12-05-2016 12:00 PM
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  1. larry1014's Avatar
    When I got home from returning our Note 7's I ordered a S7 Edge online and got the 32 inch tv ( going to my great grand daughter 5 yrs old haha). Very cool.
    10-12-2016 04:21 PM
  2. Joeykool's Avatar
    I switched the Type C cable for a regular MicroUSB cable. lol
    But I left the power plug.
    Great idea
    10-12-2016 04:23 PM
  3. Joeykool's Avatar
    I think I was eligible because I was at best buy with the wife and I was going to turn in my note 7 for a cheap go phone so the BB employee cleared my phone for upgrade thinking she was going to swap phones. She took so long with my wife (3 hours) I was bored and got online with Att and went thru the pre order motions and bam, it said I was upgrade eligible so I ordered it while I could. Sure beats hours and hours at best buy and now I don't have to shell out for a temp phone either, I'll just beat the hell out of this N7 until the 28th when v20 arrives at door.

    I also seen when buying att LG v20 you get a $200 credit with trade in and free headphones. I may have to visit ATT for trade in credit info. http://www.lg.com/us/mobile-phones/v20/promo/att
    I traded my v10 in when I got the note 7 at the att store so I guess I'm screwed?
    10-12-2016 04:24 PM
  4. aparker2005's Avatar
    Got my free TV. Not a bad deal!
    Joeykool likes this.
    10-12-2016 04:28 PM
  5. dafoot2's Avatar
    Returning my N7 tomorrow, did they ask for the headphones and charger?
    10-12-2016 04:32 PM
  6. larry1014's Avatar
    Returning my N7 tomorrow, did they ask for the headphones and charger?
    Told me to keep everything.
    10-12-2016 04:46 PM
  7. naturecannon's Avatar
    I traded my v10 in when I got the note 7 at the att store so I guess I'm screwed?
    BB has an LG Phoenix go phone for $50. Return note 7, purchase that and activate it. Go to att and pre-order v20. Or wait it out until 28th. I jumped on the pre order, who knows how many phones will be avail when released since a good note 7 crowd may be snatching them up.

    I think att even has a $30 phone. Return to best buy and walk out empty handed. Buy $30 phone and pre order. But man I bet a 30 phone for a week or two would be torture LOL

    I just want to get settled into a new phone and be DONE with it. The last few months have been crazy annoying.
    Joeykool and ggrr8t like this.
    10-12-2016 05:27 PM
  8. Nas_559's Avatar
    I wonder if I'll get my mem card? They approved it but it was not shipped yet?
    You will, mine just shipped a couple days ago and I submitted on Sep 21
    Joeykool likes this.
    10-12-2016 05:40 PM
  9. Joeykool's Avatar
    BB has an LG Phoenix go phone for $50. Return note 7, purchase that and activate it. Go to att and pre-order v20. Or wait it out until 28th. I jumped on the pre order, who knows how many phones will be avail when released since a good note 7 crowd may be snatching them up.

    I think att even has a $30 phone. Return to best buy and walk out empty handed. Buy $30 phone and pre order. But man I bet a 30 phone for a week or two would be torture LOL

    I just want to get settled into a new phone and be DONE with it. The last few months have been crazy annoying.
    The guys at the att store told me they will have plenty on launch, they always do....i hope he is right. He told me to text then a few days before to see what's up.
    10-12-2016 06:27 PM
  10. ggrr8t's Avatar
    Keep it until the V20 is released at AT&T. On V20 release day return to BB, walk out empty handed and start over with the V20 at ATT. Or return to BB now, buy a cheap temp at ATT and also get on the v20 pre order. No matter what I would run from BB while you have the chance
    Agreed. They had an opportunity to shine. The thing is they had no choice but accept the returns. Instead they made it a terrible experience for most of us that had to deal with them. If they only stepped it up and were proactive it would have been some really great free advertising and created some loayal customers. Instead they are dirt to many people now. I will wait as long as I can then return to BB, and go to VZ to get the V20 or Zforce.
    10-12-2016 07:39 PM
  11. ggrr8t's Avatar
    I have never used a prepaid in my life. How does it work. I have a VZ contract. I return Note 7. I buy LG Optimus Zone 3 4G LTE prepaid for $29.99 till whenever The LG V20 comes out. Do I just activate it and buy prepaid minutes on top of my family plan already in place? THanks for the info anyone.
    10-12-2016 07:46 PM
  12. Gunny Fitz's Avatar
    Hello All
    Just found this thread this evening and admit up front that I did not read the 53 pages before putting up this post. As of today, I just went to Best Buy to return my "Original" Note 7 (never received a replacement - nor never had one adverse issue whatsoever) and when I went to BB in FairLakes, VA I brought all my accessories and original bag with me, intent I was there to return it and walk out with another device. That did not end up transpiring at all folks!

