homer813
Well-known member
When I went into our local best buy with my email to pre-order a replacement, the people in the mobile area had no idea what was going on and I had to show them posts from here on the forum getting pre-orders for new phones. They started looking in their systems and found a communication from corporate that spelled out the pre-order process as well as other details. None of them had seem this memo.
My nephew manages a couple of best buy stores (four hours from me). I told him about what had happened and he said that all the employees are supposed to keep up on the communications from corporate and their department supervisor is supposed to make sure they do or distribute the information to them. it is pretty clear, that is not happening consistently.
The funny thing is, I think it shows pretty clearly that it IS consistent. They're all doing what they were trained to do.