12-05-2016 12:00 PM
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  1. Bbarbie's Avatar
    I will call best buy tomorrow again to see 3e latest status lol lol. If anyone gets replacement note this weekend please share experience
    09-15-2016 10:23 PM
  2. convert's Avatar
    I walked in to BB today just to see if there was an update. This was after work and before the 6:30 PM ET email update we all have now gotten from Samsung. (my particular time stamp happened to be 6:30 Eastern time). Well I did not see it until after I had already walked into BB and done my exchange, but no harm no foul. The reps told me that they had pretty much just been informed that it seemed all owners' devices were going to be deactivated so that people can return or can exchange or do the S7/E loaner and be put on a pre-order for the replacement N7. So I returned my N7 and walked out with a loaner S7E. Got a $100 BB gift card along with the VR Gear promo too. So not too shabby a deal. They put the N7 box in my bag of all things and the charger outlet plug of the N7 and I would have been allowed to keep other things too-I should have kept the cable now that I think about it. I opted for the loaner because I had no idea what the ETA for the N7 was, but if this email is correct, it looks like possible 9/21 maybe? Then I got home a couple hours later and here I see this email. The email we all got does now allow you to put in your IMEI if you still have your N7 and because I have the box from my former one, I did enter it in, and of course it showed up as a recall unit.
    I've set up the S7E in the meantime-even if just for a several days. Now I've only been using it a couple hours but it seems to be a really nice phone so I'm happy to have it in the interim.
    09-15-2016 10:47 PM
  3. tjubb's Avatar
    Do we need to return these phones to the exact BB from where we purchased or can we go to any BB location?
    09-15-2016 11:09 PM
  4. mmsean's Avatar
    I walked in to BB today just to see if there was an update. This was after work and before the 6:30 PM ET email update we all have now gotten from Samsung. (my particular time stamp happened to be 6:30 Eastern time). Well I did not see it until after I had already walked into BB and done my exchange, but no harm no foul. The reps told me that they had pretty much just been informed that it seemed all owners' devices were going to be deactivated so that people can return or can exchange or do the S7/E loaner and be put on a pre-order for the replacement N7. So I returned my N7 and walked out with a loaner S7E. Got a $100 BB gift card along with the VR Gear promo too. So not too shabby a deal. They put the N7 box in my bag of all things and the charger outlet plug of the N7 and I would have been allowed to keep other things too-I should have kept the cable now that I think about it. I opted for the loaner because I had no idea what the ETA for the N7 was, but if this email is correct, it looks like possible 9/21 maybe? Then I got home a couple hours later and here I see this email. The email we all got does now allow you to put in your IMEI if you still have your N7 and because I have the box from my former one, I did enter it in, and of course it showed up as a recall unit.
    I've set up the S7E in the meantime-even if just for a several days. Now I've only been using it a couple hours but it seems to be a really nice phone so I'm happy to have it in the interim.
    So how did you get a $100.00 BB Gift card and VR Gear promo if this is a loaner??
    09-15-2016 11:13 PM
  5. smooth4lyfe's Avatar
    Do we need to return these phones to the exact BB from where we purchased or can we go to any BB location?
    I was told by a BB rep that it could be any BB
    tjubb likes this.
    09-16-2016 12:34 AM
  6. Daunting1's Avatar
    They ring it up as a new activation you can return in 14 days. I got a $150 card & the free vr offer.
    09-16-2016 01:29 AM
  7. Blues Fan's Avatar
    The pre order for the Note 7 was a mess with BEst Buy, I can only imagine how this replacement program will go with them!
    09-16-2016 01:49 AM
  8. Serkle K's Avatar
    No way not tomorrow its Iphone day around the world. Will wait till Sunday morning when they open.
    I think I'm going to wait it out too, but I'll give them the benefit of the doubt, and try on Monday evening on my way home from work.
    09-16-2016 04:18 AM
  9. sndtubes's Avatar
    I think I'm going to wait it out too, but I'll give them the benefit of the doubt, and try on Monday evening on my way home from work.
    I wonder if you have to give back the gift card when you turn the s7 back in. They normally make you do that when you return something
    09-16-2016 06:00 AM
  10. vferrari's Avatar
    Well I exchanged my Note 7 in for a S7 Edge and when the new Note 7's come in I'll trade it back in. I'm on Sprint and BestBuy Forum CS rep helped me with the deal. I didn't return any accessories except the phone and S-pen, should have kept my S-Pen. Can't wait til the new one comes out!
    Not a good idea, I am hearing reports the S pens are exploding now also.
    ggrr8t likes this.
    09-16-2016 06:57 AM
  11. buzzy3970's Avatar
    Not a good idea, I am hearing reports the S pens are exploding now also.
    ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚
    09-16-2016 06:57 AM
  12. vferrari's Avatar
    ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚
    Yeah, the jokes practically write themselves with this debacle.
    buzzy3970 likes this.
    09-16-2016 06:59 AM
  13. mmsean's Avatar
    They ring it up as a new activation you can return in 14 days. I got a $150 card & the free vr offer.
    But don't you have to return all of that whenever you return the phone
    ggrr8t likes this.
    09-16-2016 07:09 AM
  14. Bbarbie's Avatar
    I know right, during initial preorder I had to fight with customer service and because they had goofed up on their end even after debiting the money from me. I really hope this time they don't mess this up. I won't be surprised if they do :/.. so I will keep calling my local stores just to play safe.
    09-16-2016 07:18 AM
  15. whaddupdoe's Avatar
    But don't you have to return all of that whenever you return the phone
    This is what I want to know as well
    ggrr8t likes this.
    09-16-2016 07:30 AM
  16. convert's Avatar
    So how did you get a $100.00 BB Gift card and VR Gear promo if this is a loaner??
    They handed it to me. I didn't ask. It was given me and I was like, really? They said yes, due to the hassle. So I was like, okay then!
    09-16-2016 07:33 AM
  17. convert's Avatar
    Do we need to return these phones to the exact BB from where we purchased or can we go to any BB location?
    I went to a different store this time and it was no problem doing the return there. I'm having the new N7 shipped to this location this time too.
    09-16-2016 07:36 AM
  18. mmsean's Avatar
    They handed it to me. I didn't ask. It was given me and I was like, really? They said yes, due to the hassle. So I was like, okay then!
    I think that's part of her promotion and if you return it you have to return their promotional items in the gift card or will deduct the gift card
    ggrr8t likes this.
    09-16-2016 08:36 AM
  19. Mykl's Avatar
    I know the announcement said 9/21, but (with replacement Note 7s having arrived in some stores... reportedly) -- has anyone exchanged for a replacement phone after CPSC gave their okay on 9/15?
    09-16-2016 09:24 AM
  20. Serkle K's Avatar
    So with some people already having returned for a refund, and the fact that this has already been a display of inconsistency, who is going back to Best Buy to re-purchase the Note7?

