estockda
Member
I "pre-ordered" my replacement from my local Best Buy (same store I bought the phone) on Wednesday 9/14.
Got an email this morning saying it was ready for pick-up. Used Smart Switch to backup everything to my SD Card. It did that while I drove there on my lunch break. Swapped out the phone (gave back just the phone, they gave me a new box with all accessories) and am restoring my Smart Switch backup now.
All-in-all, relatively painless experience for me. Sure it was a bit of a hassle, but I'm happy with how it's been handled.
Got an email this morning saying it was ready for pick-up. Used Smart Switch to backup everything to my SD Card. It did that while I drove there on my lunch break. Swapped out the phone (gave back just the phone, they gave me a new box with all accessories) and am restoring my Smart Switch backup now.
All-in-all, relatively painless experience for me. Sure it was a bit of a hassle, but I'm happy with how it's been handled.