12-05-2016 12:00 PM
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  1. stronggeek's Avatar
    I always sell my note when I get a new one so I had to settle for an 64g Iphone 6 loaner from a girl friend (I originally talked her into getting the Note 7) until the new version is released. She loves the Note 7 so much she said there's no way she'll ever take hers back and use and iphone! She's willing to take that risk and wait it out.

    Now the thought crossed my mind to keep mine as well, then I start thinking I'm not going to burn up for a phone, especially after Samsung, Best buy, Verizon and the safety regulators say "Power down NOW", "STOP using it!". So nope! I'm thinking it'd be my fault if something happened after all those warnings! I'm not burning the house down over a phone. Overreacting? Maybe. This is definitely the best phone I've owned so I'll catch the new one when it's released.

    I paid full pop for mine back in August, but now I'm due for an early upgrade so I figure I'll return to Best Buy or Verizon and use the upgrade method instead for when the new version of the note 7 is released. I get to shop around (as in checking out google's new phones & whatever). I get to keep the 256 card & the 150.00 gift card (I already used it anyway). They let me keep the usb-c charger adapters and all the rest of the extras in the box as well.

    I manually backed up my internal storage to my sd card and pc and used Samsung Smart Switch back the rest to the card and then used the android/ios Swich app to get my stuff over to ios. I use verizon messaging so that was easy.

    Best Buy gave me absolutely no problem, but did mention that mine was the easiest return they did because I was not on contract. She was also surprised that I had another phone on the line that the note 7 was previously on already. I didn't wipe it until I was there just in case so I did it then. And who knows? Best buy and/or Verizon may sell it for less or offer up more goodies since there were issues with first batch to entice us to purchase again!

    Anyway peace of mind is worth a lot to me.
    09-12-2016 11:03 PM
  2. stronggeek's Avatar
    Thanks for @pehmeh78 for directing me this BB forum. I was able to find out on record if I am able to return the Note7 if anything is missing. If anyone has any doubts to the process.. they can reference this.

    Attachment 239258
    Took this with me just in case.
    Thanks!
    09-12-2016 11:05 PM
  3. richegreen's Avatar
    I preordered and received the Note 7 from Best Buy. Today I attempted to return it to the Best Buy at 1880 Broadway, New York, NY 10023 and the sales associate REFUSED to let me return or exchange it at all because I no longer have the box it came in. He said without the box and charger, I would have to keep the phone. I asked him what I was expected to do and he said "just keep using it".

    Samsung and Sprint have both sent me emails and texts telling me to power down and return the phone. Best Buy is essentially telling me that they want NO PART in this recall and that I should just keep using this product which is known to be unsafe. Am I going to have to return with a lawyer in order to get some proper service?

    I swear, after the hassle of just getting the phone in the first place (being left alone for 45 minutes while they tried to process the pre-order) and the treatment I am continuing to receive, I will never buy so much as a pack of AA batteries from a Best Buy ever again.
    09-12-2016 11:13 PM
  4. MzKoKoNY's Avatar
    Hey All,

    Just wanted to share my positive experience with Best Buy. I pre-ordered on bestbuy.com the first dayof pre-orders and chose to have the phone shipped to my house. My carrier is AT&T and I have the blue coral phone.

    When news of the recall came I was immediately alerted by AT&T, Samsung, and Best Buy. I decided that I would keep my note until the replacement notes came in. My phone has been running with zero issues, doesn't get hot, and had no desire to take anything but the phone I had. Let's face it, asking to take anything other than a note 7 is like telling someone with a BMW to take a Honda. Nope, lol. Some may say, I'm taking a chance, and well i'm not worried. I'm using my phone the way I have been since day one. Case went on day one. Still using fast charging (gasp, lol), using Samsung and non-Samsung chords, and wall chargers (gasp), and because i like living on the edge, I even charge overnight (roars from the crowd, omg, she's doing WHATTT, lol). Now because the recall was the first of its kind and I knew it would take a while for things to be sorted out, I did not rush to do anything. Instead I decided to wait until everything gets sorted out and then I would inquire about the exchange.

    I'm in the NYC area (Bronx), and as stated in the best buy recall info, any exchanges had to be handled in store. Lucky for me there's a best buy up the block from my house. I went into the Mt. Vernon store where the staff there were extremely pleasant and helpful. I simply explained that I presently have the Note 7, I ordered online. I did sign up to be notified but I wanted to come in the store and find out what is the procedure you're implemented regarding the exchange program. She asked if I signed up online and I told her yes, but I wanted to know if there was anything additional I can do because I want the same phone in the same color once it comes in. I asked if there was a list in store that I needed to be put on the ensure I would get the same phone. She proceeded to get another girl that was more knowledgeable. And funny enough, she too had the same phone in the same color, and she said I aint giving up my note without a new note to replace it with, so we're in the same boat...lol. The other girl was like i keep telling her to exchange it and we both looked at her like you don't understand like we understand and we all laughed.

