02-09-2017 06:31 PM
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  1. From A Buick 8's Avatar
    On Nov 3rd, I received my fireproof kit and the next day I mailed it in. It has now been 10 days since I mailed it. How long does it take for them to receive it?
    There should have been a tracking number on the package.
    11-14-2016 01:29 PM
  2. jgraves1107's Avatar
    I am starting to think all the carriers are washing their hands of this fiasco. They won't ship a box and the store says yeah we have a box but you can't have it. Manager says keep it cuz they don't want to deal with it anymore. And wouldn't you know it he still has his. He said they haven't heard of anymore burning up and just don't think the issue is as bad as they made it. He said if I really want it gone call Samsung.
    From A Buick 8 likes this.
    11-16-2016 10:06 AM
  3. Jay Xia's Avatar
    Nope. My note 7 is still waiting for its return box.
    Update: Verizon just gave me bill credit of $641.98 for 2 note7's plus tax (2-year contract price). Therefore, I no longer care about the return boxes. In fact, I'd rather boxes would never arrive so that I can keep note 7's as mini wifi pads.
    11-16-2016 10:56 AM
  4. haganjeff's Avatar
    Update: Verizon just gave me bill credit of $641.98 for 2 note7's plus tax (2-year contract price). Therefore, I no longer care about the return boxes. In fact, I'd rather boxes would never arrive so that I can keep note 7's as mini wifi pads.
    Wow, glad for you. I still have not received a refund on my 2 year contract pricing, fees, and tax. (Est $400) Paid the exact same for an S7 Edge on 10/11/16 and Verizon accepted my phone on 10/26/16. Have called, emailed, chatted etc. Even received a text two weeks ago saying I would see my credit soon. Every rep has abandoned me and is no longer following up. I emailed one of the executive Vp's yesterday and received an auto response that they will be in touch soon. I give them till Friday and I will be filing a Better Business Bureau complaint. Accepting a return without refunding is fraud. I have dozens of hours into this whole fiasco without resolution. Been a long time shareholder, so this is even more personal.
    11-16-2016 12:06 PM
  5. Blues Fan's Avatar
    Wow, glad for you. I still have not received a refund on my 2 year contract pricing, fees, and tax. (Est $400) Paid the exact same for an S7 Edge on 10/11/16 and Verizon accepted my phone on 10/26/16. Have called, emailed, chatted etc. Even received a text two weeks ago saying I would see my credit soon. Every rep has abandoned me and is no longer following up. I emailed one of the executive Vp's yesterday and received an auto response that they will be in touch soon. I give them till Friday and I will be filing a Better Business Bureau complaint. Accepting a return without refunding is fraud. I have dozens of hours into this whole fiasco without resolution. Been a long time shareholder, so this is even more personal.
    Sounds like what I'm going through with Tmobile. They have had my device in the "warehouse" for 1.5 months now, I returned it to the store 2 months ago! They are now doing "research" to see if I actually purchased it lol and made me send in bank statement!. They said the other day the check was approved but we will see. All I have received was a tax refund. Just today I get a bulk/chain email from tmobile thanking me for listening to the recall and returning my note 7 lol. I will probably do the same and try and attempt a dispute on my bank card as well as contact BBB the state, Feds, etc..
    haganjeff likes this.
    11-16-2016 01:07 PM
  6. cwestly's Avatar
    My Note 7 was received by Verizon on 10/28. Still waiting on the refund for my 2 year contract price + tax + upgrade fee for a total of $368. Called today and the rep said she would fill out a refund escalation form and call me within 2 days on my refund status....I won't be holding my breath for the return call! Tired of wasting time on this! I feel like they are hoping some of us will give up!
    haganjeff likes this.
    11-16-2016 01:19 PM
  7. From A Buick 8's Avatar
    I did end up getting a refund on the sales tax paid (original phone and the replacement phone). I have received a refund for the DP i had made and my account currently does not show a device payment. However my account also does not show as being eligible for an upgrade (i think that is because there is currently no upgrade for the note 7).

