10-25-2016 12:07 PM
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  1. dpham00's Avatar
    [WARN]UPDATE: The Samsung Galaxy Note7 has been officially recalled. Users who own a Note7 will be able to exchange their unit for another one.

    Samsung announces global Galaxy Note 7 recall following battery explosions | Android Central
    [/WARN]

    [NOTE]Please use this thread for those who bought from Target only. For an updated list of official statements from Samsung and carriers, plus what to do if you're affected, and links to the other carrier threads, please check the following link.

    http://forums.androidcentral.com/sam...-7-recall.html[/NOTE]
    09-02-2016 09:47 PM
  2. trmiv's Avatar
    Thanks for the thread!

    All I can find so far from target is this

    BRIEF-Target Corp says discontinued the sale of the Samsung Galaxy Note 7 - Spokeswoman | Reuters

    I'm going to head to the store I got mine from tomorrow and see what they say.
    09-02-2016 09:50 PM
  3. clerk's Avatar
    Any one get any official statement from Target yet? I'm still confused since my ATT text says come to them directly. Seems like we can cut Target out of the loop. I have a Target with an ATT store right next to it. Even though I'm keeping my N7 until I can get a replacement, I may stop by and see what they have to say.
    09-03-2016 08:18 AM
  4. trmiv's Avatar
    Chatted with an AT&T rep today and was told it definitely had to be returned through the point of sale, so it has to be through Target. I'm just going to wait until mid next week and go to Target. I doubt they will have great info today.
    09-03-2016 10:07 AM
  5. clerk's Avatar
    Chatted with an AT&T rep today and was told it definitely had to be returned through the point of sale, so it has to be through Target. I'm just going to wait until mid next week and go to Target. I doubt they will have great info today.
    So weird since the ATT text doesn't say anything about this. I'm sure my local target is clueless.
    09-03-2016 12:33 PM
  6. J4To's Avatar
    Today is my last day to return; called late last night and, of course, Target Mobile rep said to call Samsung. So frustrating.

    Did anyone else do the trade-in gift card bonus? Any guesses how that will be handled, I don't have them anymore
    09-03-2016 01:05 PM
  7. clerk's Avatar
    Today is my last day to return; called late last night and, of course, Target Mobile rep said to call Samsung. So frustrating.

    Did anyone else do the trade-in gift card bonus? Any guesses how that will be handled, I don't have them anymore
    That's BS. I spent 25 minutes on with Samsung last night and they said I have to go to target.
    09-03-2016 02:00 PM
  8. NatMD's Avatar
    I just got off the phone with target mobile. They have t received a lot of information yet but they did say I can return it for refund or change to different phone within the 14 days. Exchanging for another note reportedly is through samsung. Good thing I just had it for 2 days. Will keep it for now and see what samsung officially says, also I'll see what apple has to offer
    09-03-2016 02:01 PM
  9. clerk's Avatar
    Absolutely 100 percent contrary to what Samsung said. My return expired yesterday so based on that target would basically tell me I am screwed.
    09-03-2016 02:05 PM
  10. SarahGN's Avatar
    My Target will take these devices back. They need to call their regional manager if they have any questions.
    09-03-2016 02:08 PM
  11. clerk's Avatar
    My Target will take these devices back. They need to call their regional manager if they have any questions.
    If target is going to get squirly then it leaves me with almost no choice but to demand a refund. I wanted to hold out for a replacement but this sounds like trouble.
    09-03-2016 02:10 PM
  12. TylerLV76's Avatar
    Target and every single other retailer who sold these phones is bound by federal law to return recalled devices. If they refuse ask them if they want you to put cpsc on speaker phone for them while you file a violation complaint.

