01-02-2017 07:34 AM
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  1. rsmin's Avatar
    I just callled, they told me they ran out of stock and will be receiving new phones today or tomorrow and I should have the phone within a week. I guess we'll see what happens.
    That because they keep giving everyone multiple phones...
    marla523 likes this.
    10-06-2016 03:55 PM
  2. rsmin's Avatar
    No, they called about picking up my original. Multiple ticket numbers for the same original. I received 3 replacements,and have been called for 2 pickups and received my one package for return.
    With the the replacements are you trying to pick the one with best battery life? The replacement I got the other day doesn't seem to have as good as battery life as my original one did. Going to let it settle in for a few days and see what happens.
    10-06-2016 04:01 PM
  3. melonzzzzz's Avatar
    Got my replacement phone. Charging now and syncing from backup.

    I don't get the warning when I plug in my replacement device but I don't have the green battery. Is this normal?

    I assume the green is for previously sold phones that need to be designated as safe?
    10-07-2016 02:46 AM
  4. Jad Morffier's Avatar
    Got my replacement phone. Charging now and syncing from backup.

    I don't get the warning when I plug in my replacement device but I don't have the green battery. Is this normal?

    I assume the green is for previously sold phones that need to be designated as safe?
    I got my replacement yesterday and it was only after I'd turned the phone on and connected online that I got a software/firmware update warning. After installing and rebooting you get the green battery.
    10-07-2016 03:14 AM
  5. melonzzzzz's Avatar
    I got my replacement yesterday and it was only after I'd turned the phone on and connected online that I got a software/firmware update warning. After installing and rebooting you get the green battery.
    haven't gotten the update warning yet but hopefully coming soon
    10-07-2016 04:15 AM
  6. rsmin's Avatar
    haven't gotten the update warning yet but hopefully coming soon
    Mine came about two days after I set my phone up.
    10-07-2016 08:49 AM
  7. Seeker336's Avatar
    So I called Samsung eCommerce Dept today to ask about my AT&T unit that was ordered on 20 Aug and never fulfilled. Previously received answer to expect "fulfillment" by/on 14 October. The answer today is that the system shows "backorder", but stock is "due to arrive tomorrow" so "you might receive your Note 7 one day next week." I plan to check again on Monday. If still no decent info, I will likely cancel my order and stay with my Note 5.
    10-07-2016 10:04 PM
  8. marla523's Avatar
    I have a feeling I'll never get my replacement phone. Did anyone see this article?
    https://www.engadget.com/2016/10/07/...-note-7-sales/
    10-07-2016 10:51 PM
  9. rsmin's Avatar
    I have a feeling I'll never get my replacement phone. Did anyone see this article?
    https://www.engadget.com/2016/10/07/...-note-7-sales/
    I am sure they are just waiting until it is known if this is another issue or just an isolated case with the one they are investigating.
    marla523 likes this.
    10-08-2016 07:32 AM
  10. rsmin's Avatar
    I have a feeling I'll never get my replacement phone. Did anyone see this article?
    https://www.engadget.com/2016/10/07/...-note-7-sales/
    Now it seems like it's great you are not getting the replacement phone, as you can see by the other threads we have more news coming out that the replacements have caught fire. I think 4 or five now here in the states.

    If this all pans out to be true then the new problem will be us dealing with Samsung.com just to get our money back and move on. I will hate it too because I love this phone. We might have to wind up doing like coolbreeze78 did and try and get a charge back on our credit card. We are back to wait and see again. What a fiasco to such a great phone.
    10-09-2016 03:56 AM
  11. coolbreeze78's Avatar
    Given the news that Samsung never really fixed the problem (here comes a huge multi-miliion/billion dollar lawsuit...?) I'm out. Surely there is a whistle-blower inside the organization...now we wait on him/her to come forward. Sounds like they never really fixed the issue and put profits first. That's not a company I want to do business with.

    While I did sell mine locally, I just sent the guy a proactive text telling him I'd give him a full refund if he wants. It's the right thing to do. If Samsung won't handle this honestly, at least I will.

    BTW, I was never charged for it. And I have a free second one here that I've been using.

    I want them both gone. Never again, Samsung has tossed napalm on this bridge.

