Second Hand Note 7 Recall Thread

[mikef91]

Hey all. I just received my return kit. 6 days after calling samsung. Question. Are you all including the accessories in the box ? Let me know. That the last question I have before I ship this out.

There is only room in the box for just the phone. It's a box within a box within another box.

 

[beathookup]

Has anyone heard that Stericycle reps are meeting you at your house to start the process of getting the phones back to Samsung? Was talking with a seller yesterday who listed his for sale and said they were meeting a rep today

 

[mikef91]

Just received the box for my other Note 7. Called last Friday, received today, so 6 days. Never got the UPS My Choice notification. Packing up and sending the second one back now.

 

[Laura Crusader]

So wait.. where getting checks now instead of getting it refunded back to our debit? Bare with me as im actually waiting on the box to arrive.

 

[triscuit22]

How have all of you bought your phones 2nd hand?

Or are you all actually verizon customers with canceled contracts trying to get a refund check from samsung?

 

[Laura Crusader]

I was on a monthly plan. Verizon.

 

[beathookup]

How have all of you bought your phones 2nd hand?

Or are you all actually verizon customers with canceled contracts trying to get a refund check from samsung?

I bought my Sprint one through CraigsList

 

[mikef91]

So wait.. where getting checks now instead of getting it refunded back to our debit? Bare with me as im actually waiting on the box to arrive.

If you bought it second hand, they have no way of issuing a refund to your debit card. A check is the only way.

 

[Laura Crusader]

I got the phone the first time before the 2nd recall happened. I had to ask because Verizon said they didn't even know the process. (smh) It sounded like he didn't even know that 2nd recalled happened.

 

[triscuit22]

I got the phone the first time before the 2nd recall happened. I had to ask because Verizon said they didn't even know the process. (smh) It sounded like he didn't even know that 2nd recalled happened.

If you got your phone directly from Verizon why are you going through samsung for the recall?

 

[Laura Crusader]

If you got your phone directly from Verizon why are you going through samsung for the recall?

Long story. To keep it short & as i mentioned at a thread, i went in person & they told me to contact Samsung instead & i walked out with the 7 in hand bc they didn't want it etc. Verizon's been given me the runaround which has been frustrating as hell.

 

[bytheriver]

My box arrived today (called last Friday). I videoed the phone being active on my account, noting the imei number, my phone number and serial number. I then did a factory data reset, switched my sim to an old phone and videoed the entire boxing up of the phone. I also put a print out of the phone active on my Verizon account (I was told to do this) and included my email address on that paper. Took pics of the ups label( tracking number) and got a receipt from ups. I will update when I get anything.

 

[anon(9785393)]

Stercycle picked up my phone on the 12th i called to check on the status (knowing its to early) and was told they didn't even have it in the system. I was told it can take all of 15 BUSINESS DAYS wasn't aware we are talking business days. Has anyone received their check yet?

Ugh I'm going to try at T-Mobile corporate store before I send back.

 

[Blues Fan]

Ugh I'm going to try at T-Mobile corporate store before I send back.

Be very careful and make sure you get full receipts for everything. Go to the tmobile return thread about my fiasco today and the last few days at the store and how I got screwed out of $847 that was NOT my fault at all, due to THEIR mistake at the store combined with clueless reps and forced to take a massive bill credit instead of getting refunded.

 

[harrychimp71]

Received my box earlier today. I have it packed with the phone only because the interior boxing only allows the Note 7 only to be packed. Apparently, I'll be keeping the accessories. It's being dropped off at a nearby UPS Store tomorrow.

 

[harrychimp71]

Wow. I just received a call from a Samsung rep following up to verify I received the fireproof box. He said since I have a Verizon branded phone, I will be receiving an $864 plus local sales tax check within 14 days of delivery of the Note 7.

Another thing to add.
If you look at one of the pics from my previous post, the instructions only show to pack the phone. I told the rep that I literally followed the instructions. He said the accessories should have been placed inside the box with the phone as well. I asked if this was going to affect my refund since I have already packaged the box. He said that it would not. I suggested to modify the written instructions that came with the fireproof box to show where accessories should be placed if Samsung wants them to be included.

 

[NSharma28]

Wow. I just received a call from a Samsung rep following up to verify I received the fireproof box. He said since I have a Verizon branded phone, I will be receiving an $864 plus local sales tax check within 14 days of delivery of the Note 7.

Another thing to add.
If you look at one of the pics from my previous post, the instructions only show to pack the phone. I told the rep that I literally followed the instructions. He said the accessories should have been placed inside the box with the phone as well. I asked if this was going to affect my refund since I have already packaged the box. He said that it would not. I suggested to modify the written instructions that came with the fireproof box to show where accessories should be placed if Samsung wants them to be included.

I spoke with 2 reps before sending out my phone, and both said the accessories are not to be packed in the box. The box is for phone only.

 

[beathookup]

Wow. I just received a call from a Samsung rep following up to verify I received the fireproof box. He said since I have a Verizon branded phone, I will be receiving an $864 plus local sales tax check within 14 days of delivery of the Note 7.

Another thing to add.
If you look at one of the pics from my previous post, the instructions only show to pack the phone. I told the rep that I literally followed the instructions. He said the accessories should have been placed inside the box with the phone as well. I asked if this was going to affect my refund since I have already packaged the box. He said that it would not. I suggested to modify the written instructions that came with the fireproof box to show where accessories should be placed if Samsung wants them to be included.

When did your box get delivered and when did you receive the call?

 

[harrychimp71]

When did your box get delivered and when did you receive the call?

Fireproof box was delivered yesterday. Received a call today at approximately 8:30am PST.

 

[anon(9785393)]

I just finally packed up my phone and gave to my shipping folks at work. I took a lot of pictures and video because I'm paranoid of not getting the refund check. I didn't see any room for any accessories in the box. The instructions did not mention anything about the accessories or the original box, so I kept mine. They better not try to short change me for this. Please report back if anyone receives a refund check.