05-26-2017 04:02 AM
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  1. anon(9785393)'s Avatar
    Shipped my Note 7 via UPS last Friday. It is scheduled to be received at Samsung HQ in Coppell, TX this Wednesday, October 26th. Per Samsung, after receiving the phone a check should be issued in the amount of $864 plus local sales tax within 15 business days. So I have until November 16th to receive confirmation of a check being issued by Samsung. If I do not hear from them by the 16th, I'll be call the next day.

    If their timeframe holds accurate, I'll have the reimbursement funds available to make a phone purchase on Black Friday when there tends to be excellent deals.
    Mine is arriving in Coppell, TX on the same day. Here's to hoping we have our check before Nov. 15. My V20 is arriving on the 26th as well. Bye, Samsung.
    10-24-2016 07:49 PM
  2. beathookup's Avatar
    So I called and ordered my return kit on 10/16 and still have not received it! Called Samsung this morning and they said I should receive it no later than this Thursday and if I don't to call them back to get it reset.
    10-25-2016 11:32 AM
  3. mikef91's Avatar
    I just called the (855) 291-6255 number to verify that they received my phone. They were able to verify it was received on 10/19 and is in process for the check to be sent. She said it takes 10-14 days and this device is in day 4. Since it was a T-Mobile device, they are including the $25 loyalty credit which means I should be getting a check for $874. I don't entirely trust Samsung, so I will be calling them back in a week if I don't receive anything by then. I also sent back my other Note 7 and they received that device today.
    10-25-2016 02:37 PM
  4. pauldroidr2d2's Avatar
    Just one screw up after another!

    They sent me only one box to return two phones. Unfortunately, you are only supposed to put one phone in one if these boxes.

    The documentation provided tells you to call Samsung for questions and assistance with the return.

    I called only to be told that I need to call VZW. This whole recall from the beginning has been one screw up after another.

    Thanks Samsung for finding yet another way to screw with your customers, soon to be former customer.
    10-25-2016 09:13 PM
  5. anon(9785393)'s Avatar
    Just one screw up after another!

    They sent me only one box to return two phones. Unfortunately, you are only supposed to put one phone in one if these boxes.

    The documentation provided tells you to call Samsung for questions and assistance with the return.

    I called only to be told that I need to call VZW. This whole recall from the beginning has been one screw up after another.

    Thanks Samsung for finding her another way to screw with your customers, soon to be former customer.
    Totally true. I'm done with Samsung after this mess. Once the check is in my hands and cashed, I will feel relieved to abandon Samsung for a good long time.
    pauldroidr2d2 likes this.
    10-25-2016 10:09 PM
  6. Bimmerman's Avatar
    I am mailing out mine today. I am taking pictures of both boxes and labels.

    I am a little worried that I will never see the money.
    10-26-2016 07:26 AM
  7. Keldig's Avatar
    Called and they still couldn't find it HAHAHAHA

    I was told don't worry we are sending your refund now and you should get it in 10-15 days. WOW is all i can say!!!!!!
    10-26-2016 02:54 PM
  8. anon(9785393)'s Avatar
    My tracking says that "Rosie" received my return at the dock. I hope that's true. I called and the rep said there was no new information in the system.
    10-26-2016 03:56 PM
  9. harrychimp71's Avatar
    OK. If a situation couldn't get worse, now it appears that the fireproof box used to ship the phone back to Samsung is listed as damaged on the UPS website. And the phone has not been delivered to its destination yet. I packaged that phone as instructed.

    This is becoming ridiculous!!

    10-26-2016 04:52 PM
  10. harrychimp71's Avatar
    OK. If a situation couldn't get worse, now it appears that the fireproof box used to ship the phone back to Samsung is listed as damaged and missing on the UPS website. And the package has not been delivered to its destination yet. I packaged that phone as instructed. I'm putting UPS on Twitter blast. There's only one way the phone is missing, and that's if an employee opened the package and took the phone.

