10-11-2016 12:01 PM
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  1. soadserj2004's Avatar
    First off, I didn't post to hear a lecture about buying on Craigslist, so save it!

    I bought this brand new (trade + cash deal) and found out about the recall the next day. The seller won't help me.

    I called tmobile and they won't swap since they have no record of my purchase.

    I called Samsung and seriously, the most rude, smug b*tch who ever existed said they will only help if bought from Samsung direct.

    So are my only choices:
    -keep phone and risk it
    -throw in trash (better than ending up like guy with torched Jeep)

    ????

    And no, re-sellling on ebay or swappa.com is not an option cuz buyer will just file paypal claim.

    And I refuse to resell in craigslist cuz I'm too honest to do someone bad like that ..
    09-08-2016 11:45 PM
  2. PapaGary's Avatar
    Tmobile Note 7 from Craigslist.. Am I stuck with it?
    Yep.
    09-08-2016 11:49 PM
  3. Blues Fan's Avatar
    Well there is another option you can do rather than buying a new Note 7 when they hit the stores.

    Explain to Samsung the situation and ask how much it is to send in the Note 7 to install a new battery in it. At best they might install it for free or the worst thing is you have to pay for it.
    lions_lair99 likes this.
    09-09-2016 12:36 AM
  4. mikef91's Avatar
    Technically, no. Contact Samsung and explain to them the situation. I had a similar issue with a phone purchase off of Swappa where the user refused to take the device back for the recall. I contacted Samsung, explained the situation and they gave me a case number and said that I would be able to take back to the carrier for exchange only. They said they would be contacting T-Mobile on my behalf, so that remains to be seen. But there is some hope.
    09-09-2016 07:27 AM
  5. stmax's Avatar
    Sorry but Samsung should ante up. This is the type of story a federal agency would love to hear about during a "voluntary" recall and is why Consumer Reports wasn't happy with this process.
    kazman12 likes this.
    09-09-2016 07:45 AM
  6. homer813's Avatar
    Just call Samsung up and tell them when it blows up and burns your house down, you're going to hold them liable for damages. And of course record the call for proof that they refuse to fix a known issue and are purposefully being negligent. And then post it on their Facebook page so we can share it and make it go viral.
    Makad likes this.
    09-09-2016 08:38 AM
  7. Nakrohtap's Avatar
    There's NO WAY you are stuck with it. They did a self imposed recall on it. It's their product. Why wouldn't they swap it out?
    I think you need to go through a different Samsung channel. Keep calling until you get someone who is informed.
    Isn't there an official Samsung recall notice that states how to get in touch with Samsung directly?
    09-09-2016 08:39 AM
  8. akin_t's Avatar
    You're not stuck with it. Call Samsung, if they don't make it right, then make it very clear you're going to talk to the CSPC.
    09-09-2016 08:41 AM
  9. jgraves1107's Avatar
    This is y there should be mandatory swap out at the carriers. Now if it is stolen then u gots a problem Houston.
    09-09-2016 08:44 AM
  10. trucksmoveamerica#AC's Avatar
    Contact Samsung, if they don't replace it, then contact your state attorney, the FCC, and whoever. Samsung does not want a government issued recall, they start getting contacted by the attorney general's about not doing these recalls, Samsung will probably change their policy, they don't want it to be a government recall.

    Also if you live in a populated area and can get the media to report how Samsung is letting third party buyers hang and not take the recall that will help to, it's amazing what negative media will do for you. Contact your media, get it on good morning America, Samsung will take notice and so will government officials. Samsung should just honor the recall directly, should be just exchange only, but at least do that.
    09-09-2016 08:53 AM
  11. Ca_lvn's Avatar
    Try the BBB against Samsung and see what happens
    09-09-2016 08:58 AM
  12. Nakrohtap's Avatar
    Also, T-Mobile is not paying for any of the replacements. Maybe you need to talk to someone else at T-Mobile.
    The carriers are just the go-betweens. They aren't losing any money by exchanging your phone.
    09-09-2016 09:06 AM
  13. Blues Fan's Avatar
    Try the BBB against Samsung and see what happens
    Mega companies like them don't give [removed] about a couple BBB complaints. They're not a small local company.
    09-09-2016 09:18 AM
  14. jamesrick80's Avatar
    Yeah you are stuck...try to talk to Samsung or resale it and lie about it being a new replacement note 7....
    09-09-2016 10:14 AM
  15. Ca_lvn's Avatar
    Yeah you are stuck...try to talk to Samsung or resale it and lie about it being a new replacement note 7....
    Terrible advise maby you would like to recieve a deceptive product from somebody.
    treedabl and Jcblack3310 like this.
    09-09-2016 10:22 AM
  16. Frank Dux's Avatar
    Contact Samsung, if they don't replace it, then contact your state attorney, the FCC, and whoever. Samsung does not want a government issued recall, they start getting contacted by the attorney general's about not doing these recalls, Samsung will probably change their policy, they don't want it to be a government recall.

