05-26-2017 04:02 AM
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  1. M2D2X's Avatar
    Today, I tried to call both Samsung and Tmobile for refund my note 7. Their answer was similar to last week. I have to find original buyer and proof of purchases. The situation is same as last week. What should I do ? It seems that Samsung treats customers cases by cases. Someone can and someone cannot. What should I do? Very confused.
    Tell them it's a gift.
    10-17-2016 12:33 AM
  2. anon(9785393)'s Avatar
    I still have not received my fireproof box. How long did it take to receive a box to those who got them? Thanks.
    10-17-2016 11:22 AM
  3. soadserj2004's Avatar
    Tell them it's a gift.
    Is there anyone interested in forming a class action lawsuit with me? They shouldn't be allowed to do with per the CPSC
    Keldig and Meemomo like this.
    10-17-2016 12:25 PM
  4. Meemomo's Avatar
    I am interested. Yesterday, I called Samsung again. Agent told me that Samsung has not announced any policy on recall used note 7 yet. He told me to find original buyer or contact Samsung again next two weeks. Samsung tried to manage this issue by throwing away responsibility back to us who bought used note 7. It is definitely unfair.
    10-17-2016 12:30 PM
  5. soadserj2004's Avatar
    I still have not received my fireproof box. How long did it take to receive a box to those who got them? Thanks.
    -if Toyota recalls an airbag because of a safety hazard, they won't tell you at the dealer "sorry, we can't help you because you bought the car used. You have to contact the original owner of the car. Now **** off!" Yet, this is exactly what Samsung is doing. I really ******* hate them and hope this puts them under. We need to do a class action suit
    10-17-2016 12:31 PM
  6. mikef91's Avatar
    I still have not received my fireproof box. How long did it take to receive a box to those who got them? Thanks.
    One week. Called on Friday October 7th and received it on Friday October 14th.
    10-17-2016 02:37 PM
  7. bf18289's Avatar
    checked on my #511 ticket today. They were able to locate it (was transferred to someone in the US ) but said there was something wrong with the ticket and issued me a new #511 ticket. Said the boxes now take 2-3 business days, and i should expect it by Thursday. At least they seemed more organized this time when i called as they were able to pull up my details from the previous ticket compared to friday when one couldnt find it, one said it was closed and one said it was still being processed.
    10-17-2016 04:13 PM
  8. anon(9785393)'s Avatar
    I can confirm they are blacklisting the imei after you call and start the refund process it happen to me. its imei is blacklist on sprint but using on att untill they pass the info to all carriers then ill be dead. awaiting a shipping box from samsung now
    I have not been blacklisted yet. I don't know if that means that my ticket is not processing or if you have something else going on, but no blacklist for mine yet.
    10-17-2016 04:58 PM
  9. anon(9785393)'s Avatar
    One week. Called on Friday October 7th and received it on Friday October 14th.
    Thank you. I think mine was processed on Weds last week. They told me 2 to 3 business days, so maybe today or tomorrow mine will come in.
    10-17-2016 04:59 PM
  10. anon(9785393)'s Avatar
    I am interested. Yesterday, I called Samsung again. Agent told me that Samsung has not announced any policy on recall used note 7 yet. He told me to find original buyer or contact Samsung again next two weeks. Samsung tried to manage this issue by throwing away responsibility back to us who bought used note 7. It is definitely unfair.
    Call back and tell them you have a gift phone. I am not sure why you are getting this information. You need to get through to the Note 7 return specialists, which will be after the fist person you talk to.
    10-17-2016 05:02 PM
  11. gotojanoo's Avatar
    I also bought from CL. I called 844 number and they created ticket for me. They told me that they will contact me in 5-7 business day. Is it seems valid. Anyone was told like that? Thanks for this awesome informative forums though.
    10-17-2016 09:11 PM
  12. mikef91's Avatar
    I also bought from CL. I called 844 number and they created ticket for me. They told me that they will contact me in 5-7 business day. Is it seems valid. Anyone was told like that? Thanks for this awesome informative forums though.
