12-05-2016 12:00 PM
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  1. toy4x's Avatar
    I saw the AC news article that Samsung is offering a $100 credit to those who exchange their note 7 for a Samsung S7/S7E phone. Does anyone know if that credit is being offered/honored by BB? Thx
    It's a bill credit and will be honored from your carrier. BB has nothing to do with it.
    10-14-2016 04:35 AM
  2. Serkle K's Avatar
    It's a bill credit and will be honored from your carrier. BB has nothing to do with it.
    According to the BB store manager and the Samsung phone CSR, BB does have to verify that you have done a proper exchange, and they will note it to your account for it to be properly credited.
    vferrari likes this.
    10-14-2016 06:00 AM
  3. Serkle K's Avatar
    Does anyone know what is or isn't necessary for the return with Best Buy this time around? Are we able to hold one to the inbox accessories?
    10-14-2016 06:47 AM
  4. vferrari's Avatar
    Does anyone know what is or isn't necessary for the return with Best Buy this time around? Are we able to hold one to the inbox accessories?
    In general, I've observed for both the 1st and 2nd round of returns that BB has not been much concerned about the accessories or even the box in some cases (but having the box on hand tends to keep the issue of accessories from coming up while executing the transaction). I've found that just plopping the N7 in the box sans accessories works fine. From BB's and Samsung's perspective its really about getting the N7 off the street, especially since now it is certain the accessories will not be re-packaged with "refurbished" or open box merch. Consider them a parting gift from Samsung and a little memento from the greatest debacle in the history of mobile tech.
    Serkle K likes this.
    10-14-2016 07:56 AM
  5. Hunan's Avatar
    Just ordered 2 S7 Edges on Best Buy website. Had to make 2 orders because when I added the 2nd Edge there was no free TV added with it.
    10-14-2016 11:38 AM
  6. brau0303's Avatar
    My 1st round exchange, i got to keep box and all accessories. Final recall return BB wanted the box and all contents (I did keep my 265 sd card) BB stated on their site that you get to keep any free gift from your Note purchase.

    Cheers,
    BR
    RIP N7
    10-14-2016 12:27 PM
  7. honda-Dave's Avatar
    Hmm, my best buy didn't care about the box or accessories during either recall, and I got a free 32" Samsung L.E.D. Smart tv. Waiting to get the approval for the free Gear VR, had to call Samsung for that though, because it's past the promo date.
    10-14-2016 08:44 PM
  8. djarchow's Avatar
    My son and I both want (actually don't want to but have to) switch to the S7E. Our local best buy only had one and can't order any more. Almost all the stores in the state are sold out. Man, what a mess. I just spent 3 hours at best buy and still didn't get a phone.

    I was going to switch mine out tonight and order his.Verizon had applied some charge to our account and then immediately credited it back. However, best buys system only showed the outstanding charge and not the credit and showed it as past due. So they couldn't process the upgrade to the new phone. After 30 minutes on hold with VZW a VZW rep said the charge and credit were something from the return of my other recalled phones. He said they had seen this before and I could fix it by making an advance payment in of the amount of the credit (even though I didn't owe anything) and it would just clear the charge and apply to next months bill. So I did. It didn't fix the problem. The VZW rep gave the BB rep a special VZW number to call to get the block removed. Of course when the BB guy called it, it wasn't a working number.

    So back on hold with VZW for almost an hour. Get another VZW rep who seemed to understand what happened but said that BB Core rep was the only one who could override the problem (unless I wanted to wait a month for my next bill pay) and they are only available during the day. So no phone tonight. Then to make it worse, he had already returned my Note and there was no way to undo that since the system won't allow him to sell one back to me. I finally got the store manager to agree to allow me to keep my note till tomorrow even though it was on their inventory now. The BB rep is going to try to get it all resolved tomorrow and will call me when it is all ready to go.

    All this for a friggin free TV. I should have just ordered the phones online from VZW and returned them that way.
    10-14-2016 10:21 PM
  9. WingLT's Avatar
    Question... Would I still get the $100.00 or $75.00 credit if I return my Note 7 at the Sprint store where I purchased it and get the S7 Edge at Best Buy? The reason I want to get it at Best Buy is because I want the Pink Gold which is exclusive.
    10-15-2016 03:12 AM
  10. honda-Dave's Avatar
    Question... Would I still get the $100.00 or $75.00 credit if I return my Note 7 at the Sprint store where I purchased it and get the S7 Edge at Best Buy? The reason I want to get it at Best Buy is because I want the Pink Gold which is exclusive.
    You should be able to because you are getting another Samsung phone.
    10-15-2016 06:25 AM
  11. cardboard60's Avatar
    My son and I both want (actually don't want to but have to) switch to the S7E. Our local best buy only had one and can't order any more. Almost all the stores in the state are sold out. Man, what a mess. I just spent 3 hours at best buy and still didn't get a phone.