    After discussing the matter with the Mobile Rep and Store Manager this is what I learned.

    1) that I was not bound nor mandated to return the Note 7 by my carrier (VZW) nor Best Buy.

    2) that if I wished to return it for the next best thing, a S7 Edge I would have to take the ONLY color they had in stock (Rose Gold) Black was the only one I had any liking toward.

    3) that if I kept my Note 7 and ever had a problem with all these reported fires and melting it WOULD in fact be covered by their Geek Squad insurance coverage regardless if it burned into my bedroom dresser or not! I made sure they knew what they were saying - confirming this. They said the only thing they could obviously replace it with would be the S7 Edge. Which sounded fine by me!

    Therefore I walked out of there with my same original Note 7 phone and all my gear!

    What I'd like to know, after seeing it posted elsewhere in this forum, is will I NOT receive anymore security or Samsung updates since they've ceased production of this phone now?
    If true then have no future w it don't I? Please tell me folks, what other negative aspects of keeping this Note 7 am I looking at here that I've decided to keep it folks? Should I just get it over with and get a Black S7 Edge or what? Please someone fill me in on what Pros and Cons am I looking at now?

    Again. This visit to Best Buy was at 3pm TODAY and was even told (off the record) by a BB rep was to just keep it if I'm not experiencing any flaws or of issues whatsoever! Imagine that!

    Gunny Out............
    Joeykool likes this.
    10-12-2016 08:17 PM
  13. tjubb's Avatar
    Hello All
    Just found this thread this evening and admit up front that I did not read the 53 pages before putting up this post. As of today, I just went to Best Buy to return my "Original" Note 7 (never received a replacement - nor never had one adverse issue whatsoever) and when I went to BB in FairLakes, VA I brought all my accessories and original bag with me, intent I was there to return it and walk out with another device. That did not end up transpiring at all folks!

    After discussing the matter with the Mobile Rep and Store Manager this is what I learned.

    1) that I was not bound nor mandated to return the Note 7 by my carrier (VZW) nor Best Buy.

    2) that if I wished to return it for the next best thing, a S7 Edge I would have to take the ONLY color they had in stock (Rose Gold) Black was the only one I had any liking toward.

    3) that if I kept my Note 7 and ever had a problem with all these reported fires and melting it WOULD in fact be covered by their Geek Squad insurance coverage regardless if it burned into my bedroom dresser or not! I made sure they knew what they were saying - confirming this. They said the only thing they could obviously replace it with would be the S7 Edge. Which sounded fine by me!

    Therefore I walked out of there with my same original Note 7 phone and all my gear!

    What I'd like to know, after seeing it posted elsewhere in this forum, is will I NOT receive anymore security or Samsung updates since they've ceased production of this phone now?
    If true then have no future w it don't I? Please tell me folks, what other negative aspects of keeping this Note 7 am I looking at here that I've decided to keep it folks? Should I just get it over with and get a Black S7 Edge or what? Please someone fill me in on what Pros and Cons am I looking at now?

    Again. This visit to Best Buy was at 3pm TODAY and was even told (off the record) by a BB rep was to just keep it if I'm not experiencing any flaws or of issues whatsoever! Imagine that!

