12-05-2016 12:00 PM
1,485 ... 585960
  1. ggrr8t's Avatar
    I waited on purpose to order my 7 edge on Sunday. I just downloaded my $150 BB gift card. I paid an extra $13 to have the phone delivered quicker (by this Wednesday instead of next Monday). Once I get the phone I will set it up, and transfer all my stuff. I will then go in and get a refund on my case and screen protector ordered with original phone. I will then see what I can do about all these phone activation fees. It it crazy that they are billing us.
    10-17-2016 11:21 AM
  2. Dracolan's Avatar
    I was told they activation fees would be waived, with the exception of the first one. I have only seen the first one so far on my bill.
    10-17-2016 01:11 PM
  3. djarchow's Avatar
    The rep i was talking to advised me not to purchase online because of the way they have to do the recall exchange.
    Interesting. I had both the mobile manager and my rep say ordering online was the only way to get our second s7e in a reasonable time. They can't order them now except for from another store. They ordered 6 from other stores last week and got one of them.
    10-17-2016 01:14 PM
  4. Gunny Fitz's Avatar
    (First off let me thank my friend "w7sg" here for the applause!)

    Secondly. On my original Post here - #1413, I noted (No pun intended) my experience at BB and that they said I was NOT mandated to return my ORIGINAL device (Since I never got the replacement) which was working flawlessly too. That I probably would've gone ahead and swapped it out for a S7 Edge if the only color they had was "Rose Gold." So therefore I just left and kept it.

    Fast forward to Samsung's $100 incentive and a call into my buddy who is the BB Store Manager there. I explained my dilemma on wanting a Black Onyx one if they are seriously ceasing all support, updates, etc on the Note 7 - which he somehow found in a store about an hour away (ONLY 1 of them in the entire Northern Virginia area too!) So he literally sent an employee to get it, kept it in his office desk, not even accepting it into the store inventory-since you know damn well what would happen if another sales rep saw that in the system!!! Went in there Saturday night. It was SLAMMED in Mobile and due to my Combat PTSD issues (Enough to warrant a TBI & PTSD Service Dog) I just couldnt stand in line that long, so wife and I wandered over to look at new Washers & Dryers.

    About 10 mikes later my friend comes up and tells me everything is set for the S7 and I went over and returned everything (Well NOT everything, just the phone and case - LOL) They didnt ask about the stupid Gear Fit Watch Id love to sell to anyone, and obviously the wireless charger works still. All went fine and the VZW Rep on phone stated it would take up to 3 or 4 billing cycles before the $125 in credit incentives made it onto the billing (By that time I may even have forgotten all about that stuff to be honest!)
    So now I have the S7 Edge and do admit it seriously is a nice device once one starts working with it (Unless you loved that SPen and used it all the time!) For some reason I think the picture quality is better on the S7 than Note 7 and some of the feedback and speed too! Only drawback is that it doesnt feel as solid and protective in the hands ya know? Gotta get a quality case since I was even told by the Geek Squad Geeks that even when they drop on the Edge (IN a case too) they almost always break! - Which is one more reason why i like Best Buy = their no hassle Geek Squad Insurance Protection is stellar!! I have never had to use it for ANY item I bought there, so I would love to hear anything at all about the Pros & Cons (If there are any?) from anyone?

    Oh. May as well add this too. While I was doing my phone thing. My wife found a new LG Washer & Dryer she liked, and without me knowing until i had to sign papers, she spoke w my Manager buddy and negotiated the entire purchase of that too! I nearly fell off my chair when i saw what this friend of mine had done for me. Total discount applied in ways Ive never EVER seen in my life = $1176.18 This made the entire trip and loss of my Note 7 MUCH MUCH less painful, despite dropping another grand + on a sweet Black Graphite Steel looking LG Combo set! Believe it or not, I even got the new Highly Efficient Top Loader with a tub so big one could store a body inside the damn thing!!! (Yes I realize I am WAY off topic but absolutely had to share this with you all) LOL.

    Large Capacity Top Load Washer – LG WT7700HVA | LG USA

    *Matter of fact- anyone w an LG Washer & Dryer is sought to send me a PM to educate me on them if possible?

    So my friends. I must sadly report the end of what I wanted to be the absolute BEST Smartphone Device EVER!! And just something for everyone to keep in mind I suppose to put things in perspective. Not only is Samsung losing BILLIONS upon BILLIONS of money on this major goatF***, but so are the thousands of other manufacturers out there who made stuff for that device too! As far as Im concerned, I am lucky to come out of all this WITHOUT a blown up or cooked phone, a fair trade in program, decent incentives, and the ability to know I had used the 2016 Samsung Note 7 for 3 months before this incident made history! Rest assured that I will also be saved whatever new device they come up with to take on the iPhone 7s Plus or 8, 9s whatever once they fix the QC trouble in Korea!

    Stay safe and stealthy out there folks!
    We live in a dangerous world where you should always be kind, polite, use your "Please & Thank You's" but ALWAYS have a backup plan to kill anyone who should attack either yourself or your family- Right?
    (Marine Corps Humor-just joking to my civilian members!)
    Joeykool likes this.
    10-17-2016 02:48 PM
  5. jonnyzlio's Avatar
    Currently at BB , almost an hour now. U would think they would know how to return it by now. Spoke to 4 different, very nice, employees, but no one knows the full process! !
    11-05-2016 08:28 PM
  6. cardboard60's Avatar
    Currently at BB , almost an hour now. U would think they would know how to return it by now. Spoke to 4 different, very nice, employees, but no one knows the full process! !
    Why didn't you ask to Talk to the manager of the store.
    The mgr of the Phone dept don't stay all day.
    11-05-2016 08:31 PM
  7. doodleholic's Avatar
    I finally returned mine this evening, and my Best Buy people were great. They had some hiccups with figuring out how to do the refund to my card (I bought outright on their website), and they ended up just giving my refund in cash. It actually took them longer to reactivate a Note 4 already on my account than the refund process. The whole ordeal took a little over an hour this time, but I'm sad to see my Note 7 go.
    11-08-2016 08:14 PM
  8. don Adams's Avatar
    Finally turned mine in as well. The process was actually fast. Took maybe 30 minutes with activating a S7 edge. Walked away with a refund (difference in price from n7 to s7 edge $45) and a $150 BB gift card. I tired to take the n7 when i left and told them to say they lost it but they weren't that nice lol.
    1000rrren likes this.
    11-10-2016 04:50 AM
  9. Mo Crispy's Avatar
    I thought about switching to the Edge last week but I saw the Black Friday promotion at Best Buy is a $250 gift card along with a Gear VR.
    11-16-2016 09:21 AM
  10. tomcat777's Avatar
    Walked into the BestBuy store and waited forever for someone to finally come out. Employee looked at me and said we don't take those. Never looked at the phone. Said they stopped taking them back in October. Sorry customer service!
    12-05-2016 12:00 PM
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