    I was going to switch mine out tonight and order his.Verizon had applied some charge to our account and then immediately credited it back. However, best buys system only showed the outstanding charge and not the credit and showed it as past due. So they couldn't process the upgrade to the new phone. After 30 minutes on hold with VZW a VZW rep said the charge and credit were something from the return of my other recalled phones. He said they had seen this before and I could fix it by making an advance payment in of the amount of the credit (even though I didn't owe anything) and it would just clear the charge and apply to next months bill. So I did. It didn't fix the problem. The VZW rep gave the BB rep a special VZW number to call to get the block removed. Of course when the BB guy called it, it wasn't a working number.

    So back on hold with VZW for almost an hour. Get another VZW rep who seemed to understand what happened but said that BB Core rep was the only one who could override the problem (unless I wanted to wait a month for my next bill pay) and they are only available during the day. So no phone tonight. Then to make it worse, he had already returned my Note and there was no way to undo that since the system won't allow him to sell one back to me. I finally got the store manager to agree to allow me to keep my note till tomorrow even though it was on their inventory now. The BB rep is going to try to get it all resolved tomorrow and will call me when it is all ready to go.

    All this for a friggin free TV. I should have just ordered the phones online from VZW and returned them that way.
    I've had problems, after problems like this over the years with Verizon.
    Sorry for Yer pain.
    10-15-2016 06:26 AM
  12. edubb256's Avatar
    After these last 2 month at Best Buy I discovered the carrier is where issues are quickly resolved and it's mostly hassle free. I know all carriers aren't the greatest but it's sooo much better than Best Buy. Employees are more courteous and professional at AT&T too. Best Buy employees appear rude, over worked, miserable, and appear inconvenienced having to do their JOB. I don't hate on the individual BB employees but the entire BB Mobile Department sucks. Conclusion still stands after visiting about 6 different BB too.

    Putting the Samsung blame aside, I would have about 10 hours of my life back and a few less handfuls of hair if I originally purchased from AT&T.
    I could not agree more! After this experience, I'll NEVER buy a phone again from BB. It took them FOREVER to get my first N7 activated. While they were working on it, I went and got lunch and they still hadn't finished when I got back. I went to return my second N7 and exchange for an S7 Edge. I tried to return it to a different BB from the one I bought it originally and that BB wouldn't take it. They said I had to go back to the BB at which I purchased it. In contrast, an ATT store did an exchange even though I originally bought the phone from BB. And the activation at ATT store took less than 5 minutes.

    I think problem is BB sees a customer only as a commission for a one-time sale. Whereas to a carrier, you a long-term customer so they have an incentive to keep you happy. Also the carrier staff and much more competent and professional. I wasted a lot of time dealing with BB that could have been avoided if I dealt directly with ATT from the beginning.
    10-15-2016 08:24 AM
  13. seventeenseconds's Avatar
    I returned my device (for the 2nd time) to Best Buy. Mine was an outright purchase, so it was easier that they didn't have to contact the carrier. That said, the guy I was dealing with was dumber than a block. I don't know if it was his first week or what, but the first thing he told me was that I couldn't return it, because I had already exchanged it once and was out of my 14 day window! Had to wait to get another employee to explain to him that the phone was recalled and he still really didn't get it. He was inspecting the device, box and accessories very closely like he was looking for any excuse to try to deny me. Finally, he relented but he had to involve a manager twice to help him.

    I know stuff happens, but as I said in another thread, I'll never buy another phone from Best Buy again! EVER! They aren't worth the hassle if something goes wrong and you need to exchange a device. The practice, consistency and messaging among stores is ridiculous and each one acts completely differently with policies even among employees at the same store. Not going to deal with that again in the future!
    10-15-2016 09:28 AM
  14. ticketbabe2's Avatar
    I could not agree more! After this experience, I'll NEVER buy a phone again from BB. It took them FOREVER to get my first N7 activated. While they were working on it, I went and got lunch and they still hadn't finished when I got back. I went to return my second N7 and exchange for an S7 Edge. I tried to return it to a different BB from the one I bought it originally and that BB wouldn't take it. They said I had to go back to the BB at which I purchased it. In contrast, an ATT store did an exchange even though I originally bought the phone from BB. And the activation at ATT store took less than 5 minutes.

