Sam's Club Note 7 Recall Thread

[Kelly Kearns]

Ok Kelly.
I'll own it, since I started it.

30 days hath September....

That is exactly the thing that went through my head lol

 

[Noeone415]

So both phones i got have no issues and going to wait out and check stock every other day. Wasted about 2 hours the past two days trying to get any answers with no help. They pretty much told I have a couple options here.
1. Return the phone.
2. Exchange for another Samsung phone (which you would have to pay the tax on and maybe activation. Also this would not be a loaner.
3.wait til new stock. but the only way to be put on a waitlist is to return your phone.
4. Go through Samsung

To end this I pretty much think I might not get a replacement from them for a couple weeks. And samsung would probably take even longer.

 

[Strong_Genetics]

More info ...Phones coming soon

https://forums.androidcentral.com/e...ng.com%2Fus%2Fnote7exchange%2F&token=3XEX3n_R

 

[Noeone415]

More info ...Phones coming soon

Galaxy Note7 Exchange Program

I just have a feeling my sams club won't get enough to replace all they sold. Not saying this is fact just my opinion. There is no way to get on a waiting list until I give up my phone now which im not going to do.

 

[SarahGN]

1. Return the phone.

Anyone who has this option should exercise it. Then you can get your upgrade restored without all off the hassle of the exchange program.

 

[D.Kinsey]

Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...

 

[Kelly Kearns]

Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...

You might have someone give you a hard time, but stand your ground, you are eligible.

 

[varucell]

I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.

 

[Kelly Kearns]

I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.

You need to get the manager and if that doesn't work, go to the district manager next.

 

[trucksmoveamerica#AC]

My Sam's Club said to call Wednesday afternoon to see if the new N7 is in stock. If not, then call about every other day. I wish they would prioritize and give customers that pre-ordered the N7 priority on the new resupply. Also I'm holding on to my N7 until they have a replacement in stock b/c I've had zero issues with heat during charging.

 

[SarahGN]

I wanted to return my phone for a full refund. I was passed the 14 day return and they told me I couldnt.

Yeah, Samsung has pulled that option from their exchange program.

 

[billykac]

This week should be interesting.
Let's see if SC gets any new stock.

 

[sdardoin]

Just FYI... the exchange and loaner can be done through an AT&T store. Its in their instructions to accept them. I did my wife's phone without a problem.

 

[EnemiesInTheEnd]

Any idea if I'm still eligible for the recall if i have a cracked screen? Happened first day after 3 years with a note3 and no screen issues...

If it is Verizon, you aren't eligible for the recall. Unless Sams Club doesn't play by Verizon's rules.

 

[Noeone415]

This is what I plan on doing. I don't trust sc for nothing regarding this recall.called all weekend and they are clueless.

 

[tfou79]

Going to wait it out until Monday.

 

[Airmaxxx]

Called today, but no new N7s came in. Was told to call back on Friday.

 

[vincey2kr1]

I called sams was told if I'm out of the 14 day period I need to go through Samsung. No other options possible. I'm with Verizon. Never buying through sams again

 

[billykac]

I called sams was told if I'm out of the 14 day period I need to go through Samsung. No other options possible. I'm with Verizon. Never buying through sams again

Wha?
That sucks!
I wonder if Samsung got the memo and is aware that they are replacing our phones directly.

 

[tfou79]

Total BS in my opinion. This is a safety issue and worldwide recall. Try a corporate AT&T store.