11-13-2016 10:40 AM
27 12
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  1. jamesrick80's Avatar
    If anyone has noticed, Samsung has made an official announcement on what carriers should do when note 7s are returned today. They limited the option to replacing it with a S7 or S7 edge or giving customers a full refund. This was actually a pretty smart move by Samsung to ensure that some people will still walk out with Samsung devices.

    The problem is that cArriers are not exactly following this announcement yet but you must be cautious of the possible limitations that may be placed on what you can get by returning the note 7. Best bet...return now while most carriers are putting all options open on the table.
    10-11-2016 09:53 PM
  2. Aquila's Avatar
    Of those two strategies, I appreciate the carriers more. Obviously Samsung doesn't want to take this 15 billion dollar write down and get no revenue out of it - but it should be up to the consumer what device they walk away with when they are refunded their money, whether that be directly in the form of money returned to them or a different device of their choosing.
    srkmagnus likes this.
    10-11-2016 10:01 PM
  3. naturecannon's Avatar
    Samsung also says return for full refund, which means return the Note and choose what you want.
    10-12-2016 12:39 AM
  4. Mdm23's Avatar
    They didn't limit anything. Because they allow a full refund, you can take that money and buy any phone you want. Don't add to the misinformation. That's probably why we are losing this awesome phone to begin with.
    10-12-2016 02:45 AM
  5. jamesrick80's Avatar
    They didn't limit anything. Because they allow a full refund, you can take that money and buy any phone you want. Don't add to the misinformation. That's probably why we are losing this awesome phone to begin with.
    You never know if these policies change anytime soon....so still good to return asap
    10-12-2016 07:05 AM
  6. Brent Michael's Avatar
    Watch all the reports of supposed "safe" note 7's all be from Samsungs competition, or from people paid off to claim it had. It's even possible that people subjected the phone to circumstances that would cause any phone to flare up. I have yet to see anything confirming that the supposed devices were note 7(not saying that it hasn't been confirmed, just that I haven't seen anything). If I find out it's any of the above I'll be frickin livid. I love my note 7. Beast of a phone amazing camera, amazing screen, not to mention the device is freakin gorgeous! I mean seriously, take off your case for just a sec and just look at it! *gives time for you to look at it* It's beautiful and it irks me every time I look at it that I know that the days with I are now very numbered, especially since I'm a dad. I couldn't forgive myself if I was all like "oh its only happened toike 7 phones and only 5 were in the US. It won't happen to me.." and then have her get hurt. And it sucks, I double dipped in the galaxy promotions when the recall happened for a SD card and vr set and now even oculus is making it so the n7 won't work on it. I mean, I know I could just go and get a s7 edge and make it work with the vr but honestly, I kinda have a bad taste in my mouth from Samsung, not to mention that there have been reports, whether true or not, of the s7 edge going up in smoke so can't have that safety concern hovering over us. Good luck to everyone on the situation and on finding a suitable replacement for the n7.
    jamesrick80 likes this.
    10-12-2016 08:02 AM
  7. jackash0912's Avatar
    What exactly are they limiting? They're offering a full refund which means you can go buy another phone. What am I missing here?
    treedabl and Serkle K like this.
    10-12-2016 05:32 PM
  8. treedabl's Avatar
    What exactly are they limiting? They're offering a full refund which means you can go buy another phone. What am I missing here?
    People are just making stuff up. All I've heard is that you need to return the phone for a full refund or replacement. The latest is that you can get a $100 credit if you go with a Samsung phone and $25 credit if you go with another brand.

