05-26-2017 04:02 AM
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  1. mikef91's Avatar
    So what are you guys doing exactly to get the phone? I have wasted hours with Samsung and they keep telling me i have to be the original owner to get the replacement. I bought it on CL as well.
    Call and ask for the Note 7 exchange department.
    10-08-2016 05:21 AM
  2. harrychimp71's Avatar
    I have a question for everyone who got their phones replaced/refunded even though you bought it off Craigslist etc...

    Did they ask for your credit card info and place a temporary hold for $920? Until they receive yours? I declined this offer btw.

    Also...If you opted for a refund did they ask you to ship it out? They told me they'd send me a prepaid box and I'd get my refund between 10-14 days AFTER they receive the phone, I asked if they could ship it to a store and exchange or any other options they said they couldn't so ...I accepted this option of a refund instead.

    I got a ticket number. I don't know if I should argue further...I bought my phone off Offer up and tmobile manager wouldn't listen and kept talking over me that they couldnt take it because i was a prepaid customer and no receipt. Took 10 calls between tmo/sam for a final decision
    I was not asked for credit card info. In fact, the Samsung rep was adamant that the phone was being shipped to a Stericycle rep who would then meet me in person to make the exchange.

    Obviously, that wasn't the case. From what the Stericycle rep told me I should have a mailing label delivered today, and I will use that label to Shep the phone back.

    Here's another wonky thing. I did not receive the biohazard kit that someone posted with the gloves and multiple boxes and plastic bags to package the phone. I have a regular boz with bubble wrap.
    10-08-2016 10:19 AM
  3. adj0376's Avatar
    same situation brought mines from Craigslist this past Wednesday didn't know until I got home it was one of the defected devices so I called Samsung they transferred me to Tmobile a few different times neither said they could do anything went a Tmobile store same thing called back Thursday to Tmobile got a real nice young lady I told her what had happened and she said let me see what I can do took my info down and said she'll call me back I was like yeah right she ended up calling me back the next day which was yesterday long story short she got them to ship me out a new device should rectify today or Monday I don't know what she did but she made it happen
    10-08-2016 10:36 AM
  4. truegamergirl's Avatar
    I just hope if I ship my phone to them they don't pull any BS that I needed to send Proof of purchase. I asked the rep he said "the serial number is proof" I just wonder what would happen if the returns have problems with refunds. They can't return it back right? lol
    10-08-2016 03:23 PM
  5. jamesrick80's Avatar
    same situation brought mines from Craigslist this past Wednesday didn't know until I got home it was one of the defected devices so I called Samsung they transferred me to Tmobile a few different times neither said they could do anything went a Tmobile store same thing called back Thursday to Tmobile got a real nice young lady I told her what had happened and she said let me see what I can do took my info down and said she'll call me back I was like yeah right she ended up calling me back the next day which was yesterday long story short she got them to ship me out a new device should rectify today or Monday I don't know what she did but she made it happen
    At this point why would you even trust buying a note 7 from craigslist.....this is your blame...you were lucky you was able to get a replacement shipped to you.
    10-08-2016 03:26 PM
  6. Bimmerman's Avatar
    I have a question for everyone who got their phones replaced/refunded even though you bought it off Craigslist etc...

    Did they ask for your credit card info and place a temporary hold for $920? Until they receive yours? I declined this offer btw.

    Also...If you opted for a refund did they ask you to ship it out? They told me they'd send me a prepaid box and I'd get my refund between 10-14 days AFTER they receive the phone, I asked if they could ship it to a store and exchange or any other options they said they couldn't so ...I accepted this option of a refund instead.

    I got a ticket number. I don't know if I should argue further...I bought my phone off Offer up and tmobile manager wouldn't listen and kept talking over me that they couldnt take it because i was a prepaid customer and no receipt. Took 10 calls between tmo/sam for a final decision
    I never gave them a CC, just my address.


    I spoke with the Note 7 exchange department yesterday. They did offer the replacement with the credit card hold and I declined. Because of where I live, the other option was to get a replacement by meeting up with a Stericycle rep. The rep said they would contact me in 48-72 hours and set up the exchange. All I needed to do was to bring the device and I could keep all of the accessories. I originally opted for this, but after thinking about it and seeing what is going on with the carriers starting to back away from the device, I called back and switched to the refund option. Unfortunately my phone call got disconnected due to driving through a dead zone, but the Samsung rep called back and left a message with a new case number. My only concern is my device has some scratches on the screen. I sure hope that doesn't become an issue.
    Shouldn't be, the Stericycle rep didn't care the condition. They are just required to pick it up, thats it.
    10-08-2016 04:20 PM
  7. greystealth1's Avatar
    I've been watching this thread for a while. I'll share my experience with everyone.

    Bought Note 7 from a Swappa seller. Recall came out and seller was willing to help. We called Samsung dozens of times with no success. He then fell off of the face of the earth so I continued calling. AT&T wouldn't help me either. I kept calling Samsung and finally got some traction. They took down my info, and I sent them a copy of my purchase receipt. A couple days ago i got a text from Samsung asking to call them back. I did and the rep gave me 2 options. Put a $900+ hold on my card while they send me a new Note 7, and return mine within 20 days or meet up with a Sterylecycle rep. I opted for the meet up. Today I suddenly got an email and text with a UPS tracking number. It looks like they're sending a device my way - totally unexpected. I'll let you guys know if it actually arrives.
    10-08-2016 10:25 PM
  8. mikef91's Avatar
    I've been watching this thread for a while. I'll share my experience with everyone.

