12-05-2016 12:00 PM
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  1. mmsean's Avatar
    Best buy has their feet dug deep in the sand, they are refusing to give me an edge or another device Samsung listed in the bulletin , then not allowing me to return listed interim devices when note 7 does arrives. Its all in the bulletin and Samsung's goal is to do whatever possible to get note 7 phones out of our homes to prevent risk of fire.

    Read the bulletin carefully http://news.samsung.com/us/2016
    where does it say that they owe you a loaner device is I don't read it anywhere
    GiantJay likes this.
    09-02-2016 10:06 PM
  2. dec3ption's Avatar
    Any idea how long this is good for? I will be out of the country until the 23rd and the last thing I want is to come back and hear "sorry you missed the exchange window by 1 day" or some crap.
    09-02-2016 10:11 PM
  3. Kelly Kearns's Avatar
    It us a safety recall. Shouldn't be a time frame.
    09-02-2016 10:12 PM
  4. jrsharp70's Avatar
    just got off the phone with best buy. They told me that I could wait 6-8 weeks and swap it out when they get the replacement note 7 or come in and get a refund without any penalty. However that offer is only till this weekend and that might change once they hear from corporate. WTH? I might just replace for an iphone 6s plus (my experience with iphone is always get the "s") LOL.
    Looks like I'll have a replacement in 6 weeks. Thank you.
    09-02-2016 10:23 PM
  5. geraldem's Avatar
    I knew I should have not bought from Best Buy. Never again!
    Shawn0813 and Serkle K like this.
    09-02-2016 10:26 PM
  6. jrsharp70's Avatar
    AT&T Free Msg: Samsung has announced that current Galaxy Note7 devices may have a potential battery issue and are investigating the issue for potential safety concerns. Please return your device and any Note7 accessories for an exchange as soon as possible. You can get more details at https://www.att.com/esupport/article...less/KM1122948

    Bought my phone at Best Buy.
    Like the Samsung reps there
    Like all the helpni get there..
    And I don't have to wait for the extras

    I will not return my Note 7 for a Buy back. Nor credit.
    I will wait for the new notes to come in.
    Not getting rid of my Note just because 35 phones out of millions has had a problem.

    I've been told thebphoned has a 1 yr mfg warranty on it.
    Sweet baby Jesus... The voice of reason.
    GiantJay likes this.
    09-02-2016 10:28 PM
  7. naturecannon's Avatar
    where does it say that they owe you a loaner device is I don't read it anywhere
    https://www.att.com/esupport/article...ess/KM11229480

    Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

    Customers Will Also Be Able To Exchange That Interim Device For A New Note7 In The Future. That process will be shared as soon as it is available.
    mmsean likes this.
    09-02-2016 10:28 PM
  8. djarchow's Avatar
    I wonder how this will impact the Note 7 Buy One Get One deal through Verizon and Best Buy. I know that others have said that the company Verizon handles these BOGO offers actually checks the IMEI number of your phones to be sure they are still active before sending your rebate to make sure you haven't sent in the paperwork and then returned the phone. My son and I got Note 7's last weekend because of the BOGO offer.
    09-02-2016 10:29 PM
  9. geraldem's Avatar
    https://www.att.com/esupport/article...ess/KM11229480

    Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

    Customers Will Also Be Able To Exchange That Interim Device For A New Note7 In The Future. That process will be shared as soon as it is available.
    Doest BB have to offer what Samsung described?
    09-02-2016 10:30 PM
  10. yoshi351's Avatar
    Best Buy is really ticking me off. Got the phone on launch date. Go in to a best buy store and told them I wanted to return the device because of recall. They said nope because its "out of the 14 date return period" which ended yesterday. I never had a problem with returning something to best buy. They should of told me the return period started day on the 19th. Called customer service and they told me because of the recall I have 30 days now. Now to try again tomorrow and see.
    09-02-2016 10:33 PM
  11. mmsean's Avatar
    https://www.att.com/esupport/article...ess/KM11229480

    Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

    Customers Will Also Be Able To Exchange That Interim Device For A New Note7 In The Future. That process will be shared as soon as it is available.
    So you're posting something from AT&T site when you bought it from best buy that doesn't make sense
    09-02-2016 10:54 PM
  12. Golfdriver97's Avatar
    Anyone that purchased the Note 7 on launch day(August 19th) have any luck with returning it to Best Buy?

