05-26-2017 04:02 AM
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  1. bf18289's Avatar
    Omar, how did you know that your box would be coming by tomorrow (today)? Did you get an email or some sort of status up on the ticket or did you just go by.. "you will receive the box within 3-5 business days"
    thanks!
    10-14-2016 12:53 PM
  2. truegamergirl's Avatar
    you can see if anything is coming from UPS with "my ups''

    I still have the box. Maria added my tracking to my 100th ticket number...my worry is if it expires will return too? fml...

    yeah this is definetly a huge case if everyone here sued together because they're making the process difficult and denying in store returns. They wouldn't do this at ikea or a crib recall
    10-14-2016 01:25 PM
  3. mikef91's Avatar
    you can see if anything is coming from UPS with "my ups''

    I still have the box. Maria added my tracking to my 100th ticket number...my worry is if it expires will return too? fml...

    yeah this is definetly a huge case if everyone here sued together because they're making the process difficult and denying in store returns. They wouldn't do this at ikea or a crib recall
    What do you think would happen if Toyota pulled this same crap? Samsung should take cues from Toyota on how to handle a recall.
    10-14-2016 01:44 PM
  4. truegamergirl's Avatar
    it's happened with Toyota the return/exchange of a 10k car is way way easier than a 900 phone smh...
    10-14-2016 03:09 PM
  5. soadserj2004's Avatar
    Omar, how did you know that your box would be coming by tomorrow (today)? Did you get an email or some sort of status up on the ticket or did you just go by.. "you will receive the box within 3-5 business days"
    thanks!
    Samsung is ABSOLUTELY INSANE! They are refusing to help me for my Note 7 I bought on craigslist. T-Mobile is refusing to help me. I am stuck with this phone and just have to hope it doesn't explode.

    I hate Samsung so much for the way they have treated this situation, that I hope they go out of business!!!
    10-14-2016 03:32 PM
  6. M2D2X's Avatar
    They can help. Many of us bought it used and have no receipt.
    10-14-2016 03:51 PM
  7. cisco150's Avatar
    I think there blocking imei as i check after 2 days ago i gave samsung my imei and now it shows blacklist on ringplus.net im waiting for the return box as of tuesday.
    10-14-2016 09:06 PM
  8. cisco150's Avatar
    i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
    10-14-2016 09:16 PM
  9. Omar Kandil's Avatar
    I recorded all my convos with them including then saying I'm due for a refund so they can't pull out we deleted your case number bs
    10-14-2016 09:25 PM
  10. dpham00's Avatar
    For those on Verizon, you can take it into a Verizon corporate store for an exchange
    10-14-2016 09:47 PM
  11. truegamergirl's Avatar
    just got a message from Samsung on this n7 (bet you guys seen it) about it not being able to be taken in flights thr recall yata yata yata. STILL they have no mention about 3rd party returns! hello Samsung! it would be a lot of a hell easier to just take them all in stores no questions asked (not like it can be reused or anything) like cribs!
    10-14-2016 10:36 PM
  12. Omar Kandil's Avatar
    Even if you didn't buy it from them
    10-14-2016 11:08 PM
  13. harrychimp71's Avatar
    Took waiting on hold for 30 minutes earlier today, but I spoke with a US Samsung rep. I have one of those fire resistant boxes being delivered next week. Stated once the phone and all accessories are returned a check in the amount of $864 will be mailed within 14 business days. The rep said that if I can show proof of purchase (which I cannot since this is a replacement phone from Samsung) I would also be reimbursed the sales tax.

    I'll keep you all posted.
    10-15-2016 02:20 AM
  14. johnkk's Avatar
    I'm pretty much done with Samsung after this. I have been contacting them since September 7th when they first issued the "voluntary" recall. I've had at least 11 phone calls and 11 different ticket numbers. I thought I finally got somewhere with them last Friday when I had requested a refund. I was given a "511" number and told a box would be sent to me to ship the device back. Obviously, I never got the box. I called back on Tuesday, and the girl on the phone told me that I couldn't send my device back because the recall had expired. I lost my cool and ripped into her big time - it didn't help the situation, but I felt better. Then, after the "official" total recall and seeing that Samsung had a process for folks in our situation, I figured I would wait until this morning to give a call. I got through and spoke with a woman named Jasmine in the Exchange Department. They are obviously stateside because she spoke perfect English. She found my ticket number from last Friday and said that the guy who helped me never sent in the request for the box to be shipped. Shocking, I know. She confirmed all of my information, said she put in the request for the box and that it takes 24-48 business hours. I asked how the box will be shipped, and she said UPS. Since I have a MyUPS account, I will be keeping an eye out for it. I'm not very confident that I will receive it, but I am trying to be. I have moved on completely from Samsung and took advantage of the deal on the HTC 10 of $150 off. I received it on Tuesday and I am very impressed with the device. Goodbye Samsung, it's been real!
    Wow what a total crap storm dude. Total nightmare. Samsung is awful at this
    10-15-2016 03:19 AM
  15. mikef91's Avatar
    Wow what a total crap storm dude. Total nightmare. Samsung is awful at this
    UPDATE: yesterday I received the return box in the mail. So the guy I spoke to and last Friday actually did follow through and send the return box back, despite what the girl on the phone said yesterday. We can see they do a great job of keeping notes and tracking what the last call rep said and did. I packed my original recall phone up and sent it back. I took a picture of the label as well dropped it off at UPS and requested a receipt. I'll be tracking it daily to make sure they receive it, then will hound them to make sure I get my refund. This should be fun.
    10-15-2016 05:32 AM
  16. billinaz's Avatar
    For those on Verizon, you can take it into a Verizon corporate store for an exchange


