11-04-2016 03:13 AM
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  1. 123spongebob123's Avatar
    Now that only options are exchange or refund what about reimbursement of accessories what are the carriers or Samsung doing about reimbursing of the accessories investment made for Note 7?
    First recall they were giving these options, are they going to be doing the same?
    Also if so what are they doing and what is needed to get money back and how?
    Thanks
    BustA Groove likes this.
    10-11-2016 08:21 AM
  2. AxiosENT's Avatar
    I'm looking for a solution as well in either refund or store credit. I have two fast wireless chargers. The cases it's eh I don't care I scored them off Amazon for cheap
    10-11-2016 08:33 AM
  3. Kansatsusha's Avatar
    my usb-c related stuff can be reused... but for anyone who bought accessories online... are sol they dont have to refund u. Accessories from local store are able to I think
    10-11-2016 08:39 AM
  4. piinkRainbowz's Avatar
    I just got this nice wallet case from Amazon right after I got my replacement. ������������������������ And the glittery decal.

    I decided to dress her up. Cause this was my baby.

    But yes. Us on online bargain shoppers are screwed unless we keep our phones. Ugh..
    10-11-2016 08:47 AM
  5. Kansatsusha's Avatar
    256 samsung card 250$ > other miscellaneous was around 30 dollar "minus usb c related stuff" so I can eat up that lost it just feel like I paid around 30ish dollar for a large microsd card.

    If I add my usb related stuff I guess add 20$ but I still win there. There are other who did some exchange stuff and what not and got extra stuff so they really cant argue losing for returning the phone and still have the extra.
    10-11-2016 08:56 AM
  6. steveh552's Avatar
    Check with your online retailer, some are accepting returns of items related to the N7. There was a couple who checked with Amazon and they agreed to take their items back after the return window.
    10-11-2016 09:18 AM
  7. crosshair's Avatar
    Next step is for Samsung to let me know how to get my money back for the Gear VR, Note 7 case, and screen protector that I can no longer return. Anyone heard of what they will do or offer?
    10-11-2016 02:00 PM
  8. GaffaAce's Avatar
    Yeah, a good question.

    I bought the LED Case from an eBay shop for the Note 7 three days before I was due to get the phone, at a cost of £40 GBP. And now, I'll never have the phone because it was never re-sold here in the UK. I'm thinking of emailing Samsung and asking them how I can be refunded.
    10-11-2016 02:13 PM
  9. Serkle K's Avatar
    I recently purchased and received the Samsung Screen protector from Amazon. I have been approved for a return & refund. I also got 2 Supcase Unicorn Beetle Pro cases when I first received the original note at the beginning of September. Was also approved for a refund on the 2 cases this morning, and I was told I didn't have to send the cases back in.

    I also just purchased some USB-C specific accessories from samsung's official website, but I think I might keep them, as they can be used in the future on another compatible device.
    10-11-2016 03:09 PM
  10. bmonday's Avatar
    Hola

    I talked with Amazon today to see about a refund for my 2nd gen Gear VR, which I bought in late August (over 30 days ago). After conferring with their manager, the customer service agent I chatted with agreed to take it back.

    Here's the chat log:

    You are now connected to Darell from Amazon.com
    Me: Hi Darell
    Darell: Hello, my name is Darell.
    Thank you for being a Prime member.
    Me: You're welcome
    Are you aware of the Samsung Note 7 recall
    Darell: No Beau, but I'll be more than happy to check that for you.
    Do you have the order number?
    Me: [REDACTED]
    Darell: Thank you!
    Me: The phone that this headset attaches to is currently being recalled worldwide, due to it exploding and/or bursting into flames
    Samsung is issuing full refunds
    they say that accessory purchases are also going to be refunded
    so can I send this back to you for a refund
    Darell: What is the name of the item that you'd like to return?
    Me: Samsung Gear VR - Virtual Reality Headset - Latest Edition
    Darell: Thank you!
    I'm still researching to make sure I get this right. Please give me a couple more minutes.
    Me: ok
    Darell: Thanks.
    Hello Beau?
    Me: yes hi
    Darell: I have talked with my lead regarding your clocern.
    *concern
    We will give you an exception since the samsung note was recalled.
    we will give you a return label sol you can return the item for a refund.
    Me: great, thank you
    Darell: You're most welcome please stay connected.
    Here is the link for the label: [REDACTED]
    Me: what condition does it need to be in? I'm not sure I have all the original bits it came with, or the box
    Darell: Just re pack the item, print out the label and attached it on the outside packaging of the item that you will return.
    Me: OK, so if I don't have the original box, it's OK?
    Darell: Yes it's okay you can use a different box.
    Me: ok great.
    I think that's all I needed - thanks!
    Darell: You're most welcome.
    10-11-2016 03:41 PM
  11. N4Newbie's Avatar
    I would read that last bit as, "It's okay if you don't have the original Amazon shipping container; just use any box."

