12-05-2016 12:00 PM
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  1. QuantamPulse's Avatar
    Since BestBuy issued the statement that they will take back accessories as well outside of the return time, has anyone been able to return them without the original packaging ? I can print the receipt from the Web site so I have that but no longer have the packaging that the original LED View Case came in.
    10-13-2016 12:27 PM
  2. Serkle K's Avatar
    For those that got the BB Geek Squad coverage, did BB reimburse?


    thx
    If you're returning the device completely, they should also reimburse for this. It happened for me during the first recall. I purchased everything outright, so I got 100% full refund for everything. I would guess you need to have the same CC you put the coverage on for them to properly credit you.
    10-13-2016 01:03 PM
  3. Serkle K's Avatar
    I'm about to just say forget all this hassle... I'm so very annoyed.

    I wanted to go for an unlocked S7Edge from Best Buy to replace my Note7. The only one they had in store was the Titanium/Sliver. I don't like the look of that one. I was told there is a black one available. I was told I'd have to order it online, but should be able to pick it up in store. Turns out, I can only have it shipped to my house directly. That means I'd have to buy another device outright and then wait for it to arrive, in order to return my note 7 for the refund.

    This is annoying.
    10-13-2016 01:50 PM
  4. Joeykool's Avatar
    Agree, this is a pain. I'm waiting for the v20 to return my n7 via what the att salesperson said. That has me a nervous wreck thinking they will sell out on the release day or something else will happen. I just want this all done and over.

    I'll be honest.... I'm not a fan of the edge screen and goods back. Just something easier to break
    10-13-2016 02:27 PM
  5. nick112288's Avatar
    Those who have exchanged, and pre-ordered the original one.

    The $50 we had to put down on the pre-order. I know we got that on the gift card, which we then were able to apply to the initial purchase, did you get that back? I just called and asked and they said we paid the $50 but we got that back on the gift card.

    Well not really because we then had to apply it to the phone when we initially picked it up. Does this make sense?
    10-13-2016 02:51 PM
  6. Hunan's Avatar
    Has anyone that applied for the BestBuy/Note 7 Verizon BOGO offer gotten any information from VZW about how they will handle the switch to a new/different phone? When we got our first replacement phones I had to send in new photos of the box bar codes for the new Note 7s and they said the rebate would continue processing.

    Now with having to switch to a completely different phone I have asked them what phones I can switch to and still get the rebate and they appear clueless. The rep yesterday didn't even seem to understand the recall and kept telling me to get another Note 7. Finally I got her to understand the problem and she said I can switch to any phones I want (even an iphone) and still get the rebate. This didn't seem right so I called again today and got another rep who said it was was up to best buy to decide what were valid phones and I should call them. I said 'you are the ones who will actually approve or deny the rebate so you should be able to tell me the criteria for approval.' Finally he said as long as it is any Samsung phone the approval should be OK as it isn't my fault the Note 7 was recalled. I don't know if I believe this either.

    I am not sold on the S7E and might consider going with a different phone (maybe Pixel, or V20) if I am not going to get the $672 rebate from the BOGO. Has anyone gotten an useful info from VZW about the BOGO rebate process and new phones?

    Thanks!
    I called before exchanging my original N7s and was told Verizon is aware of the problem with the note so it should not affect the rebate. I have the terms of the rebate, phones must be active for at least 45 days, the two lines must be active for six months.

    So the rebate is good. I got an email rwo days ago stating that the rebate is valid and the card will be sent in 14 days.
    10-13-2016 02:53 PM
  7. cardboard60's Avatar
    I'm about to just say forget all this hassle... I'm so very annoyed.

    I wanted to go for an unlocked S7Edge from Best Buy to replace my Note7. The only one they had in store was the Titanium/Sliver. I don't like the look of that one. I was told there is a black one available. I was told I'd have to order it online, but should be able to pick it up in store. Turns out, I can only have it shipped to my house directly. That means I'd have to buy another device outright and then wait for it to arrive, in order to return my note 7 for the refund.

    This is annoying.
    I got a titanium silver.
    When you look at it close. It's a great color.
    Goes with every color out there too.
    Dukins likes this.
    10-13-2016 02:55 PM
  8. Serkle K's Avatar
    I got a titanium silver.
    When you look at it close. It's a great color.
    Goes with every color out there too.
    My cousin has it too, and I was messing around with it yesterday. It's just not my taste. It's too flashy for me. Ultimately, if I am paying for a device I didn't really want to begin with, but it's the next best option, at least give me the color I want. Is that really too much to ask at this point in it all?

    I guess it is, according to Best Buy.
    10-13-2016 02:58 PM
  9. cardboard60's Avatar
    My cousin has it too, and I was messing around with it yesterday. It's just not my taste. It's too flashy for me. Ultimately, if I am paying for a device I didn't really want to begin with, but it's the next best option, at least give me the color I want. Is that really too much to ask at this point in it all?

    I guess it is, according to Best Buy.
    With the 1st recall, and everybody getting S7Edge, and everybody buying them before and after.
    And now the 2nd recall.
    You really think you can be so picky.
    Wow.
    10-13-2016 03:04 PM
  10. cardboard60's Avatar
    The S7E is about the best selling phone out there.
    Bbarbie and Soloberry like this.
    10-13-2016 03:04 PM
  11. Serkle K's Avatar
    With the 1st recall, and everybody getting S7Edge, and everybody buying them before and after.
    And now the 2nd recall.
    You really think you can be so picky.
    Wow.
    Considering it is my money that I am using to pay for this, yes. I have every right to be picky about what I want to spend my money on, and have to use for at least the next year possibly 2 years.