    http://www.theverge.com/2016/10/13/1...source=twitter
    10-13-2016 03:23 AM
  9. nocaldawg's Avatar
    Mine would already be gone if Verizon would have taken it back in store on Monday......
    10-13-2016 07:29 AM
  10. blackhawk77#WN's Avatar
    As much as I like Samsung's hardware, I will not be giving them anymore money for a while after this debacle. The S7 edge might look like the best option but I will be going out of my way to avoid buying it.
    10-13-2016 10:57 AM
  11. Almeuit's Avatar
    That's probably why we are losing this awesome phone to begin with.
    No -- you're losing the phone due to a safety concern / potential exploding device.
    Ry likes this.
    10-13-2016 12:12 PM
  12. ihbsbA's Avatar
    Just told that I can have my phone replaced, not a refund. So the OP isn't making things up....
    jamesrick80 likes this.
    10-13-2016 08:28 PM
  13. WingLT's Avatar
    I was told today when I talked to someone from Sprint that I could return the phone for a refund and go to Best Buy and get the Pink Gold S7 Edge for the upgrade. Also is there a time limit for doing the returns? Because right now Best Buy is out of stock.
    ihbsbA likes this.
    10-13-2016 08:49 PM
  14. Brent Michael's Avatar
    I was told today when I talked to someone from Sprint that I could return the phone for a refund and go to Best Buy and get the Pink Gold S7 Edge for the upgrade. Also is there a time limit for doing the returns? Because right now Best Buy is out of stock.
    I've heard you can return until the new year maybe longer but it's all just hearsay at this point
    10-15-2016 10:11 PM
  15. Jonziwels's Avatar
    So I bought my note 7 thru At&t on a installment plan. However I talked to Samsung directly today they said they would give me full refund after I sent back..but now I called At&t they said I would owe the money for phone ?..what do I do?
    10-17-2016 10:50 PM
  16. ilordvader's Avatar
    I've heard you can return until the new year maybe longer but it's all just hearsay at this point
    So what happens if you still have yours & is working fine in Jan 2017
    10-19-2016 05:45 AM
  17. james_1980's Avatar
    So what happens if you still have yours & is working fine in Jan 2017
    Good question. I am currently planning to keep until a last day for returns is announced and/or a battery hack is put on this device.
    ilordvader likes this.
    10-20-2016 06:02 AM
  18. ilordvader's Avatar
    Good question. I am currently planning to keep until a last day for returns is announced and/or a battery hack is put on this device.
    Me too waiting till Samsung officially announces that it will power down the phone
    all i want is to use it till i get the Galaxy S8
    dont even want to return it after that
    Its a Historic phone
    10-21-2016 09:39 AM
  19. Blues Fan's Avatar
    Samsung also says return for full refund, which means return the Note and choose what you want.
    Unless you're like in my case and my carrier only allowed me to get a $847 credit to my bill, no refund back to my card
    10-21-2016 10:46 AM
  20. treedabl's Avatar


    Just got this message on my phone.
    Cary Quinn likes this.
    10-21-2016 11:20 AM
  21. triscuit22's Avatar
    So I bought my note 7 thru At&t on a installment plan. However I talked to Samsung directly today they said they would give me full refund after I sent back..but now I called At&t they said I would owe the money for phone ?..what do I do?
    You should probably use the refund you get from Samsung to pay off att.

    You haven't actually paid for the phone yet since youre on a next plan, att financed it for you. Think its right to cancel your next and pocket the $900 from samsung?
    10-21-2016 01:18 PM
  22. From A Buick 8's Avatar
    Me too waiting till Samsung officially announces that it will power down the phone
    all i want is to use it till i get the Galaxy S8
    dont even want to return it after that
    Its a Historic phone
    still my plan as well
    10-21-2016 05:39 PM
  23. ilordvader's Avatar
    10-23-2016 11:52 PM
  24. From A Buick 8's Avatar
    If this happens in the US it "might" cause me to give up my note 7
    10-24-2016 11:00 AM
  25. SuperOAP's Avatar
    I agree! Just because I liked the Note 7, doesn't mean I will be happy with an S7. At the end of the day its not my fault I am having to give back the Note 7 so why force me to take an alternative Samsung. Not to mention some people may have no confidence in Samsung as a brand now. I am more forgiving, but I still don't want the S7!
    10-24-2016 12:06 PM
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