12-05-2016 12:00 PM
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  1. brothamoveson's Avatar
    Received my Note 7 AT&T replacement today from pre-order with no problems at all, and they told me to keep everything that came with the phone including the S-Pen.
    09-20-2016 12:17 PM
  2. Killahhops's Avatar
    What email is everyone receiving to come pick up the phone?
    09-20-2016 12:25 PM
  3. MzKoKoNY's Avatar
    No, but that BB I did the reserve didn't really understand the procedure. Had to call some AT&T representative.

    They was under the impression I'm doing some type of upgrade. The BB told me that my reserve will be waiting for me whenever my account is current. I plan on hitting up the BB Forum, but if it's this much of a hassle... I'm leaning toward just returning it for a refund.

    I don't like taking too many trips to BB and having to wait for them to figure it out.
    And that's where my exchange went horribly wrong. We was moving until she processed it as a return. Without doing anything to the upgrade status the phone kept ringing up as a new device. When no its not.

    They're treating your exchange as new upgrade which technically yes they can't do til your account is current. It was my situation when I went to pre-order. I have two lines on my phone and the bill was due. The bill had to be paid before they could process the upgrade. I had my money but the other party did not. And AT&T wouldn't let me do the upgrade until it was settled.

    But in your case the phone is already on the account. The phone is deemed not safe per Samsung's orders. Had that not been the case you wouldn't be here. Swap the old device and put the new one in its place. Granted this is a never done before event but they're not outlining clear instructions per each scenario.

    Unfortunately there's gonna be a lot of issues until they streamline the process.
    09-20-2016 12:31 PM
  4. Ludatyk's Avatar
    Unfortunately there's gonna be a lot of issues until they streamline the process.
    And because of these issues. I plan on doing a return.

    I enjoyed my experience with the Note7, but I'm uncertain with how Samsung plans on dealing with it going forward. Even the resell value won't be as compelling.

    I'm out. It's disappointing.
    09-20-2016 12:38 PM
  5. cardboard60's Avatar
    Well my Wife got involved.
    She is in the corporate world. She called At&t and got the payment reversed. So we will be back on the next plan.
    Best Buy had problems seeing it on their computer looking at At&t stuff , even with a email from At&t showing the case number where it was done.
    I spent 2 hours there today, after 3 hrs yesterday.
    But I got my new Note 7.
    Kept the Stylus from the old note 7. They was asking for it.
    Got the adapters out of the box also.
    Phone is doing updates.
    Serkle K likes this.
    09-20-2016 12:42 PM
  6. toy4x's Avatar
    In front of the BB employees now exchanging. Policy is to let you keep everything. Whole process took about 25 minutes. I already backed up everything on my computer with smart switch.

    Becoming happy!
    09-20-2016 12:51 PM
  7. rushmore's Avatar
    I went into BB at lunch and they had a black Verizon N7 to exchange. The staff were efficient and nice. Smart Switch though was a disaster since I have 400 apps (40GB). One hour waste of time, so ended up unticking a lot of apps since it would take hours, and backed up on the SD card before leaving. Restoring now at work.

    I also did the new firmware update and have a green battery icon. I think it looks cute with material black theme.
    09-20-2016 01:10 PM
  8. Bbarbie's Avatar
    I can understand your frustration i would be so mad too. I think here the issue is carrier and best buy not allowing you even exchange. Samsung isn't at fault from what i see in this case.. bummer. Did you get a manager and then call Samsung so they can compel them to swap it ??
    09-20-2016 01:12 PM
  9. Bbarbie's Avatar
    For those who now have the replacement note 7, how confident do you feel that your device is safe ? ( I understand all lithium batteries can explode at some point given circumstances).... Also especially when 2 exploded in China (although Samsung said that's an external heat source causing it)..
    09-20-2016 01:30 PM
  10. cardboard60's Avatar
    For those who now have the replacement note 7, how confident do you feel that your device is safe ? ( I understand all lithium batteries can explode at some point given circumstances).... Also especially when 2 exploded in China (although Samsung said that's an external heat source causing it)..
    As I posted yesterday.

    When I was at At&t talking to one of the Tech's that replaces the motherboards, Screens and does everything to the phones.

    He said the problem with the note 7, now listen to this.
    People are stopping at SERVICE STATIONS and places that sells cheap charging cords.
    Now remember the Note 7 has a USB type C connector.
    This type "C" connector allows for a faster charge and more electricity.
    But the cheap charging cords does not control how much electricity that comes in to the phone.
    So it allows the phones to over heat when they are charging.
    He Highly suggested to Stay with Samsung Chargers.
    And very good DC chargers to go in your car ALSO.

    This is the key to remember when using things with your phones he said
    DO NOT BUY CHEAP CHARGING CORDS OR CHEAP CHARGERS.
    TRY TO STAY WITH SAMSUNG STUFF.

    GOOD LUCK !
    Serkle K and Bbarbie like this.
    09-20-2016 01:41 PM
  11. Serkle K's Avatar
    As I posted yesterday.

    When I was at At&t talking to one of the Tech's that replaces the motherboards, Screens and does everything to the phones.