    Also if you live in a populated area and can get the media to report how Samsung is letting third party buyers hang and not take the recall that will help to, it's amazing what negative media will do for you. Contact your media, get it on good morning America, Samsung will take notice and so will government officials. Samsung should just honor the recall directly, should be just exchange only, but at least do that.
    I will contact Samsung again today and let everyone know what they say!!
    09-09-2016 01:30 PM
  17. Cotano's Avatar
    They have to exchange it. It's a risk to your safety and their pockets. If something happens to your device they are 100% at fault if they refused to recall it.

    My buddy just had his used toyota fixed. No proof of sale needed. All that was important was the date of manufacturing. I don't know why the carriers are having an hard time understanding on what a recall is. It is not a return. It cost them nothing. Samsung should be paying for this in full.
    09-09-2016 01:57 PM
  18. recDNA's Avatar
    The trouble is the ***** you speak to at Samsung reads from a script. Your threats are meaningless because his job is safe as long as he sticks to the script and blows you off. You know who I would try? Every local tv news station in your area. Light needs to be shined on the issue. TV can do it.

    I would also tweet Samsung customer support and every sammy ad thread.
    09-09-2016 02:44 PM
  19. silverfang77's Avatar
    Contact the FTC as well.
    09-09-2016 02:50 PM
  20. trucksmoveamerica#AC's Avatar
    Exactly, start bringing this to the public thru TV, government agencies, and so on. You will get Samsung to exchange the third party buyers direct, I wouldn't expect anything but an exchange. As we have seen reports, seems like PayPal is now denying the claims, think something because the phones were sold before the recall, seller not responsible, but either way I would go public.
    09-09-2016 03:11 PM
  21. Get Money1's Avatar
    Just talked to samsung.they are going to be giving all owners of the galaxy note 7 a new galaxy note 7.i told them I bought my galaxy note 7 off Craigslist. They took my imei and name & phone number. The guy said he added me to a list to get a new galaxy note 7.ill be getting a call back sometime on Monday. He also gave me a number to call if I don't get the call by Monday.
    Clocks and natehoy like this.
    09-10-2016 11:04 AM
  22. Get Money1's Avatar
    I was told they want to get all the galaxy note 7 exchanged.he said if you buy from 3rd party you need to go through samsung not the carriers.
    09-10-2016 11:06 AM
  23. anon(52425)'s Avatar
    First off, I didn't post to hear a lecture about buying on Craigslist, so save it!

    I bought this brand new (trade + cash deal) and found out about the recall the next day. The seller won't help me.

    I called tmobile and they won't swap since they have no record of my purchase.

    I called Samsung and seriously, the most rude, smug b*tch who ever existed said they will only help if bought from Samsung direct.

    So are my only choices:
    -keep phone and risk it
    -throw in trash (better than ending up like guy with torched Jeep)

    ????

    And no, re-sellling on ebay or swappa.com is not an option cuz buyer will just file paypal claim.

    And I refuse to resell in craigslist cuz I'm too honest to do someone bad like that ..
    Throw it in the trash. Or give it to me. Sorry but in this day and age, buying on CL is too risky. Even people that bought on swappa are getting boned.
    jamesrick80 likes this.
    09-10-2016 11:20 AM
  24. Ca_lvn's Avatar
    Just talked to samsung.they are going to be giving all owners of the galaxy note 7 a new galaxy note 7.i told them I bought my galaxy note 7 off Craigslist. They took my imei and name & phone number. The guy said he added me to a list to get a new galaxy note 7.ill be getting a call back sometime on Monday. He also gave me a number to call if I don't get the call by Monday.
    Lucky you personally I would rather deal with samsung than sprint but thats not a option.
    09-10-2016 11:24 AM
  25. soadserj2004's Avatar
    I just got off the phone with Samsung (3rd call) and T-Mobile (2nd call)

    Samsung - absolutely WILL NOT help me. Reps just repeated over and over like robots to call T-mobile
    T-Mobile - absolutely WILL NOT help me. Said they have no record of sale and I need to contact the original owner of the phone.

    I am just floored here...if you buy a used Toyota and there is a safety recall, Toyota doesn't say "the original owner needs to bring the car in". Samsung is seriously INSANE. I don't understand their thought process as to why they would let themselves open to million dollar lawsuits by not helping us.
    09-10-2016 12:38 PM
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