10-25-2016 12:07 PM
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  1. SarahGN's Avatar
    I'm still in my 14 day period up until next next week. Just wanted to know what the final pla n is first. I can always get a full refund anyway.
    The Target rep I spoke with said the return process is going to be more involved and time consuming requiring manager approval after the 14 day return period is up.

    Target mobile is not like BB or the carriers - they hardly sell any phones compared to the big outfits.
    09-03-2016 03:48 PM
  2. clerk's Avatar
    The buck should be passed to Samsung, not Target.

    This just happened right before a major US holiday and you want instant answers. Samsung just announced the recall yesterday. I think your expectations are unreasonable and not based in reality given the short time that has elapsed.

    Even VERIZON who is Samsung's number 1 partner doesn't have all of their procedures in place. Target mobile is small potatoes compared to Verizon.

    Glad I don't work retail and have to deal with so many unreasonable customers every day.
    I paid 900 for a phone that could turn into a fireball. I disagree that I am being unreasonable. Yes I want answers and I think it's perfectly reasonable to expect them. It's not rocket science. As I mentioned before the real problem is Samsungs refusal to direct ship replacements. and it's total BS that target or anyone is not giving refunds after 14 days. Unless I want a lesser phone I am stuck and that is unreasonable.
    09-03-2016 03:54 PM
  3. trmiv's Avatar
    I think it's wise just to wait until later next week. I doubt any of the target reps have any solid info today on what needs to be done. This is a recall though and the process is detailed and determined by Samsung so there shouldn't be any need more extra approval for anyone and a 14 day return period has nothing to do with this. If Target was standing in the way of the recall process and someone's device went up in flames and torched a house they'd have some issues. I'm sure our devices will get swapped.
    09-03-2016 03:56 PM
  4. SarahGN's Avatar
    I paid 900 for a phone that could turn into a fireball.
    Your beef is with Samsung.
    09-03-2016 05:52 PM
  5. SarahGN's Avatar
    As I mentioned before the real problem is Samsungs refusal to direct ship replacements.
    Never heard of that happening for anything when you didn't buy directly from the manufacturer. You are being unreasonable if you expect that.
    09-03-2016 05:53 PM
  6. clerk's Avatar
    Your beef is with Samsung.
    You are right. And I called them out earlier for not allowing direct exchanges. They praise being heaped on them is BS. That's the best and only reasonable solution. Yet they refused. So now I am left with poor choices.
    09-03-2016 05:54 PM
  7. clerk's Avatar
    ATT does this all the time and they are the one that sold me the phone. Apple does it all the time too. HTC does the same thing. Of course that alternative exists.
    09-03-2016 05:55 PM
  8. SarahGN's Avatar
    I think it's wise just to wait until later next week. I doubt any of the target reps have any solid info today on what needs to be done.
    Yes they do. They got an email and it says they are getting the replacement devices next week. But until then if you want to return for a refund you can. There is no restocking fee.

    If you want to do an exchange, you have to wait for them to get the replacement devices in.
    09-03-2016 05:56 PM
  9. clerk's Avatar
    Yes they do. They got an email and it says they are getting the replacement devices next week. But until then if you want to return for a refund you can. There is no restocking fee.

    If you want to do an exchange, you have to wait for them to get the replacement devices in.
    That's very helpful if true. My store was less than clear on that.
    09-03-2016 05:59 PM
  10. SarahGN's Avatar
    That's very helpful if true. My store was less than clear on that.
    My rep showed me the email on his phone. Tell them to check their email.
    09-03-2016 06:12 PM
  11. clerk's Avatar
    I went to my target to discuss things. They confirmed I could exchange for a different phone or get a refund. She didn't say whether the refund option would continue. She was less clear on the exchange process. They are waiting for information on how that is going to work.

