12-05-2016 12:00 PM
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  1. NCTRNL2's Avatar
    Well considering AT&T is honoring returns, I would think some concession would be made for anyone with an AT&T phone regardless of where they purchased it. Of course...I am assuming that common sense will play into this...which sadly it won't.
    10-10-2016 08:54 AM
  2. cardboard60's Avatar
    On the phones catching on fire
    All the notes they have showed
    Non of them was in a case.
    So has these notes been dropped.
    And that is the problem

    I'm on my 2nd note 7.
    Haven't had a problem wirh either one.
    10-10-2016 09:00 AM
  3. bpe4's Avatar
    On the phones catching on fire
    All the notes they have showed
    Non of them was in a case.
    So has these notes been dropped.
    And that is the problem

    I'm on my 2nd note 7.
    Haven't had a problem wirh either one.
    I'm sure every burned/exploded phone user has said that prior to the incident 'they never had a problem with it'. I'm not sure why so many people are willing to play the lottery concerning personal/public property damage or family safety? Luckily I'm within the 14 day Best Buy return policy. It's going back today at lunch. Like everyone, I'm saddened. The phone 'appeared' to be the perfect phone.
    10-10-2016 09:09 AM
  4. whaddupdoe's Avatar
    On the phones catching on fire
    All the notes they have showed
    Non of them was in a case.
    So has these notes been dropped.
    And that is the problem

    I'm on my 2nd note 7.
    Haven't had a problem wirh either one.
    The one from Kentucky and Minnesota were both in cases.
    10-10-2016 09:36 AM
  5. cardboard60's Avatar
    Not giving mine up.
    Don't get on planes or trains.
    They will have to have a replacement.
    10-10-2016 10:09 AM
  6. NCTRNL2's Avatar
    Was planning on going by tonight and returning mine. Does anyone know if they're honoring returns outside the normal 14 days yet? I assume they will eventually if not already. Just over this whole thing.
    10-10-2016 01:01 PM
  7. dec3ption's Avatar
    It looks like Best Buy has finally come around.

    Solved: Re: Note 7 recall! - Page 73 - Best Buy Support
    gogoplata1980, Joeykool and iamdld like this.
    10-10-2016 01:09 PM
  8. Joeykool's Avatar
    Not giving mine up.
    Don't get on planes or trains.
    They will have to have a replacement.
    This is how I feel. I love this phone. I have never had a high end phone. Always went with the free one so I love this phone. I don't want to give it up. Yes the battery scares me a bit. I also bought mine at best buy and I know it is going to be a problem exchange. I have 4 days left on my 14 day exchange so this scares me a bit that after that I'm totally screwed. I also would want the v20 if I have to exchange it and that's not even available yet. I have no temporary phone to use if I do return it because we just switched to at&t last Friday. So all these issues has me half crazy. Bottom line is I really don't want to get rid of this phone.
    ggrr8t likes this.
    10-10-2016 01:21 PM
  9. iamdld's Avatar
    This is how I feel. I love this phone. I have never had a high end phone. Always went with the free one so I love this phone. I don't want to give it up. Yes the battery scares me a bit. I also bought mine at best buy and I know it is going to be a problem exchange. I have 4 days left on my 14 day exchange so this scares me a bit that after that I'm totally screwed. I also would want the v20 if I have to exchange it and that's not even available yet. I have no temporary phone to use if I do return it because we just switched to at&t last Friday. So all these issues has me half crazy. Bottom line is I really don't want to get rid of this phone.
    Thanks for posting. Will wait a couple of days for the news to trickle down to the stores and return. Not interested in the S7 edge. I'll just wait and see if Samsung reissues the Note 7 again.
    Joeykool and rushmore like this.
    10-10-2016 02:26 PM
  10. toy4x's Avatar
    Just stopped by my local BB. They know about the return and would have no issues returning my replacement note7 I got on the 20th. This time they they do want the box and all the accessories.