    Samsung.com Note 7 Recall Thread-chat.png
    BarfingMonkey likes this.
    10-09-2016 10:51 AM
  12. rsmin's Avatar
    Coolbreeze78, I am not there yet, maybe they thought they fixed it? But, understand the frustration. BTW, great way to treat your buyer..
    10-09-2016 01:12 PM
  13. xkoolaidislifex's Avatar
    Now I'm even more happy that I have these two extras. I think I might just try and walk into a Verizon and grab a Pixel XL for my Note 7 that I received as a gift
    10-09-2016 03:42 PM
  14. Lethal1148's Avatar
    If there's another recall on the N7, the phone is finished. There's way too much bad press on it. Makes me wish I had just gotten a refund and repurchased from a carrier, instead of an exchange.
    10-09-2016 04:03 PM
  15. avalvo's Avatar
    Painful. It's a real nice phone.
    10-09-2016 06:14 PM
  16. chyeo1979's Avatar
    Wonder how many heads going to roll in Samsung
    10-09-2016 06:17 PM
  17. coolbreeze78's Avatar
    Walked in to the Apple Store today, walked out with an iPhone 7+ 256. I'm fully done this time. Good luck to all who keep supporting this crooked company. They knew. It will be a business class case study about ethics for years to come.
    10-09-2016 06:24 PM
  18. bobxxz's Avatar
    Walked in to the Apple Store today, walked out with an iPhone 7+ 256. I'm fully done this time. Good luck to all who keep supporting this crooked company. They knew. It will be a business class case study about ethics for years to come.
    Wow they actually had them in stock?
    10-09-2016 06:28 PM
  19. coolbreeze78's Avatar
    Wow they actually had them in stock?
    Yeah it's pretty easy to get one. Just go to the store and ask. I have TMobile so got the Verizon version. New stock arrives every day at 10:30am. Don't pay a scalper.
    10-09-2016 06:29 PM
  20. rsmin's Avatar
    Hopefully Samsung.com learned something during the first recall and we can all get our money back easily but I won't hold my breath. If they hesitate at all this time to refund I am just going to do what coolbreeze78 did last time and try to get a charge back on my credit card. At least there is enough news out there about this situation that the credit card companies will know it's an issue. I do know that what ever phone I do pick up it's not going to be with Samsung.com. I will go into a ATT carrier store and pick it up this time. They won't fool me again with their lousy customer service if I can ever get our from under them.
    10-09-2016 07:36 PM
  21. donhillla's Avatar
    I too am at the end of the line with this fiasco. If there is a second recall, then the Note 7 is dead and will not survive. I am contemplating buying a S7 Edge from Best Buy (they are in stock in my area) and just wait for Samsung to initiate a recall. I will ask for a refund for the phone and accessories. Will keep the S7 Edge until they get a truly fixed Note 7 (doubtful) or when the Note 8 comes out. I will miss the S Pen, but I need a stable phone that I can depend on. I use my phone for work email when away from my work laptop and cannot keep requesting new provisions for every phone change. I have a feeling that a recall will happen this week.
    10-10-2016 01:41 AM
  22. rsmin's Avatar
    I too am at the end of the line with this fiasco. If there is a second recall, then the Note 7 is dead and will not survive. I am contemplating buying a S7 Edge from Best Buy (they are in stock in my area) and just wait for Samsung to initiate a recall. I will ask for a refund for the phone and accessories. Will keep the S7 Edge until they get a truly fixed Note 7 (doubtful) or when the Note 8 comes out. I will miss the S Pen, but I need a stable phone that I can depend on. I use my phone for work email when away from my work laptop and cannot keep requesting new provisions for every phone change. I have a feeling that a recall will happen this week.
    I will probably do the same thing, I am too invested in Samsung to try anything else. I just hate the fact that I have been using a Note since Note 2 and this will be the first non spen phone in years. But instead of best buy I will go into a corporate store.. Just easier to swap and/or get fixed if another issue.
    10-10-2016 05:24 AM
  23. donhillla's Avatar
    A couple of days ago I was setting up my Note 7 for my car audio. The car is 7.5 years old and I asked it to list other paired phones:

    Note 5
    Note 4
    Note 3
    iPhone 5
    iPhone 4s

    Reminded my how much I have liked the Note Series and how it enticed my from Apple.
    10-10-2016 12:33 PM
  24. a2gtinut's Avatar
    Just received email thay my coral blue ATT shipped. It took long time to get it but we will see what happens next. Original phone was charged few times and no issue but not really using it. Due to 'warning'.
    10-10-2016 02:46 PM
  25. Lethal1148's Avatar
    Has anyone tried to call Samsung to see if the people who got exchanges are able to get refunds?
    10-10-2016 02:48 PM
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