    Just curious, I know statistically speaking I am most likely fine, but part of me want to return it and just wait, but Best Buy is doing nothing. Just wondering if anyone else is having better luck.
    If it were me, I would go through the recall/return process. 'An ounce of prevention is worth a pound of cure'.
    Serkle K likes this.
    09-02-2016 11:03 PM
  13. Serkle K's Avatar
    I still have until the 9th under my purchase window to return it. Hopefully they will have some in stock by then so that I can walk out with one in hand.
    09-02-2016 11:12 PM
  14. jrsharp70's Avatar
    I wonder how this will impact the Note 7 Buy One Get One deal through Verizon and Best Buy. I know that others have said that the company Verizon handles these BOGO offers actually checks the IMEI number of your phones to be sure they are still active before sending your rebate to make sure you haven't sent in the paperwork and then returned the phone. My son and I got Note 7's last weekend because of the BOGO offer.
    Note 7 had a BOGO deal?!?!

    Edit: I see it was AT&T only...
    09-02-2016 11:13 PM
  15. mmsean's Avatar
    Here are the official statements. Depending on where you buy them varies. Not all retailers have to abide by what AT&T retails stores do.

    Samsung official statement

    Ridgefield Park, N.J. – September 2, 2016 – Samsung Electronics America, Inc. today announced the immediate availability of the U.S. Product Exchange Program for Galaxy Note7 owners. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.

    While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.

    “Samsung is taking a proactive approach to address customer needs around the Note7,” said Tim Baxter, president of Samsung Electronics America. “We are encouraging customers to exchange their Note7 by taking advantage of our Product Exchange Program. The safety and satisfaction of our customers is Samsung’s top priority.”

    The U.S. Product Exchange Program will offer consumers the following choices:

    1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
    2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

    As a gesture of appreciation, consumers will receive a $25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

    Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.

    AT&T official statement

    How to exchange Samsung Note7

    Samsung has notified us that they have identified a battery issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, a new Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device.

    Customers will also be able to exchange that interim device for a new Note7 in the future. That process will be shared as soon as it is available.

    This is BestBuy:
    Galaxy Note7 Exchange Program Information

    We have stopped selling the Samsung Note7. You can visit a Best Buy store to return or exchange your device, without a restocking fee. You will have the option to replace it with a new Note7 when they become available.

    If you have already purchased a Samsung Note7 from Best Buy and do not feel comfortable using it, you have a few options:
    1.Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
    2.Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
    3.Return your Note7 and receive a full refund.

    As a gesture of appreciation, you will receive a $25 bill credit from your carrier when choosing a Galaxy S7 family device or the Galaxy Note7 within the exchange program. Bill credit could take 2 to 3 billing cycles before appearing on your statement.

    Sprint official statement
    Sprint Update on Samsung Galaxy Note 7 Exchange

    Earlier today Samsung discontinued sales of the Galaxy Note 7 device globally following isolated battery cell issues. As a result, Sprint announced it was immediately suspending sales of the Note 7.

    Sprint is working closely with Samsung and will be participating in its U.S. Product Exchange Program for Galaxy Note 7 users to ensure we quickly address the needs of customers who already have purchased the device.

    Sprint Note 7 customers have three options:
    1.Customers can replace their current Galaxy Note 7 with a new one when stock becomes available.
    2.Customers also have the choice of immediately exchanging their device for a Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
    3.Sprint will allow customers to exchange their Note 7 for any Sprint device and will reimburse any price differences and waive any restocking and shipping fees.

    Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.