    Gunny Out............
    I got the story from the Gainesville, VA Best Buy on the original recall. Said I shouldn't worry about it as the chances of anything bad happening were slim. Hilarious.
    Gunny Fitz likes this.
    10-12-2016 08:44 PM
  14. tjubb's Avatar
    Hello All
    Just found this thread this evening and admit up front that I did not read the 53 pages before putting up this post. As of today, I just went to Best Buy to return my "Original" Note 7 (never received a replacement - nor never had one adverse issue whatsoever) and when I went to BB in FairLakes, VA I brought all my accessories and original bag with me, intent I was there to return it and walk out with another device. That did not end up transpiring at all folks!

    After discussing the matter with the Mobile Rep and Store Manager this is what I learned.

    1) that I was not bound nor mandated to return the Note 7 by my carrier (VZW) nor Best Buy.

    2) that if I wished to return it for the next best thing, a S7 Edge I would have to take the ONLY color they had in stock (Rose Gold) Black was the only one I had any liking toward.

    3) that if I kept my Note 7 and ever had a problem with all these reported fires and melting it WOULD in fact be covered by their Geek Squad insurance coverage regardless if it burned into my bedroom dresser or not! I made sure they knew what they were saying - confirming this. They said the only thing they could obviously replace it with would be the S7 Edge. Which sounded fine by me!

    Therefore I walked out of there with my same original Note 7 phone and all my gear!

    What I'd like to know, after seeing it posted elsewhere in this forum, is will I NOT receive anymore security or Samsung updates since they've ceased production of this phone now?
    If true then have no future w it don't I? Please tell me folks, what other negative aspects of keeping this Note 7 am I looking at here that I've decided to keep it folks? Should I just get it over with and get a Black S7 Edge or what? Please someone fill me in on what Pros and Cons am I looking at now?

    Again. This visit to Best Buy was at 3pm TODAY and was even told (off the record) by a BB rep was to just keep it if I'm not experiencing any flaws or of issues whatsoever! Imagine that!

    Gunny Out............
    I got the same story from the Gainesville, VA Best Buy on the original recall. Said I shouldn't worry about it as the chances of anything bad happening were slim. Hilarious.
    10-12-2016 08:45 PM
  15. scfoster's Avatar
    Gunny, I'm having the same thought process. I purchased the Note 7 ("updated" battery model) after Apple pissed me off with the whole pre-order then delayed shipment fiasco. I love the Note 7 and was horrified with the production stop.

    Frankly, I don't see any comparable device; the S-Pen is important to me. One question is how long we can hold out while still being able to return to BestBuy? I paid full price for the Note7 and want to be able to return it for a full refund. I just don't know how long that window will remain open.
    Gunny Fitz likes this.
    10-12-2016 08:47 PM
  16. ggrr8t's Avatar
    Hello All
    Just found this thread this evening and admit up front that I did not read the 53 pages before putting up this post. As of today, I just went to Best Buy to return my "Original" Note 7 (never received a replacement - nor never had one adverse issue whatsoever) and when I went to BB in FairLakes, VA I brought all my accessories and original bag with me, intent I was there to return it and walk out with another device. That did not end up transpiring at all folks!

    After discussing the matter with the Mobile Rep and Store Manager this is what I learned.

    1) that I was not bound nor mandated to return the Note 7 by my carrier (VZW) nor Best Buy.

    2) that if I wished to return it for the next best thing, a S7 Edge I would have to take the ONLY color they had in stock (Rose Gold) Black was the only one I had any liking toward.

    3) that if I kept my Note 7 and ever had a problem with all these reported fires and melting it WOULD in fact be covered by their Geek Squad insurance coverage regardless if it burned into my bedroom dresser or not! I made sure they knew what they were saying - confirming this. They said the only thing they could obviously replace it with would be the S7 Edge. Which sounded fine by me!

    Therefore I walked out of there with my same original Note 7 phone and all my gear!

    What I'd like to know, after seeing it posted elsewhere in this forum, is will I NOT receive anymore security or Samsung updates since they've ceased production of this phone now?
    If true then have no future w it don't I? Please tell me folks, what other negative aspects of keeping this Note 7 am I looking at here that I've decided to keep it folks? Should I just get it over with and get a Black S7 Edge or what? Please someone fill me in on what Pros and Cons am I looking at now?