    Also, I asked about the free TV if you have Verizon.. Yep still eligible to get the TV if I switch to the S7E
    10-10-2016 03:19 PM
  11. Ev C's Avatar
    Was planning on going by tonight and returning mine. Does anyone know if they're honoring returns outside the normal 14 days yet? I assume they will eventually if not already. Just over this whole thing.
    I returned mine for a full refund without question 2 days outside of my 14 day return period this morning. Back on my Note 5 and glad to be over with the drama.
    10-10-2016 03:24 PM
  12. Chevanlol360's Avatar
    I had placed an preorder in for the note 7 almost 2 weeks ago and got this just now Best Buy Note 7 Recall Thread-download_20161010_164748.jpg
    10-10-2016 03:48 PM
  13. RabiesBaby's Avatar
    I really don't want to give my phone up but I have little kids and I'd be a fool to endanger them with this phone. My phone hasn't gotten warm at all but there's still that big what if hanging over me so I think it's best just to get rid of it. I got the S7 Edge as a loaner phone and I really didn't like so I have no idea what phone to move on to. I got the note on a bogo with the s7 edge and I'm rather confused if the credit will still apply to my account if I go to a different phone.

    This really sucks.
    Joeykool likes this.
    10-10-2016 04:30 PM
  14. soldier45's Avatar
    It looks like Best Buy has finally come around.

    Solved: Re: Note 7 recall! - Page 73 - Best Buy Support
    Thanks got the answer I came here for. Appreciate.
    10-10-2016 06:59 PM
  15. Joeykool's Avatar
    I want the v20 as a replacement, but best but does not even have it yet, so what do I do? I don't have a back up phone either
    10-10-2016 08:53 PM
  16. w7sg's Avatar
    Turn in the Note 7, have them backout the renewal & get the Note 8 :-)
    10-10-2016 10:30 PM
  17. Joeykool's Avatar
    We just switched to att so I would have nothing if I back out.
    10-10-2016 10:33 PM
  18. naturecannon's Avatar
    I want the v20 as a replacement, but best but does not even have it yet, so what do I do? I don't have a back up phone either
    Keep it until the V20 is released at AT&T. On V20 release day return to BB, walk out empty handed and start over with the V20 at ATT. Or return to BB now, buy a cheap temp at ATT and also get on the v20 pre order. No matter what I would run from BB while you have the chance
    ggrr8t likes this.
    10-10-2016 11:05 PM
  19. naturecannon's Avatar
    We just switched to att so I would have nothing if I back out.
    I would talk to ATT and see what options you have. I just seen a guy say he bought a 100$ phone for a temp, and they said he could trade in that phone for $200 in accessories credit on v20 release day. I would go to the source ATT to confirm though. F Best Buy
    10-10-2016 11:08 PM
  20. MadMexican73's Avatar
    Luckily I was on my 14th day so I had no issues AND they were so helpful and patient with the process. I decided to get the S7 Edge. I was surprised when the worker came back with a 32 inch TV. He said it was free with the purchase of a s7 edge. Apparently it seemed it was only for Verizon customer (I'm AT&T) and it expired yesterday. But the guy was really cool and said I could still have it. Going to miss my note 7. Really loved that phone.
    Attached Thumbnails Best Buy Note 7 Recall Thread-8527.jpg  
    10-10-2016 11:09 PM
  21. Joeykool's Avatar
    Thank you for the tips... I appreciate it greatly
    10-10-2016 11:17 PM
  22. anon(27512)'s Avatar
    Has Best Buy said what their plan is regarding this situation? I have an AT&T Note 7 but I got it from Best Buy on the 29th.
    10-11-2016 12:49 AM
  23. Bbarbie's Avatar
    I just turned my replacement note 7 in today and got s7 edge. I'm done with note 7 drama. No issues got difference refunded to me.
    double923 likes this.
    10-11-2016 12:52 AM
  24. Jude526's Avatar
    Luckily I was on my 14th day so I had no issues AND they were so helpful and patient with the process. I decided to get the S7 Edge. I was surprised when the worker came back with a 32 inch TV. He said it was free with the purchase of a s7 edge. Apparently it seemed it was only for Verizon customer (I'm AT&T) and it expired yesterday. But the guy was really cool and said I could still have it. Going to miss my note 7. Really loved that phone.
    Nice of them. I used the edge while waiting for my replacement. I just traded in my replacement for Note 5
    10-11-2016 01:36 AM
  25. Serkle K's Avatar
    It looks like Best Buy has finally come around.

    Solved: Re: Note 7 recall! - Page 73 - Best Buy Support
    Is anyone else having trouble accessing this link now? I was able to see it last night when dec3ption first posted it, but now when I try to look at it, the page doesn't load. Just gives an error.
    10-11-2016 04:09 AM
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