05-26-2017 04:02 AM
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  1. anon(9785393)'s Avatar
    Has anyone received a box? I was told 8 days ago and nothing
    you have to call back and demand immediate refund.
    10-12-2016 04:46 PM
  2. eaglehdz_21's Avatar
    this may be a good idea. I hope this isn't the case and everything will process quickly
    10-12-2016 04:59 PM
  3. Aquila's Avatar
    10-12-2016 05:03 PM
  4. anon(9785393)'s Avatar
    this may be a good idea. I hope this isn't the case and everything will process quickly
    I am not going to feel comfortable until I have that thermal box. Then I'll know there is a process that is implemented.
    10-12-2016 05:17 PM
  5. worldmind's Avatar
    Called 1.855.726.8721 got my ticket number and transferred to a different line. Told me I have to call craigslist about a refund lol. I dont think they have craigslist in their country or know how it works. Calling the 844 number this time.
    10-12-2016 05:27 PM
  6. truegamergirl's Avatar
    I went ahead and put my ticket number into Samsung's look up. nothing came up so I decided to chat with them to get more info on my box status... Samsung has a pile of incompetents.... *see the screen. The guy also said "why are you returning your note 7?" "it's been recalled twice" he kept telling me there's no box and I had to ask my store for a refund. we all know this is BS.

    http://oi64.tinypic.com/vyoz7k.jpg
    http://oi64.tinypic.com/fdahlk.jpg
    10-12-2016 07:35 PM
  7. anon(9785393)'s Avatar
    I went ahead and put my ticket number into Samsung's look up. nothing came up so I decided to chat with them to get more info on my box status... Samsung has a pile of incompetents.... *see the screen. The guy also said "why are you returning your note 7?" "it's been recalled twice" he kept telling me there's no box and I had to ask my store for a refund. we all know this is BS.

    http://oi64.tinypic.com/vyoz7k.jpg
    I did the same thing and couldn't find my info on the site. I called back and was treated by so many incompetents, one of whom could barely speak english, that i hung up. I just pray my return is being processed.
    10-12-2016 07:39 PM
  8. truegamergirl's Avatar
    that's the only reason I went to the chat so they could understand me. last time I had to spell Gmail...This is seriously ridiculous

    just seen that link so Samsung wants to give us a s7/edge that's not nearly worth as much as the N7 even if you got it 3rd party I'm sure everyone paid more than 600...
    10-12-2016 07:43 PM
  9. anon(9785393)'s Avatar
    that's the only reason I went to the chat so they could understand me. last time I had to spell Gmail...This is seriously ridiculous
    my opinion of samsung is in the gutter. i doubt i purchase from them again.
    10-12-2016 07:45 PM
  10. KennethNg43's Avatar
    Honestly I'm kinda in the same position. However, the guy who I spoke with seems to be a specialist who could speak English fluently, and he did mention about Samsung sending me a box with information and labels already on it, I just need to wait a few business days to get the box, and then call them to confirm before sending out the phone.
    If this goes through and I get my refund back, I would be happy to wait for the S8 to come out. If not, I guess this is it for me, even though the Note 7 has been my favorite phone of all time...
    10-12-2016 08:17 PM
  11. johnkk's Avatar
    Kind of shocking how badly run Samsung is.

    I am realizing that Samsung may not be as good of a company as everyone thought. When the chips are down, that's when you see who people/companies really are.

    I am not an Apple fan, BUT I am positive if this had happened to Apple they would have handled it WAYYY better and more professionally.

    It's just shocking to me how little communication there is. I realize this is unprecedented but it shouldn't take 1 week to figure stuff out. I mean come on.
    10-13-2016 01:34 AM
  12. anon(9785393)'s Avatar
    If anyone actually receives the box from Samsung, please post here. Thanks!
    10-13-2016 11:46 AM
  13. anon(9785393)'s Avatar
    Kind of shocking how badly run Samsung is.

    I am realizing that Samsung may not be as good of a company as everyone thought. When the chips are down, that's when you see who people/companies really are.

    I am not an Apple fan, BUT I am positive if this had happened to Apple they would have handled it WAYYY better and more professionally.

    It's just shocking to me how little communication there is. I realize this is unprecedented but it shouldn't take 1 week to figure stuff out. I mean come on.
    Agreed. Forcing the consumer to jump through so many hoops is just pitiful. How anyone can trust Samsung again is beyond me. Those of us with Notes for months should be given some major discount on the next Note or S8. Samsung isn't going to do that though.
    10-13-2016 11:51 AM
  14. bf18289's Avatar
    i believe the person said based on your carrier's price + tax so for sprint it would be 849 + tax so around $922.
    10-13-2016 12:58 PM
  15. Omar Kandil's Avatar
    Guys I think the only way we will all get our refunds is if we stick together and form some group individually Samsung will give us a run around together on the other hand they'll be pressured
    10-13-2016 01:30 PM
  16. Omar Kandil's Avatar
    My box should come in tomorrow will let you guys no if everything works out
    10-13-2016 01:33 PM
  17. truegamergirl's Avatar
    10 days and no BOX! MAYBE bashur is right lol
    edit:
    Just received the box just now! it's from stericycle and had a reps name but no info of mine which is weird
    http://oi66.tinypic.com/344dwd1.jpg
    10-13-2016 01:47 PM
  18. Omar Kandil's Avatar
    Thank God just received my box
    10-13-2016 04:51 PM
  19. truegamergirl's Avatar
    just called Samsung because I felt wary of none of my info in any paperwork aside from the label. They told me my info wasnt even in the system (Wow reps really messed me up) and not to ship it yet and they're offering FULL refunds. Please CALL and make sure they're expecting your return
    10-13-2016 04:54 PM
  20. Omar Kandil's Avatar
    Did u send your back
    10-13-2016 05:00 PM
  21. Bimmerman's Avatar
    Thank God just received my box
    I called back to confirm, they are saying sterocycle will be calling me within the next 24-48 hours to arrange a pickup of the phone.

    She said after that I would receive a refund in 10-14 business days.
    10-13-2016 05:01 PM
  22. Omar Kandil's Avatar
    I have no proof of purchase they better give me a refund as promised I already have a s7 edge have no use for it plus I bought my note 7 for 900 cash so id be loosing 200 bucka
    10-13-2016 05:03 PM
  23. truegamergirl's Avatar
    I am on hold with my 8th ticket number lmao! he transfered me to the note 7 return people. I explained I got a box...im gonna ask if sterocycle can arrange a pick up. I am tired of this run around. They even added a extra letter in my last name which I had to correct. we should all sue for all this time and hardship. reminds me of that lawsuit they made against best buy everyone got huge checks
    10-13-2016 05:04 PM
  24. anon(9785393)'s Avatar
    Ok, So they now tell me there is no interface where you can find your status on the recall. Ignore the prior advice about using the Samsung service site to check. They also don't send any information from Samsung to validate your return. You just have to wait and pray that the fireproof box arrives. I was told today to expect a check back around the 31st of October.

    I urge you to check your information on your ticket. My phone number and name were wrong.

    PS. It takes about 30 minutes minimum once they forward you to the Note 7 line. It's so annoying and frustrating.
    10-13-2016 05:35 PM
  25. anon(9785393)'s Avatar
    I have no proof of purchase they better give me a refund as promised I already have a s7 edge have no use for it plus I bought my note 7 for 900 cash so id be loosing 200 bucka
    They are paying us $920 bucks.
    10-13-2016 05:35 PM
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