    Again. This visit to Best Buy was at 3pm TODAY and was even told (off the record) by a BB rep was to just keep it if I'm not experiencing any flaws or of issues whatsoever! Imagine that!

    Gunny Out............
    You have the right to go into bestbuy and return the phone and be made whole. You do not have to accept what they tell you to. If you search you should be able to find a bestbuy forum where moderators will attempt to help you by getting in touch with individual stores to get them up to speed. Good luck. The word I am getting on support is there will be nonr. No updates of any support. I would imagine that you would have an issue with getting it replaced down the road long term.
    10-12-2016 09:30 PM
  17. w7sg's Avatar
    Gunny, very well written. Here are my thoughts:

    1. Are you going to travel by plane? If so, these will probably be forbidden.
    2. If you keep it, the odds are, no problemo. But if there is, will BB have one to replace it? You'll have to ask that question. The Geeks probably won't be able to fix a catastrophic failure.
    3. Do you have a fall back phone? Here is where I'm going with this. If you do, turn in the Note 7 & use it until the Note 8 comes out. This is my exact circumstance.

    Good luck Gunny.
    Gunny Fitz likes this.
    10-12-2016 10:15 PM
  18. naturecannon's Avatar
    I have never used a prepaid in my life. How does it work. I have a VZ contract. I return Note 7. I buy LG Optimus Zone 3 4G LTE prepaid for $29.99 till whenever The LG V20 comes out. Do I just activate it and buy prepaid minutes on top of my family plan already in place? THanks for the info anyone.
    You can put the pre paid go phone on your line. You basically activating a pre paid phone but it's not on Pre pay if you have a line. It works for Both. I wish I bought one, maybe I will, it would be nice to have a beater backup phone.
    ggrr8t likes this.
    10-13-2016 12:52 AM
  19. zcookj's Avatar
    Ok, so I just found this thread tonight and want to share...
    I preordered the n7. I went in to BB on 9/30 to exchange the recalled phone (an email from BB originally stated that I must do this by 9/30) to which they put my name on a waiting list (no interim phone offered) and told me that they would call me when they get the next shipment, which would be in a couple of days. They made it crystal clear that I could pick any phone that I wanted for the exchange, that ALL they needed was the phone itself (no receipt, no cords, no box, no free gift I'd received). I expressed my concern that I was passing the 9/30 date from the email and they assured me that because of the entire situation, dates are not an issue....especially the initial purchase date. Irrelevant.
    Today (6pm-ish) I finally received that call from BB. Of course the call was not to come and pick up my replacement n7. It was to advise me (to which I've known for a couple days now) to return my n7 for another phone. Everything I previously explained above still stands, they confirmed...with the exception of...I have until Friday, THIS FRIDAY, to return the phone through BB. They said that they just learned today that that is their deadline to work with customers through the store to resolve the issue. If I do not exchange my phone in-store by Friday, I will then have to work directly with Samsung to resolve it! This concerns me.
    I am definitely rearranging my schedule to get to BB by Friday. I switched from Motorola to try this amazing new phone and love it, but looks like I'm going back to Motorola. I am concerned that if forced to deal directly with Samsung, my choices would be limited.
    Wish me luck tomorrow!
    I'll update and hope this information helps someone.
    10-13-2016 12:53 AM
  20. naturecannon's Avatar
    Best Buy is just a middle man. They say they have AT&T employee specialist (and other carrier specialists) but in reality those specialist have zero association with AT&T. They have to jump through loops and hoops, sometimes climb mountains leaving me sitting at the bottom wondering when they will wander back down the hill with my activated phones.

    After these last 2 month at Best Buy I discovered the carrier is where issues are quickly resolved and it's mostly hassle free. I know all carriers aren't the greatest but it's sooo much better than Best Buy. Employees are more courteous and professional at AT&T too. Best Buy employees appear rude, over worked, miserable, and appear inconvenienced having to do their JOB. I don't hate on the individual BB employees but the entire BB Mobile Department sucks. Conclusion still stands after visiting about 6 different BB too.

