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  1. beathookup's Avatar
    OMG! My box has been delivered! I will be dropping it off tomorrow or Monday to hopefully have this process done and over with once and for all! What steps/percautions should I take to make sure they everything is on the up and up when sending back?
    11-04-2016 12:11 PM
  2. anon(9785393)'s Avatar
    OMG! My box has been delivered! I will be dropping it off tomorrow or Monday to hopefully have this process done and over with once and for all! What steps/percautions should I take to make sure they everything is on the up and up when sending back?
    You're going to need a lot more tape than what they included in the package. Also, film the process so you have some proof if someone steals the phone.
    beathookup likes this.
    11-04-2016 12:23 PM
  3. beathookup's Avatar
    You're going to need a lot more tape than what they included in the package. Also, film the process so you have some proof if someone steals the phone.
    I figured filming would be the best case scenario.
    11-04-2016 12:30 PM
  4. bytheriver's Avatar
    I was told by a representative to put proof that the phone was active on my line..I also included my email contact on that paper. I did record packing it up and received a receipt from ups when I shipped it.
    11-04-2016 05:09 PM
  5. truegamergirl's Avatar
    no checks still wow! my phone hasn't exploded after 24/7 use and 100% charge daily. I am not gonna return it til I see someone's check. Is there any hack or root to let the phone update apps and remove the annoying recall logo?! I'll wait to see someone with a check
    11-05-2016 12:29 PM
  6. Zazabichi's Avatar
    I bought my U.S. Cellular Note 7 on Sep. 30 from Ebay. I live outside of USA so I wonder how to send it back while I'm not a first buyer?
    Maybe anyone have a similar experience?

    Best Regards,

    Zaza
    11-05-2016 01:38 PM
  7. Zazabichi's Avatar
    I also thought to do the same but today it offered me to update the phone software. As I googled it this mandatory update limits phone battery to 60%.
    11-05-2016 01:40 PM
  8. mikef91's Avatar
    no checks still wow! my phone hasn't exploded after 24/7 use and 100% charge daily. I am not gonna return it til I see someone's check. Is there any hack or root to let the phone update apps and remove the annoying recall logo?! I'll wait to see someone with a check
    Soon you'll have the mandatory update that caps the phone at 60% and has a constant notification about the recall. You may want to think about starting the process of returning the phone soon.
    11-05-2016 05:16 PM
  9. truegamergirl's Avatar
    I have the notification of the recall and constant texts. but it's still doing 100% it's the best phone I've had
    11-05-2016 08:02 PM
  10. eaglehdz_21's Avatar
    Still no check for me . Mine was delivered November 20 according to 10-15 day guidelines should be receiving it this week
    11-06-2016 11:58 AM
  11. anon(9785393)'s Avatar
    Still no check for me . Mine was delivered November 20 according to 10-15 day guidelines should be receiving it this week
    I was told I have until the 14th to receive a check. It's been a long, annoying wait.
    bytheriver likes this.
    11-06-2016 04:26 PM
  12. John Jacob3's Avatar
    Does anyone know what happens if you have no receipt? need to get rid of this note 7 bought it off craigslist, v2
    11-06-2016 04:36 PM
  13. bytheriver's Avatar
    My date is the 14th also...that will be 15 business days. I want to know what our next step will be if it doesn't show.
    11-06-2016 06:04 PM
  14. Meemomo's Avatar
    My N7 was sent on October 24 and delivered on October 25. Samsum rep. said that they have to check for 2-3 days. Then proceed to issue check for 10-14 days. Hope that I can get mine before thanks giving.
    11-06-2016 07:18 PM
  15. xkoolaidislifex's Avatar
    Call Samsung 855-291-6255.
    What will this do?
    11-06-2016 07:19 PM
  16. Meemomo's Avatar
    I posted by error and edited to be new post.
    11-06-2016 07:25 PM
  17. edloks808's Avatar
    anybody met with stericycle yet? Im in hawaii and we cant get return boxes since were across the ocean. note 7 team told me to expect a call from stericycle over 7 business days ago. still nothin.
    11-06-2016 10:17 PM
  18. truegamergirl's Avatar
    my phone had an update from tmobile it forcefully updated without me doing nothing. it's at 60% limit. !!FLM.... I WILL STILL WAIT FOR SOMEONE WITH A REFUND ON HAND!
    11-07-2016 02:41 AM
  19. beathookup's Avatar
    Just dropped mine off at UPS, said they should receive it on Thursday. Have photos of the labels, on the weighing machine at UPS, boxing video, receipt of shipment and even put all my contact information on a piece of paper in the box too! Still said I'd be looking at the latest to receive my check is 12/07/2016 due to Thanksgiving, UGH!
    11-07-2016 12:06 PM
  20. Keldig's Avatar
    Still no check.....
    11-08-2016 01:01 PM
  21. maxchacon's Avatar
    I just wanted to jump on here and let everyone know that you'll be waiting a very long time for your checks/refunds. I sent out my burn damaged note 7 through UPS as well on October 13th and have yet to receive my check or hear back from Samsung. From what I know, Samsung will be issuing refund checks through UPS and will be sending a tracking # when the checks are shipped. Even calling them back and asking them for a status update will give you vague answers. I have been told many times that they have no information regarding refunds and that as soon as recalled phones are received at their warehouses, it take 2 weeks not including weekends or holidays to start sending out checks.
    11-08-2016 01:56 PM
  22. maxchacon's Avatar
    I do have a 2nd note 7 that I am still currently using despite the updates. Stericycle has been contacting many times to try and retrieve this device, but I refuse to surrender it until I receive the refund for the first phone.
    11-08-2016 01:58 PM
  23. maxchacon's Avatar
    Just heard back from samsung stating that if a phone was purchased 2nd hand through a 3rd party and no documentation is shown to samsung such as a receipt or proof of purchase, no refund will be issued and the phone will stay in their possession permanently.
    11-08-2016 02:43 PM
  24. gotojanoo's Avatar
    Just heard back from samsung stating that if a phone was purchased 2nd hand through a 3rd party and no documentation is shown to samsung such as a receipt or proof of purchase, no refund will be issued and the phone will stay in their possession permanently.
    WTF thats ridiculus. Why they never said that before?
    11-08-2016 02:46 PM
  25. mikef91's Avatar
    Just heard back from samsung stating that if a phone was purchased 2nd hand through a 3rd party and no documentation is shown to samsung such as a receipt or proof of purchase, no refund will be issued and the phone will stay in their possession permanently.
    That's a class action lawsuit waiting to happen right there. They cannot do that, and that was never stressed in the 25 phone calls I placed to them. Samsung also stated that they would accept those phones back for refund after the second recall.
    Keldig likes this.
    11-08-2016 03:03 PM
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