    My plan is to just keep using my note 7 every day until the S8 is available.
    11-16-2016 01:29 PM
  8. Blues Fan's Avatar
    I did end up getting a refund on the sales tax paid (original phone and the replacement phone). I have received a refund for the DP i had made and my account currently does not show a device payment. However my account also does not show as being eligible for an upgrade (i think that is because there is currently no upgrade for the note 7).

    My plan is to just keep using my note 7 every day until the S8 is available.
    I don't even know why they even recalled it when by the time the Note 8 is out we still might not have a refund the way it's going. Whole recall just makes me so mad for such a small number of devices when iPhone 6s has been melting down as well as iPhone 7s yet no gubermint recall on that and iphone early this year even did the same thing on a plane.
    11-16-2016 02:31 PM
  9. From A Buick 8's Avatar
    I don't even know why they even recalled it when by the time the Note 8 is out we still might not have a refund the way it's going. Whole recall just makes me so mad for such a small number of devices when iPhone 6s has been melting down as well as iPhone 7s yet no gubermint recall on that and iphone early this year even did the same thing on a plane.
    I could not agree more, and it looks like others in the tech world are starting to come around.

    Breaking News: I’m still using my Samsung Galaxy Note 7 and it hasn’t exploded! (editorial) | AndroidGuys
    11-17-2016 06:11 AM
  10. golfergirl13's Avatar
    Update: Verizon just gave me bill credit of $641.98 for 2 note7's plus tax (2-year contract price). Therefore, I no longer care about the return boxes. In fact, I'd rather boxes would never arrive so that I can keep note 7's as mini wifi pads.
    Wow. Good for you. I am still waiting for my $100 credit. I sent my Note 7 the day after I received the fireproof kit box and still NOTHING. I am starting to get pissed. Luckily I took a picture of the tracking number from the fireproof kit box and went I contacted Verizon, they had no idea what I was talking about. Do I need to contact Samsung? And if so, what is their number?
    11-17-2016 01:26 PM
  11. cwestly's Avatar
    Keep pushing Verizon. I finally received an email notice that my refund was processed and I should have a check for $323 in 2-3 weeks. The rep I talked to yesterday took my tracking information and filed a what she called a "refund escalation" form. Still waiting on the $100 credit and upgrade fee refund though.
    11-17-2016 04:42 PM
  12. haganjeff's Avatar
    Finally received the bill credit for my Note 7. It was $329 as a 2 year contract upgrade price. Of course they did not add the $40 upgrade fee, but I was able to get that after some time on chat. Still waiting for the $100 from Samsung. They also have not changed my upgrade date back to August. Just glad to finally have my refund!
    11-21-2016 10:00 PM
  13. Ashly825's Avatar
    HI all. I have just been lurking but figured I'd chime in here with my experience. My husband and I pre-ordered our n7s from Verizon and received them the day before they came out in stores. We did the first recall easily but the second one required us to purchase a new phone. Well instead of Verizon doing like Walmart or somewhere else and logging the Note in and THEN letting us purchase a new phone (so we didn't have to put tax money on another one and wait "2-3 billing cycles" to get the other tax money back)they expected us to pull money out that we just didn't have at the time so the girl told me I needed to call Samsung and see if they could help. So I did. I told the rep what was happening at Verizon (this was on 11/4) and she gave me the option to put a $900 hold on a credit card (like I'm going to trust any of them to do that at this point) or meet with Steri-Cycle. I chose Steri-Cycle. FINALLY after 3 WEEKS (it was only supposed to be 2-3 business days...)of bugging them to death the guy from Steri-Cycle called this past Tuesday (22nd)and arranged to meet me on Wednesday. Samsung gave me 2 brand new Galaxy S7 edges in my choice of silver or black(we took one of each) FREE OF CHARGE in exchange for our faulty N7s. On top of that we are also getting a check like everyone else for the incentives offered. I was not going to go back with Samsung but they kind of made it hard to resist lol. So far the payments we made have been credited, our agreement has been deleted and our upgrade status is back where it should be. They are all but refusing to give me my tax money back, even with proof that I no longer have the N7 (isn't that illegal?). I just thought I'd share to let you know that calling Samsung may be a great idea.
