05-26-2017 04:02 AM
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  1. maxchacon's Avatar
    That's a class action lawsuit waiting to happen right there. They cannot do that, and that was never stressed in the 25 phone calls I placed to them. Samsung also stated that they would accept those phones back for refund after the second recall.
    I can honestly say I've called about 5 different contact numbers no less than 100 times spending countless hours speaking to dozens of representatives. They've told me if no official proof of purchase is emailed to glvplmail@sea.samsung.com, they will close the ticket and not issue refunds or returns. I will suggest that the best way to get any sort of positive response is to email the President directly. Either the US representative or UK.
    11-08-2016 03:15 PM
  2. maxchacon's Avatar
    Samsung will gladly send you a return box for you to send back your recalled note 7 or a representative from stericycle to come collect it, but you might not see a refund. Samsung is only concerned with obtaining the last remaining 15% of note 7's that are in the wild, afterwards it might get to issuing refunds. In the meantime, don't hold your breath or expect a refund anytime soon.
    11-08-2016 03:21 PM
  3. maxchacon's Avatar
    This is Samsung legal department phone number if anybody is interested 2012294068. Nobody will answer and eventually get a machine to leave a message. I myself am considering a class action lawsuit considering the way Samsung has handled this debacle.
    11-08-2016 03:23 PM
  4. eightbll300's Avatar
    Is there a next step we can take?
    11-08-2016 06:10 PM
  5. truegamergirl's Avatar
    I am glad I haven't returned it. I still have the "fire proof box".... just want a root or hack please


    edit: I want to see a 3rd party owner get a check. Also...I believe it may become a collector's item
    11-08-2016 06:35 PM
  6. maxchacon's Avatar
    As far as I can tell, Samsung has the upper hand. They're limiting our phone usage through updates but will not issue us refunds or an exchange. Eventually our phones will be useless much like elsewhere in other countries where they cut them off completely from carriers. Going through carriers is pointless as they will not exchange or refund if you didn't purchase it directly through them without a proof of purchase. The next step and only step left is to just wait. You can pester Samsung all you want but ultimately you'll have to surrender your phone. Samsung will not issue refunds or exchanges without your Note 7 in their possession. At that point they'll issue refunds or exchanges when they feel like it. The only thing I can recommend is if you have another phone to use activate that and surrender your Note 7 and pray that they'll issue you a refund. Other then that, maybe call Samsung to see if they'll be nice enough to overnight a
    S7 to exchange for your Note 7.
    11-08-2016 06:44 PM
  7. maxchacon's Avatar
    Check ebay and you'll see that the phone is already up in price. Some going for $1000 buy it now. There are some people who have rooted their phone and regressed to old firmwares before the updates. Some have added Odin as well. I have yet to hear of anyone with a 3rd party Note 7 receive a check.
    11-08-2016 06:46 PM
  8. Corporate Caines's Avatar
    I hope Samsung doesn't try something like that. I live in Canada. And I picked up two note 7 when I was in the states recently off Craigslist i already called Samsung and they shipped me a box to return one of the phones to my cousins house in the states. They said once I ship back the phone they will send me a refund. I been waiting to initiate the second return on the basis that someone on here claims they get a cheque. I won't be back in the US until first week of December. So hopefully by then someone gets a cheque and I can bring both phones over the same time.
    11-08-2016 08:44 PM
  9. edloks808's Avatar
    which samsung reps told you this? was it the note 7 team specialists in colorado? or was it the level 1 support staff based out of the Philippines? Cause it it was the level one support, I think we all can agree that they are highly misinformed about the note 7 situation and spread alot of misinformation.
    11-08-2016 10:39 PM
  10. maxchacon's Avatar
    I've talked to both groups but the majority of information and representatives I've spoken to especially lately have been Note 7 specialists. Phillipines specialists have been no help whatsoever. All they've done is take information down, issue a ticket #, and claim that I'll receive a call or email in 24-48 hours. Lately I've spoken to reps in the US from the Note 7 recall department, Note 7 refunds/exchange department, and Note 7 claims/damages department.
    11-08-2016 11:59 PM
  11. edloks808's Avatar
    From my understanding, theres only one note 7 support team in the USA and that the folks in colorado. Are you saying that these people are telling you that they will keep your phone and not refund you once you send it in because you bought it third party and cant produce a receipt? what incentive do you have to send in the phone if the reps blatantly tell you this info?
    11-09-2016 02:48 AM
  12. edloks808's Avatar
    If youre hearing from note 7 reps things like "we cant guarantee anything" when you ask to process a refund ticket without a proof of purchase, this actually pertains to "duplicates." whats happening now is people who have been waiting a long time for boxes are selling their phones person to person. then the next person is setting up another return ticket. This halts the return process because samsung doesnt want to refund the same phone twice.
    11-09-2016 02:55 AM
  13. maxchacon's Avatar
    I'm not exactly sure what state they're located in, but it's definitely domestic. What I'm saying from what I've been told many times is that if you purchased a phone from a 3rd party vendor such as craigslist or a friend, you must provide a proof of purchase and proof that it was activated with a carrier. They will not be issuing refunds without at least the proof of purchase. This proof of purchase must state the purchase amount and the vendor in which you purchased the phone from. Basically a receipt. Samsung will then go off of the amount on the receipt and send you a refund for that amount. If you send in your Note 7 to Samsung or have stericycle pick it up from your home, you will not receive a refund unless you provide a proof of purchase via email. Therefore, no proof of purchase, no refund. If you fail to provide a proof of purchase and you have sent in your phone already, you're **** out of luck. They will close your ticket and call it a day.
    11-09-2016 03:02 AM
  14. maxchacon's Avatar
    I received a phone directly from someone who received it from T-Mobile. I received the phone still in its shrink wrap and was the only person who activate it through T-Mobile. When the recall was announced, I opened a claim with Samsung and received my return box and packaging a few days after. I dropped off my phone to UPS on October 13th and it was delivered to a warehouse in Texas on October 17th. Samsung confirmed receiving the phone to their warehouse after providing the tracking #. I was then told that the warehouse will issue a refund check that will be sent through UPS. After 3 weeks I've yet to receive or hear back from Samsung regarding any sort of refund. After many calls and emails, I was told that they need an actual proof of purchase before they can proceed with a refund. I could only provide an email confirmation that the phone was activated through T-Mobile. This is not sufficient enough to warrant a refund as they need to know the vendor and amount the phone was purchased for. So here I am still waiting for a refund and calling Samsung everyday.
    11-09-2016 03:10 AM
  15. Corporate Caines's Avatar
    When I called the number that was posted in this thread. The person on the phone setup and shipped a return box and quoted me a refund of $950 usd. $900 for the phone. $25 Samsung credit. And $25 phone case credit. They told me to put the phone in the box with the case and ship it to them. It will then take 14 business days from the time the get the phone to ship out a refund. He said since I do not have the receipt he can only refund me $900 for the phone and not the tax since they have no proof tax was paid since it was purchased via Craigslist with no receipt. He also offered to ship me a Samsung s7 edge first if I wanted an exchange but he would put a $850 hold on my card and I will have 21 days to ship the note back from the moment I get the edge delivered. But since I am not certain when I will be back in New York I choose to go the route of the full refund.
    11-09-2016 03:11 AM
  16. maxchacon's Avatar
    You're right, there is no incentive. I've even been told quite bluntly from representatives to just wait until I can produce a proof of purchase for the 2nd note 7 phone I have before I send it in, otherwise I'll be in the same situation. I've been told to head to a Walmart or target and purchase a $10 flip phone and then return my Note 7. To put it clearly, if you bought it off craigslist and have no hard copy receipt or proof of purchase, there's a strong chance you will be out of luck. Samsungs main priority is to secure all recalled phones to avoid anymore lawsuits or bad media. They'll deal with our refunds when they get a chance.
    11-09-2016 03:16 AM
  17. edloks808's Avatar
    heres something really interesting that applies to what youre saying. check out the fine print from samsung at the end of the article...

