are phones that are catching fire even when not charging. Everything was fine until it suddenly wasn't.
    09-12-2016 12:32 PM
  13. ajbrad71's Avatar
    Went to my Best Buy and the Samsung guy didn't know anything. He put my email in there system and said I would be notified soon. His answer was, you probably know more than me. Can't be mad at his honesty
    09-12-2016 12:36 PM
  14. Daunting1's Avatar
    Went back to bb this morning & was able to pre-order (#1 on list for at&t). Different guy said they were all in Stock waiting on approval.
    09-12-2016 12:45 PM
  15. geekstergrl's Avatar
    I called 800 number, and was told I had to go to the store to be put on the list. Called the store, and was told they had replacement Note 7s (which I knew was false, so I didn't get my hopes up haha), then went to the store, and put in my pre-order. I wish that Best Buy would have communicated this process to customers. I haven't received one update since signing up for updates on their site. So far, my phone is OK, but that could change. Here's to hoping the feds don't tie up this process for a long time and make it worse than it already is. I love this phone--still!
    09-12-2016 12:49 PM
  16. rushmore's Avatar
    Funny, two local BB stores and a BB mobile store in a mall state to enter email address and that no store list exists, or direction in their point of sale for bulletins saying otherwise.
    09-12-2016 12:52 PM
  17. rushmore's Avatar
    I'm sure it will be awhile now that CPSC is involved. But with a lot of stories coming out of batteries flaring up... I wouldn't be surprised of a mandatory recall and officially banning sales going forward.
    The same stories being repeated and yet to be verified. War of the Worlds radio show- Note 7 style. Hysteria personified. Caution is good, but hysteria is just media news fodder.
    09-12-2016 12:54 PM
  18. naturecannon's Avatar
    I have a very strong feeling that it will take quite a while before we get our replacements. Best Buy has no clue as to when the CPSC will give the green light for the replacements, so anything they say is only speculation. After reviewing the CPSC's guidelines, they will have to thoroughly inspect the "replacement" Note 7's before they can give the green light for them to be sold to the public. And I can promise you, this will be a thorough inspection and won't happen in a couple of weeks time. I hope I'm wrong on this one, but looking at their previous inspections, it can take months.
    Too bad for the delay. Samsung was almost there and incidents are happening almost daily. I believe a 6 year old was the last victim and he was watching videos on the Note7 when it happened. I think cpsc involvement will only cause delay and more injuries and loss due to their delay.
    09-12-2016 01:01 PM
  19. homer813's Avatar
    But I think what theyre hoping to happen is that people take advantage of the exchange program and get another Galaxy Device. That way they ..meaning best buy don't lose money on this. Furthermore, carriers is allowing customers to exchange for devices other than Samsung's. But I don't think that's the case with best buy. I believe they want you to exchange for another Galaxy device l.

    I'm holding out for as long as I can....
    They'll let you exchange it for any device. I went in to talk to someone else today and he said that he has no idea when the new ones are coming in. I asked if I could just exchange it for an iPhone and he said that was fine too. Only problem is the iPhone 7 Plus isn't available for pre-order at their store because they're on back order. Either way it looks like I'm waiting until early October at the latest. I love the customizability of the Note and the pen, but Samsung is starting to convince me to switch to iOS.
    09-12-2016 01:06 PM
  20. larry1014's Avatar
    Just came from Best buy and finally let me reserve 2 Note 7's and paperwork to go with it. Will send email when ready. I am just going to sit and wait. Still use our phones since August 19th. I am not worrying about Sept 30th deadline, They have to exchange them past that if they don't have the phones. Guy had no idea when they will be here.Best Buy Note 7 Recall Thread-best-buy-exchange-note-7-1-edited_.jpg
    09-12-2016 01:41 PM
  21. dadsterflip's Avatar
    Just came from Best buy and finally let me reserve 2 Note 7's and paperwork to go with it. Will send email when ready. I am just going to sit and wait. Still use our phones since August 19th. I am not worrying about Sept 30th deadline, They have to exchange them past that if they don't have the phones. Guy had no idea when they will be here.Click image for larger version. 

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    Got mine a few days back. So will see I guess.
    09-12-2016 02:09 PM
  22. ctk4949's Avatar
    Geez I was at Worst Buy yesterday and asked if I could reserve one and they said no. Grrrrrrrrrrrrrrrrrrr
    09-12-2016 02:11 PM
  23. dadsterflip's Avatar
    Geez I was at Worst Buy yesterday and asked if I could reserve one and they said no. Grrrrrrrrrrrrrrrrrrr
    Sad thing is. I have two bb and had to drive an hour to get the order since both don't know swat.
    09-12-2016 02:20 PM
  24. Daunting1's Avatar
    Friday there wasn't a list locally, today there was.
    I have had 4 different employees tell me they were already in store pending approval. I never actually saw them though.

    Seems like they could just test a random sampling of them then release them. The longer they wait the worse it will be if people are holding on to them.
    09-12-2016 02:20 PM
  25. ctk4949's Avatar
    Sad thing is. I have two bb and had to drive an hour to get the order since both don't know swat.
    Well thanks for the pic, ill stop by today and show them your picture to prove that their is a way to reserve it.
    09-12-2016 02:26 PM
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