    He said the problem with the note 7, now listen to this.
    People are stopping at SERVICE STATIONS and places that sells cheap charging cords.
    Now remember the Note 7 has a USB type C connector.
    This type "C" connector allows for a faster charge and more electricity.
    But the cheap charging cords does not control how much electricity that comes in to the phone.
    So it allows the phones to over heat when they are charging.
    He Highly suggested to Stay with Samsung Chargers.
    And very good DC chargers to go in your car ALSO.

    This is the key to remember when using things with your phones he said
    DO NOT BUY CHEAP CHARGING CORDS OR CHEAP CHARGERS.
    TRY TO STAY WITH SAMSUNG STUFF.

    GOOD LUCK !
    Luckily for me, I still have 2 cases I bought from amazon. So when I did my return of everything, I returned the accessory bundle too. This time around, I picked up 2 wireless charging pads, instead of 1 last time and 1 case. 2 cases at home. 2 wireless fast chargers, and a screen protector (which I have to go back and ask them to replace/fix cause they did a pretty craptastic job putting it on.
    09-20-2016 01:50 PM
  12. Bbarbie's Avatar
    Great information thank you. What if I am traveling and I have anker portable battery and use it with the samsung usb C cord to charge?
    09-20-2016 01:51 PM
  13. Killahhops's Avatar
    Great information thank you. What if I am traveling and I have anker portable battery and use it with the samsung usb C cord to charge?
    I used mine all week in Seattle while at a conference and I had no issues (Pre-recall unit). So I'm guessing that the "fixed" ones should be ok.
    Bbarbie likes this.
    09-20-2016 02:00 PM
  14. Bbarbie's Avatar
    Dumb questions, does wireless charging pad work while phone has a case on? Does wireless charger need to plugged in to the wall or only while charging the pad?
    09-20-2016 02:15 PM
  15. LdotAdot13's Avatar
    Just got my email to pick up my replacement. Verizon version. In Valparaiso, In.
    tbears99 likes this.
    09-20-2016 02:21 PM
  16. rushmore's Avatar
    While I was getting my N7 exchanged for a replacement N7 today tat BB, here were people that did not even buy theirs from BB trying to get exchanges. One was a guy with a Tmo N7 he bought from Tmo. The BB guy explained they could not do it since have no originating record in their POS for non BB purchases.

    The guy said Tmo was not indicating when they would get replacements, but seems should be this week as others in US.
    09-20-2016 02:22 PM
  17. Bbarbie's Avatar
    I am glad I got mine even though it meant being stuck in traffic and paying taxes because the other stores don't have att blue in the area yet.
    09-20-2016 02:28 PM
  18. smooth4lyfe's Avatar
    For those that still have not gotten theirs, you do not have to sit and wait for the email to go pick up the phone. Just call different Best Buys in your area, because Best Buys are starting to get them. If one has them you can just go in to get it replaced.
    Bbarbie likes this.
    09-20-2016 03:05 PM
  19. rushmore's Avatar
    For those that still have not gotten theirs, you do not have to sit and wait for the email to go pick up the phone. Just call different Best Buys in your area, because Best Buys are starting to get them. If one has them you can just go in to get it replaced.
    That is what I did. No email sent yet, since they just got them in.
    Bbarbie and smooth4lyfe like this.
    09-20-2016 03:06 PM
  20. Larcen26's Avatar
    As I posted yesterday.
    This is the key to remember when using things with your phones he said
    DO NOT BUY CHEAP CHARGING CORDS OR CHEAP CHARGERS.
    TRY TO STAY WITH SAMSUNG STUFF.

    GOOD LUCK !
    What about Belkin or other companies?
    09-20-2016 03:17 PM
  21. geekstergrl's Avatar
    was the title of your email "Your order will be ready for pickup on ..."?
    Yes, it stated it would be ready for pickup on the 19th.
    09-20-2016 03:43 PM
  22. geekstergrl's Avatar
    Picked mine up today. Took 2 hours, as staff had not been trained on the process. Luckily, I got a smart rep that wouldn't give up until she figured it out.
    Bbarbie likes this.
    09-20-2016 03:50 PM
  23. edubb256's Avatar
    Well, went to BB. I have a past due account... unable to do the exchange until the account is current.

    My family split payments for the bill... so I gotta wait until one of my family members come with her portion.

    Very disappointing... i don't understand why it can't be a simple scan one in and scan the other out type of situation.
    That is absolutely ridiculous! This is a CPSC mandatory recall; they have to exchange it. I can see them suspending your phone service, but not refusing a mandatory recall. I would get the name of store manager and report them to the CPSC.
    Bbarbie likes this.
    09-20-2016 03:57 PM
  24. Larcen26's Avatar
    So people who have received their new phones...

    Do you have this whole "Green Battery" thing I am seeing around?
    09-20-2016 03:59 PM
  25. toy4x's Avatar
    That is absolutely ridiculous! This is a CPSC mandatory recall; they have to exchange it. I can see them suspending your phone service, but not refusing a mandatory recall. I would get the name of store manager and report them to the CPSC.
    There is an update that is being pushed out that updates the icon to green. I got my update immediately.
    09-20-2016 04:13 PM
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