    I was intent on returning and grabbing a honor 8. But I know I won't like the 8 after a week. So I'm gonna just stick this out. If the v20 looks amazing i may do the refund option but i doubt it will beat the n7.
    SarahGN likes this.
    09-03-2016 08:02 PM
  12. pomeg's Avatar
    So if we choose to refund with Target on AT&T (assuming that's an option), what happens to the 100$ gift card and 200$ trade-in promotion? Are those still honored?
    09-03-2016 10:12 PM
  13. SarahGN's Avatar
    I went to my target to discuss things. They confirmed I could exchange for a different phone or get a refund. She didn't say whether the refund option would continue. She was less clear on the exchange process. They are waiting for information on how that is going to work.
    I would return for a refund and get your upgrade restored. Then when the replacements are done, I am sure that Samsung will offer promos on the Note7 and you can take advantage of those if you decide to stay with the Note7.

    Obviously you will need a phone to put on your line if you return for a refund. I have backups so it is no big deal to me.
    09-03-2016 10:22 PM
  14. clerk's Avatar

    Obviously you will need a phone to put on your line if you return for a refund. I have backups so it is no big deal to me.
    Maybe you could lend me one.... ha. I actually don't have a back up which makes this complicated. The honor 8 is nice but it's still $400 and I absolutely know it won't satisfy me. I wasn't particularly thrilled with my HTC 10 and that's probably the 2nd best phone available. Target wasn't offering a temporary exchange either. Sounded like once you do the deal it is done. You raise a really interesting point though in that Samsung may have no choice but to lower prices and/or offer great deals to restore confidence. Just wish I had an old iPhone laying around.
    09-03-2016 10:40 PM
  15. SarahGN's Avatar
    Just wish I had an old iPhone laying around.
    In the past I have purchased GoPhones and then removed the SIM card before turning them on. Then requested that the GoPhone be unlocked through this link:

    https://www.att.com/deviceunlock/

    Select that you are not an AT&T customer even if you are. I have always gotten an unlock code emailed to me within a few days. Then follow the instructions to unlock the phone but don't put a SIM card in the phone until it is unlocked. After it is unlocked, then you can put your postpaid SIM in the phone.

    That may be a way to get a cheap backup phone.

    You may not even have to get it unlocked to use it on AT&T postpaid, maybe you can just put your AT&T postpaid SIM in a GoPhone, I am not sure because I am on Verizon. But I always get GoPhones unlocked before activation.

    If you are on TMobile and get the GoPhones unlocked, you can use them on TMobile.
    09-03-2016 11:16 PM
  16. steelers1's Avatar
    But what happens if you just return for a refund? I got a $200 trade in giftcard that I applied as a down payment and another $100 giftcard for pre ordering. These giftcard's have been used already. Also what happens if you already got your free gift from Samsung, the gear fit our memory card?
    09-04-2016 09:43 AM
  17. clerk's Avatar
    But what happens if you just return for a refund? I got a $200 trade in giftcard that I applied as a down payment and another $100 giftcard for pre ordering. These giftcard's have been used already. Also what happens if you already got your free gift from Samsung, the gear fit our memory card?
    Good question. I decided not to return. The 200 trade in seems like they can't ask for that back since you gave then a phone. The 100 is more complicated but my guess is they have to eat it.
    09-04-2016 11:03 AM
  18. mozman's Avatar
    But what happens if you just return for a refund? I got a $200 trade in giftcard that I applied as a down payment and another $100 giftcard for pre ordering. These giftcard's have been used already. Also what happens if you already got your free gift from Samsung, the gear fit our memory card?
    I believe you get to keep the pre order gift of the SD card or Gear Fit..... From what I've read. I'm guessing here.... But I would guess you get to keep the $200 trade in gift card, because that's a trade in. The $100 GC, I'm less sure about. You would need to ask the target mobile rep about that.... Probably best to speak with the manager of target mobile and not a regular sales rep.
    09-04-2016 11:04 AM
  19. SarahGN's Avatar
    But what happens if you just return for a refund? I got a $200 trade in giftcard that I applied as a down payment and another $100 giftcard for pre ordering.
    I got the $200 gc for trade in and like you applied it as a downpayment. I was refunded a $200 gc when I returned.

