10-20-2016 10:56 PM
64 123
tools
  1. Xenuprime's Avatar
    My Costco is saying they haven't heard when they will get their replacements and the main customer service for wireless advocates (the kiosk at Costco), said just now "Samsung has told us anything and I think they are still trying to figure out how they are going to handle the recall" lol
    09-19-2016 12:17 PM
  2. SpookDroid's Avatar
    That's pretty much the case everywhere, so hang on tight. Replacement units should start rolling out this week for early adopters.
    09-19-2016 12:18 PM
  3. Xenuprime's Avatar
    Oh, I'm fine waiting, but I think most stores at least know about when they are getting some in and also know Samsung has announced something. These guys haven't even heard about the 21st announcement lol
    09-19-2016 12:58 PM
  4. Themonkey88's Avatar
    My Costco near Seattle indicated the 23rd at the earliest for replacements. Also when I called yesterday they offered a loaner for the first time since the voluntary recall.
    09-19-2016 01:25 PM
  5. Xenuprime's Avatar
    My Costco near Seattle indicated the 23rd at the earliest for replacements. Also when I called yesterday they offered a loaner for the first time since the voluntary recall.
    Wow, finally getting on board the loaner train.

    Thanks for the info, it's good to hear someone get a date out of them.
    09-19-2016 01:36 PM
  6. Themonkey88's Avatar
    For what its worth, I was on the phone with Verizon for another issue and the Verizon rep made sure I knew I need to replace my Note 7. She said you can go to ANY corporate store and they are REQUIRED to replace your phones no matter where you purchased it (I told her I bought mine from Costco). I verified this again with her and she confirmed it. She even let me know what the closest corporate store was via text. I have not verified this at a corp store however.
    09-20-2016 05:25 PM
  7. Xenuprime's Avatar
    Unfortunately I already got a "loaner" phone from Costco, so I'm stuck with them.
    09-20-2016 06:38 PM
  8. ikarmag's Avatar
    Wait seriously? I have been like 3 times and Costco is still providing no info when I can exchange mine nor will they give me a loaner.
    09-20-2016 07:12 PM
  9. Xenuprime's Avatar
    Wait seriously? I have been like 3 times and Costco is still providing no info when I can exchange mine nor will they give me a loaner.
    It's not really a loaner. They just let me exchange the note for an S7e and they said I can bring that back for the new note. The manager, district manager and Costco manager all agreed I could. Besides, I'm within my 90 day window. So they have to.
    09-20-2016 07:31 PM
  10. ikarmag's Avatar
    Was replying to @Themonkey88 . I just called Verizon and they said I absolutely had to go to Costco for replacement. I called Costco and they said it may be two weeks. I am soooooo frustrated.
    09-20-2016 07:56 PM
  11. Xenuprime's Avatar
    I've heard 2 weeks too. With the limited number available (new thread up top), we will be lucky to get one, much less the color we want.
    09-20-2016 08:03 PM
  12. ikarmag's Avatar
    I am becoming more and more furious. I have read reports of Verizon selling Notes to new customers. All they keep telling me is to bring it in for a full refund. I will lose my rebate if I do that.
    09-20-2016 08:07 PM
  13. Xenuprime's Avatar
    If you mean the bogo rebate, you won't lose it. I talked to the Verizon rebate people and they said at most I would just need to give them the new phone info. My rebate was actually verified the other day and should be in the mail soon. They are aware of the note issue there.