    As a gesture of appreciation, Samsung is offering customers a $25 gift card at Sprint retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

    The link to the latest communication from Samsung can be found at Samsung U.S. Newsroom| Latest News, press resources, inspiring stories about Samsung Electronics America - Samsung Newsroom and customers can reach Samsung directly by calling 1-800-SAMSUNG.
    KupKrazy likes this.
    09-02-2016 11:14 PM
  16. pirarre's Avatar
    Best Buy is really ticking me off. Got the phone on launch date. Go in to a best buy store and told them I wanted to return the device because of recall. They said nope because its "out of the 14 date return period" which ended yesterday. I never had a problem with returning something to best buy. They should of told me the return period started day on the 19th. Called customer service and they told me because of the recall I have 30 days now. Now to try again tomorrow and see.
    People is on here complaining on when the 14 day return period starts. The link the other poster posted in regards to Best Buy Note 7 Exchange states that the 14 day return policy do not matter in this case. For the record, yes the original 14 day return / exchange period does start the day you purchase the device.

    If anyone has issues, just show the Best Buy Employee the link.

    Furthermore, it takes time for all this information to hit all the stores etc. Its not like the workers have like magical pagers that pages them alerting them of situations like this.
    09-02-2016 11:20 PM
  17. pirarre's Avatar
    My question in regards to the best buy process...is if you opt to exchange it, can you only exchange it for a S7, S7 Edge and Note 7?
    09-02-2016 11:23 PM
  18. Super Dave426's Avatar
    A good place to complain is Samsung's Facebook and Twitter page. Things can escalate quick. Best Buy's page too. Public embarrassment works wonders.
    Serkle K and Shawn0813 like this.
    09-02-2016 11:56 PM
  19. SarahGN's Avatar
    My question in regards to the best buy process...is if you opt to exchange it, can you only exchange it for a S7, S7 Edge and Note 7?
    If you are within the 14 day return period, they can do a return and repurchase for any device you want. But if it is for any device other than an S7 or S7 Edge or the Note 7's, you pay the restocking fee.

    If you exchange for an S7/S7E/Note7, you don't pay the restocking fee and have until 9/30/16 to do the exchange.

    Obviously you can only exchange for a Note7 once they get the fixed Note7's in.
    pirarre likes this.
    09-03-2016 12:37 AM
  20. pirarre's Avatar
    A good place to complain is Samsung's Facebook and Twitter page. Things can escalate quick. Best Buy's page too. Public embarrassment works wonders.
    Why would you complain on best buy twitter page? How's the recall their fault?

    And why would you complain to Samsung as well? They are taking the initiative and doing what they can to fix the situation as fast as they can. Recalls happen for a lot of items, unfortunately its our Note 7's.
    09-03-2016 01:12 AM
  21. toy4x's Avatar
    Are they going to stock the coral blue? I'm not returning mine to get a black or silver. Might be a little bit harder for an exchange.
    09-03-2016 01:13 AM
  22. ScottRx82's Avatar
    Galaxy Note7 Information - Best Buy

    I think this sounds pretty fair
    Idelgado782 likes this.
    09-03-2016 06:45 AM
  23. tinybfk's Avatar
    If you are within the 14 day return period, they can do a return and repurchase for any device you want. But if it is for any device other than an S7 or S7 Edge or the Note 7's, you pay the restocking fee. If you exchange for an S7/S7E/Note7, you don't pay the restocking fee and have until 9/30/16 to do the exchange.

    Obviously you can only exchange for a Note7 once they get the fixed Note7's in.
    It says on the link they are waiving the restocking fee I thought. Even after the 14 day return window.
    pirarre likes this.
    09-03-2016 07:26 AM
  24. geraldem's Avatar
    So with BB you have no option of getting a phone today if you eventually want to stay with N7 when the new units are available. So I can get S7 Edge... Etc today. But when new N7s come in... I cannot exchange that for a new N7.

    BUT. since I am on the next payment plan... I got notice and text from AT&T last night to come in asap and exchange. SO my question is.... Can I just deal with AT&T?
    09-03-2016 07:36 AM
  25. trucksmoveamerica#AC's Avatar
    If I were you best buy note 7 buyers, I would take the phone back while you're able to. The way best buy is, I would imagine the recall will be nothing but a pain. Once best buy gets your money it's hard to get it back from them. That's why I didn't get phone from the, I had my free gift 2 weeks after I got my phone
    09-03-2016 08:05 AM
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