    I'd gladly take the pink if you or someone else was paying for it.
    ggrr8t likes this.
    10-13-2016 03:09 PM
  12. Bbarbie's Avatar
    I am in the same boat I need to return led case but I have the order email but no package. I'll try to return it this weekend.

    I lucked out at my best buy and got the pink gold color s7 edge of my choice. They had only 1 more left since lot of people are getting them now.

    I asked best buy about the $100 credit and they said they are not aware of it. :/
    10-13-2016 03:55 PM
  13. jn3wman's Avatar
    Just wasted 2 hours in a best buy store trying to get a phone. Finally gave up & walked out. This was probably the slowest, & most incompetent group of employees ever. I will never shop at best buy again after tonight.
    10-13-2016 06:15 PM
  14. cardboard60's Avatar
    Just wasted 2 hours in a best buy store trying to get a phone. Finally gave up & walked out. This was probably the slowest, & most incompetent group of employees ever. I will never shop at best buy again after tonight.
    You walk in after work and think they ain't gonna be busy.
    I would of been there 1st thing in the morning during the week.
    When you was the 1st person.
    These people can't wait on a crowd without people having to wait and getting upset.
    10-13-2016 06:18 PM
  15. WingLT's Avatar
    Considering it is my money that I am using to pay for this, yes. I have every right to be picky about what I want to spend my money on, and have to use for at least the next year possibly 2 years.

    I'd gladly take the pink if you or someone else was paying for it.
    Yes this is how I feel as well. This is a phone I'm going to have for two years or more. So if I want a certain color then I'm just going to have to keep the Note 7 till the Pink Gold comes back in stock. Heck I can't even get a Note 5 64GB either.
    Serkle K likes this.
    10-13-2016 08:58 PM
  16. cardboard60's Avatar
    Yes this is how I feel as well. This is a phone I'm going to have for two years or more. So if I want a certain color then I'm just going to have to keep the Note 7 till the Pink Gold comes back in stock. Heck I can't even get a Note 5 64GB either.
    I hear note 5 are great sellers right now tool.
    10-13-2016 09:03 PM
  17. Serkle K's Avatar
    Yes this is how I feel as well. This is a phone I'm going to have for two years or more. So if I want a certain color then I'm just going to have to keep the Note 7 till the Pink Gold comes back in stock. Heck I can't even get a Note 5 64GB either.
    I thought about going for the note 5, but I have a feeling I might end up maxing it out since there is no SD slot.
    Joeykool likes this.
    10-13-2016 09:23 PM
  18. djarchow's Avatar
    I called before exchanging my original N7s and was told Verizon is aware of the problem with the note so it should not affect the rebate. I have the terms of the rebate, phones must be active for at least 45 days, the two lines must be active for six months.

    So the rebate is good. I got an email rwo days ago stating that the rebate is valid and the card will be sent in 14 days.
    I got an email from another rep tonight and she said that I have to switch to either an s7 or an s7 edge. If I do not, they will refuse my rebate or if they have already sent me the card, bill me back the $672. Where can I find the offer details.

    Thanks!
    10-13-2016 09:30 PM
  19. cardboard60's Avatar
    I thought about going for the note 5, but I have a feeling I might end up maxing it out since there is no SD slot.
    They make external SD for the note 5.

    Problem solved
    Joeykool likes this.
    10-13-2016 09:32 PM
  20. ggrr8t's Avatar
    I traded my v10 in when I got the note 7 at the att store so I guess I'm screwed?
    funny thing is...when I go to my Verizon online account it shows my new Note 7 is also eligible for an upgrade. I am wondering if this is a glitch with the recall.
    10-13-2016 09:41 PM
  21. ggrr8t's Avatar
    I would like to ask you Verizon customers who can access their account online to check something for me please. When I check my account it shows my Note 7 upgrade eligible. I am wondering if this is a glitch that would allow me to pre order the V20 now and just hold onto my note 20 till it arrives.
    10-13-2016 09:43 PM
  22. Joeykool's Avatar
    I would like to ask you Verizon customers who can access their account online to check something for me please. When I check my account it shows my Note 7 upgrade eligible. I am wondering if this is a glitch that would allow me to pre order the V20 now and just hold onto my note 20 till it arrives.
    Someone had the same thing on att so he preordered it and then he got charged. So he is going to call them and get it straightened out
    ggrr8t likes this.
    10-13-2016 10:20 PM
  23. ticketbabe2's Avatar
    Best Buy told me I had to return my Fit 2 with my phone?
    Don't give it back..i wouldn't. Contact Samsung if BB insists, because most people are keeping their swag. I consider the SD card mine.i bought my phone at BB.
    zcookj likes this.
    10-14-2016 01:21 AM
  24. zcookj's Avatar
    It looks like that is the case, ggrr8t. I checked my Verizon account and I'm upgrade eligible now, as well. I was on payments and it says paid off...I think they purposely did that so we can order a new phone without too much hassle.

    Oh, and a follow-up from last night's message, I spoke with a BB manager today and the date for returns through the stores was extended past the Oct 15th date (on the 13th I was told I has until the 15th). I'm sure there will be more changes along the way!!
    ggrr8t likes this.
    10-14-2016 01:23 AM
  25. vferrari's Avatar
    I saw the AC news article that Samsung is offering a $100 credit to those who exchange their note 7 for a Samsung S7/S7E phone. Does anyone know if that credit is being offered/honored by BB? Thx
    10-14-2016 02:21 AM
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