pomeg
New member
I really hate ATT customer service!
Neil : Hello, my name is Neil. I hope you are having a great day! How may I help you today?
Jim : I have a samsung galaxy note 7. I purchased it from Target. Do I need to return the phone to target or can I return it to an ATT store?
Neil : Sure thing.
Neil : I can definitely help you with that.
Neil : Since the phone is from target you have to let them unlock the phone so that we can activate on our service.
Jim : It is active on ATT already. The phone is recalled and I am curious about the return/exchange process
Neil : Oh I see.
Neil : May I know why do you want to return the phone?
Jim : It is recalled because the battery explodes!!!
Jim : This is a big deal, all over the news, I am really surprised you are unaware of the issue
Neil : I'm sorry to hear that.
Neil : If that's the case you may go to one of our retail store.
Neil : Yes we are recalling the the note7 that was purchased from us.
Jim : I purchased it from Target, can I return it to an ATT store?
Neil : I'm so sorry Lee, my eyes is such a traitor I should wear glasses now.
Neil : To be honest, it will not be replaced since it is not purchased from TT.
Neil : AT&T
Jim : ok
Neil : I do apologize Lee.
Neil : As much as we love to since the phone doesn't have any commitment from us, you may just contact target if they are also recalling their deffective note7
Neil : Is there anything else I can help you with?
It's ironic considering the messages sent to us via text keep saying to go to an AT&T store. After doing so, AT&T told me to go to Target. Target told me to go to Samsung. Samsung told me to go to Target or AT&T. The next day, another AT&T message got sent saying to go to an AT&T store. No idea what to do now.
Target doesn't seem to be following the loaner phone policy that Samsung put forth, so that leaves those of us without a temporary backup phone out of luck.
Maybe the phone will explode in the meantime and we can sue someone.