Best Buy Note 7 Recall Thread

[triscuit22]

Got the loaner s7 Friday with the free offers. They did it as a new purchase but said I could switch back to Note 7 when available. I made it very clear I wanted my black note 7 back. Personally I am going to get my note 7 replacement before I use the free offers so there aren't any reasons to give me my note 7.

Who's your carrier?

 

[Daunting1]

It was the mobile manager. I'm on At&t. BB seamed optimistic they would be released this coming week. I plan on returning it before 14 days or getting something in writing.

 

[anon(26204)]

Even though it's isolated... I wouldn't be suprised if CPSC or whatever they're called... Put a stop to selling all Samsung phones for now...

http://www.sammobile.com/2016/09/11/samsung-sued-over-exploding-galaxy-s7-edge/

 

[Blues Fan]

Even though it's isolated... I wouldn't be suprised if CPSC or whatever they're called... Put a stop to selling all Samsung phones for now...

Samsung sued over exploding Galaxy S7 edge - SamMobile

That was back in May. We would have heard of cases with the S7 by now all over like we are with the note.

 

[Blues Fan]

It was the mobile manager. I'm on At&t. BB seamed optimistic they would be released this coming week. I plan on returning it before 14 days or getting something in writing.

Really. So is this made up BS the blue shirts are saying are do you think they're being honest?

 

[anon(26204)]

Yeah it was...but because of the Note 7 catching fire and that one case of the Edge catching fire they may want to investigate those too....

That was back in May. We would have heard of cases with the S7 by now all over like we are with the note.

 

[anon(26204)]

It was the mobile manager. I'm on At&t. BB seamed optimistic they would be released this coming week. I plan on returning it before 14 days or getting something in writing.

I have not heard of best buy doing loaner phones for the Note. They're stance is either exchange it or return it for a refund.

Did you sign a new Installment Billing agreement ?

Or sign anything for that matter in regards to the phone you received ?

 

[Daunting1]

They reinstated the eligibility & did the s7 as new. Their theory is that the new ones would be released soon.

 

[jsgiv]

They reinstated the eligibility & did the s7 as new. Their theory is that the new ones would be released soon.

So... You don't have a loaner then.. You've "bought" a new s7. Check your line - if you have a payment you only have 14 days to return.

 

[anon(26204)]

They reinstated the eligibility & did the s7 as new. Their theory is that the new ones would be released soon.

Yes...the reinstate the eligibility in order to add the new phone (Galaxy S7 / Edge) to your line. Without doing that, they wouldn't be able to add the device to your line because the Note 7 was not done being paid for.

So you must've signed a new Installment Billing Agreement for the S7. If that's the case, you're stuck. Whomever you spoke to gave you the wrong information. Best buy will not allow you to exchange the Note 7 for a S7 or S7 Edge and then return the S7 or S7 Edge to go back to the Note 7. Best Buy is not doing loaner phones in no sorts for the Note 7.

 

[Blues Fan]

They reinstated the eligibility & did the s7 as new. Their theory is that the new ones would be released soon.

Like within the next 7 days?

 

[RobSteal]

Does backing up with Smart Switch to the SD card save all the app settings/preferences, especially my Nova settings?

 

[Daunting1]

They said they were hopefull for this Wednesday, but I think it will be longer.

 

[Blues Fan]

They said they were hopefull for this Wednesday, but I think it will be longer.

I'm glad I didn't get antsy so fast this time and didn't order the Iphone 7 plus. I was on the order screen but the delivery date in mid oct is what stopped me! Why do they say Wed though? Did they get intel it might be on wed?

 

[Daunting1]

Smart switch in store didn't move apps or app settings not sure about to card. I backed up to pc before I gave it back. Haven't restored yet.

 

[Daunting1]

I'm glad I didn't get antsy so fast this time and didn't order the Iphone 7 plus. I was on the order screen but the delivery date in mid oct is what stopped me! Why do they say Wed though? Did they get intel it might be on wed?

Not sure just what they said. They said they had cabinet full of mostly black ones, but couldn't sell them until approval. They called 5-6 At&t reps, some weren't aware of the recall. One told him I couldn't return it because it was over 14 days. He yelled in the phone we have to accept it, it has been recalled.

 

[Daunting1]

I switched from the 6 plus. I thought about the iPhone 7 but I don't think they added enough.

 

[naturecannon]

After you visit BB and ask them to reserve a Note 7 replacement, this is what BB is suppose to give you. Make sure you make a color choice if not asked.

 

[Strong_Genetics]

I switched from the 6 plus. I thought about the iPhone 7 but I don't think they added enough.

Apple has been struggling to innovate since Steve Jobs passed away.....and what samsung is doing with their phones even if the next year redesign is true it will only put them on par with what samsung already has...( amoled screen...iris scanner......curved display)..They have the money to create whatever they want but they need to open up IOS......or at least build in some more customization and let users down files straight to the device .....

 

[Daunting1]

Looks like I have to go back again. Getting more frustrating each day.