    11-25-2016 12:18 PM
  14. Blues Fan's Avatar
    HI all. I have just been lurking but figured I'd chime in here with my experience. My husband and I pre-ordered our n7s from Verizon and received them the day before they came out in stores. We did the first recall easily but the second one required us to purchase a new phone. Well instead of Verizon doing like Walmart or somewhere else and logging the Note in and THEN letting us purchase a new phone (so we didn't have to put tax money on another one and wait "2-3 billing cycles" to get the other tax money back)they expected us to pull money out that we just didn't have at the time so the girl told me I needed to call Samsung and see if they could help. So I did. I told the rep what was happening at Verizon (this was on 11/4) and she gave me the option to put a $900 hold on a credit card (like I'm going to trust any of them to do that at this point) or meet with Steri-Cycle. I chose Steri-Cycle. FINALLY after 3 WEEKS (it was only supposed to be 2-3 business days...)of bugging them to death the guy from Steri-Cycle called this past Tuesday (22nd)and arranged to meet me on Wednesday. Samsung gave me 2 brand new Galaxy S7 edges in my choice of silver or black(we took one of each) FREE OF CHARGE in exchange for our faulty N7s. On top of that we are also getting a check like everyone else for the incentives offered. I was not going to go back with Samsung but they kind of made it hard to resist lol. So far the payments we made have been credited, our agreement has been deleted and our upgrade status is back where it should be. They are all but refusing to give me my tax money back, even with proof that I no longer have the N7 (isn't that illegal?). I just thought I'd share to let you know that calling Samsung may be a great idea.
    That is what Tmobile basically did. Made me purchase an S7 Edge instead of simply exchanging the Note 7 for teh Edge. Probably so the store gets credit for a sale. So I paid for two phones and only have ONE in my possession.
    11-25-2016 12:31 PM
  15. Ashly825's Avatar
    That is what Tmobile basically did. Made me purchase an S7 Edge instead of simply exchanging the Note 7 for teh Edge. Probably so the store gets credit for a sale. So I paid for two phones and only have ONE in my possession.
    No Verizon wouldn't help me so I called Samsung and they GAVE me 2 edges to replace the n7s. They were free. I didn't have to pay a dime for them. I'm sorry that you got a bad deal though. You should give Samsung a call. I had Tmobile a couple of years ago and was with them barely a year because they were TERRIBLE.
    11-25-2016 02:39 PM
  16. Jay Xia's Avatar
    No Verizon wouldn't help me so I called Samsung and they GAVE me 2 edges to replace the n7s. They were free. I didn't have to pay a dime for them. I'm sorry that you got a bad deal though. You should give Samsung a call. I had Tmobile a couple of years ago and was with them barely a year because they were TERRIBLE.
    Did you pay full price for the note 7? Your case might be different, as most of us didn't pay full price. Thank you all the same for sharing the experience.
    11-27-2016 07:50 AM
  17. Ashly825's Avatar
    Did you pay full price for the note 7? Your case might be different, as most of us didn't pay full price. Thank you all the same for sharing the experience.
    No I didn't. I signed up to pay monthly with Verizon. That's why I was so ecstatic. I got 2 edges free of charge (trust me, to begin with I was very skeptical). And they are sending me a check for the price difference between the two phones(n7 and S7 edge), the incentives and the accessories(again, I asked her several times if this was correct because I didn't buy the phone outright and she said yes. They were trying to compensate me for the inconvenience). Of course it will be goodness knows when before I get that because I just met with the Steri-Cycle guy on Wednesday and he said it would take at least a week before the phones got back to Samsung.
    11-27-2016 04:01 PM
  18. shrxwin's Avatar
    My Note 7 journey will come to a close when I get to the ATM today to deposit the refund check from Verizon. for my own sake I am putting down my notes, feel free to scroll past!