    Putting the Samsung blame aside, I would have about 10 hours of my life back and a few less handfuls of hair if I originally purchased from AT&T.
    Gunny Fitz and edubb256 like this.
    10-13-2016 01:17 AM
  21. Serkle K's Avatar
    Ok, so I just found this thread tonight and want to share...
    I preordered the n7. I went in to BB on 9/30 to exchange the recalled phone (an email from BB originally stated that I must do this by 9/30) to which they put my name on a waiting list (no interim phone offered) and told me that they would call me when they get the next shipment, which would be in a couple of days. They made it crystal clear that I could pick any phone that I wanted for the exchange, that ALL they needed was the phone itself (no receipt, no cords, no box, no free gift I'd received). I expressed my concern that I was passing the 9/30 date from the email and they assured me that because of the entire situation, dates are not an issue....especially the initial purchase date. Irrelevant.
    Today (6pm-ish) I finally received that call from BB. Of course the call was not to come and pick up my replacement n7. It was to advise me (to which I've known for a couple days now) to return my n7 for another phone. Everything I previously explained above still stands, they confirmed...with the exception of...I have until Friday, THIS FRIDAY, to return the phone through BB. They said that they just learned today that that is their deadline to work with customers through the store to resolve the issue. If I do not exchange my phone in-store by Friday, I will then have to work directly with Samsung to resolve it! This concerns me.
    I am definitely rearranging my schedule to get to BB by Friday. I switched from Motorola to try this amazing new phone and love it, but looks like I'm going back to Motorola. I am concerned that if forced to deal directly with Samsung, my choices would be limited.
    Wish me luck tomorrow!
    I'll update and hope this information helps someone.
    They likely told you that because they want you to get it overwith asap. I say that, because one of my local best buys and samsung rep said they are still getting information as the day goes on. This was around 4pm eastern time. They both mentioned that it will likely be no less than a month window to hold onto your Note to find an alternative. Some reports say till the end of the year. Point being it's still too early to know absolute details because not everyone is on the same page. And as we've learned through the development of this thread, many if not most Best Buys, tend to make up their own rules on how they feel is best to handle any situation, let alone this one.

    If you can, I would seek out the best buy public forums via Google or reach out to their support via FB or Twitter and see if they give you a corporate statement as far as deadlines are concerned. As someone else already mentioned, unless you're flying, you should still have some time past this Friday.
    zcookj likes this.
    10-13-2016 01:20 AM
  22. zcookj's Avatar
    I agree. This was the first time I purchased a phone through BB and I will definitely only purchase through Verizon, my carrier, from now on. Lesson learned.
    10-13-2016 01:25 AM
  23. zcookj's Avatar
    Oops, that last one was meant in response to naturecannon...I'm learning how this works.
    10-13-2016 01:27 AM
  24. djarchow's Avatar
    Has anyone that applied for the BestBuy/Note 7 Verizon BOGO offer gotten any information from VZW about how they will handle the switch to a new/different phone? When we got our first replacement phones I had to send in new photos of the box bar codes for the new Note 7s and they said the rebate would continue processing.

    Now with having to switch to a completely different phone I have asked them what phones I can switch to and still get the rebate and they appear clueless. The rep yesterday didn't even seem to understand the recall and kept telling me to get another Note 7. Finally I got her to understand the problem and she said I can switch to any phones I want (even an iphone) and still get the rebate. This didn't seem right so I called again today and got another rep who said it was was up to best buy to decide what were valid phones and I should call them. I said 'you are the ones who will actually approve or deny the rebate so you should be able to tell me the criteria for approval.' Finally he said as long as it is any Samsung phone the approval should be OK as it isn't my fault the Note 7 was recalled. I don't know if I believe this either.

    I am not sold on the S7E and might consider going with a different phone (maybe Pixel, or V20) if I am not going to get the $672 rebate from the BOGO. Has anyone gotten an useful info from VZW about the BOGO rebate process and new phones?

    Thanks!
    10-13-2016 10:53 AM
  25. w7sg's Avatar
    For those that got the BB Geek Squad coverage, did BB reimburse?


    thx
    10-13-2016 11:47 AM
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