    But, given the circumstances, I think you will get away with not having the original product packaging, so don't worry about it.
    jackash0912 likes this.
    10-11-2016 03:50 PM
  12. Berwolf's Avatar
    I would think if they are recalling the phone and ceasing production there would be no need for the packaging, not like they are going to resell it.
    10-11-2016 03:56 PM
  13. alexeisch's Avatar
    I have about $150 worth of accessories I ordered on Amazon and they sent me return labels for all of them. Thankfully Amazon is stepping up a bit here and giving money back for items that a) we can't use anymore and b) we can't sell as no one will have this phone anymore! Bravo Amazon!
    RobertP1 likes this.
    10-11-2016 04:12 PM
  14. anon(782252)'s Avatar
    I would think if they are recalling the phone and ceasing production there would be no need for the packaging, not like they are going to resell it.
    The 2016 VR works with more phones than just the Note 7.
    10-11-2016 04:13 PM
  15. suitebliss's Avatar
    Thinking maybe I should not buy too many accessories for whatever phone I choose, as I believe Samsung will provide us prior N7 users a sweet deal when the next Note hits the market.
    10-11-2016 04:50 PM
  16. Halloweenoreo's Avatar
    So does anyone truly know if we will be reimbursed for the N7 and the things we bought ?

    Sales taxes we had to pay when we first got the phone..

    Accessories.. like screen protectors for both the original and the replacement and cases

    Wireless charger (I know it works with the S7 and S7E) but if someone does a full flip to a different brand

    Are we just out this money or anywayto get reimbursement?

    Never got my 25 bucks from the first recall..

    Sucks as I loved this phone RIP N7
    10-11-2016 06:40 PM
  17. srkmagnus's Avatar
    So does anyone truly know if we will be reimbursed for the N7 and the things we bought ?

    Sales taxes we had to pay when we first got the phone..

    Accessories.. like screen protectors for both the original and the replacement and cases

    Wireless charger (I know it works with the S7 and S7E) but if someone does a full flip to a different brand

    Are we just out this money or anywayto get reimbursement?

    Never got my 25 bucks from the first recall..

    Sucks as I loved this phone RIP N7
    You should be fully reimbursed for the device from the retailer you purchased the device from. So that would include tax. However, accessories are something different and I don't think that's been discussed. I'd check with the retailer if they will take it back or refund you.
    10-11-2016 06:45 PM
  18. Halloweenoreo's Avatar
    You should be fully reimbursed for the device from the retailer you purchased the device from. So that would include tax. However, accessories are something different and I don't think that's been discussed. I'd check with the retailer if they will take it back or refund you.
    I'm with verizon do you think they would just do it as a bill credit?

    Went in there just to ask about the phone but money never came up as i was just wanting info on the recall
    10-11-2016 06:53 PM
  19. From A Buick 8's Avatar
    I'm with verizon do you think they would just do it as a bill credit?

    Went in there just to ask about the phone but money never came up as i was just wanting info on the recall
    if you bought them from verizon, i think they will refund on the note 7 specific items.
    10-11-2016 07:08 PM
  20. Booboo48's Avatar
    I'm with verizon do you think they would just do it as a bill credit?

    Went in there just to ask about the phone but money never came up as i was just wanting info on the recall
    I messaged vzw customer service and was told they would reimburse for Note 7 specific accessories. I'm going this weekend so hopefully it holds true
    10-11-2016 07:10 PM
  21. Amele's Avatar
    Anyone who bought things from Amazon, should be able to return them, though they charge you for the shipping and handling. I am returning a leather case I got. I bought several other things I can't return and I have a fairly cheap wireless charger than won't work with the Pixil, and I think I am stuck with.
    10-11-2016 07:47 PM
  22. Halloweenoreo's Avatar
    I messaged vzw customer service and was told they would reimburse for Note 7 specific accessories. I'm going this weekend so hopefully it holds true
    I bought my screen protectors and wireless charger from best buy :/

    Contacting vzw ro see what they tell me.... what a sad mess this is
    10-11-2016 08:10 PM
  23. jamesrick80's Avatar
    Kept my USB cable fast charger for my v20...
    10-11-2016 08:21 PM
  24. trucksmoveamerica#AC's Avatar
    Verizon said you can return accessories bought directly thru them and no boxes are needed, just the accessory.
    10-11-2016 08:40 PM
  25. vlfifthdawnlv's Avatar
    If you got it on monthly installments, do they reimburse all the previous payments?
    10-11-2016 08:50 PM
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