I called them last wednesday. Just received a message from UPS that a package from Stericycle is coming my way tomorrow. Finally.
So i guess around 1 week is the time it's taking for most people to get the box.
Finally, today I called 855# and ask for refund. The process with agent is very smooth and easy. I told them my ticket number for reference. He asked me about address and will send me box in couple days. They will refund back to me at 849 US( T-mobile, Refund price is differ due to carrier).
Where did you receive this message?
Hey all. I just received my return kit. 6 days after calling samsung. Question. Are you all including the accessories in the box ? Let me know. That the last question I have before I ship this out.
From what I have heard is that they only want the phone back. I'll be keeping everything I possibly can!
Also for those who have sent it back or will be, what are you doing to CYA? I'm going to be doing a video of me boxing it up and when I'm dropping it off.
Keep us posted!I took a picture of the shipping label with tracking number. I also requested the shipping receipt from the UPS store. Then when on UPS.com and set myself up to receive an email once Samsung receives the package. Shipped it out Friday and they received it today. Not much more to do to CYA. Now the waiting game for the check.
I just got notified today through ups my choice that my box will be here tomorrow sent next day air. Talked to them Friday and supposedly getting the box tomorrow. I did have to call a million times like everyone else but only called the 855# that one time. Bought mine off craigslist and it's T-Mobile