    Call back and ask to speak with a Note 7 exchange person. They told me at least 5 times someone would call me back, and no one ever did. Their customer service is horrible which is why I will never own another Samsung product.
    10-18-2016 06:10 AM
  13. beathookup's Avatar
    So I just made the call to the Colorado (855) phone number on Sunday and sat on hold for about 1:15 and as finally greeted by a nice individual who asked me if I was calling about the Note 7 recall. I said yes and within a matter of 5 minutes it was all take care of. They said I should receive my box within 3-5 day, 2 days shipping back to them and then receive a full refund check ($849.99 + TAX) within 10-14 days.

    They did say that I would receive an email notification, but I have not gotten anything yet. There will be a tracking number for the phone to go back to them so that puts me at rest, but just wondering if I will ever get fully refunded or not.
    10-18-2016 07:19 AM
  14. eaglehdz_21's Avatar
    I'm in the same situation. Called this past Wednesday and still haven't received the box. Hopefully todat. If not I ll be placing another call tomor row.
    anon(9785393) likes this.
    10-18-2016 09:00 AM
  15. gotojanoo's Avatar
    how long u guys hold to talk to exchange team after u have ticket number.
    10-18-2016 09:22 AM
  16. anon(9785393)'s Avatar
    I'm in the same situation. Called this past Wednesday and still haven't received the box. Hopefully todat. If not I ll be placing another call tomor row.
    Me too. I am so tired of wasting time on this damned phone.
    10-18-2016 12:56 PM
  17. beathookup's Avatar
    So I just tried logging in and checking the status of my Samsung Ticket # and it is saying that no ticket can be found. As I now sit on hold again to get it figured out, what should my next steps be?
    10-18-2016 01:33 PM
  18. beathookup's Avatar
    Not too long of a call maybe 15 minutes tops until all was said and done. Apparently they are sending my information to Stericycle again and I should receive a return kit in 2-3 days. I think I'm going to give them a call just to see if they have received my information or not
    10-18-2016 01:43 PM
  19. soadserj2004's Avatar
    I called that 855# and it was so easy.. Just gave me them IMEI, model, my info and they are sending me a box tomorrow. No arguments, no hassle, dude just took care of it... Ur a life saver!!!!!
    10-18-2016 03:04 PM
  20. NSharma28's Avatar
    I called them last wednesday. Just received a message from UPS that a package from Stericycle is coming my way tomorrow. Finally.
    So i guess around 1 week is the time it's taking for most people to get the box.
    10-18-2016 05:12 PM
  21. anon(9785393)'s Avatar
    Has anyone tried just going to T-Mobile and getting a credit and waiting for the V20?
    10-18-2016 05:25 PM
  22. anon(9785393)'s Avatar
    I called them last wednesday. Just received a message from UPS that a package from Stericycle is coming my way tomorrow. Finally.
    So i guess around 1 week is the time it's taking for most people to get the box.
    Where did you receive this message?
    10-18-2016 05:27 PM
  23. Meemomo's Avatar
    Finally, today I called 855# and ask for refund. The process with agent is very smooth and easy. I told them my ticket number for reference. He asked me about address and will send me box in couple days. They will refund back to me at 849 US( T-mobile, Refund price is differ due to carrier).
    10-18-2016 05:36 PM
  24. anon(9785393)'s Avatar
    Finally, today I called 855# and ask for refund. The process with agent is very smooth and easy. I told them my ticket number for reference. He asked me about address and will send me box in couple days. They will refund back to me at 849 US( T-mobile, Refund price is differ due to carrier).
    you will not get the box in a couple days. i'm at 6 days so far.
    10-18-2016 05:40 PM
  25. NSharma28's Avatar
    Where did you receive this message?
    Through UPS My Choice. They notify if any shipment is coming your way via UPS.
    10-18-2016 06:04 PM
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