02-09-2017 06:31 PM
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  1. maxt_63's Avatar
    Ordered a Pixel XL and the order said I'd receive a box to ship my Note7 back to them.

    Now my question is do they need just the phone back? It looks like I can get some lunch money for the box on ebay, and my boss will trade me a lunch for the Spen.
    10-12-2016 08:49 PM
  2. dp2016's Avatar
    I got a refund on my n7 today. Went to best buy, picked up an s7e, got a free TV, and avoided an upgrade fee.
    Did you call VZ to get the refund and then went to BestBuy? Don't you loose your number if you return the phone and dont get one from Verizon?
    I ordered a black S7E but it's out of stock until 10/14 and I'm going on vacation next week... would rather take the new phone with.
    10-12-2016 09:19 PM
  3. aparker2005's Avatar
    Did you call VZ to get the refund and then went to BestBuy? Don't you loose your number if you return the phone and dont get one from Verizon?
    I ordered a black S7E but it's out of stock until 10/14 and I'm going on vacation next week... would rather take the new phone with.
    I told them I had a phone I'd be activating. I just returned it and drove to best buy. Was super simple.
    10-12-2016 09:24 PM
  4. MizWylie's Avatar
    I told them I had a phone I'd be activating. I just returned it and drove to best buy. Was super simple.
    Best idea ever. They always tell me I can't leave the corporate store without having a phone activated on my account. I'll just tell them I was so excited I left my nonexistent replacement on the counter and hop across the parking lot to Best Buy hehe.
    buzzy3970 likes this.
    10-12-2016 09:56 PM
  5. aparker2005's Avatar
    I'm about fed up with Verizon. My replacement note 7 refund has still not went Through even after over 2 weeks of them receiving it.

    They charged me for my n7 and would be refunded when they received my temporary s7e. It was delivered over 2 weeks ago. I called them and they tried doing an account credit. I explained to them it needs to be a cc credit. They said OK it'd be done on the 10th.

    Didn't happen so I called back this Tuesday. They said it'd show up by Wednesday. Still no credit.

    It's been nearly 3 weeks. What the crap?
    10-12-2016 10:03 PM
  6. jn3wman's Avatar
    This is just a flat out ridiculous situation.
    10-13-2016 12:00 AM
  7. crazyavery's Avatar
    Mine looked the same but when I was in checkout for my new device there was a warning. It said if the Note 7 wasn't returned I would be charged for the full price of the phone.
    10-13-2016 08:25 AM
  8. crazyavery's Avatar
    Still waiting for my original 2 year contract price of $299.99+tax to be credited to my account. Ordered a replacement S7 yesterday and paid 2 year contract price $199.99+tax. Called Verizon today and was put on hold for about 20 minutes and then told a manager would call me back. They were supposed to call back 3 hours ago....I'm thinking they are going to hold out on the $299 refund until they get the N7 back. Anyone else with the same issues?
    I'm hearing a lot of different things. What I did was ordered my new phone then the next day I went to the website and talked to a rep there. All I said is "were is my credit for the Note 7? I already see a lot of people already reserved theirs." He asked me to wait a minute and when he came back he said " I put a credit on you bill for the full amount. Is there anything else I can help you with?" The credit was on the bill though not to my bank.
    10-13-2016 08:38 AM
  9. mrocha85's Avatar
    They updated the recall information. If you stick with a Samsung device you now get $100 bill credit. If you have already gotten your $25, you can still get your additional $75.
    keepnitreel likes this.
    10-13-2016 08:39 AM
  10. Beknatok's Avatar
    So I after talking to my local Vzn store, I went online last night and placed an order for two Galaxy S7 Edge's to replace my two Note 7's. All silver were showing as in-stock. Opted to pay extra for expedited shipping. Per the website, it SHOULD have shipped last night and arrive this morning by 10:30AM.

    Instead, the order still shows as "Processing." I suppose I shouldn't be surprised. I'm okay with waiting another day. But I'm NOT okay with having paid for expedited shipping and Verizon blowing the shipping/arrival date. Am on hold with Vzn right now, to get the shipping fees refunded.
    10-13-2016 08:57 AM
  11. mrocha85's Avatar
    So I after talking to my local Vzn store, I went online last night and placed an order for two Galaxy S7 Edge's to replace my two Note 7's. All silver were showing as in-stock. Opted to pay extra for expedited shipping. Per the website, it SHOULD have shipped last night and arrive this morning by 10:30AM.