    I think problem is BB sees a customer only as a commission for a one-time sale. Whereas to a carrier, you a long-term customer so they have an incentive to keep you happy. Also the carrier staff and much more competent and professional. I wasted a lot of time dealing with BB that could have been avoided if I dealt directly with ATT from the beginning.
    In all fairness to BB, that's where I bought mine & also had a long wait, the problem wasn't their fault. Verizon was hard to reach & there were problems with the return & exchange in their system. You would think that such a large scale recall would have caused the carriers to make this simpler for everyone, but they seemed just as perplexed about the exchange as BB was. Samsung wasn't quick on letting the stores know exactly what was expected & how it should be handled. Guess things happened too fast with so many units out there. BB personnel were actually pretty patient with my data transfer, cause I had a lot on that supreme phone!
    10-15-2016 03:45 PM
  15. ggrr8t's Avatar
    Does anyone know for sure...If I return my phone to Verizon and upgrade to a replacement, how would I get reimbursed for the case, protector (approx. $75 ) and most of all the initial fees ( tax & activation= $74.71 ) BB collected ( total approx. $150)?
    It just seems so much easier to go online and upgrade at VZ then wait for the replacement and send in the Note. Even if I did the same online with BB I have no idea how I will be reimbursed for the previous upfront costs. Not to mention paying an activation fee twice, then a new activation fee on the new replacement. It all adds up.
    10-15-2016 03:58 PM
  16. Jagadalic's Avatar
    Went to best buy to return the note 7 and was told they stopped exchanges and I had to go to Samsung directly. I was so angry so I called a best buy agent and he said the person who told me this was wrong. I ended up going back to the store and the person who told me best buy stopped exchanges was wrong and apologized. I don't think I'll ever buy from them again. Another customer was going off on all the agents since we just got the email from best buy saying to come in store and return the device.
    10-15-2016 06:34 PM
  17. cardboard60's Avatar
    I could not agree more! After this experience, I'll NEVER buy a phone again from BB. It took them FOREVER to get my first N7 activated. While they were working on it, I went and got lunch and they still hadn't finished when I got back. I went to return my second N7 and exchange for an S7 Edge. I tried to return it to a different BB from the one I bought it originally and that BB wouldn't take it. They said I had to go back to the BB at which I purchased it. In contrast, an ATT store did an exchange even though I originally bought the phone from BB. And the activation at ATT store took less than 5 minutes.

    I think problem is BB sees a customer only as a commission for a one-time sale. Whereas to a carrier, you a long-term customer so they have an incentive to keep you happy. Also the carrier staff and much more competent and professional. I wasted a lot of time dealing with BB that could have been avoided if I dealt directly with ATT from the beginning.
    You have to admit. It's tough.
    But the people at Best Buy and the carriers are having a very hard time right now.
    As well as you are. Be patient right now. Thing will work themselves out.
    10-15-2016 08:24 PM
  18. Joeykool's Avatar
    The guys at my best buy are the greatest. I have gotten phones from them for years (and new people every time) and they are so helpful and kool. They always treat me above and beyond what I'd expect.
    10-17-2016 12:23 AM
  19. jgraves1107's Avatar
    All credits are future credits with Verizon. It shows as now but doesn't actually get taken off til the next bill cycle. These carriers are just trying to make more money off this issue.
    10-17-2016 06:07 AM
  20. Chevanlol360's Avatar
    The guys at my best buy are the greatest. I have gotten phones from them for years (and new people every time) and they are so helpful and kool. They always treat me above and beyond what I'd expect.
    How much did BB Corp pay you to say that?
    10-17-2016 07:52 AM
  21. Dracolan's Avatar
    I didn't have any issues with my first recall at BB just, gave them the phone and got my new one. With the second recall i was going to get the S7E but they were out of stock. Which means i missed the window for the free TV. The rep tried to talk me into a regular S7, but that ain't going to fly. So now i am waiting till they get more S7Es in. So in the mean time i guess i will still be rocking my N7. Just want to get this mess over with.
    10-17-2016 08:23 AM
  22. djarchow's Avatar
    I didn't have any issues with my first recall at BB just, gave them the phone and got my new one. With the second recall i was going to get the S7E but they were out of stock. Which means i missed the window for the free TV. The rep tried to talk me into a regular S7, but that ain't going to fly. So now i am waiting till they get more S7Es in. So in the mean time i guess i will still be rocking my N7. Just want to get this mess over with.
    The new promo on the S7E is a $150 gift card. I would have rather gotten the gift card, as we don't need another TV, let alone 2. Hopefully I can sell them.

    Also BB does have S7Es in stock online. My store had one s7E in stock so I just ordered the second online and it should arrive next week. Once it comes, I will go turn in the other Note 7 to BB.
    10-17-2016 08:33 AM
  23. Dracolan's Avatar
    Also BB does have S7Es in stock online. My store had one s7E in stock so I just ordered the second online and it should arrive next week. Once it comes, I will go turn in the other Note 7 to BB.
    The rep i was talking to advised me not to purchase online because of the way they have to do the recall exchange.
    10-17-2016 08:35 AM
  24. Joeykool's Avatar
    How much did BB Corp pay you to say that?
    Lol.... Im Serious. It's the Reading, PA store
    10-17-2016 08:47 AM
  25. Serkle K's Avatar
    The rep i was talking to advised me not to purchase online because of the way they have to do the recall exchange.
    Yup... it's a pain... they can't order them for the stores to have as inventory, they have to have them available in their warehouse. And in the case of the recall, it doesn't show as an exchange, it shows as a separate purchase, and a separate return.

    That's the boat I am in now. Only to find out that the one I ordered isn't going to work for me because the unlocked versions are missing some features that I would have assumed as standard, if it weren't for another forum member pointing those things out. So, basically if you want all the bells and whistles go for the carrier locked versions.
    10-17-2016 10:47 AM
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