    Samsung Canada will exchange Note 7s purchased at third-party retailers for an S7 | MobileSyrup.com
    11-09-2016 04:38 AM
  18. umadmate's Avatar
    Did anyone send proof to n7hls email and receive anything back from them?
    11-09-2016 06:00 AM
  19. xkoolaidislifex's Avatar
    You're right, there is no incentive. I've even been told quite bluntly from representatives to just wait until I can produce a proof of purchase for the 2nd note 7 phone I have before I send it in, otherwise I'll be in the same situation. I've been told to head to a Walmart or target and purchase a $10 flip phone and then return my Note 7. To put it clearly, if you bought it off craigslist and have no hard copy receipt or proof of purchase, there's a strong chance you will be out of luck. Samsungs main priority is to secure all recalled phones to avoid anymore lawsuits or bad media. They'll deal with our refunds when they get a chance.
    What you are saying is contradictory to everything most of us have been told,so please understand that there is a lot of skepticism regarding your statements.

    I have spoken with numerous representatives about my 2nd hand Note 7s and have never heard anything you have mentioned. Calling yesterday, there was no change to that. I sincerely hope that someone has been misinforming you, and that you can have the resolution you seek.

    Mine arrived at the Samsung warehouse yesterday. So in about 2 weeks, I should have my refund check. It is a painstakingly slow process,but I do not believe that I will be left high and dry in this situation.
    11-09-2016 07:30 AM
  20. maxchacon's Avatar
    To be honest, I hope I'm wrong too. I've spent close to $2000 on these phones and sent out my phone on October 13th and received at their warehouse on October 17th. If there's anyone out there that's received a check please speak up because I'm sure that's what's worrying us. As far as the info I'm receiving, I'm just relaying exactly what I've been told countless times from different representatives.
    11-09-2016 10:38 AM
  21. truegamergirl's Avatar
    Check ebay and you'll see that the phone is already up in price. Some going for $1000 buy it now. There are some people who have rooted their phone and regressed to old firmwares before the updates. Some have added Odin as well. I have yet to hear of anyone with a 3rd party Note 7 receive a check.
    you just made me smile any links or info on this?
    11-09-2016 06:23 PM
  22. maxchacon's Avatar
    you just made me smile any links or info on this?

    There were a few on eBay, just checked and can't seem to find a single Note 7 now. It looks like they might be banned on eBay now.
    11-09-2016 09:12 PM
  23. gotojanoo's Avatar
    Really shameful that they can't even acknowledge or simple email saying we received your phone. Anyone know any Sammy's high level employee email address? Mine was delivered on 27th Oct. Nothing so far.
    11-09-2016 09:39 PM
  24. maxchacon's Avatar
    Yep same thing happened to me. Sent out Oct. 13th and received 17th. Even over the phone they wouldn't acknowledge it.

    Depending on where your from
    President@sea.samsung.com For the United States
    uk.president@samsung.com For the UK

    I've had pretty good luck and quick response time with these emails.
    11-09-2016 09:51 PM
  25. gotojanoo's Avatar
    Yep same thing happened to me. Sent out Oct. 13th and received 17th. Even over the phone they wouldn't acknowledge it.

    Depending on where your from
    President@sea.samsung.com For the United States
    uk.president@samsung.com For the UK

    I've had pretty good luck and quick response time with these emails.
    I am in US
    11-09-2016 10:32 PM
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