    Not everyone can. If you are an enterprise (business or govenment) customer the stores have no access to your account and they will refuse to take the phone.
    10-15-2016 11:08 AM
  17. James Beam's Avatar
    UPDATE: yesterday I received the return box in the mail. So the guy I spoke to and last Friday actually did follow through and send the return box back, despite what the girl on the phone said yesterday. We can see they do a great job of keeping notes and tracking what the last call rep said and did. I packed my original recall phone up and sent it back. I took a picture of the label as well dropped it off at UPS and requested a receipt. I'll be tracking it daily to make sure they receive it, then will hound them to make sure I get my refund. This should be fun.
    Are the boxes being shipped back to Samsung or a carrier?
    10-15-2016 11:14 AM
  18. tmilicia's Avatar
    For those of us dealing directly with Samsung, our boxes/note 7 will ship back directly to Samsung .
    10-15-2016 12:37 PM
  19. mikef91's Avatar
    Are the boxes being shipped back to Samsung or a carrier?
    Goes back to an address in Coppell, Texas. I am assuming it's a return warehouse for Samsung. It's actually addressed to someone named Jasper Morse. You only need to send in the phone. There's no room for anything else.
    James Beam likes this.
    10-15-2016 01:31 PM
  20. cisco150's Avatar
    I can confirm they are blacklisting the imei after you call and start the refund process it happen to me. its imei is blacklist on sprint but using on att untill they pass the info to all carriers then ill be dead. awaiting a shipping box from samsung now
    10-15-2016 05:50 PM
  21. android44life's Avatar
    My Visa was credited by Samsung approx 3 weeks after I returned the phone in the "special box" to Texas.
    10-15-2016 06:56 PM
  22. android44life's Avatar
    Everytime I called samsung and the message said 'if you're calling about the recall, press 1", I got some kid with an accent who was reading from a script and gave me a ticket #. The last time, I did not press 1, and the call defaulted to USA sales. That's when I finally got someone who knew what to do - she didn't care about previous tickets - she looked up my order # or IMEI ( I don't remember) , send I'm sending you a return box . I got a few days later.
    10-15-2016 07:05 PM
  23. Omar Kandil's Avatar
    Everytime I called samsung and the message said 'if you're calling about the recall, press 1", I got some kid with an accent who was reading from a script and gave me a ticket #. The last time, I did not press 1, and the call defaulted to USA sales. That's when I finally got someone who knew what to do - she didn't care about previous tickets - she looked up my order # or IMEI ( I don't remember) , send I'm sending you a return box . I got a few days later.
    Sent my note 7 back today and received my 7 plus honesty guys I'm a die hard android fan and I gots say make the switch iOS 10 has widgets more customization and blows my note out of the water interns of speed give apple a chance
    10-16-2016 12:16 AM
  24. Meemomo's Avatar
    Today, I tried to call both Samsung and Tmobile for refund my note 7. Their answer was similar to last week. I have to find original buyer and proof of purchases. The situation is same as last week. What should I do ? It seems that Samsung treats customers cases by cases. Someone can and someone cannot. What should I do? Very confused.
    10-16-2016 01:33 PM
  25. cisco150's Avatar
    Today, I tried to call both Samsung and Tmobile for refund my note 7. Their answer was similar to last week. I have to find original buyer and proof of purchases. The situation is same as last week. What should I do ? It seems that Samsung treats customers cases by cases. Someone can and someone cannot. What should I do? Very confused.
    Try this number they seem to know how to handle the situation and are shipping boxes for Refund
    (855) 291-6255)
    10-16-2016 03:07 PM
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