    Instead, the order still shows as "Processing." I suppose I shouldn't be surprised. I'm okay with waiting another day. But I'm NOT okay with having paid for expedited shipping and Verizon blowing the shipping/arrival date. Am on hold with Vzn right now, to get the shipping fees refunded.
    Ask them if they really want the note 7's back? Or if you will be charged if you do not return them.
    10-13-2016 09:01 AM
  12. aparker2005's Avatar
    Got my $75 credit just now online
    10-13-2016 09:11 AM
  13. wenn79's Avatar
    I just spoke with Verizon and they will credit your account any monies paid towards your Note7 and will credit back any fees incurred due to having to exchange your device. Additionally, Samsung is offering a $100 bill credit if you exchange your Note7 for another Samsung product. I confirmed with the Verizon representative that Verizon is collaborating with Samsung to honor the $100 credit to your bill. I have used Samsung products for a very long time and have had extremely good luck ... even my Note7 which I've had for over a month now ... I love! However, due to the recall find myself having to give it up ... I would love to hold on to it until they come out with a replacement (8) but would not want to have mine catch on fire several months down the road due to some unforeseen circumstance.
    10-13-2016 09:23 AM
  14. cwestly's Avatar
    Just got off the phone with a Verizon rep. I will not get credit for my original 2 year contract purchase price of $299.99+tax until Verizon receives the phone and accessories back. The rep had me print a USPS prepaid return label and said it was fine to use the box that I just received my S7 in to mail it back. Dropping it off this morning...hope the postal service takes it.
    10-13-2016 09:36 AM
  15. mrocha85's Avatar
    Just got off the phone with a Verizon rep. I will not get credit for my original 2 year contract purchase price of $299.99+tax until Verizon receives the phone and accessories back. The rep had me print a USPS prepaid return label and said it was fine to use the box that I just received my S7 in to mail it back. Dropping it off this morning...hope the postal service takes it.
    I wouldn't mail it back like that. I would wait for the "fire proof" box.
    keepnitreel likes this.
    10-13-2016 09:38 AM
  16. Allnicksgone's Avatar
    As of 2 days ago, I had $0 balance on my Verizon account as I make auto payments. And I still had a $25 credit from the first recall that was going to be applied to my next bill.

    My next bill just came out yesterday, the $25 credit was applied.

    Unfortunately, my account then said I had $25 over due and had to be paid immediately before I could shop other phones.

    It took an hour and a half chat with Verizon to get it straightened out.

    Watch your credits closely to see they are being properly applied.
    10-13-2016 09:41 AM
  17. MizWylie's Avatar
    My next bill, after trying to get my annual upgrade back, and this whole deal is 7 cents. I think I'm going to pay that one in store.
    10-13-2016 09:49 AM
  18. jgraves1107's Avatar
    Yep same here. Their system is causing my account to be past due when it's not and they can't fix it. I am ticked. This is just ridiculous. It's worse this time around.
    10-13-2016 10:06 AM
  19. crazyavery's Avatar
    Just got off the phone with a Verizon rep. I will not get credit for my original 2 year contract purchase price of $299.99+tax until Verizon receives the phone and accessories back. The rep had me print a USPS prepaid return label and said it was fine to use the box that I just received my S7 in to mail it back. Dropping it off this morning...hope the postal service takes it.
    I'd talk to someone else first... You're suppose to wait on the fire proof box. Also I already got my credit and I still have the phone.
    10-13-2016 10:11 AM
  20. the real batman's Avatar
    Just got off the phone with a Verizon rep. I will not get credit for my original 2 year contract purchase price of $299.99+tax until Verizon receives the phone and accessories back. The rep had me print a USPS prepaid return label and said it was fine to use the box that I just received my S7 in to mail it back. Dropping it off this morning...hope the postal service takes it.
    Definitely DO NOT send it back like that. Follow the instructions for sending it back to the letter. The last thing you want is any sort of confusion. They will be expecting those phones back in the special boxes. You don't want a hassle in getting your refund so don't complicate things for yourself by listening to an ignorant rep. Also, you know, public safety. There's a reason they're sending the special boxes.
    10-13-2016 10:13 AM
  21. cwestly's Avatar
    Called Verizon back and he couldn't believe what the other rep had said. He said wait for the recovery box....guess VZW will sit on my $300 for a while
    10-13-2016 10:32 AM
  22. tommyz1052's Avatar
    i despise the verge for its Iphone bias, but apparently there is a 100 credit starting at 3pm. Its seems for people who wait , they are rewarded.
    Samsung is offering Note 7 owners up to $100 credit to return their phones - The Verge
    10-13-2016 10:56 AM
  23. pauldroidr2d2's Avatar
    Still waiting for my original 2 year contract price of $299.99+tax to be credited to my account. Ordered a replacement S7 yesterday and paid 2 year contract price $199.99+tax. Called Verizon today and was put on hold for about 20 minutes and then told a manager would call me back. They were supposed to call back 3 hours ago....I'm thinking they are going to hold out on the $299 refund until they get the N7 back. Anyone else with the same issues?
    I imagine this whole cluster created in large part by Samsungs incompetence has created a lot of more work ie calls to VZW.

    I do not cut any slack to Samsung on this one. They have royally messed this up my opinion. They tried to get around federal regulators which I think has ultimately come back to bite them in the rear.

    My opinion has changed completely after this whole mess. This should never happened.
    10-13-2016 10:56 AM
  24. pauldroidr2d2's Avatar
    So I after talking to my local Vzn store, I went online last night and placed an order for two Galaxy S7 Edge's to replace my two Note 7's. All silver were showing as in-stock. Opted to pay extra for expedited shipping. Per the website, it SHOULD have shipped last night and arrive this morning by 10:30AM.

    Instead, the order still shows as "Processing." I suppose I shouldn't be surprised. I'm okay with waiting another day. But I'm NOT okay with having paid for expedited shipping and Verizon blowing the shipping/arrival date. Am on hold with Vzn right now, to get the shipping fees refunded.
    I think it shows processing until the phone has been placed into the mail and they have a tracking number.
    10-13-2016 11:00 AM
  25. tommyz1052's Avatar
    really what did the cpsc do here? Act as a goverment middleman? They didnt do much at all. In fact, they could have did there job and instructed businesses that they HAD to accept the defective phones. They didnt. They pretty much echoed things after the fact.
    I had a terrible time returning the first phone, Goverment doesnt get a gold star here.
    RaspberryRed likes this.
    10-13-2016 11:10 AM
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