    --Preordered early August for 8/19 delivery - paid full price since i had no upgrade available but wanted the phone
    --Switched to my Note 2 when first "shut down" order came, including visit to store to get a working SIM for old phone (my prior phone was already in use on our other line due to the other phone taking a dip in the ocean)
    --Stopped by the store on Tuesday 9/20 and they had received approved stock, so I was able to get setup on my replacement N7 (had to do online chat later to get my $25 nuisance credit)
    --Switched back to my Note 2 when the second "shut down" order came (and eventually bought Amazon Moto G4 Play and G4 (not play), total for two unlocked contract free phones = $220 hahaha)
    --reached out via 611, online chat, store 1-2 times per week for 3+ weeks asking for my box
    --box arrived 11/7, UPS delivered my replacement N7 to Ft Worth TX on 11/11
    --Verizon emailed acknowledging receipt of box on 11/17 saying they would send a check in 2-3 weeks
    --CHECK ARRIVED 11/28

    So over three months of being out $915 bucks for a total of about 3 weeks of phone use and so far just $25 in "oh sorry" money. I didn't even get an extra fast charging plug or USB-C cord out of it since they wouldn't give me the box when i exchanged my phone (since I didn't have the box with me).

    Lesson learned - no more pre-order at full price for me...

    Good Luck to you all! Clarice
    11-29-2016 07:07 AM
  19. nicemann2's Avatar
    Has anyone received their $25 or $100 credit for exchanging the phones? I got my credit for the return of the Note 7 but no additional credit for the exchange. One was to a Pixel XL and one was to the S7 Edge. Sad thing is when I exchanged the phones for the "safe" version they added the $25 per line credit but when I did they exchange they removed that credit. Haven't gotten anything back yet.
    12-03-2016 09:30 AM
  20. timmo's Avatar
    Has anyone received their $25 or $100 credit for exchanging the phones? I got my credit for the return of the Note 7 but no additional credit for the exchange. One was to a Pixel XL and one was to the S7 Edge. Sad thing is when I exchanged the phones for the "safe" version they added the $25 per line credit but when I did they exchange they removed that credit. Haven't gotten anything back yet.
    Not yet - I called Verizon a few days ago about it and they connected me to Samsung, who said they will be applying the $25 credit to my Verizon bill in 2-3 months. He took down my name, address, and asked what phone I exchanged for (LG V20). Kinda strange.
    12-04-2016 12:08 AM
  21. Jay Xia's Avatar
    Has anyone received their $25 or $100 credit for exchanging the phones? I got my credit for the return of the Note 7 but no additional credit for the exchange. One was to a Pixel XL and one was to the S7 Edge. Sad thing is when I exchanged the phones for the "safe" version they added the $25 per line credit but when I did they exchange they removed that credit. Haven't gotten anything back yet.
    I just got notification that $200 for 2 note7's was credited to my next Verizon bill. Both were downgraded to S7 Edge. Now the only missing part is the downgrade fee Verizon promised to refund.
    12-20-2016 09:42 PM
  22. Jaycemiskel's Avatar
    I haven't gotten mine yet either
    12-21-2016 09:30 AM
  23. haganjeff's Avatar
    Got mine 5 days after I complained to a Verizon rep and they gave it to me as well.. Double the credit!!.. Deserve if after all I went through trying to get my phone refunded.
    12-21-2016 06:11 PM
  24. mickeyboat's Avatar
    I finally got my $100 credit for sticking with Samsung after the Note 7 fiasco. That closes the chapter on a bad situation. My credit came in a credit to my bill due 1/7/17 which was paid day after Christmas. I kept close tally on the situation. I got everything I spent on the Note 7 including all the Wa taxes. Interesting since my billing address was in Wa and I purchased my new S 7 Edge in Az, I was not charged sales tax on my new S 7 Edge (as the store had no way to charge Wa sales tax) , so that was like another little bonus. The only problem I had along the way was ordering a replacement phone to be delivered to an address different than my billing address 1500 miles away. Gave up on phone order and internet order after spending a whole day with zero correct results. I really like the S 7 Edge. It actually seems a better size than the Note. I do miss the pen sometimes tho.
    12-31-2016 10:20 AM
  25. Syounger64's Avatar
    Went through similar drama and finally settled in with the galaxy s7e which I've grown to really like. Note 7 "victims" like us are eligible for a s8? I'm liking what I'm seeing so far of this new device.
    Happy new year to all!
    12-31-2016 03:52 PM
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