05-26-2017 04:02 AM
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  1. James Breazeale's Avatar
    I just got notified today through ups my choice that my box will be here tomorrow sent next day air. Talked to them Friday and supposedly getting the box tomorrow. I did have to call a million times like everyone else but only called the 855# that one time. Bought mine off craigslist and it's T-Mobile
    10-18-2016 06:57 PM
  2. anon(9785393)'s Avatar
    Anyone who has not received a box: call back. I was just told after waiting 6 days that no order shipped, so they are going to ship another one. 2 to 4 business days. The person would not answer why they didn't ship considering my 511 number goes back to last tuesday. I'm officially done with Samsung for good. Good riddance.
    10-18-2016 07:23 PM
  3. bf18289's Avatar
    agree with zbombz. called on tuesday last week. this monday my 511 "had some errors" and opened a new 511 ticket. received a my ups email today saying there is a package being delivered tomorrow. looks like you should get a box within 2-3 business days if it was processed correctly. call if thats not the case
    10-18-2016 10:35 PM
  4. beathookup's Avatar
    Logged into My Choice and I see nothing.....
    10-19-2016 08:06 AM
  5. gotojanoo's Avatar
    I was told same thing yesterday morning that they are going to ship kit with 2-3 day shipment. Just logged in to UPS and nothing is there. I guess its too early as mine was just confirmed yesterday.
    10-19-2016 08:58 AM
  6. bf18289's Avatar
    received my box after checking on my original ticket this past monday, they issued a new 511 ticket and got it today. took 2 business days to get the box. mailing it back today.
    10-19-2016 10:07 AM
  7. eaglehdz_21's Avatar
    Hey all. I just received my return kit. 6 days after calling samsung. Question. Are you all including the accessories in the box ? Let me know. That the last question I have before I ship this out.
    10-19-2016 11:28 AM
  8. beathookup's Avatar
    Hey all. I just received my return kit. 6 days after calling samsung. Question. Are you all including the accessories in the box ? Let me know. That the last question I have before I ship this out.
    From what I have heard is that they only want the phone back. I'll be keeping everything I possibly can!

    Also for those who have sent it back or will be, what are you doing to CYA? I'm going to be doing a video of me boxing it up and when I'm dropping it off.
    10-19-2016 12:13 PM
  9. eaglehdz_21's Avatar
    Just dropped off the phone at ups store. Now we play the waiting game. Holding my breath till the check arrives!
    10-19-2016 03:03 PM
  10. NSharma28's Avatar
    Dropped off mine just now. Called Samsung before dropping to confirm the IMEI on my ticket since that's how they'll track returns and send refund checks.
    Now we wait !!!
    10-19-2016 03:21 PM
  11. mikef91's Avatar
    From what I have heard is that they only want the phone back. I'll be keeping everything I possibly can!

    Also for those who have sent it back or will be, what are you doing to CYA? I'm going to be doing a video of me boxing it up and when I'm dropping it off.
    I took a picture of the shipping label with tracking number. I also requested the shipping receipt from the UPS store. Then when on UPS.com and set myself up to receive an email once Samsung receives the package. Shipped it out Friday and they received it today. Not much more to do to CYA. Now the waiting game for the check.
    beathookup likes this.
    10-19-2016 04:17 PM
  12. beathookup's Avatar
    I took a picture of the shipping label with tracking number. I also requested the shipping receipt from the UPS store. Then when on UPS.com and set myself up to receive an email once Samsung receives the package. Shipped it out Friday and they received it today. Not much more to do to CYA. Now the waiting game for the check.
    Keep us posted!
    10-19-2016 06:03 PM
  13. mikef91's Avatar
    I just got notified today through ups my choice that my box will be here tomorrow sent next day air. Talked to them Friday and supposedly getting the box tomorrow. I did have to call a million times like everyone else but only called the 855# that one time. Bought mine off craigslist and it's T-Mobile
    I have a UPS My Choice account and my box showed up last Friday. I never received any notification through UPS My Choice.
    10-19-2016 07:38 PM
  14. Keldig's Avatar
    Stercycle picked up my phone on the 12th i called to check on the status (knowing its to early) and was told they didn't even have it in the system. I was told it can take all of 15 BUSINESS DAYS wasn't aware we are talking business days. Has anyone received their check yet?
    10-19-2016 07:47 PM
  15. tmilicia's Avatar
    I received 2 boxes today. Not sure which one to use, guess I'll make another phone call tomorrow.
    10-19-2016 08:37 PM
  16. mikef91's Avatar
    Hey all. I just received my return kit. 6 days after calling samsung. Question. Are you all including the accessories in the box ? Let me know. That the last question I have before I ship this out.
    There is only room in the box for just the phone. It's a box within a box within another box.
    10-20-2016 07:30 AM
  17. beathookup's Avatar
    Has anyone heard that Stericycle reps are meeting you at your house to start the process of getting the phones back to Samsung? Was talking with a seller yesterday who listed his for sale and said they were meeting a rep today
    10-20-2016 09:02 AM
  18. mikef91's Avatar
    Just received the box for my other Note 7. Called last Friday, received today, so 6 days. Never got the UPS My Choice notification. Packing up and sending the second one back now.
    beathookup likes this.
    10-20-2016 09:32 AM
  19. Laura Crusader's Avatar
    So wait.. where getting checks now instead of getting it refunded back to our debit? Bare with me as im actually waiting on the box to arrive.
    10-20-2016 12:24 PM
  20. triscuit22's Avatar
    How have all of you bought your phones 2nd hand?

    Or are you all actually verizon customers with canceled contracts trying to get a refund check from samsung?
    10-20-2016 12:28 PM
  21. Laura Crusader's Avatar
    I was on a monthly plan. Verizon.
    10-20-2016 12:57 PM
  22. beathookup's Avatar
    How have all of you bought your phones 2nd hand?

    Or are you all actually verizon customers with canceled contracts trying to get a refund check from samsung?
    I bought my Sprint one through CraigsList
    10-20-2016 12:58 PM
  23. mikef91's Avatar
    So wait.. where getting checks now instead of getting it refunded back to our debit? Bare with me as im actually waiting on the box to arrive.
    If you bought it second hand, they have no way of issuing a refund to your debit card. A check is the only way.
    Laura Crusader likes this.
    10-20-2016 01:14 PM
  24. Laura Crusader's Avatar
    I got the phone the first time before the 2nd recall happened. I had to ask because Verizon said they didn't even know the process. (smh) It sounded like he didn't even know that 2nd recalled happened.
    10-20-2016 02:56 PM
  25. triscuit22's Avatar
    I got the phone the first time before the 2nd recall happened. I had to ask because Verizon said they didn't even know the process. (smh) It sounded like he didn't even know that 2nd recalled happened.
    If you got your phone directly from Verizon why are you going through samsung for the recall?
    10-20-2016 03:49 PM
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