    Bought Note 7 from a Swappa seller. Recall came out and seller was willing to help. We called Samsung dozens of times with no success. He then fell off of the face of the earth so I continued calling. AT&T wouldn't help me either. I kept calling Samsung and finally got some traction. They took down my info, and I sent them a copy of my purchase receipt. A couple days ago i got a text from Samsung asking to call them back. I did and the rep gave me 2 options. Put a $900+ hold on my card while they send me a new Note 7, and return mine within 20 days or meet up with a Sterylecycle rep. I opted for the meet up. Today I suddenly got an email and text with a UPS tracking number. It looks like they're sending a device my way - totally unexpected. I'll let you guys know if it actually arrives.
    After reading of 2 more Note 7's melting down, I think the best bet is a refund. I went with the refund before knowing of 2 other devices that also burned up this week. It's over for the Note 7.
    greystealth1 likes this.
    10-09-2016 01:49 AM
  9. greystealth1's Avatar
    Agreed. Calling back for a refund when I get it.
    10-09-2016 10:22 AM
  10. harrychimp71's Avatar
    Walked into Verizon corporate store. No Note 7s on display and are no longer being sold. Asked if I could exchange my Verizon branded device, though not bought at Verizon. Was told I'd have to go thru Samsung.
    10-10-2016 02:13 PM
  11. eaglehdz_21's Avatar
    so... what now guys? i can only hope that samsung will now finally accept all devices back no questions asked?
    10-10-2016 11:24 PM
  12. johnkk's Avatar
    Can anyone please help or have any advice? I bought my Note 7 off craigslist. I can't get a hold of the seller. I was wondering if Samsung will do right and take the phone back and give me money back or how that works? Before they were giving exchanges which made sense but I am worried about getting cash back. Especially since I didn't pay full price for it, so I mean they can't just give me $1k for it or whatever. This is a mess. I was fine keeping it but now Gear Fit / Oculus is disabled...
    10-11-2016 04:21 AM
  13. anon(9785393)'s Avatar
    Can anyone please help or have any advice? I bought my Note 7 off craigslist. I can't get a hold of the seller. I was wondering if Samsung will do right and take the phone back and give me money back or how that works? Before they were giving exchanges which made sense but I am worried about getting cash back. Especially since I didn't pay full price for it, so I mean they can't just give me $1k for it or whatever. This is a mess. I was fine keeping it but now Gear Fit / Oculus is disabled...
    I am wondering the same thing. I will probably go back to the T-Mo store that did my replacement exchange and see what they say. I really want to just give the Note7 in exchange for a V20.
    10-11-2016 12:26 PM
  14. M2D2X's Avatar
    Same here, but I called Samsung last night and the rep said it needs a supervisor's approval and will let me know. My case is worse though since the one I bought off CL is an international model not sold in the US.
    FNBlackbeard likes this.
    10-11-2016 01:31 PM
  15. FNBlackbeard's Avatar
    Let me know how it works out for you. I'm on the same boat with an international Note 7.
    10-11-2016 01:48 PM
  16. FNBlackbeard's Avatar
    Same here, but I called Samsung last night and the rep said it needs a supervisor's approval and will let me know. My case is worse though since the one I bought off CL is an international model not sold in the US.
    Let me know how it works out for you. I'm on the same boat with an international Note 7.
    10-11-2016 01:48 PM
  17. M2D2X's Avatar
    Sure, but you should call them too and get a reference number for your own, too.
    10-11-2016 02:01 PM
  18. Bimmerman's Avatar
    I am wondering what will happen now.

    It took a lot of effort to get my initial Note 7 replaced that I bought from Swappa. At this point I want refund, they do not have another phone that I would want.
    10-11-2016 03:35 PM
  19. Omar Kandil's Avatar
    Basically I called Samsung they said sterocycle will not be doing the exchange anymore instead Samsung will be sending me a box in 2 days to send it back then I will recieve a check
    10-11-2016 03:56 PM
  20. Bimmerman's Avatar
    Basically I called Samsung they said sterocycle will not be doing the exchange anymore instead Samsung will be sending me a box in 2 days to send it back then I will recieve a check
    Did you get that info from calling the 1844 number?
    10-11-2016 03:58 PM
  21. Bimmerman's Avatar
    I just called back and got a ticket number.

    The lady told me Sterocycle will be picking up the device and once they receive it I will get a check in the mail within 10-14 business days.

    She said they should be calling me within 72 hours to set up a meeting time.
    10-11-2016 04:41 PM
  22. Keldig's Avatar
    Did she say how much that check would be for?
    10-11-2016 04:43 PM
  23. Bimmerman's Avatar
    She did not and I forgot to ask. I am guessing the full US retail amount.
    Keldig likes this.
    10-11-2016 04:46 PM
  24. anon(9785393)'s Avatar
    Agreed. There is no Samsung left that I want. Therefore, they should give everyone the list price back who bought a note7, no matter where bought!
    10-11-2016 04:51 PM
  25. Bimmerman's Avatar
    Yes, the sad part is every other phone on the market is a downgrade.

    I am hoping the LG V20 is as solid as pre reviews are looking, that is what i am going to get.
    10-11-2016 04:53 PM
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