10-25-2016 12:07 PM
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  1. steelers1's Avatar
    Verizon will exchange your Target bought Note 7. I have confirmed this through Samsung, and through Verizon.

    Whether or not your individual Verizon store will be cooperative is another story, but no, none of you are screwed, you will be able to exchange your phone.

    Target is being cagey because they do not know if they will sell the Note 7 anymore, so most reps do not expect to get them in to have one to exchange for your old phone. I have been told that even if they are not selling the Notes7s they should have Note 7's for exchange. We'll find out tomorrow.

    But my advice is just to chill. None of you will be stuck with your old Note 7.
    I haven't seen a single person say they've been able to trade a target bought phone in at Verizon.
    09-20-2016 10:54 AM
  2. Jaxensmommy's Avatar
    I'm the manager of receiving in a Target store and none have come in from any carriee yet. The target mobile reps keep pressuring me to return it but i can't be without a phone. I just wish they made this easier for the consumer. It's not our fault. We're not dissatisfied. They should make this easier for us.
    09-20-2016 02:06 PM
  3. scottishlassy's Avatar
    This is ridiculous Target. Even Best Buy is already exchanging phones. So are all of the carriers.
    09-20-2016 03:54 PM
  4. steelers1's Avatar
    Has anyone tried to exchange a Target bought Note 7 at a Verizon store yet? This is what I would like to do.
    09-20-2016 05:35 PM
  5. steelers1's Avatar
    Verizon will exchange your Target bought Note 7. I have confirmed this through Samsung, and through Verizon.

    Whether or not your individual Verizon store will be cooperative is another story, but no, none of you are screwed, you will be able to exchange your phone.

    Target is being cagey because they do not know if they will sell the Note 7 anymore, so most reps do not expect to get them in to have one to exchange for your old phone. I have been told that even if they are not selling the Notes7s they should have Note 7's for exchange. We'll find out tomorrow.

    But my advice is just to chill. None of you will be stuck with your old Note 7.
    I just confirmed through Verizon that this is not the case. I'm stuck dealing with Target. They say maybe in the next 2-3 months they will have replacements available. Way to go Target!
    09-20-2016 07:27 PM
  6. scottishlassy's Avatar
    I just left my Target. Told me they don't know when they are getting replacements in. I left and came to the AT&T store. They are going to do the exchange for me here.
    09-20-2016 07:47 PM
  7. steelers1's Avatar
    I just left my Target. Told me they don't know when they are getting replacements in. I left and came to the AT&T store. They are going to do the exchange for me here.
    Unfortunately Verizon won't do that.
    09-20-2016 07:50 PM
  8. race4life's Avatar
    So today I went to a Corp ATT store and told them that Target doesn't know if they will be getting the new Notes and that I called Samsung and they told me to deal with ATT. The rep told me that I should return the note to Target and they (Target) will reverse my upgrade and then I could come back and get one of the 18 Notes they had just gotten in today. I asked them to check my account and for some reason my line now shows that I am eligible for an upgrade (when it shouldn't since I still have the Note from Target). So they upgraded my line (again) and gave me one of the new Notes. Now I have to just return the old note to Target for a full refund.

    So I guess my suggestion would be to find a ATT store that has the new Notes in stock. Have them hold one for you and then go back to Target, return the bad Note and have them reverse your upgrade. Once you have your upgrade back go to the ATT and get the new Note.
    09-20-2016 07:57 PM
  9. scottishlassy's Avatar
    Unfortunately Verizon won't do that.
    I'm really sorry!
    09-20-2016 07:57 PM
  10. Lcarey123's Avatar
    I just left my Target. Told me they don't know when they are getting replacements in. I left and came to the AT&T store. They are going to do the exchange for me here.
    Sat in an at&t Corp store for 90 mins and they said they won't take the phone back. They didn't care that Target hasnt been helpful and that we have all been told to deal with our carriers.
    09-20-2016 08:38 PM
  11. scottishlassy's Avatar
    2 hours later, and I am walking out with a new Note 7.
    09-20-2016 08:50 PM
  12. Lcarey123's Avatar
    My at&t store said they couldn't because there was no receipt on file. How did your store do it? Maybe I can try a different one tomorrow.
    09-20-2016 09:17 PM
  13. Thehomez's Avatar
    How are people doing exchanges at AT&T store? I tried and they couldn't pull up my receipt to do the exchange even though I had my Target receipt with me
    09-20-2016 09:19 PM
  14. scottishlassy's Avatar
    My at&t store said they couldn't because there was no receipt on file. How did your store do it? Maybe I can try a different one tomorrow.
    I had all of my Target paperwork. I told them that Target had just told me that they didn't know when they were going to get replacements in. I showed them the text message I got from AT&T earlier today and they said okay. We will take care of you.

