01-02-2017 07:34 AM
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  1. jhimmel's Avatar
    Got my "order is confirmed" email showing my new Note 7 for $0.
    09-24-2016 12:58 AM
  2. donhillla's Avatar
    Me too!
    09-24-2016 01:43 AM
  3. rsmin's Avatar
    Got mine as well. Maybe we are finally nearing the end of this.
    09-24-2016 02:12 AM
  4. xkoolaidislifex's Avatar
    Got mine too. Now to hope that we can double up on promos and all get free gear vrs orlut of this.
    09-24-2016 04:56 AM
  5. xkoolaidislifex's Avatar
    Just got another email from MySamsung confirming my return selection.
    09-24-2016 09:47 AM
  6. coolbreeze78's Avatar
    Got the extra email as well. Lol, love how they are super communicative suddenly and referencing "CPSC" in the latest email.

    I'm guessing they had the screws put to them late last week by the CPSC. Now they are shot out of a cannon with over-communicating.

    Bout time. Still doesn't take them off the hook for the unprofessional silence we went through. Not even a "thank you for your patience, we are working around the clock to resolve" email or anything.

    But I suppose in their minds, they have totally fixed the situation right up and have told the CPSC it's all handled, thanks. Cool.
    09-24-2016 10:07 AM
  7. android44life's Avatar
    If you choose the exchange, do they let you use your $25 credit ? I'm thinking of taking the refund, then re-order it as the price should drop after this mess.
    09-24-2016 12:32 PM
  8. scottishlassy's Avatar
    Had to share this. Was in the mall getting a screen protector put on my Note 7 and the guy told me that he heard about a man whose hand was blown off by a Note 7.
    09-24-2016 03:47 PM
  9. coolbreeze78's Avatar
    Had to share this. Was in the mall getting a screen protector put on my Note 7 and the guy told me that he heard about a man whose hand was blown off by a Note 7.
    Seems legit.
    09-24-2016 08:10 PM
  10. rsmin's Avatar
    Seems legit.
    Coolbreeze78,

    Did you decide if you are going to take the exchange or not? I know you said you had or were moving to iPhone? You fought so hard to get the new Note it would be a shame not to enjoy it.
    09-25-2016 03:35 AM
  11. xkoolaidislifex's Avatar
    A lot of people expecting shipping notices today...
    09-26-2016 06:25 AM
  12. donhillla's Avatar
    A lot of people expecting shipping notices today...
    Agree. Been checking all weekend. Hope Samsung doesn't let us down.
    09-26-2016 07:00 AM
  13. rsmin's Avatar
    I just remember the way they took their time with the pre-orders. Hopefully this will be different.
    09-26-2016 08:07 AM
  14. coolbreeze78's Avatar
    Coolbreeze78,

    Did you decide if you are going to take the exchange or not? I know you said you had or were moving to iPhone? You fought so hard to get the new Note it would be a shame not to enjoy it.
    I'm conflicted, but I've placed the "re-order" that we've been fighting for, so we shall see. What's interesting is AmEx already refunded my full $907, so it's going to be interesting to see if Samsung ships the replacement. I'm betting they will, given how disorganized they are. My order #'s don't match, so hey, I'll take a free Note 7. At this point, I almost feel like I've spent over $900 worth of labor on this fiasco to be honest.
    09-26-2016 10:50 AM
  15. rsmin's Avatar
    I'm conflicted, but I've placed the "re-order" that we've been fighting for, so we shall see. What's interesting is AmEx already refunded my full $907, so it's going to be interesting to see if Samsung ships the replacement. I'm betting they will, given how disorganized they are. My order #'s don't match, so hey, I'll take a free Note 7. At this point, I almost feel like I've spent over $900 worth of labor on this fiasco to be honest.
    Yes you did!
    09-26-2016 11:36 AM
  16. rsmin's Avatar
    What in me don't trust Samsung.com until I see it. They sent us order confirmations on Friday and when I go in Samsung.com website I don't see it there. I remember when I pre-ordered it sat there in "processing order status" for days.. So this quiet time has me wondering again.
    09-26-2016 02:09 PM
  17. coolbreeze78's Avatar
    Yeah I'm thinking they went nuts with communication late last week (out of nowhere) just to calm us down and get us off their back. I'm betting it will be ~2 weeks before devices arrive. We shall see.
    09-26-2016 02:11 PM
  18. tommyz1052's Avatar
    are we supposed to return the charger and stuff from the old box? pen?
    09-26-2016 02:21 PM
  19. rsmin's Avatar
    I hope not. I am going to be out of town in a couple of weeks.
    09-26-2016 02:22 PM
  20. Bud32767's Avatar

    No cause to Celebrate


    I filled out the digital form out Thursday, Sept 22 at 10 pm.
    Received 2 emails early Saturday morning confirming my order.

    What has that accomplished?

    I got no shipping info as my replacement phone hasn't shipped.

    Samsung recall saga continues.

    Woe is me!
    09-26-2016 02:50 PM
  21. xkoolaidislifex's Avatar
    are we supposed to return the charger and stuff from the old box? pen?
    I'm curious about this too. I was hoping to keep all that (pen included)
    09-26-2016 03:08 PM
  22. coolbreeze78's Avatar
    are we supposed to return the charger and stuff from the old box? pen?
    People who bought from carriers, aside from being treated like royalty, kept everything (including s-pen). No problem mon, hey it's allright no worries!

    So, I'm just sending back the bare phone and box. Nothing else.

    I'd like to see Samsung come after me with an invoice for these penny value items. War will be had.

    All they want back is the device that can burn your house down. At least that's what I'm operating under.
    09-26-2016 03:20 PM
  23. jhimmel's Avatar
    Okay, so no shipping notices for anyone yet . . . lol the wait continues...
    09-26-2016 03:32 PM
  24. rsmin's Avatar
    We got to get the replacements first...
    09-26-2016 03:32 PM
  25. coolbreeze78's Avatar
    Very confusing sequence of events going on now...

    I did a chargeback last week with AmEx. Was fully refunded...

    Got the email from Samsung last week for the replacement, ordered it ($0) and changed color to silver.

    Just got a call from Samsung (out of Texas) with zero knowledge I've already placed a replacement order online. I didn't mention it. She took my info and said it would be replaced. I asked if I could switch from blue to silver, she said probably not but she'd try.

    I just called my local T-Mo store and they have them in stock, right now.

    So, will I end up with two Note 7's from Samsung, for free? I mean, if so, I probably should just go get the one from the T-Mobile store and end all of this.

    I can't help but think Samsung will catch the chargeback and not ship a replacement. I guess if they do, I could always just return it (or them).

    This is the biggest circus I've ever been a part of. It's kinda....fun.

    Guess if I wait on Samsung.com to ship one (or two) of them, I may not end up with a phone at all since I've been refunded from the charge-back (if they catch it...surely they would, no?). I could go to the T-Mo store that's 2 miles away, end this fiasco in the next 15 minutes, and possibly end up with 2 or 3 phones.

    Talk about confusing...
    09-26-2016 04:30 PM
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