    If the $100 gc for preorder was rung up on a separate receipt, it is up to the discretion of the Target rep whether or not to make you return it. Mine did not make me return mine since like you I had spent it.

    They have to accept these as returns if you are within the 14 day return period and if you spent the gift cards, the worse they can do is deduct that from what they refund you. My Target rep did not do that.

    The Target Mobile reps are not Target employees btw. They work for a company who handles the wireless sales.
    09-04-2016 11:30 AM
  20. SarahGN's Avatar
    Also what happens if you already got your free gift from Samsung, the gear fit our memory card?
    You get to keep it.

    I consider the free Gear Fit 2 compensation for my inconvenience and Samsung has to eat that loss.

    The Target trade-in gift card is a loss that Target Mobile has to eat since they took my old phone and get to refurbish it and resell it. I had NO INTENTION AT ALL of returning the Note7 when I bought it. I loved it and would have never returned it (although I probably would have done a warranty exchange through Samsung since it did run hot but that is a different issue).

    The $100 preorder gift card is issued by Target and they eat that loss if they don't ask for it back. I was not asked for it back.

    If Target Mobile or Target have an issue with the $200 + $100 gift cards that they have to eat the loss, then they can take it up with Samsung. I purchased in good faith and loved the phone and would have kept it if it weren't for the recall.
    09-04-2016 11:31 AM
  21. SarahGN's Avatar
    he 100 is more complicated but my guess is they have to eat it.
    For a regular return not due to a recall, the rep may ask for it back. Due to this recall, I don't think they will. I spent mine and the rep still accepted the return.
    09-04-2016 11:32 AM
  22. SarahGN's Avatar
    Probably best to speak with the manager of target mobile and not a regular sales rep.
    I told my rep I spent mine, he said no problem. It is rung up on a separate receipt. When you return the phone, the Target Mobile rep (who is not a Target employee btw) takes you to customer service where the CSR refunds you your downpayment and tax back in the form you paid. So for instance, if you put $200 trade in gift card down as a downpayment and paid the taxes by credit card, the downpayment is refunded to you as a Target gift card and the taxes are refunded to you by credit card.

    The $100 preorder gift card does not appear on the phone purchase receipt and if your Target rep doesn't ask for it back, you get to keep it.
    J4To likes this.
    09-04-2016 11:35 AM
  23. Jaxensmommy's Avatar
    I work for Target and Target mobile is a outside vendor. They are clueless in my store and I instantly regretted getting my phone there. That being said, the reps at my store are still clueless. As for as the gifted go, make sure it's not getting deducted from your refund if you choose to go that route. I have not personally been on duty for any of the returns, but I have be a feeling I will be this week coming up.
    If you are having any trouble, ask someone in red and khaki to speak with the LOD.
    Our phones come in via ups after 11am, and they have to go through receiving so they probably won't know they are in the building until the afternoon.
    It was a frustrating experience getting mine in the first place. I expect the exchange to be just as stressful.
    09-04-2016 12:04 PM
  24. SarahGN's Avatar
    I work for Target and Target mobile is a outside vendor. They are clueless in my store and I instantly regretted getting my phone there.
    I had a very good experience at my Target Mobile.

    If you are having any trouble, ask someone in red and khaki to speak with the LOD
    What is an LOD?
    09-04-2016 12:13 PM
  25. mozman's Avatar
    I just called the target store I got my note 7. Guy was clueless. He kept talking about their standard return policy, wasn't familiar about the particulars of the recall other than knowing that the Note 7 is no longer being sold. He didn't know about loaners in the interim until new Note 7's are available. I'll need to speak with that Target Mobile's manager when he is in.
    09-04-2016 12:49 PM
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