12-05-2016 12:00 PM
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  1. rushmore's Avatar
    I think some might misunderstand the premise of an official CPSC recall. We probably do not want there to be an official recall by the CPSC. That would probably mean they do not agree with Samsung's findings and process to contain and manage. An official recall would make this longer. A voluntary recall (as is now) would mean in theory the CPSC agrees with Samsung's efforts to contain, correct and provide replacements and the "S" labeled ones are acceptable.

    Still, this has not been normal so you never know.
    09-15-2016 08:14 AM
  2. jsgiv's Avatar
    I got the same "We are getting them soon and will be able to exchange it" from Best Buy.
    They also offered to re-activate my old phone, while letting me hold on to the Note. Which I might do because it is a far better option than getting a loaner or "downgrading" to an S7 or Edge.

    But before I make any decisions, is it 100% verified that all of the explosions or fires have happened while charging? There's no chance of it exploding in my pocket right?
    No.. it's not verified that it *only* happens while charging. That's why CSPC and Samsung have issued statements to power down the phone and stop using it.

    I do agree that the media is now latching on to any story out there that might possibly be a Note 7.

    They're also not doing due diligence and verifying the facts before posting that it truly is the Note 7...

    The headline feed this morning on ABC GMA was that there was actual video of someone's N7 blowing up... Yet when they got to the story, it changed to a "Samsung phone" - no specifics on what version, etc., and then they noted a couple of unconfirmed reports of S7 battery impacts. The typical "make a mountain out of a molehill" approach...

    This one story is a prime example why I doubt anything I see from the media anymore.....
    09-15-2016 08:18 AM
  3. Christopher Gilliam's Avatar
    I think some might misunderstand the premise of an official CPSC recall. We probably do not want there to be an official recall by the CPSC. That would probably mean they do not agree with Samsung's findings and process to contain and manage. An official recall would make this longer. A voluntary recall (as is now) would mean in theory the CPSC agrees with Samsung's efforts to contain and provide replacements and the "S" labeled ones are acceptable.
    True if it becomes and Official CPSC recall that would most likely push back replacement phone comig out till October possibly November or worse case the Note 7 being canceld till next year. Which is probably why Samsung is working with them instead of going thru them officially
    09-15-2016 08:23 AM
  4. Kansatsusha's Avatar
    Take this how you like but I just came off the chat from Sprint for certain concern and the agent I was talking to mention but not officially announce that "the brand have confirm the new device and it will be available after 3-4 days only." So keep an eye on your mobile service provider and samsung for any news on the Note7
    09-15-2016 08:31 AM
  5. LdotAdot13's Avatar
    Take this how you like but I just came off the chat from Sprint for certain concern and the agent I was talking to mention but not officially announce that "the brand have confirm the new device and it will be available after 3-4 days only." So keep an eye on your mobile service provider and samsung for any news on the Note7
    That lines up with the reported September 19/20th release rumors
    09-15-2016 08:42 AM
  6. homer813's Avatar
    Have you already returned it? I enjoy the Note7 as well... but I already know that the resell value will be low.
    I haven't been able to. I am as soon as the iPhone is available. Best Buy employees aren't exactly going out of their way to stay up to date about their own store's return policy on these phones.

    The press needs to be held accountable for whast they say and do.
    And how it throws panic in people.
    I see the press ruin people over things that was never true. But they got to have things on tv to keep the public at large and make billions.
    Of course they need to be held accountable, but who is going to do that? At the end of the day, the stigma alone has devalued this phone. I like it a lot and would keep it. But it's just my opinion already that I don't see the value of the phone at it's current full retail price.
    09-15-2016 08:45 AM
  7. dadsterflip's Avatar
    I think some might misunderstand the premise of an official CPSC recall. We probably do not want there to be an official recall by the CPSC. That would probably mean they do not agree with Samsung's findings and process to contain and manage. An official recall would make this longer. A voluntary recall (as is now) would mean in theory the CPSC agrees with Samsung's efforts to contain, correct and provide replacements and the "S" labeled ones are acceptable.