    Anywho, she told me that she can place a replacement order in the system, so that I can be assured I would get the same phone reserved for me. Music to my ears. She asked for my name and phone number, my information came up in the system, she asked what color i wanted, i told her blue coral. My receipt came out. She told me I wouldn't be charged for anything. Best Buy will email me when the phones are in, which would be soon (crossing fingers, but we know how this can go...lol), and when it comes in, to come in and swap. And that was it. She asked me if I wanted a loaner, I said nope, lol. She said I understand cuz I didn't want one edda, lol. While I was waiting for my print out there were others there in the same boat, and one girl seemed clueless, had a cracked screen, was inquiring about repairs, so I jumped in and told her, don't pay to repair anything, there's a recall, just hold on to the phone and swap it, or if you don't feel secure, then you can return it or get something in it's place, they will take your phone as is, and you're lucky you get a new phone due to the recall (her screen was jacked UPPPPP lol). And once the new phone comes in, put a screen protector on it. The sales girl said there are none, and of course i had to let her know about her options, but just don't get glass until they sort it all out. You can get one on amazon...lol. I apologized for being all in the bidness like i work here. They laughed and said it's cool, you probably know wayyyy more than we do.

    The sales girl came back with my printed receipt which states Preorder Agreement, which says thanks for reserving your order with the info of the replacement device on it. It even gives info on how to back up the phone to transfer which I didn't need cuz i already backed up files on my SD Card, used Samsung Smart Switch backed up to my SD card for the rest of it, and to my home computer just to be one the safe side. Everything else I have linked through Google and text msgs on the ATT cloud, so that my transfer would be seamless.

    All in all, the process took about 10 minutes. It went so quick even the guy at the door said you wasn't playing, you're done quick. I said yep, I came, I achieved, and i conquered. And we laughed. And i was all smiles as I left. By time i got to my car, Best Buy had emailed me my order. And now, all i can do is wait.

    Was just extremely happy all went smooth, cuz i've been reading some of yall horror stories and sweet jesus...lol.
    Ludatyk and dcooper830 like this.
    09-13-2016 12:22 AM
  5. MzKoKoNY's Avatar
    double post
    09-13-2016 01:27 AM
  6. Serkle K's Avatar
    I preordered and received the Note 7 from Best Buy. Today I attempted to return it to the Best Buy at 1880 Broadway, New York, NY 10023 and the sales associate REFUSED to let me return or exchange it at all because I no longer have the box it came in. He said without the box and charger, I would have to keep the phone. I asked him what I was expected to do and he said "just keep using it".

    Samsung and Sprint have both sent me emails and texts telling me to power down and return the phone. Best Buy is essentially telling me that they want NO PART in this recall and that I should just keep using this product which is known to be unsafe. Am I going to have to return with a lawyer in order to get some proper service?

    I swear, after the hassle of just getting the phone in the first place (being left alone for 45 minutes while they tried to process the pre-order) and the treatment I am continuing to receive, I will never buy so much as a pack of AA batteries from a Best Buy ever again.
    You need to go back with a printed copy of the message that Best Buy sent you. They state (at least in the email I received) that you don't need to have the box as long as you have your receipt, and even then if you don't have that, they can look it up, that they will take it back.
    09-13-2016 03:57 AM
  7. Julie von Schweets's Avatar
    How are people getting VR Headsets from this? Are they getting the S7 Edge as a loaner and getting them with that?
    09-13-2016 08:07 AM
  8. ctk4949's Avatar
    Product Recalls - Best Buy

    Still not showing on Worst Buy website as a recall. Terrible!!
    09-13-2016 08:36 AM
  9. dadsterflip's Avatar
    How are people getting VR Headsets from this? Are they getting the S7 Edge as a loaner and getting them with that?
    Pretty much. Thinking about doing the same. If nothing happens this week.
    09-13-2016 09:27 AM
  10. pehmeh78's Avatar
    Success! It took over an hour with 2 extremely capable people at Best Buy, but I got the full refund on my phone and my upgrade was reversed through verizon. I'm back to my LG G3 and will buy a new phone via Verizon when the new Note 7's are released.
    09-13-2016 09:30 AM
  11. NCTRNL2's Avatar
    Delete
    09-13-2016 10:35 AM
  12. NCTRNL2's Avatar
    Product Recalls - Best Buy

