05-26-2017 04:02 AM
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  1. anon(9785393)'s Avatar
    called on Friday which was my 15th day. The rep "researched" but i had to provide the tracking # again for the firebox and stated he can confirm the phone was scanned and accepted. He noted that the standard 10-15 days needs to be caveat with at least 3 days after samsung receives the phone in order for them to actually process the return and verify the phone so technically i need to wait until wednedsay and i shoud l call on wednesday if i still did not receive the check.
    what day did they receive your phone?
    11-14-2016 05:04 PM
  2. maxchacon's Avatar
    So I'm thinking even though we were all told that it would only take 10-15 days, it's looking more like 30 business days. I think calling and pressuring them is the right move too even though it's a burden on ourselves and takes time away from our busy schedules. Most of these reps have scripts they read off of and unless we really start questioning them, nothing will really happen for a longer period of time.
    11-14-2016 05:05 PM
  3. CP414's Avatar
    10/25/16
    11-14-2016 05:36 PM
  4. mikef91's Avatar
    So I'm thinking even though we were all told that it would only take 10-15 days, it's looking more like 30 business days. I think calling and pressuring them is the right move too even though it's a burden on ourselves and takes time away from our busy schedules. Most of these reps have scripts they read off of and unless we really start questioning them, nothing will really happen for a longer period of time.
    I don't care if it takes 30 days as long as I get my check. I'll be anxious to see who gets their check first.
    11-14-2016 06:02 PM
  5. Blues Fan's Avatar
    I don't care if it takes 30 days as long as I get my check. I'll be anxious to see who gets their check first.
    I'm with Tmobile and still waiting to get a check. Been 61 days since I returned my Note 7. Not holding my breath. I'm thinking I'll probably have to file a claim with Mastercard for a dispute or go to BBB or AG office to get a refund. They just keep making excuses and dragging their feet to the point they now want to see my bank statements to see if I purchased a Note 7.
    11-14-2016 11:03 PM
  6. ilordvader's Avatar
    11-15-2016 01:32 AM
  7. bf18289's Avatar
    received it on 10/24
    11-15-2016 09:11 AM
  8. cisco150's Avatar
    Me too they received it on 10/24/16 and still no check called yesterday and ask where is my refund because it's Been 17 business days and was told there behind and I'll have to wait. No eta just wait that's bs.
    11-15-2016 09:19 AM
  9. eaglehdz_21's Avatar
    So called samsung todsy to inquire about my refund. Surprisingly I got connected to there support team with 5 minutes. Alot better then the 45 minutes I waited last time. The representative unfortunately couldn't tell me why or give me a status on my refund. I gave him the!tracking number and he did a knowledge that it showed it was delivered on 10/21 however he mentioned nothing had been updated on my profile. Only thing he said he could do is update my account with notes and escalate my claim to a higher support group to investigate on the delay. He said they should be reaching out to me in the next 24-48hrs by phone or email. He couldn't tell me for sure what method they would need contacting me
    11-15-2016 11:36 AM
  10. quan2626's Avatar
    They received my 2 note 7s on 10/25/2016 and I called this morning and they give me another 2 new tickets #511.... They told me wait with in 10 days for the check to come. I call this # 1-844-365-6197 within 5 minutes they pickup the call.
    11-15-2016 03:25 PM
  11. gotojanoo's Avatar
    Your refund has been processed in the amount of $950.41. You should receive your check within 2-3 business days through UPS. We appreciate your patience and understanding.

    I got an email today.
    edloks808 and Meemomo like this.
    11-15-2016 06:57 PM
  12. ilordvader's Avatar
    Last date to get CASH Refund is 30th Nov
    11-16-2016 10:02 AM
  13. gotojanoo's Avatar
    Last date to get CASH Refund is 30th Nov
    What that mean? Return submission or replacement?
    11-16-2016 10:16 AM
  14. anon(9785393)'s Avatar
    Your refund has been processed in the amount of $950.41. You should receive your check within 2-3 business days through UPS. We appreciate your patience and understanding.

    I got an email today.
    what date did they receive your device?
    11-16-2016 11:34 AM
  15. gotojanoo's Avatar
    what date did they receive your device?
    On 27th last month
    11-16-2016 11:41 AM
  16. Nanana1953's Avatar
    Questions: I just called the 8552916255 and the rep only asked my name, address, phone number, imei number and carrier. She told me the return box will be here next week and gave me ticket number. How can I check to see if she processed my request or not? Because she didn't ask for my email like everyone in this forum. Thanks
    P.s. My first time calling Samsung
    11-16-2016 11:43 AM
  17. anon(9785393)'s Avatar
    On 27th last month
    WTF?! Mine was the 26th! Ugh, now I'm so irritated.
    11-16-2016 12:58 PM
  18. anon(9785393)'s Avatar
    WTF?! Mine was the 26th! Ugh, now I'm so irritated.
    11-16-2016 12:58 PM
  19. anon(9785393)'s Avatar
    On 27th last month
    WTF?! Mine was the 26th! Ugh, now I'm so irritated.
    11-16-2016 12:59 PM
  20. Meemomo's Avatar
    "Your refund has been processed in the amount of $944.04. You should receive your check within 2-3 business days through UPS. We appreciate your patience and understanding."

    I got email too yesterday. Mine was arrived on 26th.
    11-16-2016 03:00 PM
  21. Meemomo's Avatar
    WTF?! Mine was the 26th! Ugh, now I'm so irritated.
    Better to check your email. Find email from Samsung Support <sea.support@samsung.com>.
    11-16-2016 04:42 PM
  22. anon(9785393)'s Avatar
    I may have reached the most annoying, most orwellian representative yet. Boycott Samsung. I'm officially at my breaking point.
    11-16-2016 07:08 PM
  23. truegamergirl's Avatar
    i flashed/rooted today with odin im back at 100% no annoying pop up 😃
    everyone hear about Samsung reselling their returns? or was it a lie?
    11-17-2016 01:27 AM
  24. mikef91's Avatar
    "Your refund has been processed in the amount of $944.04. You should receive your check within 2-3 business days through UPS. We appreciate your patience and understanding."

    I got email too yesterday. Mine was arrived on 26th.
    Did you get a tracking number?
    11-17-2016 03:29 AM
  25. maxchacon's Avatar
    i flashed/rooted today with odin im back at 100% no annoying pop up
    everyone hear about Samsung reselling their returns? or was it a lie?
    That's awesome!!! Did you need a laptop to root/flash? Did you use the link instructions I posted a couple of days ago?
    11-17-2016 11:43 AM
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