    Still, this has not been normal so you never know.
    Makes sense as to why they haven't said much.
    09-15-2016 09:08 AM
  8. Bbarbie's Avatar
    Yeah hope this fiasco clears soon and replacements are available. I am reading more and more people have kept their phone because they do love it which is further more reason for replacements to be expedited. On a different note I loved the sview and the LED cover also on the note 7.
    09-15-2016 09:32 AM
  9. Bbarbie's Avatar
    According to Samsung, the number of shipped phones reached almost 2.5 million before the recall. Those who are waiting for a replacement must know that starting Sept. 19, Note 7s with new batteries will land in stores and service centers.
    Taken from link below, hope this holds true for us also.
    https://www.google.com/amp/www.techt...android-att-us
    09-15-2016 09:39 AM
  10. mmsean's Avatar
    Due to the negative press Note7 has had. Anyone in the market looking to buy one 2nd hand will think twice that's what I'm referring to.

    Granted Samsung will replace the defective models with non defective models but still won't erase the notion from folks that the Note7 has a potential to have bad batteries.
    For those of us who held out for a brand new recalled device we'll get more money because there will be less devices available. And even if you didn't have the "recalled" device, if it hasn't blown up in 2 years when people want to sell, it's probably not going to happen
    09-15-2016 09:55 AM
  11. cardboard60's Avatar
    Yeah hope this fiasco clears soon and replacements are available. I am reading more and more people have kept their phone because they do love it which is further more reason for replacements to be expedited. On a different note I loved the sview and the LED cover also on the note 7.
    Wonder how well the LED cover will work in my back pocket
    09-15-2016 09:58 AM
  12. Bbarbie's Avatar
    It was quite sleek and had smooth finish but the sview one I felt was a bit thinner and smoother.
    09-15-2016 10:04 AM
  13. cardboard60's Avatar
    I haven't been able to. I am as soon as the iPhone is available. Best Buy employees aren't exactly going out of their way to stay up to date about their own store's return policy on these phones.



    Of course they need to be held accountable, but who is going to do that? At the end of the day, the stigma alone has devalued this phone. I like it a lot and would keep it. But it's just my opinion already that I don't see the value of the phone at it's current full retail price.
    If I try to sell my phone. And a Buyer tries to give me a hard time. Saying it had a bad battery, or its not a safe phone, trying to get me to lower the price.
    I will sTop all communications with them.
    Next.
    There will be somebody else that will be interested in it.
    09-15-2016 10:05 AM
  14. tomcat777's Avatar
    Hope the LED case is better than the one on the s7 edge. Samsung has replaced 3 for me. Love my note7!!
    09-15-2016 10:22 AM
  15. Bbarbie's Avatar
    So I am following another forum on android central and people are stating that a 3rd party does the testing for cspc. Hope that is not true and hope devices come before that begins :/. On a different note I spoke to Samsung 1800 number guy who said the devices will be approved in 7 to 10 business days from Monday of this week. At this point idk what to believe so I shall observe this situation till end of next week and decide on moving on or not. Love this phone but for now it's sitting on my desk turned off and yes the LED case worker perfect on my note 7
    09-15-2016 11:19 AM
  16. KupKrazy's Avatar
    I'm staying with the Note 7 as my primary phone. TBH I never really considered resale value when I buy a phone since it was always more important to me that it did what I wanted. Also, I don't really resell my phones anyway with the exception of a good deal on a tradein - but I don't typically sell them in the open market.
    09-15-2016 11:22 AM
  17. Bbarbie's Avatar
    https://www.google.com/amp/s/www.was...android-att-us

    What is going on samsung?? Either people are trying to jump on the explosion bandwagon or there is something legit goofed up here with Samsung. I have had samsung phone since s3 till note 7 and never found issues besides my s6 edge gets hot that's it.. so I still feel this is all bs ..these phones worked just fine and maybe very very few unlucky ones causing explosion :/? Idk
    rushmore likes this.
    09-15-2016 11:25 AM
  18. dadsterflip's Avatar
    https://www.google.com/amp/s/www.was...android-att-us