    If you still have the device, then you'll probably already be going back. I returned mine about a week ago, and I plan on going back to Best Buy to get it again. Going to try on Monday, even though the published statements say the 21st.
    mmsean likes this.
    09-16-2016 09:28 AM
  21. Ludatyk's Avatar
    I know the announcement said 9/21, but (with replacement Note 7s having arrived in some stores... reportedly) -- has anyone exchanged for a replacement phone after CPSC gave their okay on 9/15?
    I haven't. And to be honest. I think it will take at least 48 hours for it to trickle down to every store.

    Only yesterday the news was announced. Hopefully by tomorrow we will get a better understanding.
    Serkle K likes this.
    09-16-2016 09:34 AM
  22. dadsterflip's Avatar
    I just hope the email we get is not 2 days later like always. Lol.
    09-16-2016 09:46 AM
  23. Ludatyk's Avatar
    I returned mine about a week ago, and I plan on going back to Best Buy to get it again. Going to try on Monday, even though the published statements say the 21st.
    Well, the wording states "by" the 21st... And there's no word on when Samsung will resume selling the Note7.

    As of now... There plans is to replace the defective models by the 21st. Once that is done... I assume that they will announce when the Note7 will be back on shelves.

    The CPSC announced a official recall with no approval of when Samsung is free to sell the Note7 again.
    09-16-2016 09:46 AM
  24. jsgiv's Avatar
    I know the announcement said 9/21, but (with replacement Note 7s having arrived in some stores... reportedly) -- has anyone exchanged for a replacement phone after CPSC gave their okay on 9/15?
    Nope - not yet - I've checked with BB (where I have one reserved) as well as my local ATT corp stores... none of them have them in stock yet.

    ATT stores have the ability to see what's on their upcoming delivery for each store. All stores have noted to me that they don't have any deliveries of Note 7's scheduled (yet). My guess is that they will trickle in either Monday/Tuesday...

    I wouldn't be surprised if stores are asked to hold on exchanges until it's confirmed that majority of stores have them in stock and readily available. That way all the locations will be well prepped to handle the immediate rush/influx of those ready to exchange. Otherwise - we'd hear (and probably will still anyway via the media) that Samsung isn't meeting the demand to quickly replace the devices as originally detailed in their press release.
    09-16-2016 09:47 AM
  25. Bbarbie's Avatar
    Ya I spoke to 3 best buy stores just now. 1 store was aware of the preorder part but not the 21st date but he said we have a good relationship with Samsung so then we should have them by 21st.. he can't tell when exactly as they are not in inventory. The other 2 stores were totally clueless lol.
    09-16-2016 09:48 AM
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