10-24-2016 08:17 AM
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  1. D.Kinsey's Avatar
    Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...
    09-04-2016 06:13 PM
  2. Kelly Kearns's Avatar
    Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...
    You might have someone give you a hard time, but stand your ground, you are eligible.
    09-04-2016 06:27 PM
  3. varucell's Avatar
    I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.
    09-04-2016 07:47 PM
  4. Kelly Kearns's Avatar
    I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.
    You need to get the manager and if that doesn't work, go to the district manager next.
    09-04-2016 07:52 PM
  5. trucksmoveamerica#AC's Avatar
    My Sam's Club said to call Wednesday afternoon to see if the new N7 is in stock. If not, then call about every other day. I wish they would prioritize and give customers that pre-ordered the N7 priority on the new resupply. Also I'm holding on to my N7 until they have a replacement in stock b/c I've had zero issues with heat during charging.
    09-04-2016 10:38 PM
  6. SarahGN's Avatar
    I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.
    Yeah, Samsung has pulled that option from their exchange program.
    09-04-2016 11:31 PM
  7. billykac's Avatar
    This week should be interesting.
    Let's see if SC gets any new stock.
    09-06-2016 07:26 AM
  8. sdardoin's Avatar
    Just FYI... the exchange and loaner can be done through an AT&T store. Its in their instructions to accept them. I did my wife's phone without a problem.
    Noeone415 likes this.
    09-06-2016 12:24 PM
  9. EnemiesInTheEnd's Avatar
    Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...
    If it is Verizon, you aren't eligible for the recall. Unless Sams Club doesn't play by Verizon's rules.
    09-06-2016 12:43 PM
  10. Noeone415's Avatar
    This is what I plan on doing. I don't trust sc for nothing regarding this recall.called all weekend and they are clueless.
    09-06-2016 02:46 PM
  11. tfou79's Avatar
    Going to wait it out until Monday.
    09-07-2016 06:36 AM
  12. Airmaxxx's Avatar
    Called today, but no new N7s came in. Was told to call back on Friday.
    09-07-2016 04:49 PM
  13. vincey2kr1's Avatar
    I called sams was told if I'm out of the 14 day period I need to go through Samsung. No other options possible. I'm with Verizon. Never buying through sams again
    09-07-2016 04:59 PM
  14. billykac's Avatar
    I called sams was told if I'm out of the 14 day period I need to go through Samsung. No other options possible. I'm with Verizon. Never buying through sams again
    Wha?
    That sucks!
    I wonder if Samsung got the memo and is aware that they are replacing our phones directly.
    09-07-2016 05:49 PM
  15. tfou79's Avatar
    Total BS in my opinion. This is a safety issue and worldwide recall. Try a corporate AT&T store.
    09-07-2016 07:03 PM
  16. Airmaxxx's Avatar
    Wha?
    That sucks!
    I wonder if Samsung got the memo and is aware that they are replacing our phones directly.
    My Sam's Club said I was good to go for an exchange when the new stock comes in.
    09-07-2016 07:35 PM
  17. billykac's Avatar
    I need to call my local SC...
    09-08-2016 11:09 AM
  18. Maynard's Avatar
    My Sam's Club is taking names for exchanges when new stock comes in. I am supposedly 2nd on the list. They don't really seem to have any idea when new stock will arrive though.
    09-08-2016 12:31 PM
  19. billykac's Avatar
    Called my local SC. I was told all of the stuff we already know, but specifically, that I can exchange my N7 for a new N7 at my SC when they get stock. When will they get stock? That's unknown right now.

    I was not asked to get on a list, I wasn't told to work with VZW or Samsung for the exchange.
    All good news for me, as I want another N7, and getting one via my local SC is convenient.

    Back to waiting...
    09-09-2016 09:12 AM
  20. debsawyer's Avatar
    My club is waiting on exchange stock, but one of the employees said the recall was called off. I told her she received or was given the wrong information.
    09-09-2016 09:53 AM
  21. billykac's Avatar
    Deb,
    Not surprised.
    While I like taking advantage of great prices (sometimes) at Sam's Club, I find the staff is often lacking on a number of fronts.
    We just need to wait for new stock.
    When all of the distribution channels receive stock, we'll hear about it in the news and on forums like this, and we'll need to call our local SC's at that time to find out the specific day that they will be receiving theirs.
    09-09-2016 09:59 AM
  22. Halloweenoreo's Avatar
    I went to my sams club and the working was saying i jad to bring in the box all the cables and paperwork before i could exchange it when they get it in. Does that even sound right to anyone else?
    09-09-2016 11:45 AM
  23. billykac's Avatar
    I went to my sams club and the working was saying i jad to bring in the box all the cables and paperwork before i could exchange it when they get it in. Does that even sound right to anyone else?
    No.
    I'd be very surprised if Samsungs wants all of the loose-ends, incuding boxes, back in their court. I'd say it's more likely that they want the device back, and they'll give you a new one. Plain simple.
    09-09-2016 12:24 PM
  24. ecfritts's Avatar
    I returned my N7 last weekend. It took me 3.5 hours to complete the return because I kept getting the "We can only do this", "We will have to call and see what we can do" responses. I was very patient, and courteous to the lady and the phone counter and the store manager once he became involved. They didn't really know what to do, we probably know more about this whole process than they do. They ended up calling a regional manager for the electronics or cell phones and at that point I had no other issues returning the phone and keeping the $150 gift card I received for buying the N7. I re activated my iPhone 6+and told them to call me when the new stock of N7's arrived.
    I don't think they can deny anyone for having a cracked screen (who's to say the screen didn't crack because your phone overheated). If they try to deny any request (exchanging the phone for another phone, return it for a refund or just returning it to wait for another one) I would ask they call a regional manager or higher. This issue is between Samsung, the carries and Sam's....they need to sort it out.
    09-09-2016 12:59 PM
  25. newvances70's Avatar
    I was lucky to find a Note 7 on my way to my parents house 2 hours away at a SC when they were released. My local Sams did not have one that wasn't spoken for. Today I stopped by the local SC (Sams) and they said they could not do an exchange since I originally purchased the phone at another store. I was told that Sam's club Cell Phone department is 3rd party and is not networked. It don's allow for returns unless to the original store that it was purchased from.

    Has anyone else experience this?
    09-09-2016 03:22 PM
233 1234 ...

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