    What is going on samsung?? Either people are trying to jump on the explosion bandwagon or there is something legit goofed up here with Samsung. I have had samsung phone since s3 till note 7 and never found issues besides my s6 edge gets hot that's it.. so I still feel this is all bs ..these phones worked just fine and maybe very very few unlucky ones causing explosion :/? Idk
    Pretty Much jump on the bandwagon. Nobody gave two **** about that s7 back in march or may lol same thing like how an iPhone caught fire mid air flight. Its whatever hot news is out there getting the fast click bait. Just more hits equal more money. Like an article grabbed a burned truck pic and made a story that it was Samsung's phone and made tons of click bait but the picture is from a collision accident lol. People will do whatever to get more hits and just happened to be Samsung .
    09-15-2016 11:41 AM
  19. Voxelflinger's Avatar
    No.. it's not verified that it *only* happens while charging. That's why CSPC and Samsung have issued statements to power down the phone and stop using it.

    I do agree that the media is now latching on to any story out there that might possibly be a Note 7.

    They're also not doing due diligence and verifying the facts before posting that it truly is the Note 7...

    The headline feed this morning on ABC GMA was that there was actual video of someone's N7 blowing up... Yet when they got to the story, it changed to a "Samsung phone" - no specifics on what version, etc., and then they noted a couple of unconfirmed reports of S7 battery impacts. The typical "make a mountain out of a molehill" approach...

    This one story is a prime example why I doubt anything I see from the media anymore.....
    I am surprised no one has faulted Obama, Hillary or Trump for the Note 7 issue.
    09-15-2016 11:51 AM
  20. Ca_lvn's Avatar
    I am surprised no one has faulted Obama, Hillary or Trump for the Note 7 issue.
    Dude this hole recall got me away from that, you just had to go there.
    Serkle K and rushmore like this.
    09-15-2016 11:54 AM
  21. Bbarbie's Avatar
    I have to agree with you on this. Ugh poor samsung I love their phones !!!
    09-15-2016 12:36 PM
  22. rushmore's Avatar
    So I am following another forum on android central and people are stating that a 3rd party does the testing for cspc. Hope that is not true and hope devices come before that begins :/. On a different note I spoke to Samsung 1800 number guy who said the devices will be approved in 7 to 10 business days from Monday of this week. At this point idk what to believe so I shall observe this situation till end of next week and decide on moving on or not. Love this phone but for now it's sitting on my desk turned off and yes the LED case worker perfect on my note 7
    Yep and if their findings conflict with Samsung and their ability to contain, identify and correct- official CPSC recall.

    This should also mean the N7s retailers have boxed up with the S are no good to the CPSC either. All bets off then on the fate of the Note 7. Ironic, since typing this on it.

    Wish the V20 was out now. BIG HUGE opportunity miss by LG.
    09-15-2016 12:38 PM
  23. 777Uplift's Avatar
    Looks like best buy changed their recall page. It no longer says you can replace your existing note 7 with a new note 7.

    These are the options now

    1. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.

    2. Return your Note7 and receive a full refund.
    09-15-2016 12:49 PM
  24. dadsterflip's Avatar
    Yep and if their findings conflict with Samsung and their ability to contain, identify and correct- official CPSC recall.

    This should also mean the N7s retailers have boxed up with the S are no good to the CPSC either. All bets off then on the fate of the Note 7. Ironic, since typing this on it.

    Wish the V20 was out now. BIG HUGE opportunity miss by LG.
    That I agree about the v20. I was tempted to move back to lg but they missed that mark big time.
    09-15-2016 12:51 PM
  25. Bbarbie's Avatar
    On top of the page you will see it says this, so the option to exchange for new note 7 is still there.


    GALAXY NOTE7 EXCHANGE PROGRAM INFORMATION
    We have stopped selling the Samsung Note7 due to a battery issue. Our primary goal is your safety, and we ask that you power down your device, and visit a Best Buy store for a return or exchange without a restocking fee. You will have the option to replace it with a new Note7 when they become available.
    larry1014 likes this.
    09-15-2016 12:51 PM
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