    There were other people in there doing the same thing that had just come from Target too. I heard the manager say they were getting all kinds of people coming in saying they couldn't get replacements at other retailers. They just decided to help everyone.

    They can do the exchange. They have to call in and cancel the original contract and redo it.
    09-20-2016 09:22 PM
  15. scottishlassy's Avatar
    They did say the text message that I got from AT&T today was what they needed.
    09-20-2016 09:27 PM
  16. race4life's Avatar
    I had all of my Target paperwork. I told them that Target had just told me that they didn't know when they were going to get replacements in. I showed them the text message I got from AT&T earlier today and they said okay. We will take care of you.

    There were other people in there doing the same thing that had just come from Target too. I heard the manager say they were getting all kinds of people coming in saying they couldn't get replacements at other retailers. They just decided to help everyone.

    They can do the exchange. They have to call in and cancel the original contract and redo it.
    I agree with this. I was in a ATT store last weekend and they were in the process of letting me return Target bought Note to the ATT store. It can be done it just is a big pain for the store. The guy told me it was going to take 1.5 hrs to get done and I didn't have the time.
    09-20-2016 09:30 PM
  17. aenokea's Avatar
    I was in my local Target and the mobile person said that they should be getting in the Note 7 but not sure when... But reading through this thread it looks like most have given up on getting the phone from Target? I wanted to use my gift cards to re-buy but should I just go through ATT already?
    09-20-2016 10:28 PM
  18. scottishlassy's Avatar
    I was in my local Target and the mobile person said that they should be getting in the Note 7 but not sure when... But reading through this thread it looks like most have given up on getting the phone from Target? I wanted to use my gift cards to re-buy but should I just go through ATT already?
    Really your call. I just got tired of Target telling me "we don't know when they are coming in." Especially when Samsung said no later than September 21. It's like the left hand doesn't know what the right hand is doing.
    09-20-2016 10:40 PM
  19. grmrsan1's Avatar
    has anyone found out if target got their new note 7?
    Nope, not yet
    09-21-2016 01:05 AM
  20. grmrsan1's Avatar
    Anyone hear any news on when Target will get new ones in yet?
    We have no friggin clue. Heck we don't even know for sure IF we are getting replacements!
    09-21-2016 01:08 AM
  21. grmrsan1's Avatar
    That's a little confusing. You state "most reps do not expect to get them in to have one to exchange for your old phone." Then state "just chill, none of you will be stuck with your old Note 7."
    Because even if we don't get new ones, you can return the old one for refund, and buy another someplace else.
    09-21-2016 01:11 AM
  22. bothee's Avatar
    Is there any downside to just returning and rebuying somewhere else at this point? You'd only miss out on the $25 Samsung credit, right?

    The two year upgrade price is $50 cheaper at Verizon corporate than it was at Target, so I'd still come out ahead and get the phone sooner--or am I missing anything?

    Anybody who did the return did you need all the original packaging and whatnot?
    09-21-2016 01:40 AM
  23. Thehomez's Avatar
    I'm worried if you return to target then buy again from somewhere else that you'll lose out on the BOGO deal that the carriers were giving before...
    09-21-2016 06:00 AM
  24. Corey Watford's Avatar
    They did say the text message that I got from AT&T today was what they needed.
    Could you tell me what the message said, really can't make a pointless trip across town to AT&T for nothing
    09-21-2016 08:36 AM
  25. Burtonpopo's Avatar
    Is there any downside to just returning and rebuying somewhere else at this point? You'd only miss out on the $25 Samsung credit, right?

    The two year upgrade price is $50 cheaper at Verizon corporate than it was at Target, so I'd still come out ahead and get the phone sooner--or am I missing anything?

    Anybody who did the return did you need all the original packaging and whatnot?
    Thinking about doing this same thing. Anyone know how easy it is to return the phone?
    09-21-2016 10:07 AM
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