    This is becoming ridiculous!!

    https://uploads.tapatalk-cdn.com/2016...0fdb1f4e96.jpg
    10-26-2016 04:54 PM
  11. Keldig's Avatar
    Oh WOW, Sorry to hear this Harry.... you may soon find yourself in the same situation as me, not sure what happen to your phone. i'll make sure to report if I get a check or not.
    10-26-2016 05:50 PM
  12. harrychimp71's Avatar
    Here's the email I sent to UPS and copied their U.S. Operations executive. I refuse to give up.
    Keldig likes this.
    10-26-2016 06:22 PM
  13. anon(9785393)'s Avatar
    OMG. Someone stole the phone out of the box! Unreal. I would call the number right now and ask for immediate issuance of the check. Not your issue!
    10-26-2016 06:45 PM
  14. Laura Crusader's Avatar
    Hot a** mess. I am so sorry you guys. Im taking every step to make sure mines don't lost. Still haven't received a box yet. Its been a week now.. Hopefully u guys will get it resolved. This is ridiculous.
    10-26-2016 08:39 PM
  15. beathookup's Avatar
    Maybe the phone caught on fire while transporting back to Samsung
    Laura Crusader likes this.
    10-27-2016 07:41 AM
  16. harrychimp71's Avatar
    Maybe the phone caught on fire while transporting back to Samsung
    I received a call approximately a half hour after my sent email from a UPS manager who confirmed the box appeared to be opened and the contents within the box were missing. She did not say the box caught fire.

    Additional packing tape was used beyond the one long strip that was contained in the return box to ensure the fireproof lid would not open since it does not naturally lay flat on top of the inner flaps.

    So the package was received in Los Angeles and made it all the way to Dallas, and even scanned twice at Dallas before it came back with a final scanned disposition of contents missing. It's obvious what's inside the box with labeling that says LITHIUM ION on the outside.

    Another point of contention is the packing slip on the outside of this box clearly says UPS GROUND. Looking at the scanned history, why was the box at DFW Airport?
    10-27-2016 09:28 AM
  17. beathookup's Avatar
    That sucks! I hope Samsung takes care of that for you ASAP! I'll be waiting until 4 PM today before giving them a call about my return kit. May even push the issue and just having them send me the refund check along with the return kit to make sure that I receive full payment.
    10-27-2016 09:34 AM
  18. gotojanoo's Avatar
    Second Hand Note 7 Recall Thread-screenshot_20161027-104259.png

    Just delivered. Lets see what they say now.
    10-27-2016 12:45 PM
  19. harrychimp71's Avatar
    Good to see your phone was delivered to Samsung HQ.

    UPS has confirmed the phone is missing. It was said in so many words that the package was powered while in their possession and the phone was stolen. Samsung has already filed a claim. Now I have to see where it goes from here.
    10-27-2016 02:58 PM
  20. beathookup's Avatar
    So I called and ordered my return kit on 10/16 and still have not received it! Called Samsung this morning and they said I should receive it no later than this Thursday and if I don't to call them back to get it reset.
    So nothing got delivered today!!! Called Samsung again and they said they can process a new order, I told them to call Stericycle directly to get it set up which they did. Now slated to receive a box no later than 11/04 from them. Based on the 3-5 days to get the phone back to Samsung and the 10-14 days to receive a check from them. I should have no refund it looks right around Thanksgiving! UGH!!!
    10-27-2016 03:23 PM
  21. anon(9785393)'s Avatar
    Click image for larger version. 

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    Just delivered. Lets see what they say now.
    That's what mine said but the guy at customer support had zero info.
    10-27-2016 10:46 PM
  22. anon(9785393)'s Avatar
    Will Samsung contact us to say the check is on the way? They have had my returned Note7 since Wednesday, and I have not heard a word. When I called Weds, the rep had no information. Has anyone received a check yet?
    10-28-2016 11:57 AM
  23. Laura Crusader's Avatar
    Thats odd. i called to get the box over a week ago, never got it; but, I got a pending deposit for over 100 in my debit. I won't find out from where until later tmmw. Im not expecting anything besides the 7 deal. To clear it up, i was on monthly. Ill keep u guys posted.
    10-28-2016 02:32 PM
  24. harrychimp71's Avatar
    Anybody receive a text message from Stericycle requesting to meet and pick up the Note 7 in person?
    10-29-2016 03:05 PM
  25. billinaz's Avatar
    From what I have heard is that they only want the phone back. I'll be keeping everything I possibly can!

    Also for those who have sent it back or will be, what are you doing to CYA? I'm going to be doing a video of me boxing it up and when I'm dropping it off.
    Unless you keep the video on the box the entire way with no unbroken spaces it is not much use.
    10-29-2016 03:32 PM
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