    Still not showing on Worst Buy website as a recall. Terrible!!
    Possibly because it's still not a formal recall? It's still just a voluntary exchange program.
    geekstergrl likes this.
    09-13-2016 10:35 AM
  13. cardboard60's Avatar
    Possibly because it's still not a formal recall? It's still just a voluntary exchange program.
    Well when the CPSC got involved did that not put a kink in it going past just a exchange program?
    09-13-2016 10:48 AM
  14. ScottJ28's Avatar
    Well when the CPSC got involved did that not put a kink in it going past just a exchange program?
    Well, it's not listed on the CPSC.gov site either. I think the CPSC was contacted via Samsung, but I don't think that the CPSC is officially "involved". What they are doing is recommending that people with Note 7's shut them down, but they haven't made anything mandatory. It looks like only "official recalls from the CPSC" are listed on the CPSC.gov site.
    09-13-2016 10:55 AM
  15. Gary02468's Avatar
    Well, it's not listed on the CPSC.gov site either. I think the CPSC was contacted via Samsung, but I don't think that the CPSC is officially "involved". What they are doing is recommending that people with Note 7's shut them down, but they haven't made anything mandatory. It looks like only "official recalls from the CPSC" are listed on the CPSC.gov site.
    The CPSC's only statement on the matter so far says they're working on a recall, but it hasn't happened yet:
    Press Statement from the U.S. Consumer Product Safety Commission Regarding the Samsung Galaxy Note7 | CPSC.gov
    09-13-2016 10:56 AM
  16. smooth4lyfe's Avatar
    I seriously hate BB Mobile man
    Is this true?
    So I go to exchange my phone for a new one, and they tell me they can't exchange it because they can't do replacements. So If I get the Galaxy Edge, I'm am pretty much stuck with that phone if the 14 day return policy expires, and who knows when Samsung will send out the phones

    And I can't return it to AT&T because I bought the phone from Best Buy....so I am pretty much stuck with a ticking time bomb until replacements come out
    09-13-2016 11:20 AM
  17. jsgiv's Avatar
    I seriously hate BB Mobile man
    Is this true?
    So I go to exchange my phone for a new one, and they tell me they can't exchange it because they can't do replacements. So If I get the Galaxy Edge, I'm am pretty much stuck with that phone if the 14 day return policy expires, and who knows when Samsung will send out the phones

    And I can't return it to AT&T because I bought the phone from Best Buy....so I am pretty much stuck with a ticking time bomb until replacements come out
    ATT will accept the phone irregardless of where u bought it. I know this because I originally bought mine at BB and returned to ATT (Corp store)
    09-13-2016 11:34 AM
  18. smooth4lyfe's Avatar
    ATT will accept the phone irregardless of where u bought it. I know this because I originally bought mine at BB and returned to ATT (Corp store)
    I want to AT&T and they told me they could not accept it because I bought it from Best Buy...was I told the wrong information?
    09-13-2016 11:35 AM
  19. cardboard60's Avatar
    I seriously hate BB Mobile man
    Is this true?
    So I go to exchange my phone for a new one, and they tell me they can't exchange it because they can't do replacements. So If I get the Galaxy Edge, I'm am pretty much stuck with that phone if the 14 day return policy expires, and who knows when Samsung will send out the phones

    And I can't return it to AT&T because I bought the phone from Best Buy....so I am pretty much stuck with a ticking time bomb until replacements come out
    You can return it to At&T.
    I posted about 4 times a letter from At&T that they sent to me. And I bought my phone from Best Buy.
    I also sent a list you can get on that was sent to me from Best Buy .
    The only ticking that is going on is in your head with you worrying.
    09-13-2016 11:49 AM
  20. smooth4lyfe's Avatar
    You can return it to At&T.
    I posted about 4 times a letter from At&T that they sent to me. And I bought my phone from Best Buy.
    I also sent a list you can get on that was sent to me from Best Buy .
    The only ticking that is going on is in your head with you worrying.
    Idk why AT&T told me I can't return it to them then...I'm gonna try another AT&T
    and no I'm not actually worried my phone will explode...I was just exaggerating lol
    09-13-2016 11:59 AM
  21. cardboard60's Avatar
    Idk why AT&T told me I can't return it to them then...I'm gonna try another AT&T
    and no I'm not actually worried my phone will explode...I was just exaggerating lol
    AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://www.att.com/esupport/article...less/KM1122948
    09-13-2016 12:06 PM
  22. Babb19766's Avatar
    I have tried returning to at&t several times at different locations. Each attempt I was told I had to go back to best buy. So while some folks are having success going thru at&t this is apparently not a widespread at&t corporate policy. I even called Samsung who got at&t on the phone only for the at&t rep telling me to take phone back to best buy. Everything about this recall is jacked up.
    09-13-2016 12:07 PM
  23. cardboard60's Avatar
    I would hope you are going to a CORPORATE at&t store and bot a retailer at&t store also
    09-13-2016 12:08 PM
  24. cardboard60's Avatar
    I have tried returning to at&t several times at different locations. Each attempt I was told I had to go back to best buy. So while some folks are having success going thru at&t this is apparently not a widespread at&t corporate policy. I even called Samsung who got at&t on the phone only for the at&t rep telling me to take phone back to best buy. Everything about this recall is jacked up.
    Again

    AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://www.att.com/esupport/article...less/KM1122948
    09-13-2016 12:09 PM
  25. smooth4lyfe's Avatar
    Again

    AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://www.att.com/esupport/article...less/KM1122948
    Yeah I got that message too, but I was still told they couldn't do it
    I need to find a corporate AT&T store around me

    PS
    Samsung contacted Best Buy for me and gave them my information and explained things to them so Ill have to call BB tomorrow so they can tell me how to exchange my phone....BB Mobile seems to be clueless about things atleast the one in my area
    09-13-2016 12:12 PM
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