01-02-2017 07:34 AM
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  1. irock1985's Avatar
    Sorry to hear that. I sold one of mine today.
    Well hopefully they don't end up blocking the IMEI #'s in a month or 2 when they realize what has happened...

    Either way I guess your free and clear
    10-04-2016 04:28 PM
  2. coolbreeze78's Avatar
    Well hopefully they don't end up blocking the IMEI #'s in a month or 2 when they realize what has happened...

    Either way I guess your free and clear
    Given how this fiasco has unfolded, I'd be shocked to the core if they are organized enough to do that. Not my fault they are a sideshow.
    rsmin likes this.
    10-04-2016 04:43 PM
  3. xkoolaidislifex's Avatar
    Well hopefully they don't end up blocking the IMEI #'s in a month or 2 when they realize what has happened...

    Either way I guess your free and clear
    I called about one of mine, and they forwarded the info onto their returns department. Said that I would have return info in 7 days. If I don't, I'm going to write them to notify them that I gave them ample time to process a return or come to a solution, and that a lack of response on their part means that I will be keeping this item as a free gift, as is my right according to the federal trade commission.

    Obviously this is more than is required of me, but my wife said I should do the ethical thing and at least notify them. I'm not expecting them to deal with this correctly.

    And as far as IMEI banning, there's no way they are on top of things that much.

    I also tried talking to everyone under the sun about getting a free gear vr. No dice. Yet another problem with Samsung.com.

    Also, anyone have their $25 gift card yet?
    10-04-2016 04:43 PM
  4. rsmin's Avatar
    I called about one of mine, and they forwarded the info onto their returns department. Said that I would have return info in 7 days. If I don't, I'm going to write them to notify them that I gave them ample time to process a return or come to a solution, and that a lack of response on their part means that I will be keeping this item as a free gift, as is my right according to the federal trade commission.

    Obviously this is more than is required of me, but my wife said I should do the ethical thing and at least notify them. I'm not expecting them to deal with this correctly.

    And as far as IMEI banning, there's no way they are on top of things that much.

    I also tried talking to everyone under the sun about getting a free gear vr. No dice. Yet another problem with Samsung.com.

    Also, anyone have their $25 gift card yet?
    Nope, I wonder if we have to register it to get the $25?
    10-04-2016 05:09 PM
  5. donhillla's Avatar
    Interesting. I called today to ask about my phone (back ordered) and tonight I get a shipping notice from Samsung. Coincidence? Don't know, but happy that this long nightmare may soon be over. Shipping from Indianapolis and arriving on Thursday 10/6.
    10-04-2016 09:37 PM
  6. rsmin's Avatar
    Interesting. I called today to ask about my phone (back ordered) and tonight I get a shipping notice from Samsung. Coincidence? Don't know, but happy that this long nightmare may soon be over. Shipping from Indianapolis and arriving on Thursday 10/6.
    Donhilla,