    This is a federal law, not a store policy. They have zero say whether they will or wont return the device.
    09-03-2016 02:10 PM
  13. clerk's Avatar
    My target said they willl give a full refund outside of the wibdow, do an exchange or let me swap later. They seemed to be following att statement. That said I am almost inclined to just return it and pick up an honor 8 and see where thisngs stand in two weeks. I don't like the constantly changing stories.
    09-03-2016 02:28 PM
  14. TylerLV76's Avatar
    My target said they willl give a full refund outside of the wibdow, do an exchange or let me swap later. They seemed to be following att statement. That said I am almost inclined to just return it and pick up an honor 8 and see where thisngs stand in two weeks. I don't like the constantly changing stories.
    Is the honor 8 available in stores anywhere? I thought it wasnt available in retail till the end of september.
    09-03-2016 02:29 PM
  15. clerk's Avatar
    My best buy has then in stock in sweet blue.
    09-03-2016 02:37 PM
  16. SarahGN's Avatar
    If target is going to get squirly then it leaves me with almost no choice but to demand a refund. I wanted to hold out for a replacement but this sounds like trouble.
    I would get the refund and get your upgrade restored. Then when the fixed Note7's come in, get a new one.
    09-03-2016 02:45 PM
  17. J4To's Avatar
    I'm also worried that if I wait for Target to get Note 7 in stock for an exchange, I'll probably be waiting until October. There were still people on the waiting list who pre-ordered at my store.
    09-03-2016 02:47 PM
  18. TylerLV76's Avatar
    My best buy has then in stock in sweet blue.
    Oh crap I need to look at mine then.
    09-03-2016 02:48 PM
  19. clerk's Avatar
    Really annoying that they can't confirm they will do exchanging and when. Leaves me with almost no choice. Feel compelled to take the refund now rather than put up with this for weeks.
    09-03-2016 03:04 PM
  20. NatMD's Avatar
    I'll wait till next week to see what new information they have. If they're still unsure about what the procedure would, I'll just do a full refund and wait it out. At least I have my money in hand and I can decide further on what to buy
    09-03-2016 03:11 PM
  21. SarahGN's Avatar
    Really annoying that they can't confirm they will do exchanging and when.
    My Target rep said they were told they should get the fixed Note7's in next week. He couldn't say for sure which day nor could he say for sure how many they would be getting. I think people are being unreasonable here. It is up to Samsung to replace the devices, the Target reps can't control when that will happen. It will happen when they get the devices in.
    09-03-2016 03:29 PM
  22. SarahGN's Avatar
    I'll wait till next week to see what new information they have. If they're still unsure about what the procedure would, I'll just do a full refund and wait it out. At least I have my money in hand and I can decide further on what to buy
    Are you still within the 14 day return period? If so, I would return and get your upgrade restored. My Target guy advised me to return now within the 14 day return period b/c that is going to be the easiest, least time consuming thing to do. I still have my Note5 to use though so that isn't an issue for me.
    09-03-2016 03:30 PM
  23. clerk's Avatar
    My Target rep said they were told they should get the fixed Note7's in next week. He couldn't say for sure which day nor could he say for sure how many they would be getting. I think people are being unreasonable here. It is up to Samsung to replace the devices, the Target reps can't control when that will happen. It will happen when they get the devices in.
    My point is a little different. They didn't know if they would be doing the swaps. Ive been told multiple stories. That's the part that is frustrating. Target passing the buck to Samsung and Samsung passing the buck to target.
    09-03-2016 03:37 PM
  24. NatMD's Avatar
    Are you still within the 14 day return period? If so, I would return and get your upgrade restored. My Target guy advised me to return now within the 14 day return period b/c that is going to be the easiest, least time consuming thing to do. I still have my Note5 to use though so that isn't an issue for me.
    I'm still in my 14 day period up until next next week. Just wanted to know what the final pla n is first. I can always get a full refund anyway.
    09-03-2016 03:44 PM
  25. SarahGN's Avatar
    My point is a little different. They didn't know if they would be doing the swaps. Ive been told multiple stories. That's the part that is frustrating. Target passing the buck to Samsung and Samsung passing the buck to target.
    The buck should be passed to Samsung, not Target.

    This just happened right before a major US holiday and you want instant answers. Samsung just announced the recall yesterday. I think your expectations are unreasonable and not based in reality given the short time that has elapsed.

    Even VERIZON who is Samsung's number 1 partner doesn't have all of their procedures in place. Target mobile is small potatoes compared to Verizon.

    Glad I don't work retail and have to deal with so many unreasonable customers every day.
    mmsean likes this.
    09-03-2016 03:45 PM
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