    Edit: I'm going to call Samsung tomorrow (again) and tell them they need to look into Verizon making new sales and to get some phones to wireless advocates (Costco). Everyone else here should do the same.
    09-20-2016 08:11 PM
  14. ikarmag's Avatar
    My rebate still shows pending validation. Costco has only offered me to switch to S7 or S7E or full refund. No loaner. If I switch, I am stuck with it. I escalated it all the way up to Customer Relations for Wireless Advocates. They offered me another deal but the other phone, which I only kinda want, would have to be ordered and the Note 7 was only a few days away so I decided to hold out. If it is going to be another two weeks then I may have to take their offer.
    09-20-2016 08:22 PM
  15. Xenuprime's Avatar
    That sucks! Have you talked to Costco yet? You should still be within your 90 days from original purchase, and if Costco says they'll take the s7e back, wireless advocates can't do jack about it.
    09-20-2016 08:28 PM
  16. ikarmag's Avatar
    Yes I have, they said I could exchange but if they didn't have the Note 7 by Oct 11th that I would be stuck with the S7/S7E. They did not make me feel very confident that they would have it by then and that is not a risk I am willing to take.
    09-20-2016 08:41 PM
  17. Themonkey88's Avatar
    I went to a Corp Verizon store tonight. They have the phones but refused to give them out until tomorrow. They also checked about exchanging phones bought elsewhere, first response was it had to be returned to original place of purchase. The store rep is currently on hold with customer care to verify what I was told earlier.... I'm not holding my breath.
    09-20-2016 08:48 PM
  18. ikarmag's Avatar
    Yeah don't. I escalated it up to a Verizon Executive. They won't do it.
    09-20-2016 08:54 PM
  19. aechulo82588's Avatar
    well i bought mine at costco and just returned it today for full refund and am just going to go to verizion and get new note 7 in the AM. i can reserve instore pick up as up tonight i am from chicagoland area. tired of costco not being able to give a date as to when then might get new phones for exchange and seeing people have already gottem theres exchanged or seeing people just buy the note 7
    09-20-2016 09:23 PM
  20. trucksmoveamerica#AC's Avatar
    For what its worth, I was on the phone with Verizon for another issue and the Verizon rep made sure I knew I need to replace my Note 7. She said you can go to ANY corporate store and they are REQUIRED to replace your phones no matter where you purchased it (I told her I bought mine from Costco). I verified this again with her and she confirmed it. She even let me know what the closest corporate store was via text. I have not verified this at a corp store however.
    You should have had her do it for you right then over the phone. Seen you tried and rep was on phone checking it out, how did it come out?
    09-20-2016 09:34 PM
  21. Themonkey88's Avatar
    Well that was fun. The Corp store sale rep called customer care and validated that I was indeed told to exchange at any Corp store. Then he proceeded to argue with customer care for 20 minutes, hung up, and would not honor the notes in my account. Keep in mind the customer care rep earlier volunteered the the offer to exchange in a Corp store even though I bought it from Costco. I did not even ask her about doing it. So I am a little frustrated to say the least.

    The main issue I believe is carriers are treating this as a voluntary exchange instead of mandatory. The difference being the former is return and rebuy and the latter would be an exchange. At least in my mind.
    09-20-2016 09:38 PM
  22. Themonkey88's Avatar
    UPDATE: So after my ordeal yesterday I emailed Verizon Executive Relations. I thought they should at least know that I was given false information and my experience in store. After explaining everything to the rep on the phone she was going to verify what the exchange procedure is with Costco (she did verify that I was indeed given false information and there were other issues with the store I expressed to her as well but those details are not pertinent to the Note 7 recall). However, she quickly changed her mind and told me we have been through enough (her words) and she ordered new phones for us (I have two Note 7's) with overnight shipping. I was shocked. I'm still shocked! I know this won't work for everyone but wanted to share that there are alternate avenues if needed. I hope everyone gets new phones as quickly as possible.
    09-21-2016 10:02 AM
  23. ikarmag's Avatar
    I have been round and round with all the "Executives" from Wireless Advocates and Verizon. They have actually called me on the phone. Wireless Advocates offered me a pretty good deal but when I called back the next day they didn't answer and didn't return my call. I didn't bother after that because I thought my replacement was coming in the next few days. That was the 13th. Costco still has no clue. Would you mind PMing me who it was you emailed? I may have emailed the same person though.
    09-21-2016 11:35 AM
  24. Themonkey88's Avatar
    You just need to email an executive at Verizon corporate. You can do a quick internet search for the email addresses. I emailed the CEO.
    09-21-2016 12:01 PM
  25. ikarmag's Avatar
    I already have about 7 emails sent. I spoke with Jessica S. The person I emailed is not the person that responded. I was just wondering if that was the same person that replied to you.
    09-21-2016 12:03 PM
64 123

Similar Threads

  1. Back to the G5 - No more Note 7
    By lrrowley in forum LG G5
    Replies: 32
    Last Post: 10-25-2016, 04:34 PM
  2. Was the Samsung Galaxy Note 7 a target of Industrial Sabotage?
    By Ingemar Kenyatta in forum Samsung Galaxy Note 7
    Replies: 30
    Last Post: 10-11-2016, 12:53 PM
  3. Replies: 10
    Last Post: 10-11-2016, 12:03 PM
LINK TO POST COPIED TO CLIPBOARD