    Great news.
    10-05-2016 08:46 AM
  7. rsmin's Avatar
    I thought it was over, but the circus continues. Just got a shipping notice from Samsung that they are sending me another one.....
    10-05-2016 08:47 AM
  8. coolbreeze78's Avatar
    I thought it was over, but the circus continues. Just got a shipping notice from Samsung that they are sending me another one.....
    I was waiting on this. Knew it was going to happen. Enjoy your backup lol. Total fiasco.
    10-05-2016 08:48 AM
  9. rsmin's Avatar
    I was waiting on this. Knew it was going to happen. Enjoy your backup lol. Total fiasco.
    10-05-2016 10:28 AM
  10. xkoolaidislifex's Avatar
    Got a call from the people coming to pick up the phones in person. Said she just got another ticket number for me. Looks like that's why I got so many replacements.
    10-05-2016 05:02 PM
  11. rsmin's Avatar
    Got a call from the people coming to pick up the phones in person. Said she just got another ticket number for me. Looks like that's why I got so many replacements.
    Their picking up your new ones? How many did you get?
    10-05-2016 05:10 PM
  12. xkoolaidislifex's Avatar
    Their picking up your new ones? How many did you get?
    No, they called about picking up my original. Multiple ticket numbers for the same original. I received 3 replacements,and have been called for 2 pickups and received my one package for return.
    10-05-2016 05:12 PM
  13. rsmin's Avatar
    No, they called about picking up my original. Multiple ticket numbers for the same original. I received 3 replacements,and have been called for 2 pickups and received my one package for return.
    Shi what are you doing with your replacements? I have one coming tomorrow as well
    10-05-2016 06:48 PM
  14. xkoolaidislifex's Avatar
    Shi what are you doing with your replacements? I have one coming tomorrow as well
    Sitting still on them for a week.
    10-05-2016 06:50 PM
  15. marla523's Avatar
    Not sure if I should bother calling Samsung or not. I put in for a replacement immediately and got my empty box in a box last Friday. I haven't received any tracking numbers, emails or the replacement phone. Does it help at all to call? Or just wait? Are they going to want my old phone before I get the replacement?
    10-05-2016 07:01 PM
  16. coolbreeze78's Avatar
    I'd bet a dollar the replacement just shows up by Friday. I wouldn't be in a rush to send back the defective one.
    10-05-2016 07:03 PM
  17. donhillla's Avatar
    Not sure if I should bother calling Samsung or not. I put in for a replacement immediately and got my empty box in a box last Friday. I haven't received any tracking numbers, emails or the replacement phone. Does it help at all to call? Or just wait? Are they going to want my old phone before I get the replacement?
    Here's what I did. Don't know if it is connected. Called the number from the confirmation email (1-855-726-8721). Connected to off-shore. At first they wanted to get me a tracking number, would call me back in 5 to 7 business days. Say no to that and tell them you have an order number and want to speak to someone who can look up your order. That should get you a supervisor and then transferred to on-shore. Unfortunately on-shore is only open until 9PM ET. I called Tuesday afternoon and was nicely told that they were back ordered. Later that night I got a shipping notice from FedEx (2 days), should be here on Thursday. After all of that, I finally get a call from Samsung today asking if I want a refund or a replacement (WTF!). I said I had signed up for a replacement weeks ago, had a unit coming tomorrow, and already have the return shipping box. Oh well. I think this means they must have the AT&T phones in stock. Hope your's comes soon too.
    10-05-2016 07:42 PM
  18. marla523's Avatar
    Here's what I did. Don't know if it is connected. Called the number from the confirmation email (1-855-726-8721). Connected to off-shore. At first they wanted to get me a tracking number, would call me back in 5 to 7 business days. Say no to that and tell them you have an order number and want to speak to someone who can look up your order. That should get you a supervisor and then transferred to on-shore. Unfortunately on-shore is only open until 9PM ET. I called Tuesday afternoon and was nicely told that they were back ordered. Later that night I got a shipping notice from FedEx (2 days), should be here on Thursday. After all of that, I finally get a call from Samsung today asking if I want a refund or a replacement (WTF!). I said I had signed up for a replacement weeks ago, had a unit coming tomorrow, and already have the return shipping box. Oh well. I think this means they must have the AT&T phones in stock. Hope your's comes soon too.
    Thank you so much, I will do exactly what you said. I'll call tomorrow.
    This is just really annoying.
    10-05-2016 10:12 PM
  19. Bbarbie's Avatar
    While im hoping everyone that wants their replacement gets it asap, I wonder if recent news of a replacement note 7 exploding on a southwest flight is getting you all to think again? Personally I'm a bit concerned but I'd wait to see what Samsung finds. Crazy mess ugh! Good luck to you all.
    10-06-2016 01:53 AM
  20. xkoolaidislifex's Avatar
    While im hoping everyone that wants their replacement gets it asap, I wonder if recent news of a replacement note 7 exploding on a southwest flight is getting you all to think again? Personally I'm a bit concerned but I'd wait to see what Samsung finds. Crazy mess ugh! Good luck to you all.
    Yeah. I'm skeptical for a few reasons:

    The Verge is hardly a reputable news site.

    The box that they show with the alleged sticker with IMEI information is NOT on a Note 7 box. It is a white box with a sticker on the side of it. The Note 7 comes in an all black box with the sticker on the bottom.

    Most reports of Note 7s catching fire have bern false. That dudes Jeep? FALSE. Garage up in flames? FALSE.

    When the official report comes out I'll make my judgment.
    10-06-2016 07:43 AM
  21. rsmin's Avatar
    Yeah. I'm skeptical for a few reasons:

    The Verge is hardly a reputable news site.

    The box that they show with the alleged sticker with IMEI information is NOT on a Note 7 box. It is a white box with a sticker on the side of it. The Note 7 comes in an all black box with the sticker on the bottom.

    Most reports of Note 7s catching fire have bern false. That dudes Jeep? FALSE. Garage up in flames? FALSE.

    When the official report comes out I'll make my judgment.
    The ATT variant comes in a white and blue box, with the sticker on the white side. It's the only variant with that color box.
    10-06-2016 08:16 AM
  22. xkoolaidislifex's Avatar
    The ATT variant comes in a white and blue box, with the sticker on the white side. It's the only variant with that color box.
    Well I have learned something new today.
    10-06-2016 08:25 AM
  23. Bbarbie's Avatar
    I saw white AT&T box in one news link with black square it is possible he had old one and didn't exchange and got some fake pix from those that others post online
    10-06-2016 08:57 AM
  24. rsmin's Avatar
    I saw white AT&T box in one news link with black square it is possible he had old one and didn't exchange and got some fake pix from those that others post online
    Could be.. Not too worried about this at this point.
    10-06-2016 12:29 PM
  25. marla523's Avatar
    Thank you so much, I will do exactly what you said. I'll call tomorrow.
    This is just really annoying.
    I just callled, they told me they ran out of stock and will be receiving new phones today or tomorrow and I should have the phone within a week. I guess we'll see what happens.
    10-06-2016 12:56 PM
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